Library Technology Guides

Company Directory

ProQuest

This dashboard brings together data, trends, news, and other resources from Library Technology Guides describing the organization, its executive leadership, personnel employed, business history, as well as related features and news articles.

Connect to the ProQuest website

789 E. Eisenhower Box 1346
Ann Arbor, Michigan 48106-1346
United States
Phone: 734-761-4700
Web site: http://www.proquest.com/
Email: info@proquest.com

Resource Management Products (ILS or LSP)

Executive Leadership

photo of Matti Shem Tov
Matti Shem Tov
President and Chief Executive Officer
photo of Yair Amsterdam
Yair Amsterdam
Chief Operating Officer
photo of Robert VanHees
Robert VanHees
President and Chief Financial Officer
photo of Roger Valade
Roger Valade
Chief Technology Officer
photo of Kevin A. Norris
Kevin A. Norris
Kevin A. Norris
photo of Oren Beit-Arie
Oren Beit-Arie
Chief Strategy Officer
photo of Julie Carroll-Davis
Julie Carroll-Davis
Senior Vice President, Global Content Alliances
photo of Marian Roberge
Marian Roberge
Senior Vice President, Global Human Resources
photo of Rafael Sidi
Rafael Sidi
Senior Vice President and General Manager, ProQuest Information Solutions
photo of James Holmes
James Holmes
Senior Vice President, Global Sales and Marketing

Company Ownership

Part of Cambridge Information Group. Cambridge Information Group is owned by the family of Robert N. Snyder. ProQuest is majority owned by Cambridge Information Group with minority investment by Goldman Sachs.

Mergers and Acquisitions

Mergers and Acquisitions for ProQuest

Documents or articles featuring ProQuest

Breeding, Marshall. New Leadership for ProQuest and Ex Libris. July 2017. Smart Libraries Newsletter. The board of directors of ProQuest has announced that Matti Shem Tov, President of Ex Libris, will assume leadership of the entire ProQuest organization, succeeding current CEO Kurt Sanford. This change comes a year and 4 months after the acquisition of Ex Libris, a move that significantly expanded the position of ProQuest as a content, services, and technology company for libraries. This move represents an interesting change in ProQuest where the top leadership comes from the technology sphere rather than the publishing industry.

Breeding, Marshall. ProQuest to Acquire Ex Libris. November 2015. Smart Libraries Newsletter. In a move that alters the business dynamics of the library technology sector, ProQuest has announced that it will acquire Ex Libris in a deal expected to close later in 2015. Ex Libris, under the ownership of Golden Gate Capital since November 2012, will become a wholly owned business of ProQuest. This merger significantly extends ProQuest's offerings of technology-based workflow and resource management tools and places a broader portfolio of products under the responsibility of Ex Libris. While this merger represents a major step in the evolution of the industry, it is not anticipated to compromise the availability of current product offerings. Longer-term product strategies will be developed over time in collaboration with the company's customer base.

Breeding, Marshall. ProQuest Launches the Intota Foundation Release. August 2014. Smart Libraries Newsletter. ProQuest has released the initial version of Intota, its library services platform that has been under development since 2011. Fully integrated with the Summon discovery service, this version of Intota builds on Intota Assessment, released in November 2013. It adds to the package management tools for electronic resources; the new ProQuest global knowledgebase of metadata describing the holdings of electronic, digital, and print resources; and specialized functionality to support new models of resource procurement, such as demand driven acquisition of library materials. ProQuest designates the current package as the “foundation” release of Intota, upon which will be layered additional modules and functionality

Breeding, Marshall. ProQuest Unifies its Business, Drops Serials Solutions Brand. March 2014. Smart Libraries Newsletter. In a move that reflects a strategy of a more unified corporation structure with more cooperation among its products and services, ProQuest has officially discontinued the Serials Solutions brand and made other organizational changes in recent months.

Breeding, Marshall. Flow: Proquest’s new Platform for Citation Management and Research Collaboration. February 2014. Smart Libraries Newsletter. Building on the longstanding success of RefWorks, ProQuest launched Flow in April 2013 as its new generation platform for citation management and facilitating collaboration among researchers with analytics on the use patterns of resources. As a tool that sits between content and the researcher, Flow can be seen as a critical product for libraries and for ProQuest in its role as a content provider. Through RefWorks, ProQuest and its parent company CIG have been involved in citation management for more than a decade. Flow is positioned to move beyond basic citation management, providing an environment to foster engagement among researchers and a new layer of end-user interactions across its product lines. ProQuest announced in January 2014 that it is offering of a free version of Flow to qualified researchers.

Breeding, Marshall. Serials Solutions to Launch Summon 2.0. May 2013. Smart Libraries Newsletter. Serials Solutions will launch Summon 2.0, a major update of its Web-scale discovery service, expected to be available in June 2013. Summon 2.0 brings in a number of new major features, as well as optimizing some recently added capabilities. As part of the transition to Summon 2.0, Serials Solutions will make improvements to its underlying technical platform. Serials Solutions launched the genre of Web-scale, index-based search, announced in January 2009, with its first live implementation in July 2009 at Grand Valley State University.

Breeding, Marshall. Serials Solutions Announces Intota Assessment. March 2013. Smart Libraries Newsletter. Serials Solutions announced that it plans to provide Intota Assessment for use in 2013, prior to the entirety of the product. This strategy reinforces one of the key principles underlying the data-oriented design of Intota. To support more informed decision- making in areas such as collection development, Intota Assessment will use operational data and metrics from all aspects of the library's systems in addition to data drawn from the company's knowledgebases and bibliographic products.

Breeding, Marshall. Serials Solutions launches Summon Suggestions for enhanced research assistance. December 2012. Smart Libraries Newsletter. Serials Solutions has added a new cluster of features to its Summon discovery service, announced in November 2012, designed to provide additional research assistance to library patrons beyond the presentation of search results. These features, based on the context provided by the user's search query, provide automated tools that can be customized by the library as well as real-time assistance capabilities.

Breeding, Marshall. Serials Solutions: Summon and Intota. March 2012. Smart Libraries Newsletter. Serials Solutions continues to expand the reach of its Summon discovery service, both in terms of the content addressed and the number of library subscribers, as it prepares to enter the realm of library automation.

. Web-Scale management solution has a new name: Intota. January 21, 2012. . The discovery and management family of services from Serials solutions has a name: it will be called Intota

. Serials Solutions announces development of New Web-Scale Management Solution to improve the efficiency of library operations. June 22, 2011. . Serials Solutions announced the development of a new web-scale management solution that will dramatically improve workflows for librarians, further increasing productivity and quality of service to their patrons. Built entirely new from the ground up, Serials Solutions will provide librarians with a single, comprehensive service that will eventually eliminate the need for integrated library systems, improve efficiencies and address the challenges libraries experience today when managing their physical and electronic content and collections. The new Serials Solutions service will address the industry’s fundamental shift to electronic content, while still supporting librarians’ needs to manage their print and local collections. To do this, Serials Solutions will develop a solution that enables the cohesive management of a libraries’ collection, including the ability to select, purchase, catalog, circulate, compare, manage, fulfill, assess and report on their content, regardless of format. The service will also tightly integrate into the discovery process, working with the Summon™ service as well as other discovery solutions, creating an integrated, end-to-end solution.

Breeding, Marshall. Serials Solutions to Build Web-Scale Management Solution. August 2011. Smart Libraries Newsletter. Serials Solutions has announced that its project to develop a new platform to manage all types of library materials, spanning both electronic and print resources, is underway. This new product will extend the company's existing services that focus on electronic resources into a comprehensive platform that addresses all types of content. Serials Solutions has temporarily dubbed the new product Web-Scale Management Solution, but will ultimately coin a new product name. In the same way that Serials Solutions considers Summon a Web-Scale discovery service, this new product will apply the same characteristics to internal library management. These characteristics include a highly-scalable platform addressing a comprehensive view of library collections, delivered through software-as-a-service with Web-based interfaces.

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News Announcements

July 23, 2020. Audio-described video improves accessibility for Academic Video Online users. ProQuest announced the addition of audio descriptions to its most-watched video titles in the Academic Video Online and ProQuest One™ Academic platforms, making educational streaming video more accessible to visually impaired users.


July 20, 2020. Calgary Herald archive brings provinces history to Alberta residents. Academic, public and special libraries across Alberta have banded together to provide the province with online access to the entire archive of the Calgary Herald, the largest and oldest daily newspaper in Alberta, from 1883-2010.


June 29, 2020. ProQuest and Kudos Help Graduate Students Gain Visibility for their Dissertations and Theses. ProQuest, an EdTech leader with the world's largest collection of curated dissertations and theses, and Kudos, the award-winning networking and communications tracking service for accelerating research impact, have today announced an initiative that will help graduate students get the best possible exposure for their publications.


June 22, 2020. Four Leading Research Universities Choose ProQuests TDM Studio Solution for Text and Data Mining. Four universities -- Dartmouth College, Syracuse University, the University of Southern California and Flinders University -- are the latest higher-education institutions to drive research breakthroughs with ProQuest's TDM Studio solution.


June 16, 2020. ProQuest streamlines discoverability of subscription and open access content. ProQuest is improving the accessibility of subscription and open access content on its award-winning platform with a series of enhancements designed to boost research, teaching and learning outcomes.


June 11, 2020. ProQuest's Message on Equality and Justice. ProQuest fully supports the right of individuals to protest peacefully to enact much-needed change. Today and every day, we continue to stand in solidarity in the fight against racism and social injustice and affirm that Black Lives Matter.


May 4, 2020. ProQuest Enhances Distance Learning with Documentaries from FILM PLATFORM. Education has moved online, and so have provocative discussions around global issues related to bioethics, health policy, politics, history and more. These issues are often critically examined through documentary films – and with the rise in distance learning, the medium is more important than ever. Through a partnership with renowned provider FILM PLATFORM, ProQuest is adding more than 500 influential and thought-provoking new documentaries to its streaming video collection.


March 31, 2020. Coronavirus Research Database gives ProQuest users no-cost access to essential coverage of COVID-19 and more. In response to the rapidly growing need for authoritative content related to the novel coronavirus (COVID-19), ProQuest is launching a new Coronavirus Research Database, giving all ProQuest users no-cost access to full-text content covering all facets of COVID-19 and related infectious diseases. The Coronavirus Research Database saves time and improves outcomes for researchers by aggregating authoritative content from ProQuest with content made available at no cost by members of the International Association of STM Publishers – including Springer Nature, Taylor & Francis and The BMJ. Journals, preprints, conference proceedings and dissertations provide comprehensive coverage of COVID-19 and other past coronavirus outbreaks, such as MERS and SARS, for context around the current global pandemic. Full-text content in the database is available either directly from ProQuest or via links to publisher sites.


March 18, 2020. Coronavirus-Impacted Libraries Get Unlimited Access to Ebook Central Holdings. ProQuest has partnered with more than 50 publishers to support libraries in providing unlimited access to Ebook Central holdings for all patrons – at no extra charge.The novel coronavirus (COVID-19) is having an unprecedented effect on higher-education institutions across the globe. Many libraries have found they suddenly need to support a new level of distance learning and research – and access to electronic resources is imperative.To support this urgent need, ProQuest has partnered with more than 50 publishers to support libraries in providing unlimited access to Ebook Central holdings for all patrons – at no extra charge.Starting this week, ProQuest Ebook Central customers impacted by COVID-19 will get unlimited access to all owned titles from these publishers through mid-June. This means that all licenses – including single-user and three-user models – will automatically convert to unlimited access during that period, helping librarians bridge the gap for their patrons in this rapidly changing environment. The unlimited access also applies to additional titles purchased through mid-June.


March 13, 2020. Accelerating innovation and supporting choice for libraries worldwide. When ProQuest and Ex Libris announced the acquisition of Innovative, we believed we could accelerate the pace of innovation in our industry and create new and better options for libraries....We are holding off on some other integration plans. As is typical with many merger and acquisition transactions in the United States, the U.S. Federal Trade Commission (FTC) routinely evaluates the potential impact on competition and customers, and we received a formal notification of a review of the acquisition of Innovative. We remain confident that the acquisition will positively impact the industry and increase choice for libraries worldwide. We are working with the relevant parties and hope to be through this process soon.


View All ProQuest News Announcements

Corporate Chronology

Dec 04, 2019 ProQuest Acquires Innovative Interfaces
In a move that further consolidates the library technology industry, Ex Libris has entered into a definitive agreement to acquire Innovative Interfaces, Inc. from its private equity investors. Since December 2015, Ex Libris has been owned by ProQuest. In addition to its role as a major content provider to libraries, ProQuest is now responsible for a growing portfolio of library technology products, including major systems for resource management, content discovery, materials acquisition, reading list integration, and research services. While ProQuest faces major competition for each of its product categories, this move substantially strengthens its position in the sector and broadens its scope to include public libraries.

May 17, 2019 Atairos makes investment in ProQuest
ProQuest and Atairos, an independent private company focused on supporting growth-oriented businesses, announced that Atairos will acquire an ownership position in ProQuest. ProQuest will use the proceeds from the transaction to repurchase most of the shares owned by entities affiliated with the Merchant Banking Division of Goldman Sachs, which will retain a minority interest in the Company. Cambridge Information Group will maintain its majority ownership of ProQuest. CIG has been the majority owner of ProQuest since 2007, overseeing a period of growth through new product innovation and strategic acquisitions that have helped ProQuest customers respond to changing environments.

Annual Accomplishments Statements

[Data source: text supplied for the annual Library Systems Report]

2015 ProQuest Accomplishments Narrative

The major change for ProQuest Workflow Solutions is, of course, the merger with Ex Libris. In December, 2015, Ex Libris was acquired by ProQuest, and ProQuest Workflow Solutions, a business unit of ProQuest, was merged with Ex Libris to create Ex Libris, a ProQuest company.

This merger meant that the products reported for this survey are now being developed, maintained and offered by Ex Libris, a ProQuest company. All products that have been released into production will continue to be supported. The new company is committed to maintaining and supporting all ProQuest and Ex Libris products. It is not the intention of the new company to reduce choice in the market.

This is particularly notable for the two discovery solutions, Primo and Summon. Both will continue as flagship products, with active development roadmaps. Data from the Summon index will be used to enrich the Primo index, both in coverage and in metadata content.

With the merger, development of unified collection management capabilities will center around the Alma platform. Elements of the Intota vision will be added to Alma in a collaborative program with the original Intota development partners. Intota version 1, the unified e-resource management, assessment and discovery solution now installed at more than 100 libraries worldwide will continue to be supported.

Prior to the merger, ProQuest Workflow Solutions improved capabilities across its product line. There are multiple releases of every production solution. Most significant are:

  • Extensive development on 360 Link, the SaaS link resolver, including new sidebar user interface options and the inclusion of Ulrich’s data and Altmetrics data within the interface
  • Several releases of Summon that improved relevancy ranking and known item searching. The migration of Summon to Amazon Web Services significantly improved uptime, stability and performance.
  • The introduction of new platform for Project COUNTER reports in 360 Counter.
  • Enhancements to Intota Assessment based on customer feedback, including the addition of local call numbers and options for title comparison.
  • The adoption by a growing number of libraries of the fully automated DDA workflow offered in Intota version 1.

Please note that the employee count given is for ProQuest Workflow Solutions related only to the product lines reported. This is a variation from last year when all employees, including those working on other product lines, such as Books in Print, were reported.

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