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Patron Point

This dashboard brings together data, trends, news, and other resources from Library Technology Guides describing the organization, its executive leadership, personnel employed, business history, as well as related features and news articles.

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Dublin, Ohio
United States
Web site: https://www.patronpoint.com/
Email:

Executive Leadership

photo of Ian  Downie
Ian Downie
Vice President, Growth
photo of Gene  Shimshock
Gene Shimshock
Vice President, Community
photo of Ted  Fons
Ted Fons
Vice President, Technology
photo of Brendan  Pearce
Brendan Pearce
Business Development Director
photo of Nigel Wheeldon
Nigel Wheeldon
Business Development Director

Company Ownership

Patron Point is privately owned.

Documents or articles featuring Patron Point

Breeding, Marshall. Patron Point Launches Online Patron Registration. May 2020. Smart Libraries Newsletter. Patron Point, a firm offering a set of services to help libraries improve their marketing and communications with patrons, introduced a new product for patron self-registration.

Breeding, Marshall. Smarter Libraries Through Technology: Customer Relationship Management. February 2018. Smart Libraries Newsletter. Libraries are beginning to shift their emphasis of technology support systems from a narrow focus on the back rooms of processing collection materials to an expanded view that's more inclusive of the front lines of information services and patron engagement. Library automation systems developed to date have focused primarily on managing and providing access to collections. The integrated library system and the more recent genre of library services platforms have developed very sophisticated functionality for technical services and for circulation of physical materials. Discovery services enable library users to easily find and gain access to patron materials and continue to improve capabilities for digital lending. These systems have not, however, been developed to deliver sophisticated tools to help libraries assess and improve their services to patrons or strengthen engagement. Room remains to extend the scope of the core library automation infrastructure to fill voids unaddressed by traditional models of functionality. These tools adopt the characteristics of products and services available in the business sector for marketing automation and customer relationship management but are tuned to reflect the values and strategies of libraries.

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News Announcements

January 28, 2022. Harford County Public Library (MD) launches Patron Point. Patron Point announced that Harford County Public Library, in Harford County, Maryland, has launched its patron engagement platform to support its mission to provide access, information, service, anytime, anywhere.


January 26, 2022. Dothan Houston County Library System (AL) launches Patron Point. Patron Point announced that Dothan Houston County Library System (DHCLS), in Dothan, Alabama, has selected its patron engagement platform to support a strategic plan goal to increase community awareness of the essential role of the public library in today's world.


January 21, 2022. North Las Vegas Library District (NV) selects Patron Point. Patron Point announced that North Las Vegas Library District, in North Las Vegas, Nevada, has selected its patron engagement platform to support the Library's strategic goal to target market segments in their city of many vibrant neighborhoods.


January 19, 2022. Bellwood Public Library (IL) chooses Patron Point. Patron Point announced that Bellwood Public Library, in Bellwood, Illinois, has selected its patron engagement platform to support the library's mission of encouraging and supporting the personal, educational, and professional needs of the community with emphasis on reading and learning at all ages.


January 18, 2022. Patron Point receives Platinum Award again in 2022 Modern Library Awards from LibraryWorks. Patron Point is delighted to announce it has received a Platinum award in LibraryWorks' eighth annual Modern Library Awards (MLAs.) The MLAs were created to recognize the top products and services in the library industry in a truly unbiased format. Products and services were submitted in the Fall using a simple application, and then were posted on a private site with an enhanced description and attendant materials. These products were batched into small groups and sent to the LibraryWorks database of more than 80,000 librarians at public, K-12, academic, and special libraries. Only customers with experience with these products/services in their facilities were permitted to judge the products/services, resulting in a truly unbiased score.


January 14, 2022. Cedar Rapids Public Library (IA) launches Patron Point. Patron Point announced that Cedar Rapids Public Library, in Cedar Rapids, Iowa, has launched its patron engagement platform to support the marketing priorities of the Library's current Strategic Plan for promoting awareness of services and programs offered by the library.


January 7, 2022. Helen Plum Library (IL) chooses Patron Point. Patron Point announced that Helen Plum Library, in Lombard, IL, has selected its patron engagement platform to support their ongoing mission of providing their community with access to information, diverse resources, technology and services.


January 6, 2022. Spokane Public Library launches Patron Point-FOLIO integration. In a market first, Patron Point announced today that Spokane Public Library has launched the company's integration with FOLIO, an open-source library services platform. Since 2019, Spokane Public Library, a John Cotton Dana Library Public Relations Awardwinner, has been using Patron Point as part of their continued commitment to creative and purposeful marketing and patron engagement programs.


December 17, 2021. St. Albert Public Library (AB) joins the Patron Point community. Patron Point announced that St. Albert Public Library, in St. Albert, Alberta, has selected its patron engagement platform to support the Library's vision of being a vibrant, welcoming centre of community life, leisure and learning for all.


December 12, 2021. Alvin Sherman Library (FL) joins the Patron Point community.. Patron Point announced that Alvin Sherman Library in Fort Lauderdale-Davie, Florida, has selected its patron engagement platform to support the Library's goal of increasing awareness of all that the library has to offer the community.


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Corporate Chronology

Dec 2015 Third Chapter Partners, now doing business as Patron Point, founded by Ted Fons, Gene Shimshock, and Tom Jacobson
Third Chapter Partners was established in 2016 as a new consulting firm offering a diverse set of services to libraries. The firm was founded by Ted Fons, Gene Shimshock, and Tom Jacobson.