Patron Point is privately owned.

Breeding, Marshall. Patron Point Launches Online Patron Registration. May 2020. Smart Libraries Newsletter. Patron Point, a firm offering a set of services to help libraries improve their marketing and communications with patrons, introduced a new product for patron self-registration.

Breeding, Marshall. Smarter Libraries Through Technology: Customer Relationship Management. February 2018. Smart Libraries Newsletter. Libraries are beginning to shift their emphasis of technology support systems from a narrow focus on the back rooms of processing collection materials to an expanded view that's more inclusive of the front lines of information services and patron engagement. Library automation systems developed to date have focused primarily on managing and providing access to collections. The integrated library system and the more recent genre of library services platforms have developed very sophisticated functionality for technical services and for circulation of physical materials. Discovery services enable library users to easily find and gain access to patron materials and continue to improve capabilities for digital lending. These systems have not, however, been developed to deliver sophisticated tools to help libraries assess and improve their services to patrons or strengthen engagement. Room remains to extend the scope of the core library automation infrastructure to fill voids unaddressed by traditional models of functionality. These tools adopt the characteristics of products and services available in the business sector for marketing automation and customer relationship management but are tuned to reflect the values and strategies of libraries.

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October 13, 2023. Chatham Area Public Library (IL) joins Patron Point. Springshare announced that Chatham Area Public Library, in Chatham, Illinois has selected the Company's patron engagement platform to support its vision of being the center of community life where all come to discover, learn, and connect. Employing Patron Point, Chatham Area Public Library intends to automate the library card sign-up process, providing quicker access to resources for their patrons. In addition, CAPL will use the platform to send targeted messaging to key user groups with the goal of increasing awareness and engagement with the library's collection and calendar.

September 22, 2023. Charlotte Mecklenburg Library (NC) adopts Patron Point. Patron Point announced that Charlotte Mecklenburg Library, headquartered in Charlotte, North Carolina, has chosen to utilize our patron engagement platform to streamline its library card application process. Quickly putting library cards in patron's hands will help enable the library's vision of being the essential connector of a thriving community of readers, leaders, and learners.

September 15, 2023. Morrisson-Reeves Library (IN) chooses Patron Point. Patron Point announced today that Morrisson-Reeves Library (MRL) in Richmond, Indiana, has chosen to implement our patron engagement platform to support its vision of being a vibrant, vital community resource for imagination and growth.

August 25, 2023. Metropolitan Library System (OK) selects Patron Point. Patron Point announced that the Metropolitan Library System based in Oklahoma County, has chosen our patron engagement platform to support its mission to connect their diverse communities with resources and experiences to educate and enrich lives.

August 18, 2023. Anoka County Library (MN) chooses Patron Point. Patron Point announced that Anoka County Library headquartered in Blaine, Minnesota, has selected our library marketing platform to support its mission of connecting its community to ideas, information, and inspiration. ACL features a collection of more than 496,000 items, giving its patrons easy access to knowledge and creativity. Visitors enjoy a range of physical and electronic materials, research databases, movies and music, and an interlibrary loan program.

August 11, 2023. Clarendon Hills Public Library (IL) adopts Patron Point. Patron Point announced that Clarendon Hills Public Library in Clarendon Hills, Illinois, has chosen our patron engagement platform to support its mission of promoting the discovery of ideas, the joy of reading, and the power of information.

August 4, 2023. Orion Township Public Library (MI) joins Patron Point. Patron Point announced that Orion Township Public Library based in Lake Orion, Michigan, has chosen its patron engagement platform to support its mission to serve and engage a thriving community of lifelong learners.

July 29, 2023. Hamden Public Library (CT) selects Patron Point. Patron Point announced that Hamden Public Library in Hamden, Connecticut, has chosen to implement its library marketing platform to augment member communication and support a robust and focused community engagement strategy.

July 14, 2023. Dakota County Library (MN) joins Patron Point. Patron Point announced that Dakota County Library in Eagan, Minnesota, has selected our patron engagement platform to help fulfill its vision of acting as a catalyst, connector and partner to empower residents to build a successful community.

July 7, 2023. North Olympic Library System (WA) adopts Patron Point. Patron Point announced that North Olympic Library System, headquartered in Port Angeles, Washington, has chosen to implement our patron engagement platform to support its mission of nurturing imagination, connection, and understanding, in order to improve lives and strengthen community.

Dec 2015 Third Chapter Partners, now doing business as Patron Point, founded by Ted Fons, Gene Shimshock, and Tom Jacobson
Third Chapter Partners was established in 2016 as a new consulting firm offering a diverse set of services to libraries. The firm was founded by Ted Fons, Gene Shimshock, and Tom Jacobson.