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Innovative Interfaces, Inc.

This dashboard brings together data, trends, news, and other resources from Library Technology Guides describing the organization, its executive leadership, personnel employed, business history, as well as related features and news articles.

Connect to the Innovative Interfaces, Inc. website

1900 Powell Street; Suite 400
Emeryville, California 94608
United States
Phone: 510-655-6200
Web site: https://www.iii.com/
Email: info@iii.com

Resource Management Products (ILS or LSP)

Executive Leadership

photo of Yariv Kursh
Yariv Kursh
General Manager
photo of Kathryn Harnish
Kathryn Harnish
Senior Vice President of Product Strategy
photo of Tom  Jacobson
Tom Jacobson
Vice President, Executive Library Advocate and Strategist
photo of Hilary Newman
Hilary Newman
Senior Vice President of Customer Support and Customer Success
photo of Kirsten Matetich
Kirsten Matetich
Vice President, Marketing and Corporate Communications
photo of Aaron Terrell
Aaron Terrell
Vice President, Engineering and IT
photo of Eyal  Alkalay
Eyal Alkalay
Vice President, Information Technology
photo of Akin Adekeye
Akin Adekeye
General Counsel and Vice President Partnerships and Business Development
photo of Robert Jacobs
Robert Jacobs
Vice President, International Sales
photo of Toni Minick
Toni Minick
Vice President, Product Management
photo of Raena  Morrison
Raena Morrison
Vice President of Sales, North America

Company Ownership

Innovative Interface is a wholly owned business of ProQuest

Mergers and Acquisitions

Mergers and Acquisitions for Innovative Interfaces, Inc.

Personnel employed

[Data source: statistics supplied for the annual Library Systems Report]

CompanyYearDevopmentSupportSalesAdminOtherTotal
Innovative Interfaces, Inc. 201711514749317349
Innovative Interfaces, Inc. 2016981715240361
Innovative Interfaces, Inc. 20151021434836329
Innovative Interfaces, Inc. 2014130193423912416
Innovative Interfaces, Inc. 201310318461557410
Innovative Interfaces, Inc. 20128916153317341
Innovative Interfaces, Inc. 20118315843243311
Innovative Interfaces, Inc. 2010761743027307
Innovative Interfaces, Inc. 20099216424296315
Innovative Interfaces, Inc. 200888176212813326
Innovative Interfaces, Inc. 2007731812729310
Innovative Interfaces, Inc. 2006701742724295
Innovative Interfaces, Inc. 2005661713226295
Innovative Interfaces, Inc. 2004711612825285
Innovative Interfaces, Inc. 2003781502631285
Innovative Interfaces, Inc. 20027914525172268

Documents or articles featuring Innovative Interfaces, Inc.

Breeding, Marshall. Innovative’s New Business Strategy and Management Team. March 2017. Smart Libraries Newsletter. Innovative Interfaces, under the leadership of its new Chief Executive Officer James Tallman, has begun to execute major changes to strengthen its position in the library technology industry. Innovative has expanded its management team to include a new set of executives with proven abilities in other sectors to take the company forward. In its next phase, Innovative intends to make major investments to transform itself into an “enterprise class library solutions company,” adopting practices and methodologies that have proven successful in other technology-oriented business sectors. These investments will also support new product development initiatives.

Breeding, Marshall. Innovative Interfaces acquires VTLS. July 2014. Smart Libraries Newsletter. Innovative Interfaces has acquired Blacksburg, VA-based VTLS as part of its strategic expansion strategy. This move follows the acquisition of Polaris, announced in April 2014. Both acquisitions were conducted in parallel, with each transition closing on a different schedule. The acquisition of VTLS significantly expands Innovative's international reach and brings a number of new technology products under its corporate umbrella. VTLS had been the longest standing company remaining under the ownership and management of its founder in the library technology industry. VTLS has been active since 1974, first as a department of the Newman Library of Virginia Tech University and since 1985, as an independent company.

Breeding, Marshall. Innovative Interfaces acquires Polaris Library Systems. May 2014. Smart Libraries Newsletter. In a move that further consolidates the library automation industry, Innovative Interfaces, Inc. has purchased Polaris Library Systems. Innovative is one of the largest companies in the industry, with an international presence and customers from all types of libraries. The acquisition significantly strengthens its presence in the US public library arena because of Polaris’s success in winning the majority of municipal library procurements in recent years.

Breeding, Marshall. Innovative Interfaces Absorbs SkyRiver and Withdraws Lawsuit Against OCLC. April 2013. Smart Libraries Newsletter. In a major shift in strategy reflecting a more collaborative style of its new ownership and management, Innovative interfaces has withdrawn the lawsuit it filed against OCLC in July 2010. SkyRiver Technologies, the sister company and lead plaintiff of the suit, has been absorbed into Innovative Interfaces, which will integrate the SkyRiver cataloging service into its product offerings.

Breeding, Marshall. VTLS Moves to Open Skies. March 2013. Smart Libraries Newsletter. VTLS launched a new product suite, called VTLS Open Skies, positioned as a library services platform. A major step for VTLS, this new strategy takes the most successful components in the current arsenal of technologies and products and rebuilds them into a comprehensive platform for the management and access to library resources.

Breeding, Marshall. Innovative Interfaces Ownership Update. March 2013. Smart Libraries Newsletter. Smart Libraries Newsletter has previously reported on the majority acquisition of Innovative Interfaces, Inc. and SkyRiver Technologies by a pair of private equity firms, Huntsman Gay Global Capital and JMI Equity. In the initial transaction, company cofounder Jerry Kline sold the majority of the company, but retained a stake and served as the chairman of a newly constituted Board of Directors. In a subsequent transaction that closed the end of January 2013, Kline divested his remaining shares to the investment firms. Huntsman Gay and JI Equity now own 100 percent of Innovative Interfaces and SkyRiver. No information is publicly available regarding financial details such as the valuation of the company or the portion of shares retained by Kline following the initial transaction. Kline also has resigned from the company's board of directors, having divested his ownership and concluding his strategic and operational involvement.

Breeding, Marshall. New Executive Leadership at Innovative Interfaces. October 2012. Smart Libraries Newsletter. Innovative Interfaces, Inc. has appointed Kim Massana as its new Chief Executive Officer, effective upon the announcement on August 27, 2012. Jerry Kline continues as Chairman and Neil Block as President.

Breeding, Marshall. Innovative Interfaces Joins the Private Equity Club. April 2012. Smart Libraries Newsletter. Innovative Interfaces, one of the veteran companies of the library automation industry, has been one of the major holdouts in the wave of private equity investments that has reshaped the library automation industry over the last six years. The company has remained under the sole ownership of its co-founder Jerry Kline. That position now changes as a pair of private equity firms, Huntsman Gay Global Capital and JMI Equity have made strategic investments in Innovative Interfaces, Inc. and its sister company SkyRiver Technology Solutions. Following the transaction Kline retains partial equity in the company and will serve as the Chairman of the company's reconstituted Board of Directors and will continue involvement in the leadership of the company. Rich Lawson, co-founder and Managing Partner of Huntsman Gay serves as Vice Chairman and JMI Equity will hold a seat on the new Board. No changes in the executive management of Innovative or SkyRiver are planned.

. Library technology and services leader Innovative Interfaces announces strategic investment from Huntsman Gay Global Capital and JMI Equity. March 1, 2012. . Innovative Interfaces, Inc. announced that it has received a strategic investment from Huntsman Gay Global Capital, a leading middle market private equity firm, and JMI Equity, a leading growth equity firm focused on investing in growing software, internet, business services and healthcare IT companies. Innovative Founder and Chairman Jerry Kline will continue to be directly involved in the Company’s overall operation as Chairman of the Board and shareholder of the Company. SkyRiver Technology Solutions, a provider of library metadata, also owned by Kline, received investment on the same terms. Financial terms of the investment were not disclosed.

Breeding, Marshall. Innovative Interfaces: Sierra, Encore, and Electronic Resource Management. March 2012. Smart Libraries Newsletter. Innovative Interfaces continues to build interest in its new Sierra platform. The company also launched its new Decision Center product, and announced new releases of Encore and Content Pro.

Breeding, Marshall. New Management at Innovative Interfaces. October 2010. Smart Libraries Newsletter. Innovative Interfaces, Inc. has named a new President to lead the operations of he company. Effective August 2010, Neil Block, formerly Vice President for Worldwide Sales, advances to the role of President responsible for all divisions of he company. Jerry Kline, who co-founded Innovative Interfaces in 1978, owns the company and will continue to serve as its Chairman.Serials Solutions has also seen a major transition in its executive management. ProQuest announced that Michael Gersch had been appointed as the General Manager of Serials Solutions and as an Executive Vice President of ProQuest.

Breeding, Marshall. Encore Synergy Launched for Article Discovery—A New Search Model. May 3, 2010. . Following the January 2010 announcement by Innovative Interfaces (www.iii.com) that its Encore discovery platform would be enhanced to include new article integration capabilities (http://newsbreaks.infotoday.com/Digest/Encore-Discovery-Offers-New-Article-Integration-Capabilities-60723.asp), the company has launched Encore Synergy. This new enhanced version of Encore uses dynamic web services interoperability with content providers to layer access to articles into search results.

View all featured content about Innovative Interfaces, Inc.

News Announcements

May 14, 2020. Innovative Polaris ILS for public libraries now available in Ireland, UK, Australia, and New Zealand. Innovative, a ProQuest company and leading global provider of library software, today announced that the Polaris integrated library system, which is the leading solution for public libraries in North America, is now available in Ireland, the United Kingdom, Australia, and New Zealand. Polaris currently serves over 600 public libraries and consortia of all sizes in the United States and Canada. Offering Polaris in these new markets is a complement to Innovative Sierra, which is used by some of the most prestigious public libraries globally.


May 13, 2020. Innovative Announces New Partner Gemini Bilgi Teknolojileri. Innovative, a ProQuest company and leading global provider of library software,announced a new partnership with Gemini Bilgi Teknolojileri based in Istanbul, Turkey.


May 7, 2020. Sioux City Public Library migrates to Innovative Polaris ILS. Innovative announce that Sioux City Public Library in Sioux City, Iowa is now live on the Innovative Polaris integrated library system.


April 22, 2020. Bibliotheque interuniversitaire de la Sorbonne selects Innovative Sierra. Innovative, a ProQuest company and leading global provider of library software announced that the Sorbonne Interuniversity Library, which serves multiple universities in Paris, has chosen to migrate to the Sierra library services platform (LSP).


April 9, 2020. Innovative Launches Free Webinar Series. Innovative, a ProQuest company and leading global provider of library software, is pleased to announce a series of webinars to offer product best practices, training, and insights for libraries.


April 6, 2020. Innovative Business Update on Coronavirus (COVID-19). We continue to monitor the spread of the novel coronavirus (COVID-19) and its global impact. Innovative is committed to providing awareness and transparency to our customers, employees, and partners about our status and actions that we are taking. Our business continues to be fully operational, with no disruption to our services and systems.


March 3, 2020. Lafourche Parish Public Library Now Live on Polaris. Innovative, a ProQuest company announced that Lafourche Parish Public Library in Thibodaux, Louisiana is now live on the Polaris integrated library system.


January 9, 2020. Four Innovative solutions earn Platinum Distinction in 2020 Modern Library Awards. Innovative has earned platinum awards for four products – Polaris Leap Web Application, Innovative Resource Sharing (INN-Reach), Mobile Worklists and MyLibrary! – from LibraryWorks’ sixth annual 2020 Modern Library Awards (MLAs). LibraryWorks created the MLAs to recognize the top products and services in the industry, evaluated on criteria including functionality, value and customer service. This year, product submissions were sent to more than 80,000 librarians for scoring.


November 19, 2019. Innovative launches Inspire Discovery at Cairn University and Hillsdale College. Innovative announced the successful launches of Inspire Discovery at Cairn University in Langhorne Manor, Pennsylvania, and Hillsdale College in Hillsdale, Michigan. Cairn and Hillsdale are early adopters of Inspire, a radically different library platform that delivers experiences designed to meet people’s expectations of modern media and software solutions. Inspire Discovery, the first module to debut on the platform, revolutionizes traditional search-and-find by delivering curated information in context. The results are displayed in an intuitive, visual interface that’s easy to use.


November 5, 2019. Calcasieu Parish Public Library chooses Innovative ILS solution. Innovative Interfaces, a leading global provider of library software, is pleased to announce Calcasieu Parish Public Library in Lake Charles, Louisiana selected Innovative for its next integrated library system.


View All Innovative Interfaces, Inc. News Announcements

Corporate Chronology

Dec 04, 2019 ProQuest Acquires Innovative Interfaces
In a move that further consolidates the library technology industry, Ex Libris has entered into a definitive agreement to acquire Innovative Interfaces, Inc. from its private equity investors. Since December 2015, Ex Libris has been owned by ProQuest. In addition to its role as a major content provider to libraries, ProQuest is now responsible for a growing portfolio of library technology products, including major systems for resource management, content discovery, materials acquisition, reading list integration, and research services. While ProQuest faces major competition for each of its product categories, this move substantially strengthens its position in the sector and broadens its scope to include public libraries.

Jun 01, 2014 Innovative Interfaces acquires VTLS
Innovative Interfaces has acquired Blacksburg, VA-based VTLS as part of its strategic expansion strategy. This move follows the acquisition of Polaris, announced in April 2014. Both acquisitions were conducted in parallel, with each transition closing on a different schedule. The acquisition of VTLS significantly expands Innovative's international reach and brings a number of new technology products under its corporate umbrella. VTLS had been the longest standing company remaining under the ownership and management of its founder in the library technology industry. VTLS has been active since 1974, first as a department of the Newman Library of Virginia Tech University and since 1985, as an independent company.

Mar 31, 2014 Innovative Interfaces acquires Polaris Library Systems
Through a transaction that closed on March 31, 2014, ownership of Polaris changed hands from its Syracuse-based private investors to Innovative Interfaces, which is in turn owned by private equity investors, HGGC (formerly Huntsman Gay Global Capital) and JMI Equity.

Feb 01, 2013 Huntsman Gay Global Capital and JMI Equity purchase remaining shares of Innovative Interfaces
Huntsman Gay Global Capital and JMI Equity now fully own the Innovative Interfaces, Inc., having purchased the remaining shares from Innovative's founder, Jerry Kline. Kline also has resigned from Innovative's Board of Directors.

Aug 27, 2012 Kim Massana named as Chief Executive Officer
Innovative Interfaces announced that Mr. Kim Massana will join the executive ranks as Chief Executive Officer. In this role, Massana will be charged with expanding the Company's product and business development. The Lancer Group served as the executive search firm that recruited Massana to Innovative.

Aug 09, 2010 Neil Block becomes president of Innovative Interfaces, Inc.
The company today announced the promotion of Neil Block to the position of President of Innovative Interfaces. In his new role, Block will lead the day-to-day operations of the company including sales, marketing, product development, and customer service. As President, Block will report directly to Jerry Kline, Founder and Chairman of Innovative Interfaces. He began his new duties effective August 9th.

Oct 16, 2001 Jerry Kline purchases the outstanding shares of the company from co-founder Steve Silberstein
Innovative Interfaces announced that Jerry Kline, co-founder and CEO, has reached an agreement to purchase the outstanding shares of the company from co-founder Steve Silberstein. Upon closing of the transaction, which is expected by the end of the year, Kline will assume full ownership of the company.

Apr 30, 1997 Innovative acquires SLS
From Library Systems Newsletter: Innovative Interfaces, Inc., has purchased SLS Information Systems of Great Britain. SLS has over 700 installations in Europe, including more than 50 in academic libraries. Its primary product, known as "Libertas," runs on Digital AXP computers using OpenVMS as the operating system and FORTRAN and "C" as the programming languages. The DBMS is proprietary. SLS was owned by 16 UK universities. Innovative purchased all of the outstanding stock for cash. The deal includes subsidiaries in Scandinavia (Stockholm) and Spain (Madrid). SLS currently has a staff of 46 people.

Oct 15, 1992 Bob Walton Joins Innovative Interfaces Inc. as Executive Vice President
From Library Systems Newsletter: Bob Walton will join the management team of Innovative as Executive Vice President. As Executive Vice President, Walton will serve as Innovative's Chief Financial Officer, including responsibility for Marketing, Sales and Administration.

1978 Innovative Interfaces, Inc. founded by Jerry Kline and Steve Silberstein

Sierra Satisfaction Ratings

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Annual Accomplishments Statements

[Data source: text supplied for the annual Library Systems Report]

2019 Innovative Interfaces, Inc. Accomplishments Narrative

Innovative builds and delivers technology that empowers libraries to connect people with information all over the world. Innovative offers a comprehensive portfolio of library solutions for several types of libraries: academic, public, national, corporate, special libraries, and consortia. Headquartered in Emeryville, California, Innovative has a global presence—serving thousands of libraries in 66 countries and offices worldwide.

Continuing the Innovative Mission

Innovative was founded 40 years ago to solve library challenges with bold, new solutions. The opportunity today is on a different scale than in the past—libraries need solutions that are congruent with the digital world. In 2019, Innovative made significant strides in our commitment to enable libraries to innovate and thrive in a world fierce competition for people’s time and attention. We invested in people, technology, partnerships and services to create remarkable library experiences. The year 2019 closed with Innovative in a definitive agreement to be acquired by ProQuest.

While 64% of our surveyed customers already agree that Sierra is a leading Library Services Platform, and many customers rate Polaris 4 or 5 stars out of 5 (source: https://www.techvalidate.com/product-research/innovative-interfaces), here are additional highlights that demonstrate our proven success:

  • Our customers are central to everything we do. Our plans for Innovative and our decision-making processes are centered around serving the best interests and needs of our customers and their stakeholders. This translates to a continued investment in our in-market products, while also working on future products to help libraries thrive. We also champion our incredibly unique and engaged user community. With opportunities like the Support forums, the Innovative Users Group, our developer community, and Idea Lab, to name a few, our customers can hear directly from us and your peers about our latest solutions, creative product uses, and best practices for library processes and tools.
  • Trust is key. We like to ask customers and potential customers “What’s most important when choosing a technology partner: how many systems the vendor has sold in the last year, or if they have a vision that enables your library’s success?” As everyone knows, libraries change technologies for a wide variety of reasons, from budget constraints, to consortia consolidation, to leadership changes. That kind of information does not tell the exciting story of what’s happening in our industry. Although we added many new library customers last year and expanded relationships with hundreds of customers, we don’t measure our success on these statistics alone. When we ask customers why they stay with us or switch vendors to Innovative, the number one response is: because they feel we are listening, we care, and are trustworthy.
  • We are raising our game. The goal is for our products and staff to offer unrivaled experiences, quality, and support. In 2019, we rolled out a new support team structure and launched a new website. These are just a few examples of our commitment to elevate support, increase engagement, and ultimately deliver remarkable library experiences.

Award-winning Products

Innovative’s existing products continue to delight library customers around the globe. Four Innovative products received platinum distinction, the highest level of distinction, from LibraryWorks’ fifth annual Modern Library Awards:

  • Mobile Worklists
  • MyLibrary!
  • Polaris Web Application
  • Resource Sharing

The Modern Library Awards is a review program designed to recognize elite products and services in the market which can help library management personnel enhance the quality-of-experience for the library user and increase the performance of their library systems. LibraryWorks created the MLAs to recognize the top products and services in the industry, evaluated on criteria including functionality, value, and customer service. This year, product submissions were sent to more than 80,000 librarians for scoring.

Sierra ILS

Customers still rate Sierra higher than the competition, when it comes to functionality and bang for the buck.

  • 80% of surveyed customers chose an Innovative product so they can continue a long-term relationship with Innovative. (684 Sierra Users) https://www.techvalidate.com/product-research/innovative-interfaces/facts/A8F-633-613

  • 84% of surveyed customers rate Sierra’s overall functionality as better compared to the competition. (592 Sierra Users) https://www.techvalidate.com/product-research/innovative-interfaces/facts/8D6-85C-AA5
  • 84% of surveyed customers report that they received good value for the money spent on Sierra. (689 Sierra Users) https://www.techvalidate.com/tvid/E5C-370-E37
  • 78% of surveyed Sierra customers are likely to purchase Innovative products again. (678 Sierra Users) https://www.techvalidate.com/tvid/29F-E53-337

Polaris ILS

Polaris continues to satisfy our customers’ need for a workhorse ILS that streamlines back office operations and seamlessly integrates content for patrons.

  • 78% of surveyed customers said they were likely to recommend Polaris.(627 Polaris Users) https://www.techvalidate.com/product-research/innovative-interfaces/facts/1BB-52A-1C1
  • 61% of surveyed Polaris customers are likely to purchase Innovative products again. (460 Polaris Users) https://www.techvalidate.com/product-research/innovative-interfaces/facts/465-F68-AC9
  • “I would recommend Polaris. It’s stable, progressive, and good value for the money.” – Dawn Kiddel, CEO and Chief Librarian, Cornwall Public Library
  • “We’ve always had good experiences with Polaris. It’s a very robust product and offers many options for customizing, so it works with your workflow, rather than having your workflow dictated by your ILS.” – Directo “Polaris is the backbone of how our organization handles patrons and circulation.” – Karen Knox, Director, Orion Township Public Library
  • “The Polaris product is exceptional, from the acquisitions module to the circulation module, which allows for multiple windows and access. We’ve been very happy with the Polaris product.” – Heather Rainier, Director, Hooksett Public Library, GMILCS, Inc.
  • “It’s a beautiful product. It works well, has tons of options for customizing, and the customer service is second to none.” – Director, State & Local Government

Winning New Opportunities

Some of the notable wins in 2019 include:

  • Calcasieu Parish Public Library
  • Clermont County Public Library
  • Fairfax County Public Library
  • Hutchinson Public Library
  • Indian Trails Public library District
  • Indianapolis Public Library
  • Lafourche Parish Public Library
  • Mississippi College
  • Online Dakota Information Network (ODIN)
  • Ouachita Parish Library
  • Saline District Library
  • San Diego Public Library
  • Southwest Tennessee Community College
  • Xavier University
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