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Infor

This dashboard brings together data, trends, news, and other resources from Library Technology Guides describing the organization, its executive leadership, personnel employed, business history, as well as related features and news articles.

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550 Cochituate Road
Framingham, Massachusetts 01701
United States
Web site: http://www.infor.com/libraries
Email:

Resource Management Products (ILS or LSP)

Executive Leadership

photo of Eric Conderaerts
Eric Conderaerts
Product Manager Libraries and Information Solutions
photo of Dave Alexander
Dave Alexander
Manager - North American Sales and Operations

Company Ownership

Infor Library and Information Solutions is part of the Public Sector division of Infor, which is wholly owned by Koch Industries

Documents or articles featuring Infor

. EBSCO Information Services acquires leading library and research web platform, Stacks Inc.. February 7, 2019. . EBSCO Information Services announced the acquisition of Stacks Inc., a leading library and research web platform. EBSCO partnered with the company in 2016 to release Stacks, a hosted content management system for libraries. This acquisition reinforces EBSCO’s commitment to providing library patrons with the best possible search experience and deep integration of resources.

Breeding, Marshall. EBSCO Supports New Open Source Project in Partnership with Kuali OLE. May 2016. Smart Libraries Newsletter. A new initiative hans launched to create an open source library services platform for academic libraries. EBSCO Information Services conceived the project and will provide substantial funding. A community of developers comprising commercial and library organizations will create the software. Kuali OLE, previously working to create its own open source library resource management system, will make a transition to participate in this new initiative rather than complete its own software. Many details of the new project, including the nature of Kuali OLE's involvement, are not yet finalized. The resources currently lining up behind this initiative provide the potential for the rapid development generally consistent with the plans for Kuali OLE. Participants characterize this new project as not as a setback, but as an acceleration of the availability of an open source library services platform for academic libraries.

. EBSCO Publishing and EBSCO Information Services merge. May 22, 2013. . EBSCO Industries, Inc. announces the EBSCO Information Services and EBSCO Publishing businesses will merge on July 1, 2013 and will operate as a single business under the name EBSCO Information Services. Tim Collins, a 26-year EBSCO veteran and previously President of EBSCO Publishing, will serve as President of the combined entity.

Breeding, Marshall. EBSCO Discovery Service Extends Options through New Partnerships. August 2012. Smart Libraries Newsletter. In recent weeks, EBSCO has announced a number of partnerships that potentially extend the reach of EBSCO Discovery Service. This product has become well established as one of the major indexbased library resource discovery services, along with Summon from Serials Solutions, Primo and Primo Central from Ex Libris, and OCLC's WorldCat Local. These products compete vigorously to offer the broadest coverage of the resources in library collections, the strongest features for search and retrieval, and for the most flexibility and interoperability with other applications within a library's technical infrastructure.

Breeding, Marshall. EBSCO Releases EBSCO Discovery Service API. July 2012. Smart Libraries Newsletter. EBSCO Publishing has improved the extensibility and interoperability of its EBSCO Discovery Service (EDS) through the release of a new Application Programming Interface, or API, compatible with current technology practices and with popular discovery interfaces such as VuFind. This move brings EDS, which already competed well on the power of its search technology and the breadth of its index, into an even stronger position relative to other discovery services, such as Summon and Primo Central, which have previously released APIs.

. New EBSCO Discovery Service API makes it easier for libraries to create a custom discovery solution. June 5, 2012. . EBSCO Publishing continues its commitment to performance and stability with the release of EBSCO Discovery Service API, representing the new standard for comprehensive content and an array of intricate software features and functionality. EBSCO Discovery Service API enables libraries to use their own portals or website applications for a discovery user interface while making the most of their discovery solution by connecting researchers to the superior content and enhanced search features available from EBSCO Discovery Service.

Breeding, Marshall. EBSCO Consolidates its Platforms. March 2012. Smart Libraries Newsletter. EBSCO has announced that it will begin merging all of these services into the EBSCO Discovery Services. The consolidation of these tools will not only provide opportunities for more seamless behind-the-scenes integration of the linking and discovery environments, but it will also allow libraries to manage both product families through a single administrative tool.

. EBSCO Discovery Service integrating EBSCO A-to-Z and LinkSource. January 20, 2012. . EBSCO Discovery Service is set to benefit from the formal merging of EBSCO A-to-Z and LinkSource into EBSCO’s overall discovery solution. The two resources, which are relied upon by thousands of universities and other institutions around the globe, will become an integrated part of EBSCO Discovery Service. The EDS technology and service teams will work to provide additional value for EDS customers via a seamless integration of the services with EBSCO Discovery Service.

. EBSCO Publishing and The H.W. Wilson Company make joint announcement of merger agreement. June 2, 2011. . EBSCO Publishing and The H.W. Wilson Company have merged in what is being viewed by the companies as an ideal match. This combination of organizations will allow the strengths of each to benefit existing and forthcoming products and services. Libraries using products from either company will benefit as improvements are made to the respective resources. The Wilson controlled vocabularies will be integrated into EBSCO’s controlled vocabularies, resulting in improved subject indexing for EBSCO databases. The EBSCOhost platform will be enhanced to take advantage of this indexing in its search and relevancy ranking algorithms. All Wilson indexing, abstracts and full text will be fully searchable via EBSCO Discovery Service for subscribers of Wilson databases. The addition of Wilson’s robust abstract/index records and unique full text will strengthen EBSCO Discovery Service.

. New service from EBSCO Publishing allows libraries to use EBSCOhost as the front end of their online catalog. January 7, 2011. . EBSCO Publishing is leveraging its expertise in loading and enriching data along with the popularity of the EBSCOhost interface to enable public libraries to use EBSCOhost as the front end of their online catalogs. Loading catalog records on EBSCOhost® allows public libraries to provide public library patrons with a better user experience using the features and functionality of EBSCOhost.

. EBSCO Releases ERM Essentials for E-Resource Management. January 15, 2010. . EBSCO announced EBSCONET ERM Essentials, an electronic resource management system that features unprecedented auto-population of holdings and data, making it the most effective ERM solution available. EBSCO provides all the features one would expect from a comprehensive ERM system in a single, centralized source where data is readily available for complete e-collections management, including key services like simple searching and browsing of the library’s e-collection and orders, workflow management via reminders and tasks, management of trials and renewals, and the ability to gather data for analyzing and evaluating holdings. EBSCONET ERM Essentials integrates with EBSCO’s subscription management tools and services.

. EBSCO Publishing releases EBSCO Discovery Service: access print and electronic content from a single search box. January 5, 2010. . EBSCO Discovery Service creates a unified, customized index of an institution’s information resources, and provides access via a single search box. Metadata is harvested from both internal (library) and external (vendors) sources creating a pre-indexed service of unprecedented size and speed. The service is indexed directly on EBSCO servers allowing for exceptionally fast search response times. Users are also able to leverage the familiar powerful features of the EBSCOhost user experience. EDS provides everything the researcher needs in one place—a single interface for discovery of a library’s entire collection and powerful features that heighten the research experience.

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News Announcements

February 12, 2010. Montpellier Metropolitan Area Libraries Selects Infor’s Suite of Automation Products. Infor announced that the Montpellier Metropolitan Area Libraries selected V-smart, Infor’s Web-based integrated library system, following one of the largest tenders in France in 2009. The Montpellier Metropolitan Area Libraries will implement V-smart, as well as Infor’s V-insight statistical analysis portal, to manage the libraries’ rich collection of more than one million items and to process more than 1.5 million annual loans.


June 15, 2009. Troyes Metropolitan Area Media Center (MAT) selects Infor's Suite of Automation Products. Infor announced today that the Troyes Metropolitan Area Media Center (Médiathèque de l'Agglomération Troyenne - MAT) has selected Infor's suite of automation products. MAT will be implementing V-smart, Infor's web-based integrated library system, alongside Infor's V-spaces federated search application, V-link OpenURL Resolver, and V-insight statistical analysis portal. MAT joins a growing number of prestigious libraries that use Infor's products in France including the City of Paris Library Network, the Academic Library of Sainte-Geneviève University (BSG), La Cité Internationale Universitaire de Paris (CIUP) and La Bibliothèque nationale et universitaire de Strasbourg (BNU).


June 2, 2009. Redeemer University College Selects V-smart. Infor announced that Redeemer University College in Ancaster, Ontario, Canada, has selected V-smart, Infor's web-based integrated library system. The Peter Turkstra Library at Redeemer University College selected V-smart for both its cost effectiveness and scalable design, which provides students and faculty personalized access to the Library's collections, online learning materials and coursework.


April 13, 2009. Biblioteca Nacional Aruba Selects V-smart. Infor announced today that the Biblioteca Nacional Aruba (BNA) in Oranjestad, Aruba, has selected V-smart, Infor's web-based integrated library system. BNA, Aruba's national library, serves over 100,000 residents, including ten schools, through its main location in Oranjestad, a branch library in San Nicolas and two mobile libraries.


April 8, 2009. East Baton Rouge Parish Library System Selects V-smart. Infor announced today that the East Baton Rouge Parish Library in Baton Rouge, Louisiana, has selected V-smart, Infor's web-based integrated library system, to offer its 386,000 users improved access to the library's collections of more than 2 million items.


February 5, 2009. Geac retains Quality Certification. Geac Library Division's UK office has once again been approved by its external Quality auditors for BS EN ISO 9001:2000 certification.


January 27, 2009. The London Borough of Barnet Selects Vubis Smart. Infor announced that the London Borough of Barnet, United Kingdom, has selected Vubis Smart, Infor's integrated library system. The Barnet Borough libraries will implement Vubis Smart along with Infor's statistical analysis portal (V-insight) and federated search application (V-spaces), as well as the AquaBrowser search and discovery platform by Medialab Solutions BV.


November 12, 2008. Infor Announces General Availability of Its V-smart Web-based Integrated Library System. Infor Library and Information Solutions announced the general availability of V-smart, a new web-based Integrated Library System. V-smart offers libraries distinctive advantages including faster deployment, easier maintenance, enhanced access to system data, and reduced cost of ownership. V-smart provides libraries the benefits of a web-based system with the features and functionalities of Vubis Smart, Infor's client/server ILS. V-smart does not replace Vubis Smart; Infor continues to provide regular releases, professional services and product support for its Vubis Smart ILS.


September 2, 2008. Infor announces 350th sale of Vubis Smart. Infor Library and Information Solutions announced the 350th sale of Vubis Smart, Infor's integrated library system. With the 350th sale of Vubis Smart, Infor attains an important milestone that underscores the system's success in the global marketplace since its launch in 2002.


July 11, 2008. Renfrewshire Council Libraries selects Vubis Smart. Infor announced that Renfrewshire Council Libraries located in Paisley, United Kingdom, has selected Vubis Smart, Infor's integrated library system. The Renfrewshire Libraries will implement Vubis Smart along with Infor's statistical analysis portal, V-insight.


View All Infor News Announcements

Corporate Chronology

Feb 20, 2015 EBSCO acquires of YBP Library Services from Baker &Taylor.
EBSCO Information Services made a significant investment in the library workflow with the acquisition of YBP Library Services from Baker &Taylor. GOBI3 (Global Online Bibliographic Information) serves as YBP's primary tool for the discovery and acquisition of digital and print monographic content. Relied upon by academic, research and special libraries worldwide, GOBI provides access to more than 12 million titles, including more than one million digital titles from leading aggregators and publishers.

Sep 2013 Volaris Group acquires Softlink International
Volaris Group announced that it has acquired a company in the Library Management vertical. (Softlink International) The acquisition is Volaris’ first investment in this particular vertical market. The acquired company provides solutions that help to manage the full process of cataloguing, lending and acquiring both digital and physical assets, enabling libraries to optimize their knowledge management processes and improve their library operations.

Jun 30, 2013 EBSCO Publishing and EBSCO Information Services consolidate into single company operating as EBSCO Information Services
EBSCO Information Services and EBSCO Publishing businesses will merge on July 1, 2013 and will operate as a single business under the name EBSCO Information Services. Tim Collins, previously President of EBSCO Publishing, will serve as President of the combined entity. Allen Powell, President of the subscription services division of EIS, will now report to Collins.

Mar 01, 2013 Axiell Group acquires ADLIB Information Systems
The acquisition of the Dutch company, Adlib Information Systems, makes Axiell the largest player in Europe in relation to museums and archives, and confirms the company's position as one of the five largest players in the global market. The deal has given Axiell 1,600 new clients in 30 countries, and has provided a broad international platform for future growth.

Jun 02, 2011 EBSCO Publishing acquires The H.W. Wilson Company
EBSCO Publishing and The H.W. Wilson Company have merged in what is being viewed by the companies as an ideal match. This combination of organizations will allow the strengths of each to benefit existing and forthcoming products and services. Libraries using products from either company will benefit as improvements are made to the respective resources. The Wilson controlled vocabularies will be integrated into EBSCO’s controlled vocabularies, resulting in improved subject indexing for EBSCO databases. The EBSCOhost platform will be enhanced to take advantage of this indexing in its search and relevancy ranking algorithms. All Wilson indexing, abstracts and full text will be fully searchable via EBSCO Discovery Service for subscribers of Wilson databases. The addition of Wilson’s robust abstract/index records and unique full text will strengthen EBSCO Discovery Service.

Mar 17, 2010 OCLC sells NetLibrary to EBSCO Publishing for $7,867,200
From the 2009/10 OCLC Annual Report: On March 17, 2010, OCLC sold the assets of the NetLibrary Division (including the NetLibrary platform, operations and infrastructure in Boulder, Colorado) and the rights to license a select number of vendor-owned databases previously sold on the OCLC FirstSearch service to EBSCO Publishing for $7,867,200 and assumption of related liabilities. The transition services agreement between OCLC and EBSCO Publishing ($230,000 annually for an initial term of three years) ensures that all NetLibrary eBooks have been placed in a dark archive at OCLC and OCLC will continue to make OCLC- MARC records available for download by the relevant library for NetLibrary eBooks as well as providing library holdings synchronization. OCLC recognized a gain on the sale of $21,666,500.

Mar 17, 2010 EBSCO Publishing acquires the NetLibrary Division from OCLC
OCLC and EBSCO Publishing signed an agreement whereby EBSCO will purchase the assets of the OCLC NetLibrary Division and the rights to license a select number of vendor-owned databases currently available through the OCLC FirstSearch service. The purchase includes the NetLibrary eBook and eAudiobook platform as well as operations and infrastructure in Boulder, Colorado.

Sep 03, 2009 Catherine Leonard appointed as General Manager for Softlink America
Manager of Softlink Pacific, Catherine Leonard, will relocate to the US to manage Softlink America from its Seattle office. Leonard has 25 years experience in the library and information management industry, including ten at Softlink and five years as Manager of Softlink Pacific in Auckland.

Sep 03, 2009 Nathan Godfrey has been appointed Chief Operating Officer for Softlink International
Chief Financial Officer Nathan Godfrey has been appointed Chief Operating Officer at Softlink’s Brisbane head office

May 05, 2009 Softlink International acquires Softlink Europe
Softlink International acquires Softlink Europe, based in Oxford, UK. Softlink gains direct ownership of Oxford-based office, staff and prestigious customers that include, Birmingham Law Society, Eton College and Cambridge University.

Aug 15, 2008 Kim Duffy joins Softlink International as Global Chief Executive Officer
Formerly CEO of ISS and TSW International, Duffy’s career to date has demonstrated an ability to successfully manage, develop and expand operations to meet and create demand in an International market.

Jul 29, 2008 Softlink CEO and co-founder, Bob Dunne retires

May 30, 2008 EBSCO Information Services acquires Minerva Wissenschaftliche Buchhandlun from Springer-Verlag
EBSCO Information Services has acquired Minerva Wissenschaftliche Buchhandlun, of Vienna, Austria, from Springer-Verlag. Founded in 1909, Minerva has a well established tradition for providing exceptional service to libraries in the areas of serials management and monograph orders, complementing very well the EBSCO portfolio of products and services. Minerva is the leading subscription agency in Austria and Hungary and has business operations throughout Central and Eastern Europe.

Jan 18, 2008 ProQuest acquires RefWorks
ProQuest, a Cambridge Information Group company, has acquired RefWorks LLC, a leading provider of web-based research management, writing and collaboration services for the academic and research communities. Cambridge Information Group has had an ownership position in RefWorks since May 2001. Complete ownership will enable ProQuest to integrate RefWorks into its COS business -- which serves the same market -- creating powerful, single-source networking and management tools for scholars around the world.

Feb 09, 2007 Cambridge Information Group acquires ProQuest Information and Learning for $220 million
Cambridge Information Group closed its previously announced transaction with ProQuest Company and acquired ProQuest Information and Learning. CIG will combine its Bethesda, Maryland-based CSA subsidiary with Ann Arbor, Michigan-based ProQuest Information and Learning to create a new, privately held independent company, ProQuest-CSA.

Dec 15, 2006 Cambridge Information Group announces intent to acquire Proquest Information and Learning with ABRY Partners, LLC as minority investor
ProQuest Company and its subsidiary, ProQuest Information and Learning Company sign a definitive agreement with Cambridge Information Group (CIG) providing for the acquisition of the ProQuest Information and Learning segment for approximately $222 million. ABRY Partners, LLC. contributed 20 percent minority equity investment of $63 million.

Jan 03, 2006 OCLC acquires Openly Informatics for $1,950,000
From the 2006 OCLC Annual Report: On January 1, 2006, OCLC acquired certain assets and related liabilities of Openly Informatics, Inc., a global knowledge base provider for $1,950,000.

Dec 12, 2005 CSA acquires Community of Science
CSA acquired Community of Science (COS)a leading Internet site for the global research an d development community. Over the last 15 years, COS has established itself as the leader in grant funding opportunities and researcher expertise information. Community of Science, originally a spin-off of The Johns Hopkins University, facilitates the business of worldwide R&D. It represents more than 1,300 universities, associations, and other research institutions comprising more than 480,000 scholars and researchers. CSA is a division of Cambridge Information Group.

Nov 03, 2005 OCLC PICA acquires Fretwell-Downing Informatics for $8,913,100
According to the 2006 OCLC Annual Report: FDI—On November 2, 2005, OCLC PICA B.V. purchased Fretwell-Downing Group, Ltd. and subsidiaries (“FDI”), a provider of digital library solutions, for 7,383,600 Euros ($8,913,100 at November 2, 2005).

Jan 31, 2005 Softlink Europe acquires Limes Software
On January 31st, Softlink Europe announced the merger with Limes Software. In future, Softlink will be handling the support and services for Limes users. Limes staff have joined Softlink, and along with new staff will provide the necessary skills. Over the next few weeks we will be carrying out a review of Limes products and services with a view to ensuring all our clients have access to the best possible systems.

Jan 13, 2005 Sirsi Corporation acquires Docutek
Sirsi Acquires Docutek Information Systems Inc. Docutek offers Docutek ERes, Docutek VRLplus, and Docutek atSchool products, which serve 550 customer sites

Dec 09, 2004 Softlink International launches Oliver
Oliver will complement Softlink's existing products: Alice and Liberty3 which are still available and will continue to be improved and supported.

Mar 25, 2004 Robert Corrao appointed as president of Softlink America
Softlink America announced the relocation of its North American headquarters to Los Angeles, California from Denver, Colorado. Additionally, Soflink America announces the appointment of Robert Corrao as president of the North America business unit. This formal announcement comes on the heals of record setting revenue growth for the 20-year old international software company.

Sep 24, 2003 EBSCO Publishing acquires Whitston Publishing Company
EBSCO Publishing announced the acquisition of Whitston Publishing Company, Inc., a well-respected publisher of reference works for academic and public libraries since 1969. Whitston's flagship database, the American Humanities Index has been available through the popular EBSCOhost online research service since January 2003.

Jan 24, 2003 EBSCO acquires operations of RoweCom Worldwide
RoweCom, Inc., doing business as RoweCom, Faxon or divine Information Services announced the signing of a non-binding letter of intent with EBSCO Industries, Inc., the global leader for the delivery of integrated information systems and services, for the proposed purchase of the RoweCom worldwide subscription agent business. The proposed transaction was also endorsed by the steering committee of the ad-hoc group of publishers and library customers of RoweCom. The committee, including the publisher members the American Institute of Physics, the Association of Learned & Professional Society Publishers, Elsevier, Oxford University Press and Wiley, will endeavor to expand the group of publishers supporting this transaction as they believe the contemplated agreement is a significant step forward for customers and publishers.

Mar 2002 Softlink introduces Liberty 3 into United States
Softlink America today announced the introduction of Softlink Liberty3 to the U.S. library market.

2002 Softlink Pacific acquires New Solutions Limited

2000 Bob Dunne named Chief Executive Officer of Softlink International
Founder and CEO John Dunne steps down due to illness. His brother and co-founder Bob Dunne steps in as CEO.

Jul 1999 ADLIB Information Systems acquires ROTA and Ocelot automation system from Reekx
Summer 1999, Adlib acquired the Ocelot automation system from Reekx. Ocelot for Windows

Apr 15, 1999 Institute for Scientific Information acquires Niles Software and EndNote
The Institute for Scientific Information (ISI) today announced the acquisition of Niles Software, Inc. and the formation of a new company, ISI ResearchSoft. Berkeley,California-based Niles Software, creators of the EndNote bibliographic management program, will combine forces with another ISI subsidiary, Research Information Systems

1999 EBSCO acquires NoveList from CARL
NoveList acquired by EBSCO. The company employed 5 personnel at the time.

Jul 1997 OCLC sells Information Dimensions to Gores Technology Group.
IDI became part of OpenText in June 1998.

1997 Softlink launches Alice for Windows

1996 Softlink International launches Alice

Feb 16, 1995 Jane Burke named president and CEO of Endeavor Information Systems
Jane Burke joins Endeavor Informaiton Systems as President and Cheif Executive Officer. She was formerly president of NOTIS Systems, Inc.

1995 EBSCO Information Services formed
EBSCO Information Services (EIS) formed to provide libraries with one source for quality information-related services and products.

Nov 14, 1994 Endeavor Information Systems founded
Endeavor Information Systems, Inc., came into existence in November 1994, when it acquired the Voyager Library Series from MARCorp. Endeavor provided support for the existing version of Voyager, but the company immediately began the creation of a new client/server system of its own design.

Jun 1993 OCLC Acquires Information Dimensions, Inc., from Battelle Memorial Institute

May 27, 1993 Carlyle Systems becomes MARCorp: Multimedia Access & Retrieval Corporation
Carlyle Systems Inc. changes its name to MARCorp, Multimedia Access & Retrieval Corporation. Cowsy J. Wadia is President and CEO. The company''s main product is the Voyager Library Series.

1993 Softlink launches Oliver

1992 Softlink Europe established

1988 Softlink introduces OASIS

1986 Bert Degenhart Drenth joins Databasix Computer Systems and launches a subsidiary office in the Benelux

1986 EBSCO acquires Popular Magazine Review and Horizon Information Systems to form EBSCO Publishing
EBSCO Publishing got its start as a family business in Ipswich, MA that created summaries of magazine articles from the local library and published in a newsletter. The company was founded in 1984 as Popular Magazine Review by Gerald Seaman and Tim Collins, which had expanded considerably by the time it was acquired by EBSCO Industries in 1987 and renamed the product to Magazine Article Summaries. That year EBSCO Industries had also acquired Horizon Information Systems, a company founded in 1985 by Dan Tonkery to create search and retrieval software for databases distributed on CD-ROM, with Oliver Pesch leading the development process. These two companies were combined to form EBSCO Publishing.

1985 ALARM -- Softlink's first LMS introduced
ALARM -- Softlink's first LMS introduced in All Hallow's School Brisbane

1985 Bob Dunne joins Softlink
Bob Dunne joins John Dunne at Softlink

1984 Popular Magazine Review founded by Gerald Seaman and Tim Collins
In 1984, Gerald Seaman and Tim Collins co-founded Popular Magazine Review. The firm's product was a print magazine index with article summaries

1983 Softlink International founded by John Dunne
Upon founding Softlink in 1983, John Dunne developed the company’s first library management system (LMS) ALARM and subsequently grew Softlink’s global presence and customer base across 108 nations before leaving Softlink at the end of 2000.

1980 Comstow Information Services Incorporated founded by Lynda Moulton

1958 EBSCO Industries, Inc. established
Operations were combined under EBSCO Industries, Inc., profit centers were established, and corporate headquarters moved to the center of Birmingham.

1944 Military Services Company founded by Elton B. Stephens and Alys Robinson Stephens
Elton B. Stephens and his wife, Alys Robinson Stephens, formed a partnership to sell magazines, personalized binders and racks to the U.S. Armed Forces under the name of Military Service Company.

Annual Accomplishments Statements

[Data source: text supplied for the annual Library Systems Report]

2020 Infor Accomplishments Narrative

Initiatives and general

  • activity was lower due to Corona
  • But the virus sparked off some activities, e.g.
  • We helped customers setting up click and collect
  • We developed an interface with Calendly & Google calendar to support reservation time slots allowing customers to come and pick up books at designated periods in time.]
  • round-up of LibDo (internal) and LibDo Extended (external) agile development initiative to explore new developments, specially pointed at ergonomics open ends to be finished & included in V-smart version 6

Marketing

  • product sheet review
  • blog revamp
  • Twitter revamp
  • internal newsletter revamp
  • continued ad-hoc ad production

Services / support

  • pro-active support now operational for Netherlands, Belgium and some French customers
  • this warns support staff of potential issues at customer sites before / without customer notification / registration in the Infor Support Portal or via phone call.

Products

  • moving towards a single look & feel for all products: first results implemented for V-insight Preferences
  • first "cross-product" integration ("e-link") finished
  • SSO now available for V-smart and other
  • service pack for V-smart version 5
  • service pack for Iguana version 4
  • started work on ORM (“One Resource Management”)
  • new version of Iguana Library (app for Android & iOS) developed, tested & submitted to app stores
  • API for Parnassys tested
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