This dashboard brings together data, trends, news, and other resources from Library Technology Guides describing the organization,
its executive leadership, personnel employed, business history, as well as related features and news articles.
Ex Libris is a wholly owned subsidiary of ProQuest, which is owned by Cambridge Information Group and Goldman Sachs.
Mergers and Acquisitions
[Data source: statistics supplied for the annual Library Systems Report]
Documents or articles featuring Ex Libris
Breeding, Marshall. Ex Libris Acquires RapidILL.
August 2019. Smart Libraries Newsletter.
In a move that expands its exiting involvement in resource sharing for academic libraries, Ex Libris has acquired RapidILL from Colorado State University. This acquisition expands the company's existing strategy to develop resource sharing products based on its Alma library services platform. RapidILL will continue as a service available to all libraries regardless of the automation systems used. Ex Libris and Colorado State University position this acquisition as an opportunity for RapidILL to see faster software development and to expand its presence globally.
Breeding, Marshall. ProQuest and Ex Libris Reorganize Latin American Operations.
February 2019. Smart Libraries Newsletter.
ProQuest and Ex Libris have reorganized and consolidated their operations in Latin America. This move is consistent with a longstanding strategy where Ex Libris has steadily shifted away from working through distributors for sales and support in specific regions to direct operations through wholly owned offices or subsidiaries. It also reflects a growing integration between ProQuest and its Ex Libris subsidiary.
Breeding, Marshall. New Leadership for ProQuest and Ex Libris.
July 2017. Smart Libraries Newsletter.
The board of directors of ProQuest has announced that Matti Shem Tov, President of Ex Libris, will assume leadership of the entire ProQuest organization, succeeding current CEO Kurt Sanford. This change comes a year and 4 months after the acquisition of Ex Libris, a move that significantly expanded the position of ProQuest as a content, services, and technology company for libraries. This move represents an interesting change in ProQuest where the top leadership comes from the technology sphere rather than the publishing industry.
Breeding, Marshall. ProQuest to Acquire Ex Libris.
November 2015. Smart Libraries Newsletter.
In a move that alters the business dynamics of the library technology sector, ProQuest has announced that it will acquire Ex Libris in a deal expected to close later in 2015. Ex Libris, under the ownership of Golden Gate Capital since November 2012, will become a wholly owned business of ProQuest. This merger significantly extends ProQuest's offerings of technology-based workflow and resource management tools and places a broader portfolio of products under the responsibility of Ex Libris. While this merger represents a major step in the evolution of the industry, it is not anticipated to compromise the availability of current product offerings. Longer-term product strategies will be developed over time in collaboration with the company's customer base.
Breeding, Marshall. Shared Infrastructure Projects Gain Momentum.
September 2015. Smart Libraries Newsletter.
Recent months have seen a number of announcements of large consortia or library systems that have chosen to implement library services platforms in a shared configuration. Ex Libris Alma has emerged as the leading product in this sector, with Innovative's Sierra, OCLC WorldShare Management Services and ProQuest Intota also represented.
Breeding, Marshall. Ex Libris Acquires oMbeil, Introduces Leganto.
June 2015. Smart Libraries Newsletter.
Ex Libris has made an incremental step in expansion beyond the library technology arena, acquiring oMbeil, a company based in the United Kingdom known for campusM, a mobile and portal platform that enables institutions to provide a variety of services to students via a hosted, software-as-a-service platform optimized for mobile devices. This acquisition does not involve further consolidation in the library technology industry, but reflects the increase dominance of mobile access and the interest of Ex Libris in serving the broader campus environment.
Breeding, Marshall. Crossing the Threshold: Boston College Places Alma into Production.
August 2012. Smart Libraries Newsletter.
On July 2, 2012, the Thomas P. O'Neill, Jr. Library of Boston College became the first to place Alma, the library services platform created by Ex Libris, into production use. The library migrated from an Aleph system in place since 2000. Boston College had been working with Ex Libris since mid-2009 as a development partner, testing each incremental release of the software, and providing constructive feedback. The library is a member of the Association of Research Libraries, with a staff numbering around 120, and a collection of 3.5 million volumes.
Breeding, Marshall. Ex Libris: Alma, Aleph, and Primo.
March 2012. Smart Libraries Newsletter.
Ex Libris has made progress across multiple products. There have been developments with Alma, its new unified resource management platform, Aleph, one of its integrated library systems, and with its Primo discovery product.
. Ex Libris announces the cloud-based Alma Library Management Service.
January 6, 2011. .
Ex Libris announced that the company’s next-generation library management solution has been named Ex Libris Alma. Harnessing the Unified Resource Management (URM) framework, Alma supports the entire range of library operations—selection, acquisition, metadata management, digitization, and fulfillment—for all library materials, regardless of their format or location. The Ex Libris Alma solution accelerates libraries' move toward next-generation services by consolidating, optimizing, and extending library workflows. Alma consolidates the disparate systems used by today’s libraries to manage print, electronic, and digital resources. Alma’s cloud infrastructure helps libraries improve their operational efficiency through data sharing and collaboration. As a result, libraries can focus their resources on extending services within and outside the institution and on supporting the institution’s teaching and research missions. The general release of the Alma solution is scheduled for early 2012.
Breeding, Marshall. Ex Libris Marks Progress in Developing URM.
January 2011. Smart Libraries Newsletter.
Ex Libris continues to make progress on the development of its next-generation library management platform called Unified Resource Management, or URM. This product, which was developed as the company's long-term strategic library automation platform, continues in the research and development stage, with expected release at the beginning of 2012. Although the product is still some time away from general availability, it has progressed from the proof-of-concept prototypes to a functional model. Though preliminary, some versions have been made available to development partner libraries for testing and assessment
Breeding, Marshall. Ex Libris Launches New Product for Digital Preservation.
December 2008. Smart Libraries Newsletter.
As libraries become more involved in managing digital content, long-term digital preservation has become a crucial issue. While it is challenging enough to develop digital collections that fit within systems providing convenient access to library users, it’s even more difficult to implement processes that guarantee long-term preservation of these materials. Libraries play an important role in ensuring that future generations have access to the artifacts of our cultural heritage. Books, manuscripts, and other physical media have been preserved within libraries for centuries, but in recent years, a tremendous volume of information has been transferred into digital formats. Much of the new work produced today is created digitally. The ever-increasing volume of digital content managed by libraries is creating a need for trusted digital repositories that provide confidence for long term preservation. In a major advancement in the digital preservation arena, the National Library of New Zealand, Ex Libris, and Sun Microsystems have developed a commercial product that addresses much needed requirements for long-term preservation of digital collections.
Breeding, Marshall. Ex Libris Sets Strategic Course on Open Systems.
August 2008. Smart Libraries Newsletter.
Ex Libris specializes in automation products, primarily aimed at academic and research libraries, and has a large base of customer libraries throughout the world. In June 2008, Ex Libris announced that it had launched what it calls an "open-platform program" formalizing and expanding its commitment to deliver its products and services in a more transparent approach.
October 27, 2020.
Five top UK Universities join Ex Libris RapidILL Community to accelerate delivery of materials in remote learning environments.
Ex Libris, a ProQuest company, announced that five prominent UK universities—Imperial College London, UCL, the University of Liverpool, the University of Manchester, and the University of St Andrews—have decided to join the growing RapidILL community in the United Kingdom, giving their library users quick and easy access to materials via the cloud-based Ex Libris RapidILL interlibrary loan system. After integrating the system into their library workflows, the universities will benefit from the delivery of requested resources within 24 hours, thus providing patrons with maximum resource accessibility.
September 24, 2020.
Ex Libris first in industry to attain ISO 27701:2019 Certification for Privacy Information Management Systems.
Ex Libris, a ProQuest company, announced that the company has achieved certification for ISO 27701:2019, an international standard published by the International Organization for Standardization (ISO), the only organization in the library software industry to do so. ISO 27701:2019 provides a code of practice for maintaining the privacy of data in a privacy information management system (PIMS). This standard establishes privacy requirements, helps organizations manage risks related to personally identifiable information (PII), and outlines a comprehensive set of operational controls that can be mapped to various regulations.
September 22, 2020.
The University of Barcelona embraces mobile technology to engage with students remotely.
Ex Libris announced that the University of Barcelona has selected the Ex Libris campusM mobile app and web portal for the university community to use. With campusM in operation, the University aims to embrace mobile communication and connect with users via their mobile devices. The objective is to bring together –in a single application– various important functions including the ability to send notifications to different user groups, generate group loyalty through the use of the app and create another form of communication between the University and the students. The app integrates key institutional systems.
September 15, 2020.
Universidade Estadual Paulista becomes the first institution in Brazil to select Ex Libris Alma.
Ex Libris, a ProQuest company, announced that Universidade Estadual Paulista (Unesp) (São Paulo State University) has selected the Ex Libris Alma library services platform to unify the management of its physical and electronic library collections and provide seamless access to the digital collection, an aggregate of more than three million items. For the 34 member libraries, the Alma platform will replace the Ex Libris Aleph system, which has served the institution for more than two decades. Unesp is the first Brazilian university to implement Alma cloud services.
September 8, 2020.
Catalan Consortium chooses Ex Libris Alma and Primo to accelerate the digital transformation of higher education in catalonia.
Ex Libris, a ProQuest company,announced that the Consorci de Serveis Universitaris de Catalunya (CSUC) (Consortium of University Services in Catalonia) has selected the Ex Libris Alma library services platform and Ex Libris Primo discovery and delivery solution to promote excellence in teaching, learning, and research and to facilitate the implementation of blended and virtual learning. CSUC serves 10 universities as well as the National Library of Catalonia (BC) and is integrated with the University Union Catalogue of Catalonia (CCUC).
Dec 04, 2019 ProQuest Acquires Innovative Interfaces In a move that further consolidates the library technology industry, Ex Libris has entered into a definitive agreement to acquire Innovative Interfaces, Inc. from its private equity investors. Since December 2015, Ex Libris has been owned by ProQuest. In addition to its role as a major content provider to libraries, ProQuest is now responsible for a growing portfolio of library technology products, including major systems for resource management, content discovery, materials acquisition, reading list integration, and research services. While ProQuest faces major competition for each of its product categories, this move substantially strengthens its position in the sector and broadens its scope to include public libraries.
May 17, 2019 Atairos makes investment in ProQuest ProQuest and Atairos, an independent private company focused on supporting growth-oriented businesses, announced that Atairos will acquire an ownership position in ProQuest. ProQuest will use the proceeds from the transaction to repurchase most of the shares owned by entities affiliated with the Merchant Banking Division of Goldman Sachs, which will retain a minority interest in the Company. Cambridge Information Group will maintain its majority ownership of ProQuest. CIG has been the majority owner of ProQuest since 2007, overseeing a period of growth through new product innovation and strategic acquisitions that have helped ProQuest customers respond to changing environments.
Dec 15, 2015 Ex Libris acquired by ProQuest ProQuest, an information solutions provider central to global research, has completed its acquisition of Ex Libris Group, a leading global provider of cloud‑based solutions for higher education.
Apr 30, 2015 Ex Libris acquires oMbiel, a leading provider of mobile campus solutions Ex Libris has expanded its product portfolio by acquiring oMbiel, a leading UK-based SaaS platform provider of mobile and portal solutions for higher education. campusM, oMbiel’s flagship product, enables educational institutions to deliver services and information to prospective, enrolled, and graduating students, as well as other campus audiences, through a high-quality user experience. Mobile access to information and services as provided by campusM is now a basic expectation of users, particularly the new generation of mobile-first students.
Oct 16, 2012 Golden Gate Capital acquires Ex Libris from Leeds Equity Partners Golden Gate Capital, a prominent San Francisco-based private equity firm with $12 billion in capital under management, has entered into an agreement to acquire Ex Libris from its current owner, Leeds Equity Partners.
Feb 08, 2010 Ex Libris acquires Fujitsu Services A/S library division Ex Libris acquires the Fujitsu Services A/S library division--the exclusive distributor of Ex Libris products in Denmark and Sweden--and the assumption of all interaction with the Company’s approximately 200 customer institutions in these countries. The newly opened Ex Libris Scandinavia office is part of the continually expanding Ex Libris worldwide organization.
Aug 05, 2008 Leeds Equity Partners acquires Ex Libris Group Ex Libris Group announced that Leeds Equity Partners, the largest fund focused exclusively on investing in knowledge industry companies, has completed the acquisition of the Ex Libris Group. Silver Point Capital L.P. provided acquisition financing for Ex Libris. Value of transaction estimated at $170 million.
Nov 21, 2006 Francisco Partners acquires Endeavor Information Systems from Elsevier
Jun 26, 2006 Francisco Partners acquires Ex Libris for $62 million Francisco Partners, a private equity firm based in Menlo Park, CA with about $5 billion under management, purchased 100% of Ex Libris Group. Previous owners included venture capital firms Walden Israel and Tamar Technologies; the Hebrew University of Jerusalem, and current and former company executives.
Aug 2005 Azriel Morag retires from Ex Libris Azriel Morag retires from Ex Libris, selling his interest in the company.
May 11, 2003 Matti Shem Tov appointed President and Chief Executive Officer of Ex Libris Ex Libris Ltd. announced that Matti Shem Tov will be heading the expanding global operations of the company as its new president and CEO, effective immediately.
Jan 28, 2002 Ehud Arad steps down as President of Ex Libris Ex Libris Ltd. announced that Ehud Arad, President is stepping down. Mr. Arad was a founder of the company and the year just completed, year 2001, was a year in which Ex Libris, on a worldwide basis, made substantial achievements, and serves as a an excellent conclusion to Mr. Arad's leadership of Ex Libris.
1999 Walden Israel and Tamar Ventures invest in Ex Libris Group Two Israel-based VC firms, Walden Israel and Tamar Ventures, invested a total of $4 million in the company. This investment provided the two firms seats on the Ex Libris board of directors.
Jul 1997 Ex Libris acquires Dabis, a German company offering the BIS library automation system Ex Libris acquired the German company Dabis, which had a three hundred-library customer base using its BIS system.
1996 Company reorganized as Ex Libris group The company reorganizes as Ex Libris Group, which stood as the parent company for a growing number of subsidiaries and distributors around the globe.
1995 Yissum Aleph and Ex Libris, Ltd. merge into a single company Yissum Aleph, owned by Hebrew University of Jerusalem and Ex Libris, Ltd., owned by Morag, merge, taking the Ex Libris identity.
Nov 14, 1994 Endeavor Information Systems founded Endeavor Information Systems, Inc., came into existence in November 1994, when it acquired the Voyager Library Series from MARCorp. Endeavor provided support for the existing version of Voyager, but the company immediately began the creation of a new client/server system of its own design.
1986 Ex Libris, Ltd. founded Ex Libris, Ltd., was formed in 1986 to market and support the software outside of Israel, allowing Aleph Yissum to focus on the software development and to support its use by Israel-based libraries.
1983 Aleph Yissum founded to commercialize ALEPH Yissum, the technology transfer department of Hebrew University of Jerusalem, hires Azriel Morag to commercialize the ALEPH software, launching a new company called Aleph Yissum.
1980 ALEPH software created at the Hebrew University of Jerusalem Ex Libris began in 1980 as an effort to create software to automate the libraries of HUJ. Its software, Automated Library Expandable Program or ALEPH-100
[Data source: text supplied for the annual Library Systems Report]
2019 Ex Libris Accomplishments Narrative
Ex Libris 2019 Update
2019 has been an important year for Ex Libris. The Ex Libris portfolio has deepened and expanded with significant investments in resource management and academic research solutions. The Ex Libris higher-ed cloud platform is the basis for an expanding suite of solutions that allow academic institutions to reach their strategic goals.
The Alma community continues to grow, with well over 1700 institutions.
We have continued to improve Alma throughout the year with a focus on simplicity, usability, new integrations and working closely with the Alma community to further improve the user experience. This focus will continue in 2020, allowing the Alma community to get the most out of Alma.
Digital Resource Management
In 2019 we saw an leap in the community using Alma as a unified platform, with millions of digital files in more than 100 formats being managed in Alma.
We have continued our focus on expanding Alma functionality for digital resources. A few examples:
Streaming video and audio in Alma viewer
Block file download
Upload files to digital representations from S3
Full-text extraction for additional formats
Forms now support normalization processes
In 2019 we officially released DARA (Data Analysis Recommendation Assistant). DARA automatically suggests the “next best action” for users and institutions, and even guides them through the process. We are proud to say that it has been widely accepted by the Alma community, with over 8000 recommendations acted upon by over 700 institutions.
Integrations and connectivity
In 2019 we added many new integrations with other solutions in the academic ecosystem in order to create a more holistic experience for users and allowing the library to strengthen its impact in the institution.
A few examples:
OASIS availability, pricing, and ordering
Integration with RapidILL
Integrations with additional resource-sharing vendors
New APIs and many enhancements to existing APIs
Privacy and Security
As the world continues to focus on users’ privacy and security, Alma was also enhanced to ensure that users’ information and data is safe, for example, through a new identity service.
Hundreds of new features and enhancement were released in 2019 in the areas of acquisitions, fulfillment and resource sharing, analytics, the Community Zone, administration and infrastructure. Some notable features include:
New cost per use and electronic usage analytics subject area
Automated fulfillment networks for consortia
New online printing and print template management
Network shared user management
Support for COUNTER 5 – auto reports & manual uploads
We officially announced our focus on resource sharing with the acquisition of RapidILL in July 2019 and the development of our new resource sharing solution – Rapido. These are discussed further below.
In the course of 2019, we brought the RapidILL team and product into the Ex Libris family. This included opening a new office for the team in Fort Collins, Colorado, relocating the RapidILL servers to the Ex Libris cloud, and moving documentation into our central knowledge base, the Customer Knowledge Center, all while maintaining the team and the very high level of service the team provides to customers.
RapidILL focus areas in 2019 included:
Moving servers to the Ex Libris cloud
RapidILL integration with Alma
Increasing automation in the holdings load process
Continuing the tight integration with ILLiad
Expanding RapidILL’s international reach
In 2019 we announced that we began the development of Rapido™ , a new solution for resource sharing. Rapido is developed together with a group of development partners on the Ex Libris higher ed cloud platform and will be live by the end of 2020.
The aim of the Rapido solution is to make resource sharing an outstanding experience for patrons and staff. For staff, the solution automates and simplifies the borrowing and lending processes, thereby helping staff manage a high volume of requests efficiently. For patrons, Rapido provides a central location where they can find the materials they need in a frictionless process that provides the item they require as quickly as possible.
Rapido product focus areas include:
New discovery services to provide an intuitive and consistent experience for patrons
A central holding index which includes what library holds which items and the conditions for lending them
Highly automated, unmediated, interlibrary borrowing and lending
New staff interface for monitoring and working on resource sharing requests
Support for the full spectrum of delivery options in a simple and intuitive manner covering physical, electronic, and digital resources
Open solution with a wealth of APIs to integrate with third party systems, including other resource sharing technologies
Rosetta is an end-to-end digital asset management and preservation solution for libraries, archives, museums and other institutions. Rosetta enables the safe and secure collection, management, and delivery of all types of digital information, ensuring its preservation for generations to come.
Major upgrade of Solr to SolrCloud, providing high scalability, fault tolerance, and distributed indexing
Support for user preferences, including personalized favorites lists and UI customization.
Fast-track preservation planning, introducing a simplified wizard for migrating sets of files to a new format
The Esploro research information management solution continued to grow in 2019, with more than 20 institutions that are now part of the Esploro community.
Esploro went live in four institutions during 2019, providing them with:
A robust research repository, unifying all research output and data in one place, with flexible data models to support all asset types and all disciplines
Smart harvesting of research information from the Ex Libris Central Discovery Index (CDI) as well as from disciplinary indexes, using advanced algorithms for author matching and disambiguation (initial capabilities delivered in 2019, full functionality to be delivered in 2020)
Research showcasing via discovery and institutional portals
Automatic creation and updating of researcher profiles on the institution’s research portal
Powerful repository analytics to measure research impact
In 2019 we were delighted to welcome 39 institutions to the Leganto community, which, by the end of the year, included 166 institutions across 24 countries. No less exciting, we saw Leganto usage rise exponentially, with over 134K unique and active courses served by Leganto in 2019, and over 650K unique students using Leganto to access their course resources.
126 product enhancements added
Continued improvements of the user experience for all users—instructors, students, and libraries—such as various UI changes; enhanced support of audiovisual recommendations and display; configuration of the citation display; the highlighting of open access materials; further support of harvesting citations from the web, including OER materials and web-based PDFs; and embedded content in Leganto.
Increased efficiencies for the library, including citation-related tasks on the librarian’s task list, configuration of automated questions to the list creator to ensure optimal library handling, further streamlining of digitization requests, and enhanced rollover capabilities.
Enhanced analytics for both the instructors and the library, including improved support of Google Analytics.
Tighter integration with institutional systems; for example, enhanced support of multi-campus environments, mapping of students to courses in Alma, and supporting Moodle Blocks.
Further integration options with copyright clearance agencies; for example, enhanced support of the UK CLA Digital Contend Store and non-funded copyright clearance payments through the CCC.
Throughout 2019 we focused our energy in releasing Primo enhancements to help libraries design a superior discovery experience. We further committed to Primo VE development, and now have over 550 customers using Primo VE.
2019 also saw the launch of the Central Discovery Index (CDI).
UX improvements, such as browse journals by category
Contextual relations for material, such as distinguishing between book chapters and book reviews
Increased exposure to course and collection materials
Voice search assistant
Support for all citation formats based on Citation Style Language (CSL)
Ongoing search and relevance ranking enhancements
Over the course of the past year we have improved the user experience through new integrations and features while also focusing on the development of the new Central Discovery Index (CDI). In addition, we delivered enhanced analytics, onboarded many new Summon standalone customers, and witnessed more Summon with Alma upgrades.
Continued enrichment of the Summon Index, along with developing CDI
Improved search and exploration with citation trail, related items, and linked data
Inclusion of Public Notes, improved facets, visual indicators, and Unpaywall links
Enhanced Topic Explorer with increased accuracy, configuration options, and added Oxford University Press
Improvements to usage reporting for IEDL and Open Access facets
Integration with the Leganto course reading list solution
Further integration with Alma and improvements to 360 Client Center and Intota
Central Discovery Index (CDI)
As part of our discovery strategy to meet user and customer expectations in the coming years, we’ve launched the Ex Libris Central Discovery Index (CDI). CDI is a central and unified index, with an upgraded infrastructure, that supports both Summon and Primo.
CDI is a more robust, comprehensive content index that delivers enhanced discovery, streamlines library management, and provides operational efficiencies. Both Primo and Summon customers benefit from faster update cycles, better capacity for ingest, enhanced ranking algorithms and a separate database to store material relations. CDI further provides opportunities for developing innovative discovery features, leveraging data intelligence to create additional smart services.
Key benefits of CDI:
Increased scalability and an improved infrastructure
Expanded content coverage
Continuous content enrichment and focus on data quality
Continued content neutrality
Granular resource types
Enhanced operational efficiencies for customers, content partners and Ex Libris
Single activation to publish content to users
Faster content update cycles (including new content)
Daily rights update for all customers (electronic holdings)
For content partners and Ex Libris:
Data delivery and ingestion into one index
Streamlined problem resolution
Single-system monitoring (Ex Libris)
Pivot and Research Professional
Pivot and Research Professional combined serve over 650 of the world’s largest research and most active research institutions with powerful discovery of funding opportunities. The services connect researchers to financial support by leveraging the most comprehensive and editorially curated, global database of sponsored funding opportunities, coupled with scholarly profiles to help match researchers with financial partners and collaborators via one powerful tool.
The services provide efficient workflows for research development offices as well as powerful insights into funders and current opportunities by making more than 3 million previously awarded grants searchable.
Pivot is primarily used by institutions in North America and Latin America and is used by more than 66% of institutions with ARL libraries. Research Professional is the marketing leading solution in the United Kingdom, Europe, and Australia. Pivot and Research Professional contain over 74 billion dollars of active funding opportunities from more than 13,000 funders as well as more than 3 million previously awarded grants and a rich database of conferences seeking research papers for publication.
2019 funding solution highlights:
Continued to expand our global coverage of funding and grants – our editorial teams added thousands of new opportunities and hundreds of new funders.
Added numerous new features to help research offices manage deadlines, communicate with researchers and streamline other important workflows related to promoting funding opportunities (including a calendar sync option, public groups, powerful profile editorial tools, and ability to embed search result in local webpages)
Launched a new public website, researchprofessionalnews.com, to showcase our global funding and funding policy news service; launched new digital editions of our flagship publications Research Fortnight and Research Europe
Added the ability to search across Conferences and Papers (formerly Papers Invited) which is a rich database of curated conferences seeking research papers for publication and presentation
The RefWorks® reference management service is perfect for institutions that want students and researchers to produce better, more accurate papers. RefWorks simplifies the process of research, collaboration, data organization, and writing by providing an easy-to-use tool for citation, bibliography, and reference management. RefWorks provides round-the-clock support and empowers library administrators to define institutional reference list styles and analyze usage across the institution. RefWorks is used by over 1,600 institutions in 60 countries.
Implemented numerous features focused on enhancing and streamlining the user workflow, facilitating research and writing collaboration and strengthening performance.
Introduced chat support for admins and end users for fast issue resolution.
Launched new marketing tools to help admins support and promote RefWorks at their institution, including YouTube tutorials, an onboarding tool kit and a feature comparison of RefWorks and its competitors.
Strengthened the connection with the RefWorks admin and user community via webinars, newsletters, surveys and more.
campusM provides quick, easy and powerful apps for Higher Education, empowering users to manage their academic, administrative and social activities on campus. campusM is in use in over 100 institutions worldwide, with over 2.6 million active users in 2019 (up 140% from 2018).
Roll out of campusM Classroom Attendance, with over 1 million check-ins over two months
Development of an enhanced portal interface, giving users the best possible experience on whatever device they are using
Launch of Notification Center which allows for even greater flexibility when sending push notifications, including scheduling messages and gathering analysis of app usage