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EBSCO Information Services

This dashboard brings together data, trends, news, and other resources from Library Technology Guides describing the organization, its executive leadership, personnel employed, business history, as well as related features and news articles.

Connect to the EBSCO Information Services website

10 Estes Street
Ipswich, Massachusetts 01938
United States
Web site:

Resource Management Products (ILS or LSP)

Executive Leadership

photo of Tim Collins
Tim Collins
President and Chief Executive Officer
photo of Sam Brooks
Sam Brooks
Executive Vice President – Marketing, Sales, Publisher Relations and Strategic Partnerships
photo of Doug Jenkins
Doug Jenkins
Chief Information Officer and Senior Vice President
photo of Jay Mark
Jay Mark
Executive Vice President, Strategy, Finance, Planning and Operations
photo of Allen Powell
Allen Powell
President, EBSCO Subscription Services Division
photo of Gar Sydnor
Gar Sydnor
Executive Vice President, FOLIO and Research SaaS
photo of Patty Carroll
Patty Carroll
Executive Vice President of Human Resources
photo of Betsy Jones
Betsy Jones
Executive Vice President, EBSCO Clinical Decisions
photo of Sara Earley
Sara Earley
Senior Vice President, Research Databases
photo of Michael Laddin
Michael Laddin
Senior Vice President, Product Management, Proprietary Products
photo of Tamir Borensztajn
Tamir Borensztajn
Vice President of SaaS Strategy
photo of Neil Block
Neil Block
Vice President of Open Source Innovation
photo of Kathleen McEvoy
Kathleen McEvoy
Vice President of Communications
photo of Kristin Delwo
Kristin Delwo
General Manager, Stacks Library Services
photo of Oliver Pesch
Oliver Pesch
Chief Product Strategist
photo of Scott Bernier
Scott Bernier
Senior Vice President of Marketing
photo of Mark Herrick
Mark Herrick
Senior Strategic Advisor
photo of Sid McNeal
Sid McNeal
Senior Vice President

Company Ownership

EBSCO is privately owned by the J.T. Stevenson family.

Mergers and Acquisitions

Mergers and Acquisitions for EBSCO Information Services

Documents or articles featuring EBSCO Information Services

. EBSCO Information Services acquires leading library and research web platform, Stacks Inc.. February 7, 2019. . EBSCO Information Services announced the acquisition of Stacks Inc., a leading library and research web platform. EBSCO partnered with the company in 2016 to release Stacks, a hosted content management system for libraries. This acquisition reinforces EBSCO’s commitment to providing library patrons with the best possible search experience and deep integration of resources.

. EBSCO Publishing and EBSCO Information Services merge. May 22, 2013. . EBSCO Industries, Inc. announces the EBSCO Information Services and EBSCO Publishing businesses will merge on July 1, 2013 and will operate as a single business under the name EBSCO Information Services. Tim Collins, a 26-year EBSCO veteran and previously President of EBSCO Publishing, will serve as President of the combined entity.

Breeding, Marshall. EBSCO Discovery Service Extends Options through New Partnerships. August 2012. Smart Libraries Newsletter. In recent weeks, EBSCO has announced a number of partnerships that potentially extend the reach of EBSCO Discovery Service. This product has become well established as one of the major indexbased library resource discovery services, along with Summon from Serials Solutions, Primo and Primo Central from Ex Libris, and OCLC's WorldCat Local. These products compete vigorously to offer the broadest coverage of the resources in library collections, the strongest features for search and retrieval, and for the most flexibility and interoperability with other applications within a library's technical infrastructure.

Breeding, Marshall. EBSCO Releases EBSCO Discovery Service API. July 2012. Smart Libraries Newsletter. EBSCO Publishing has improved the extensibility and interoperability of its EBSCO Discovery Service (EDS) through the release of a new Application Programming Interface, or API, compatible with current technology practices and with popular discovery interfaces such as VuFind. This move brings EDS, which already competed well on the power of its search technology and the breadth of its index, into an even stronger position relative to other discovery services, such as Summon and Primo Central, which have previously released APIs.

. New EBSCO Discovery Service API makes it easier for libraries to create a custom discovery solution. June 5, 2012. . EBSCO Publishing continues its commitment to performance and stability with the release of EBSCO Discovery Service API, representing the new standard for comprehensive content and an array of intricate software features and functionality. EBSCO Discovery Service API enables libraries to use their own portals or website applications for a discovery user interface while making the most of their discovery solution by connecting researchers to the superior content and enhanced search features available from EBSCO Discovery Service.

Breeding, Marshall. EBSCO Consolidates its Platforms. March 2012. Smart Libraries Newsletter. EBSCO has announced that it will begin merging all of these services into the EBSCO Discovery Services. The consolidation of these tools will not only provide opportunities for more seamless behind-the-scenes integration of the linking and discovery environments, but it will also allow libraries to manage both product families through a single administrative tool.

. EBSCO Discovery Service integrating EBSCO A-to-Z and LinkSource. January 20, 2012. . EBSCO Discovery Service is set to benefit from the formal merging of EBSCO A-to-Z and LinkSource into EBSCO’s overall discovery solution. The two resources, which are relied upon by thousands of universities and other institutions around the globe, will become an integrated part of EBSCO Discovery Service. The EDS technology and service teams will work to provide additional value for EDS customers via a seamless integration of the services with EBSCO Discovery Service.

. EBSCO Publishing and The H.W. Wilson Company make joint announcement of merger agreement. June 2, 2011. . EBSCO Publishing and The H.W. Wilson Company have merged in what is being viewed by the companies as an ideal match. This combination of organizations will allow the strengths of each to benefit existing and forthcoming products and services. Libraries using products from either company will benefit as improvements are made to the respective resources. The Wilson controlled vocabularies will be integrated into EBSCO’s controlled vocabularies, resulting in improved subject indexing for EBSCO databases. The EBSCOhost platform will be enhanced to take advantage of this indexing in its search and relevancy ranking algorithms. All Wilson indexing, abstracts and full text will be fully searchable via EBSCO Discovery Service for subscribers of Wilson databases. The addition of Wilson’s robust abstract/index records and unique full text will strengthen EBSCO Discovery Service.

. New service from EBSCO Publishing allows libraries to use EBSCOhost as the front end of their online catalog. January 7, 2011. . EBSCO Publishing is leveraging its expertise in loading and enriching data along with the popularity of the EBSCOhost interface to enable public libraries to use EBSCOhost as the front end of their online catalogs. Loading catalog records on EBSCOhost® allows public libraries to provide public library patrons with a better user experience using the features and functionality of EBSCOhost.

. EBSCO Releases ERM Essentials for E-Resource Management. January 15, 2010. . EBSCO announced EBSCONET ERM Essentials, an electronic resource management system that features unprecedented auto-population of holdings and data, making it the most effective ERM solution available. EBSCO provides all the features one would expect from a comprehensive ERM system in a single, centralized source where data is readily available for complete e-collections management, including key services like simple searching and browsing of the library’s e-collection and orders, workflow management via reminders and tasks, management of trials and renewals, and the ability to gather data for analyzing and evaluating holdings. EBSCONET ERM Essentials integrates with EBSCO’s subscription management tools and services.

. EBSCO Publishing releases EBSCO Discovery Service: access print and electronic content from a single search box. January 5, 2010. . EBSCO Discovery Service creates a unified, customized index of an institution’s information resources, and provides access via a single search box. Metadata is harvested from both internal (library) and external (vendors) sources creating a pre-indexed service of unprecedented size and speed. The service is indexed directly on EBSCO servers allowing for exceptionally fast search response times. Users are also able to leverage the familiar powerful features of the EBSCOhost user experience. EDS provides everything the researcher needs in one place—a single interface for discovery of a library’s entire collection and powerful features that heighten the research experience.

Breeding, Marshall. EBSCO sets strategy for discovery. September 2009. Smart Libraries Newsletter. In the rapidly moving world of discovery products, EBSCO Publishing has developed a series of products and partnerships that make it a strong competitor. A longstanding provider of aggregated article databases and other information products, EBSCO has extended its strategic product suite into the arena of broader discovery services. In recent months, the company has announced a number of partnerships for content and extensions to its technology platform related to this new suite of products and services.

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News Announcements

January 12, 2021. EBSCO Information Services Launches EBSCOed. EBSCO Information Services announces the availability of EBSCOed powered by Stacks, a web-based content management system that makes it easy for schools to aggregate and streamline access to their digital resources in an interoperable, personalized experience. Developed in partnership with Publishers' Warehouse, the central source for textbooks in Alabama, EBSCOed serves as a single, easy-to-use online access point to approved educational resources across the state or within a school district's community.

December 10, 2020. EBSCO Information Services announces Clinical Decisions brand. EBSCO Information Services announced Clinical Decisions as the new brand for its growing suite of health care solutions focused on improving patient-centered outcomes. EBSCO is a leading provider of clinical decision support, shared decision making, and medical research solutions, helping to improve patient care by providing health care professionals with clinical evidence at the point of care. Bringing clinical resources and services together under the Clinical Decisions brand emphasizes the company's focus on enhancing patient care through standardized and consistent application of evidence-based methodologies.

December 9, 2020. A national library discovery service for the NHS in England: Health Education England (HEE) partners with EBSCO Information Services. HEE is committed to enabling all NHS staff and learners to freely access library and knowledge services, so that they can use the best available knowledge and evidence to deliver excellent healthcare. We can now announce that HEE will be working with EBSCO Information Services to provide a national gateway to high-quality knowledge resources and the trusted expertise of local library and knowledge services staff. Using EBSCO's Discovery Service customisable solution, NHS staff and learners will get fast, easy access to the information they need.

December 7, 2020. Libraries turn to NoveList's LibraryAware to communicate with patrons during the COVID-19 pandemic. LibraryAware, from NoveList, a division of EBSCO Information Services, is becoming a must-have marketing tool given the unique needs of libraries during the COVID-19 pandemic. These unique needs have led to unprecedented interest in LibraryAware as library staff are leveraging its 10,000+ ready-to-use templates, allowing staff to communicate with patrons and increase awareness of virtual programming, reopening, pick up plans, changes in hours, and more.

November 23, 2020. EBSCO Information Services partners with Guidelines International Network (GIN) to develop GIN Library and Registry of Guidelines. EBSCO Information Services (EBSCO) has partnered with the Guidelines International Network (GIN) to launch the GIN Library and Registry of Guidelines. The library, which includes approximately 3,000 guidelines developed or endorsed by GIN members, is freely available to medical researchers across the globe.

November 17, 2020. EBSCO Information Services announces collaboration with PowerSchool to enhance Stacks Portals. EBSCO Information Services announces new collaboration with PowerSchool, a leading provider of K-12 education technology solutions, to facilitate easy access and inclusion in course programming for teachers and students via EBSCOed powered by Stacks.

November 10, 2020. EBSCO Information Services and AT-CRIS partner to offer FOLIO implementation services for libraries in Germany. EBSCO Information Services (EBSCO) and AT-CRIS GmbH (AT-CRIS) are partnering to support libraries looking to implement the FOLIO Library Services Platform (LSP). EBSCO and AT-CRIS will provide reliable implementation, hosting and support services to libraries in Germany.

October 28, 2020. Michigan State University begins transition to the FOLIO library services platform. Michigan State University will be transitioning to the FOLIO Library Services Platform (LSP) and plans to fully implement FOLIO in 2021. Michigan State will be utilizing EBSCO Information Services (EBSCO) for EBSCO FOLIO implementation and hosting services and will also leverage EBSCO Discovery Service (EDS) and OpenAthens. EBSCO FOLIO Services consist of a highly-trained, experienced team to assist with efficient and well-planned implementations and seamless service support, as well as sophisticated technology and trained engineers for hosting.

October 12, 2020. EBSCO Information Services Partners with Three Institutions to Develop Analytics Platform. EBSCO Information Services will partner with University of Denver, Rensselaer Polytechnic Institute and Chalmers University of Technology to develop a next-generation analytics platform. The platform will combine and streamline data sets from library and campus systems, allowing library staff to demonstrate a library's impact while making informed decisions on collections and services.

October 8, 2020. Italy’s National Central Library of Florence (BNCF) now live with FOLIO library services platform. The National Central Library of Florence is the first national public library to have launched FOLIO. BNCF is using FOLIO for the management of users and circulation operations as well as for some pre-cataloging activities. The implementation project, led by @Cult, included the creation of a new website, the renewal of the OPAC and FOLIO hosting services from EBSCO Information Services (EBSCO).

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Corporate Chronology

Feb 20, 2015 EBSCO acquires of YBP Library Services from Baker &Taylor.
EBSCO Information Services made a significant investment in the library workflow with the acquisition of YBP Library Services from Baker &Taylor. GOBI3 (Global Online Bibliographic Information) serves as YBP's primary tool for the discovery and acquisition of digital and print monographic content. Relied upon by academic, research and special libraries worldwide, GOBI provides access to more than 12 million titles, including more than one million digital titles from leading aggregators and publishers.

Jun 30, 2013 EBSCO Publishing and EBSCO Information Services consolidate into single company operating as EBSCO Information Services
EBSCO Information Services and EBSCO Publishing businesses will merge on July 1, 2013 and will operate as a single business under the name EBSCO Information Services. Tim Collins, previously President of EBSCO Publishing, will serve as President of the combined entity. Allen Powell, President of the subscription services division of EIS, will now report to Collins.

Jun 02, 2011 EBSCO Publishing acquires The H.W. Wilson Company
EBSCO Publishing and The H.W. Wilson Company have merged in what is being viewed by the companies as an ideal match. This combination of organizations will allow the strengths of each to benefit existing and forthcoming products and services. Libraries using products from either company will benefit as improvements are made to the respective resources. The Wilson controlled vocabularies will be integrated into EBSCO’s controlled vocabularies, resulting in improved subject indexing for EBSCO databases. The EBSCOhost platform will be enhanced to take advantage of this indexing in its search and relevancy ranking algorithms. All Wilson indexing, abstracts and full text will be fully searchable via EBSCO Discovery Service for subscribers of Wilson databases. The addition of Wilson’s robust abstract/index records and unique full text will strengthen EBSCO Discovery Service.

Mar 17, 2010 OCLC sells NetLibrary to EBSCO Publishing for $7,867,200
From the 2009/10 OCLC Annual Report: On March 17, 2010, OCLC sold the assets of the NetLibrary Division (including the NetLibrary platform, operations and infrastructure in Boulder, Colorado) and the rights to license a select number of vendor-owned databases previously sold on the OCLC FirstSearch service to EBSCO Publishing for $7,867,200 and assumption of related liabilities. The transition services agreement between OCLC and EBSCO Publishing ($230,000 annually for an initial term of three years) ensures that all NetLibrary eBooks have been placed in a dark archive at OCLC and OCLC will continue to make OCLC- MARC records available for download by the relevant library for NetLibrary eBooks as well as providing library holdings synchronization. OCLC recognized a gain on the sale of $21,666,500.

Mar 17, 2010 EBSCO Publishing acquires the NetLibrary Division from OCLC
OCLC and EBSCO Publishing signed an agreement whereby EBSCO will purchase the assets of the OCLC NetLibrary Division and the rights to license a select number of vendor-owned databases currently available through the OCLC FirstSearch service. The purchase includes the NetLibrary eBook and eAudiobook platform as well as operations and infrastructure in Boulder, Colorado.

May 30, 2008 EBSCO Information Services acquires Minerva Wissenschaftliche Buchhandlun from Springer-Verlag
EBSCO Information Services has acquired Minerva Wissenschaftliche Buchhandlun, of Vienna, Austria, from Springer-Verlag. Founded in 1909, Minerva has a well established tradition for providing exceptional service to libraries in the areas of serials management and monograph orders, complementing very well the EBSCO portfolio of products and services. Minerva is the leading subscription agency in Austria and Hungary and has business operations throughout Central and Eastern Europe.

Sep 24, 2003 EBSCO Publishing acquires Whitston Publishing Company
EBSCO Publishing announced the acquisition of Whitston Publishing Company, Inc., a well-respected publisher of reference works for academic and public libraries since 1969. Whitston's flagship database, the American Humanities Index has been available through the popular EBSCOhost online research service since January 2003.

Jan 24, 2003 EBSCO acquires operations of RoweCom Worldwide
RoweCom, Inc., doing business as RoweCom, Faxon or divine Information Services announced the signing of a non-binding letter of intent with EBSCO Industries, Inc., the global leader for the delivery of integrated information systems and services, for the proposed purchase of the RoweCom worldwide subscription agent business. The proposed transaction was also endorsed by the steering committee of the ad-hoc group of publishers and library customers of RoweCom. The committee, including the publisher members the American Institute of Physics, the Association of Learned & Professional Society Publishers, Elsevier, Oxford University Press and Wiley, will endeavor to expand the group of publishers supporting this transaction as they believe the contemplated agreement is a significant step forward for customers and publishers.

1999 EBSCO acquires NoveList from CARL
NoveList acquired by EBSCO. The company employed 5 personnel at the time.

1995 EBSCO Information Services formed
EBSCO Information Services (EIS) formed to provide libraries with one source for quality information-related services and products.

1986 EBSCO acquires Popular Magazine Review and Horizon Information Systems to form EBSCO Publishing
EBSCO Publishing got its start as a family business in Ipswich, MA that created summaries of magazine articles from the local library and published in a newsletter. The company was founded in 1984 as Popular Magazine Review by Gerald Seaman and Tim Collins, which had expanded considerably by the time it was acquired by EBSCO Industries in 1987 and renamed the product to Magazine Article Summaries. That year EBSCO Industries had also acquired Horizon Information Systems, a company founded in 1985 by Dan Tonkery to create search and retrieval software for databases distributed on CD-ROM, with Oliver Pesch leading the development process. These two companies were combined to form EBSCO Publishing.

1984 Popular Magazine Review founded by Gerald Seaman and Tim Collins
In 1984, Gerald Seaman and Tim Collins co-founded Popular Magazine Review. The firm's product was a print magazine index with article summaries

1958 EBSCO Industries, Inc. established
Operations were combined under EBSCO Industries, Inc., profit centers were established, and corporate headquarters moved to the center of Birmingham.

1944 Military Services Company founded by Elton B. Stephens and Alys Robinson Stephens
Elton B. Stephens and his wife, Alys Robinson Stephens, formed a partnership to sell magazines, personalized binders and racks to the U.S. Armed Forces under the name of Military Service Company.

Annual Accomplishments Statements

[Data source: text supplied for the annual Library Systems Report]

2019 EBSCO Information Services Accomplishments Narrative

In 2019 EBSCO Information Services (EBSCO) continued its focus on openness and interoperability and began to implement the open source library services platform FOLIO. EBSCO has grown through acquisitions and strategic partnerships and an inclusive development process has enabled EBSCO to partner with libraries and librarians of all types and sizes. The year 2020 will bring even more support for Open Research as EBSCO partners with companies that support research output workflows.

EBSCO’s key focus has always been the content it makes available to libraries. And as new full-text resources emerge to support emerging and lesser supported areas of study, the company is also adding value through providing full text components to quintessential subject indexes. The metadata for all of these resources is available for discovery as part of EBSCO Discovery Service (EDS). EBSCO’s continued success with the lean/Agile and SAFe principles is bringing these enhancements and features to market faster and incorporating customer feedback improving the user experience and improving librarian workflows.

EBSCO acquired Stacks in 2019 — a natural extension of a long-standing partnership that provides libraries with more customizable avenues for exposing content and improving the user experience for both administrators and patrons. Stacks helps libraries to support and boost usage. Demand for streamlined access to library resources continues to grow, a problem that is addressed by EBSCO through its partnership with OpenAthens. These tools are becoming rapidly adopted by individual universities and consortia, a fact that highlights the need for the greater authentication and simplified access that Open Athens provides.

Strategic partnerships designed to give libraries stewardship began in 2019 with the strategic partnership with Arkivum which enables long-term data management and preservation via Arkivum’s Perpetua. The Perpetua integration with FOLIO is the first integration of a third-party commercial application in FOLIO. Through Perpetua in FOLIO libraries will be able to manage their archival collections — including retrieving and updating archival records.

Google Authentication for EDS and EBSCOhost were also introduced in 2019. Improvements to Research Starters are part of a continuous development philosophy that marks the evolution of EDS and EBSCOhost in way that connects library goals and user expectations. EBSCO has worked with The Carroll Center for the Blind and has partnered with W3C ensuring that accessibility is a part of the development process. By connecting with librarians and users through the EBSCO User Group, strategic summits, focus groups, advisory boards, surveys and on-site testing, EBSCO better able to understand the needs of its customers and the expectations and behaviors of library users.

Further, the company announced the roadmap and roll-out plans centered on the evolution of its research services — designed to heighten the capabilities, UI and overall experience of EDS and EBSCOhost. With various components already rolled out and several to follow in succession, the evolution encompasses enhanced search capabilities, a visual concept map experience, a new approach to video display and usage, a new mobile app, and new UI — all with a focus on addressing market needs with user input. EBSCO’s overarching focus is an experience to support internalization, accessibility and a personalized experience that puts user privacy at the forefront. Libraries will have simultaneous access to the existing EDS UI and the new EDS UI to be able to become familiar with new features and to provide feedback.

For FOLIO, significant strides have been made with the development team hitting a host of anticipated milestones. EBSCO continues to work closely with beta partners, early adopters, developers and the larger FOLIO community. EBSCO began to implement sites in 2019 with the launch of first ERM then the full FOLIO platform at Chalmers University in Sweden. A host of libraries are slated to implement FOLIO ERM and/or the full platform in 2020 including original beta sites University of Alabama and the Five Colleges (University of Massachusetts-Amherst, Smith College, Amherst College, Mt. Holyoke and Hampshire College) with Missouri State and Cornell also implementing in 2020. Beginning in 2019 EBSCO has also partnered with more than a dozen service providers to implement FOLIO around the world to ensure that libraries have local support from trusted service providers. Additional partnerships will be announced in 2020 as implementations increase.

GOBI Library Solutions remains committed to providing libraries ‘choice’ by offering integrated workflows with all major ILS systems (including FOLIO) and supporting more than 20 eSupplier platforms and the broadest choice of acquisition models. With the new GOBI/FOLIO integration, libraries can place an order in GOBI and immediately see a purchase order number generated by FOLIO in GOBI. When libraries view their GOBI orders in FOLIO, they will see bibliographic records from GOBI and additional order details. Additionally, in FOLIO, libraries can receive and create an item record for the purchased items. The integration of GOBI with FOLIO begins with the acquisitions process and carries through to other elements of tech services to help fully process an item.

In addition, this integration ensures that GOBI holdings are automatically updated and set in FOLIO as well.

A new integration between GOBI and EBSCO Holdings Link Management (HLM) enables eligible libraries to have their holdings automatically updated to reflect their GOBI e-book, eCollection and Evidence-Based Acquisition (EBA) purchases from all suppliers within 24 hours of fulfillment without any manual intervention. With auto-population of holdings for GOBI, managing holdings for downstream services like EDS, Publication Finder, Full Text Finder and Usage Consolidation is streamlined, saving libraries time.

In the spirit of driving textbook affordability and student success, EBSCO recently launched Faculty Select, an interface that empowers faculty to easily search and access quality open textbooks, Open Educational Resources (OER), and request access to DRM-free e-books from top academic publishers. By facilitating the acquisition process of DRM-free e-books through the library, Faculty Select improves communication between the faculty and librarians and enables both faculty and librarians to work together in providing quality course materials at no cost to students while also saving valuable time searching and collating materials across numerous disparate platforms.

In late 2018, EBSCO redesigned the user experience for EBSCONET and introduced the Customer Service Portal which allows customers to submit queries, receive responses, and to track that communication within the EBSCONET user interface. In 2019, enhancements continue including a “Billing/Invoice” question option in the Customer Portal and the addition of The Five-Year Price Analysis to EBSCONET reports. Additional enhancements include the ability to mark Title Changes as “read” and to share Title Change information externally, even with library staff who do not have EBSCONET accounts. A further enhancement to EBSCONET Renewals now provides detailed information on combination, membership and package titles within the renewals interface, allowing users to easily identify titles that come with another subscription, as well as the list of titles included with the “parent” title. An Order History tab was added at the order level, displaying historical order data, including order number, start date and format, back to the mid-1990s.

In 2020, EBSCO’s expanded E-Package Renewals tool, piloted in late 2019, will be released to customers worldwide. Additions to the Customer Service Portal will provide enhanced options for viewing, sorting and filtering service requests. The roadmap includes modifications to claims management features as well as other customer-requested enhancements that will be introduced throughout the year.

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