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EBSCO Information Services

This dashboard brings together data, trends, news, and other resources from Library Technology Guides describing the organization, its executive leadership, personnel employed, business history, as well as related features and news articles.

Connect to the EBSCO Information Services website

10 Estes Street
Ipswich, Massachusetts 01938
United States
Web site: http://www.ebsco.com/
Email: information@ebsco.com

Resource Management Products (ILS or LSP)

FOLIO -- EBSCO Information Services product logo
FOLIO -- EBSCO Information Services
[product profile]

Executive Leadership

photo of Tim Collins
Tim Collins
President and Chief Executive Officer
photo of Sam Brooks
Sam Brooks
Executive Vice President – Marketing, Sales, Publisher Relations and Strategic Partnerships
photo of Doug Jenkins
Doug Jenkins
Chief Information Officer and Senior Vice President
photo of Jay Mark
Jay Mark
Executive Vice President, Strategy, Finance, Planning and Operations
photo of Allen Powell
Allen Powell
President, EBSCO Subscription Services Division
photo of Gar Sydnor
Gar Sydnor
Executive Vice President, FOLIO and Research SaaS
photo of Patty Carroll
Patty Carroll
Executive Vice President of Human Resources
photo of Betsy Jones
Betsy Jones
Executive Vice President, EBSCO Clinical Decisions
photo of Sara Earley
Sara Earley
Senior Vice President, Research Databases
photo of Michael Laddin
Michael Laddin
Senior Vice President, Product Management, Proprietary Products
photo of Tamir Borensztajn
Tamir Borensztajn
Vice President of SaaS Strategy
photo of Neil Block
Neil Block
Vice President of Open Source Innovation
photo of Kathleen McEvoy
Kathleen McEvoy
Vice President of Communications
photo of Kristin Delwo
Kristin Delwo
General Manager, Stacks Library Services
photo of Oliver Pesch
Oliver Pesch
Chief Product Strategist
photo of Scott Bernier
Scott Bernier
Senior Vice President of Marketing
photo of Sid McNeal
Sid McNeal
Senior Vice President

Company Ownership

EBSCO is privately owned by the J.T. Stevenson family.

Mergers and Acquisitions

Mergers and Acquisitions for EBSCO Information Services

Personnel employed

[Data source: statistics supplied for the annual Library Systems Report or from public information]

CompanyYearDevelopmentSupportSalesAdminOtherTotal
EBSCO Information Services 20215621133353046841998
EBSCO Information Services 20205883656815296942857

Documents or articles featuring EBSCO Information Services

Breeding, Marshall. EBSCO and Novelist use BIBFRAME to facilitate discoverability. May 2022. Library Technology Newsletter. NoveList, a division of EBSCO Information Servicesopens new tab, offers its Linked Library Service, leveraging linked data to enable multiple paths for making libraries and their collections more visible on the web. The Linked Library Service is based on technologies and linked data infrastructure developed and deployed by Zepheira, a company it acquired in 2020. The Linked Library Service is based on the Library.Link network that brings together a variety of linked data resources. Libraries that subscribe to the service export their collection as represented in MARC records, which are then transformed into BIBFRAME and merged into the network.

Breeding, Marshall. EBSCO Information Services Launches New Search Service. March 2022. Library Technology Newsletter. EBSCO launched a new search service designed as a starting point for research, emphasizing convenient access to open access materials. EBSCO Essentials is available to anyone regardless of affiliation. It provides a search tool for the general public that guides them to the full text of authoritative resources published as open access. The service also serves as a channel toward library-provided resources. Search results also list citations for resources restricted to subscribers. To gain access to these restricted resources, visitors can search for and connect through their library, using their library-assigned sign-in credentials.

. EBSCO Information Services acquires leading library and research web platform, Stacks Inc.. February 7, 2019. . EBSCO Information Services announced the acquisition of Stacks Inc., a leading library and research web platform. EBSCO partnered with the company in 2016 to release Stacks, a hosted content management system for libraries. This acquisition reinforces EBSCO’s commitment to providing library patrons with the best possible search experience and deep integration of resources.

Breeding, Marshall. EBSCO Supports New Open Source Project in Partnership with Kuali OLE. May 2016. Smart Libraries Newsletter. A new initiative has launched to create an open source library services platform for academic libraries. EBSCO Information Services conceived the project and will provide substantial funding. A community of developers comprising commercial and library organizations will create the software. Kuali OLE, previously working to create its own open source library resource management system, will make a transition to participate in this new initiative rather than complete its own software. Many details of the new project, including the nature of Kuali OLE's involvement, are not yet finalized. The resources currently lining up behind this initiative provide the potential for the rapid development generally consistent with the plans for Kuali OLE. Participants characterize this new project as not as a setback, but as an acceleration of the availability of an open source library services platform for academic libraries.

. EBSCO Publishing and EBSCO Information Services merge. May 22, 2013. . EBSCO Industries, Inc. announces the EBSCO Information Services and EBSCO Publishing businesses will merge on July 1, 2013 and will operate as a single business under the name EBSCO Information Services. Tim Collins, a 26-year EBSCO veteran and previously President of EBSCO Publishing, will serve as President of the combined entity.

Breeding, Marshall. EBSCO Discovery Service Extends Options through New Partnerships. August 2012. Smart Libraries Newsletter. In recent weeks, EBSCO has announced a number of partnerships that potentially extend the reach of EBSCO Discovery Service. This product has become well established as one of the major indexbased library resource discovery services, along with Summon from Serials Solutions, Primo and Primo Central from Ex Libris, and OCLC's WorldCat Local. These products compete vigorously to offer the broadest coverage of the resources in library collections, the strongest features for search and retrieval, and for the most flexibility and interoperability with other applications within a library's technical infrastructure.

Breeding, Marshall. EBSCO Releases EBSCO Discovery Service API. July 2012. Smart Libraries Newsletter. EBSCO Publishing has improved the extensibility and interoperability of its EBSCO Discovery Service (EDS) through the release of a new Application Programming Interface, or API, compatible with current technology practices and with popular discovery interfaces such as VuFind. This move brings EDS, which already competed well on the power of its search technology and the breadth of its index, into an even stronger position relative to other discovery services, such as Summon and Primo Central, which have previously released APIs.

. New EBSCO Discovery Service API makes it easier for libraries to create a custom discovery solution. June 5, 2012. . EBSCO Publishing continues its commitment to performance and stability with the release of EBSCO Discovery Service API, representing the new standard for comprehensive content and an array of intricate software features and functionality. EBSCO Discovery Service API enables libraries to use their own portals or website applications for a discovery user interface while making the most of their discovery solution by connecting researchers to the superior content and enhanced search features available from EBSCO Discovery Service.

Breeding, Marshall. EBSCO Consolidates its Platforms. March 2012. Smart Libraries Newsletter. EBSCO has announced that it will begin merging all of these services into the EBSCO Discovery Services. The consolidation of these tools will not only provide opportunities for more seamless behind-the-scenes integration of the linking and discovery environments, but it will also allow libraries to manage both product families through a single administrative tool.

. EBSCO Discovery Service integrating EBSCO A-to-Z and LinkSource. January 20, 2012. . EBSCO Discovery Service is set to benefit from the formal merging of EBSCO A-to-Z and LinkSource into EBSCO’s overall discovery solution. The two resources, which are relied upon by thousands of universities and other institutions around the globe, will become an integrated part of EBSCO Discovery Service. The EDS technology and service teams will work to provide additional value for EDS customers via a seamless integration of the services with EBSCO Discovery Service.

. EBSCO Publishing and The H.W. Wilson Company make joint announcement of merger agreement. June 2, 2011. . EBSCO Publishing and The H.W. Wilson Company have merged in what is being viewed by the companies as an ideal match. This combination of organizations will allow the strengths of each to benefit existing and forthcoming products and services. Libraries using products from either company will benefit as improvements are made to the respective resources. The Wilson controlled vocabularies will be integrated into EBSCO’s controlled vocabularies, resulting in improved subject indexing for EBSCO databases. The EBSCOhost platform will be enhanced to take advantage of this indexing in its search and relevancy ranking algorithms. All Wilson indexing, abstracts and full text will be fully searchable via EBSCO Discovery Service for subscribers of Wilson databases. The addition of Wilson’s robust abstract/index records and unique full text will strengthen EBSCO Discovery Service.

. New service from EBSCO Publishing allows libraries to use EBSCOhost as the front end of their online catalog. January 7, 2011. . EBSCO Publishing is leveraging its expertise in loading and enriching data along with the popularity of the EBSCOhost interface to enable public libraries to use EBSCOhost as the front end of their online catalogs. Loading catalog records on EBSCOhost® allows public libraries to provide public library patrons with a better user experience using the features and functionality of EBSCOhost.

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News Announcements

November 9, 2022. The Open Window Institute is now live on the FOLIO library services platform with EBSCO FOLIO. The Open Window Institute, together with its sister-institution, Creative Academy, have adopted the FOLIO Library Services Platform. The implementation was managed and completed by local service partner Universal Knowledge Software and EBSCO Information Services. EBSCO will continue to offer infrastructure, integration and hosting services for the university through EBSCO FOLIO.


November 3, 2022. EBSCO Information Services introduces Pathways to Research to help students become better researchers. EBSCO Information Services has released Pathways to Research, a new proprietary suite of products consisting of curated research summaries, to help students build college-level research skills. EBSCO will roll out subject-specific Pathways to Research products designed to bridge the gap from encyclopedic and general resources often used in high school, to the more authoritative, journal-based sources needed for college-level research. These products are designed to help students learn the best way to conduct and synthesize research. Pathways to Research provides searchable, curated research summaries to help high school and college students develop strong research skills. The products also provide links to thousands of related scholarly articles in the designated subject area for a comprehensive research experience. Pathways to Research includes emerging subjects not extensively covered in textbooks.


October 31, 2022. SCEL partners with EBSCO Information Services to Expand Panorama data capabilities and showcase SCELC libraries' value. EBSCO Information Services is partnering with one of the largest academic consortiums in the United States, the Statewide California Electronic Library Consortium, to provide consortium staff with EBSCO's analytics tool, Panorama. In addition to benefiting from Panorama's known features, including a self-service platform for data discovery, default and custom visual dashboards, and customizable data sources, SCELC will work with EBSCO to expand Panorama's brand-new, Integrated Postsecondary Education Data System data dashboard and build a new tool for visualizing diversity in shared print collections.


October 27, 2022. National Research Council becomes first Institution in Latin Europe to adopt Panorama from EBSCO Information Services. The National Research Council becomes the first institution in Latin Europe to adopt the Panorama platform from EBSCO Information Services. As the first implementation of Panorama in Latin Europe, Cnr will serve as an example for libraries in the territory that want to obtain more specific data on their resources.


October 27, 2022. DynaMed and DynaMedex now offering maintenance of certification to American Board of Pediatrics board-certified pediatricians. American Board of Pediatrics board-certified pediatricians can now earn Maintenance of Certification through EBSCO Information Services' DynaMed and DynaMedex. These point-of-care tools are part of EBSCO's Clinical Decisions support solutions, intended to improve patient outcomes by providing evidence-based information to physicians at the point of care.


October 6, 2022. University of Zululand is now live on the FOLIO library services platform with EBSCO FOLIO. University of Zululand located in South Africa has successfully adopted the FOLIO Library Services Platform. The implementation was managed and completed by local service partner Universal Knowledge Software and EBSCO Information Services EBSCO will continue to offer infrastructure, integration and hosting services for the university through EBSCO FOLIO.


October 5, 2022. El reciente anuncio de la Biblioteca del Congreso ha hecho que EBSCO Information Services busque una nueva palabra para Next-Gen. El pasado miércoles 21 de septiembre de 2022, la Biblioteca del Congreso anunció que migraría a FOLIO utilizando los servicios de EBSCO FOLIO para "transformar la gestión y el acceso a sus colecciones" a través de su plataforma de acceso a las colecciones de la biblioteca. El anuncio dejó claro que la Biblioteca del Congreso vio la decisión de pasarse a FOLIO como una forma de "seguir desarrollando e implementando una nueva plataforma de TI de código abierto que revolucionará la forma en que las vastas colecciones físicas y digitales de la biblioteca se gestionan y se hacen accesibles para el público, el Congreso, los empleados de la biblioteca y otras instituciones".


October 5, 2022. The Recent Announcement from the Library of Congress has EBSCO Information Services Looking for a New Word for Next-Gen. On Wednesday, September 21, 2022, the Library of Congress announced that it will be migrating to FOLIO using EBSCO FOLIO Services to “transform collections management and access” via its Library Collections Access Platform. The announcement made it clear that the Library of Congress saw the decision to move to FOLIO as a way “to further develop and implement a new, open-source IT platform that will revolutionize how the Library's vast physical and digital collections are managed and made accessible for the public, Congress, Library employees and other institutions.”


September 29, 2022. EBSCO Information Services releases Serials Price Projection Report for 2023. EBSCO Information Services has published the 2023 Serials Price Projection Report. This year's report projects that the overall effective publisher price increases for academic and academic medical libraries are expected to be (before any currency impact) in the range of three to five percent for individual e-journal titles, two to three percent for e-journal packages and four to six percent for print titles.


September 20, 2022. Introducing BookChat. Staffed by NoveList experts, BookChat provides on-demand book suggestions and readers' advisory help and can be added to your NoveList Plus subscription. It allows library patrons and staff to connect directly to one of our BookChat Specialists to help them with whatever recommendation assistance they need.


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Corporate Chronology

Feb 20, 2015 EBSCO acquires of YBP Library Services from Baker &Taylor.
EBSCO Information Services made a significant investment in the library workflow with the acquisition of YBP Library Services from Baker &Taylor. GOBI3 (Global Online Bibliographic Information) serves as YBP's primary tool for the discovery and acquisition of digital and print monographic content. Relied upon by academic, research and special libraries worldwide, GOBI provides access to more than 12 million titles, including more than one million digital titles from leading aggregators and publishers.

Jun 30, 2013 EBSCO Publishing and EBSCO Information Services consolidate into single company operating as EBSCO Information Services
EBSCO Information Services and EBSCO Publishing businesses will merge on July 1, 2013 and will operate as a single business under the name EBSCO Information Services. Tim Collins, previously President of EBSCO Publishing, will serve as President of the combined entity. Allen Powell, President of the subscription services division of EIS, will now report to Collins.

Jun 02, 2011 EBSCO Publishing acquires The H.W. Wilson Company
EBSCO Publishing and The H.W. Wilson Company have merged in what is being viewed by the companies as an ideal match. This combination of organizations will allow the strengths of each to benefit existing and forthcoming products and services. Libraries using products from either company will benefit as improvements are made to the respective resources. The Wilson controlled vocabularies will be integrated into EBSCO’s controlled vocabularies, resulting in improved subject indexing for EBSCO databases. The EBSCOhost platform will be enhanced to take advantage of this indexing in its search and relevancy ranking algorithms. All Wilson indexing, abstracts and full text will be fully searchable via EBSCO Discovery Service for subscribers of Wilson databases. The addition of Wilson’s robust abstract/index records and unique full text will strengthen EBSCO Discovery Service.

Mar 17, 2010 OCLC sells NetLibrary to EBSCO Publishing for $7,867,200
From the 2009/10 OCLC Annual Report: On March 17, 2010, OCLC sold the assets of the NetLibrary Division (including the NetLibrary platform, operations and infrastructure in Boulder, Colorado) and the rights to license a select number of vendor-owned databases previously sold on the OCLC FirstSearch service to EBSCO Publishing for $7,867,200 and assumption of related liabilities. The transition services agreement between OCLC and EBSCO Publishing ($230,000 annually for an initial term of three years) ensures that all NetLibrary eBooks have been placed in a dark archive at OCLC and OCLC will continue to make OCLC- MARC records available for download by the relevant library for NetLibrary eBooks as well as providing library holdings synchronization. OCLC recognized a gain on the sale of $21,666,500.

Mar 17, 2010 EBSCO Publishing acquires the NetLibrary Division from OCLC
OCLC and EBSCO Publishing signed an agreement whereby EBSCO will purchase the assets of the OCLC NetLibrary Division and the rights to license a select number of vendor-owned databases currently available through the OCLC FirstSearch service. The purchase includes the NetLibrary eBook and eAudiobook platform as well as operations and infrastructure in Boulder, Colorado.

May 30, 2008 EBSCO Information Services acquires Minerva Wissenschaftliche Buchhandlun from Springer-Verlag
EBSCO Information Services has acquired Minerva Wissenschaftliche Buchhandlun, of Vienna, Austria, from Springer-Verlag. Founded in 1909, Minerva has a well established tradition for providing exceptional service to libraries in the areas of serials management and monograph orders, complementing very well the EBSCO portfolio of products and services. Minerva is the leading subscription agency in Austria and Hungary and has business operations throughout Central and Eastern Europe.

Sep 24, 2003 EBSCO Publishing acquires Whitston Publishing Company
EBSCO Publishing announced the acquisition of Whitston Publishing Company, Inc., a well-respected publisher of reference works for academic and public libraries since 1969. Whitston's flagship database, the American Humanities Index has been available through the popular EBSCOhost online research service since January 2003.

Jan 24, 2003 EBSCO acquires operations of RoweCom Worldwide
RoweCom, Inc., doing business as RoweCom, Faxon or divine Information Services announced the signing of a non-binding letter of intent with EBSCO Industries, Inc., the global leader for the delivery of integrated information systems and services, for the proposed purchase of the RoweCom worldwide subscription agent business. The proposed transaction was also endorsed by the steering committee of the ad-hoc group of publishers and library customers of RoweCom. The committee, including the publisher members the American Institute of Physics, the Association of Learned & Professional Society Publishers, Elsevier, Oxford University Press and Wiley, will endeavor to expand the group of publishers supporting this transaction as they believe the contemplated agreement is a significant step forward for customers and publishers.

1999 EBSCO acquires NoveList from CARL
NoveList acquired by EBSCO. The company employed 5 personnel at the time.

1995 EBSCO Information Services formed
EBSCO Information Services (EIS) formed to provide libraries with one source for quality information-related services and products.

1986 EBSCO acquires Popular Magazine Review and Horizon Information Systems to form EBSCO Publishing
EBSCO Publishing got its start as a family business in Ipswich, MA that created summaries of magazine articles from the local library and published in a newsletter. The company was founded in 1984 as Popular Magazine Review by Gerald Seaman and Tim Collins, which had expanded considerably by the time it was acquired by EBSCO Industries in 1987 and renamed the product to Magazine Article Summaries. That year EBSCO Industries had also acquired Horizon Information Systems, a company founded in 1985 by Dan Tonkery to create search and retrieval software for databases distributed on CD-ROM, with Oliver Pesch leading the development process. These two companies were combined to form EBSCO Publishing.

1984 Popular Magazine Review founded by Gerald Seaman and Tim Collins
In 1984, Gerald Seaman and Tim Collins co-founded Popular Magazine Review. The firm's product was a print magazine index with article summaries

1958 EBSCO Industries, Inc. established
Operations were combined under EBSCO Industries, Inc., profit centers were established, and corporate headquarters moved to the center of Birmingham.

1944 Military Services Company founded by Elton B. Stephens and Alys Robinson Stephens
Elton B. Stephens and his wife, Alys Robinson Stephens, formed a partnership to sell magazines, personalized binders and racks to the U.S. Armed Forces under the name of Military Service Company.

Annual Accomplishments Statements

[Data source: text supplied for the annual Library Systems Report]

2021 EBSCO Information Services Accomplishments Narrative

In 2021, EBSCO Information Services (EBSCO) continued its focus on openness, improving the user experience and enhancing librarian workflow.

  • EBSCO launched Panorama™, a modern analytics platform that combines different library and campus data sets to enable holistic insights. The platform leverages modern cloud technology, secure data practices, automatic streamlining of data and dynamic visual dashboards to help libraries quickly uncover user trends and dive deep into their data.
  • EBSCO started to roll out a new version of EBSCO Discovery Service™ (EDS), equipped with a new interface to enhance and personalize the user experience. A new feature, EDS’ Concept Map, provides a visual and interactive approach to exploring topics with artificial intelligence. The primary purpose is to allow users to interactively and visually explore related concepts to construct effective EDS search queries, yielding relevant, specific results.
  • EBSCO FOLIO provides implementation, hosting and support for FOLIO and has facilitated the migration of more than 50 libraries to FOLIO, an open source library services platform, and EBSCO FOLIO ERM (which integrates print and electronic resource management) with implementation partners worldwide.
  • EBSCO launched a new full-text database, Ethnic Diversity Source, which covers culture, traditions, social treatment, lived experiences and other aspects of underrepresented groups across North America. The objective of this resource is to provide a curated collection of scholarly journals, e-books, biographies, videos and primary source documents aligned to represent marginalized populations in North America.
  • EBSCO will launch MEDLINE® Ultimate and CINAHL® Ultimate in the spring. MEDLINE Ultimate features unmatched evidence-based and peer-reviewed full-text content, essential to medical professionals and researchers. It offers more full text of top journals and more international journal coverage than any other MEDLINE database. CINAHL Ultimate is the new definitive research tool for nursing and allied health Professionals. It offers more full text of top nursing journals and more international journal coverage than any other CINAHL database.
  • EBSCO has launched the EBSCO eBooks™ Open Access Monograph Collection, containing thousands of high-quality open access (OA) and DRM-free e-books from the world’s most trusted university presses and scholarly publishers. Built to support sustainable publishing and open research, this collection provides, libraries with access to all current and future OA e-books at no cost on the EBSCO platform.
  • EBSCO is developing a new books ordering platform to support the everchanging needs of libraries and their patrons. This ordering platform plays upon the long-time strengths of EBSCO’s existing books services – GOBI® Library Solutions (GOBI) and EBSCOhost® Collection Manager (ECM). The new books ordering platform will be built upon EBSCO’s commitment to offering choice, open infrastructure and interoperability to customers worldwide by supporting all phases of the collection development process, from discovery and acquisition to the end-user experience.
[View Narrative for 2020] [View Narrative for 2019] [View Narrative for 2018] [View Narrative for 2017] [View Narrative for 2016] [View Narrative for 2015] [View Narrative for 2014] [View Narrative for 2013] [View Narrative for 2012] [View Narrative for 2011] [View Narrative for 2010]