Library Technology Guides

Company Directory


This dashboard brings together data, trends, news, and other resources from Library Technology Guides describing the organization, its executive leadership, personnel employed, business history, as well as related features and news articles.

Connect to the Capita website

Knights Court Solihull Parkway; Birmingham Business Park
Birmingham, B37 7YB
United Kingdom
Phone: 03300-582664
Web site:

Resource Management Products (ILS or LSP)

Capita LMS

Executive Leadership

Company Ownership

Documents or articles featuring Capita

Napoli, Robert. Opportunity: Due south. January 19, 2012. First West Credit Union. First West Capital makes U.S. acquisition possible for Richmond software companyFor many businesses, last year’s ongoing economic uncertainty and fluctuating Canadian dollar signaled a time of consolidation. For SydneyPlus, the Richmond-based global provider of knowledge management software, it signaled a time of expansion. In late 2011, with $4 million in funding from First West Capital, SydneyPLUS completed the purchase of Massachusetts-based Inmagic’s special library automation business—a purchase SydneyPLUS president Ron Aspe says will give the company great growth opportunities.

View all featured content about Capita

News Announcements

December 14, 2020. Montagu Private Equity to acquire Capita’s ESS business and invest in ParentPay Group, ESS to become part of ParentPay group, subject to approval. Montagu Private Equity, a leading European private equity firm, announced it has agreed to acquire the Education Software Solutions business (“ESS”) of Capita plc and has also agreed to invest in ParentPay Group (“ParentPay”), a leading provider of education technology. Following successful completion of both investments, ESS will become part of the ParentPay Group.

January 9, 2016. North Yorkshire County Council selects Capita to deliver its library management system. Capita’s software services business has been selected by North Yorkshire County Council to deliver its library management system (LMS) following a competitive tender process. The new contract with Capita will help the local authority to reduce costs while protecting the service that it delivers to its customers.

July 29, 2015. National College of Ireland chooses Capita to improve students’ library experience. Capita’s software services business has been selected by National College of Ireland to deliver its library management system, following a competitive procurement process.

February 10, 2015. Capita library software chosen by York St John University. Capita’s software services business has been selected to deliver its library management system to York St John University following a competitive tender process. York St John has purchased Capita’s cloud-based Chorus LMS, along with its web-based interface Soprano which will enable library staff to assist students on the spot, anywhere in the library or on campus, using tablet devices. York St John will also use Capita’s PRISM resource discovery solution.

May 20, 2014. Capita selected to support Bracknell Forest library services. Bracknell Forest Council has selected Chorus, Capita Software Services’ cloud-based library management system (LMS), to provide an enhanced range of library services across its nine sites. The software will provide staff with an up-to-date and user-friendly library system and customers with an improved user experience.

January 10, 2014. Capita delivers bespoke library management system to further education colleges.

November 7, 2013. University of Roehampton selects Capita to provide cloud-based library management system. The University of Roehampton has selected Capita to provide Chorus, its hosted cloud-based library management system, following a competitive tender process. Chorus will integrate into the University’s core systems including, finance, HR, student records and the virtual learning environment. The integration will remove duplication of effort and allow library staff to have access to real—time information. The students’ experience will be enhanced as they will be able to search for books, electronic resources (including those provided by Capita’s partner, EBSCO) and archive data from a single search tool.

September 12, 2013. Capita awarded library management system as a shared service contract by Gloucestershire and Swindon Councils. Two neighbouring councils have selected Capita’s software service business to deliver a new shared library management system. Working together, Gloucestershire County Council and Swindon Borough Council will use Capita’s library management software to provide staff with user-friendly and up-to-date library systems, and their customers with greater access to increasingly intuitive library services.

May 22, 2013. Capita launches the next generation web-based library management system. Capita launched a cloud-based web application, Soprano, that allows both public and academic library staff to access Capita’s library management system (LMS) from any location at any time of the day. As part of the ongoing commitment to ensuring that the LMS meets the requirements of all libraries, Capita developed and tested Soprano with public and academic libraries and in response to their requirements – including University of Sussex, Leeds City Council and University of South Wales. With benefits for both librarians and library users in mind, the application assists librarians to swiftly complete their day-to-day tasks anywhere using their mobile devices, delivering a faster and increasingly efficient service for library users.

March 13, 2013. Reinvention and innovation will protect public library services says Capita. In 2012, approximately 200 public libraries closed their doors and in the coming three to four years, the industry is expecting a 10-25% reduction in budgets. Capita’s recently launched whitepaper, Protecting library services"", considers how libraries must adapt to survive and how technology can support these new ways of working.

View All Capita News Announcements

Corporate Chronology

Alto Satisfaction Ratings

View Full Product Report

Annual Accomplishments Statements

[Data source: text supplied for the annual Library Systems Report]

2016 Capita Accomplishments Narrative

Capita provides a wide range of professional products and services to its clients, helping them address the challenges they face, whether it’s meeting budget constraints, improving customer service, right through to transforming the way the organization operates. A significant part of the business is dedicated to providing leading edge software solutions, ICT support and maintenance of business critical systems for its customers. Capita has a strong presence in the UK local government and academic marketplaces with approximately three quarters of local authorities using Capita software and a substantial market share in the UK education and higher and further education sectors.

2016 was the catalyst year in our development to bring to the UK’s libraries a smarter tool to enhance the borrower experience by delivering a fuller, more complete search result. By widening the net but narrowing the search, the concept of full library discovery takes the unearthing of these resources to the next level by aiming to provide a single search box that enables users to discover absolutely everything the library has to offer.

As part of our focus on improving user satisfaction we were pleased to be chosen by the University of Lincoln to deliver a new library management system to help the university re-vamp its processes and improve efficiency by integrating with the university’s finance and student records systems as well as their virtual learning environment. The university also purchased Capita’s fully-hosted cloud-based LMS, Chorus, to modernise processes and improve their students’ experience and the web-based staff interface Soprano which will enable library staff to assist students, in the library and also off campus, providing a mobile and responsive service. Ian Snowley, university librarian at The University of Lincoln, said: "Student satisfaction is key to the University, and providing the best possible student experience is how we attract and retain the best. Capita’s LMS will enable the Library to deliver a great experience for our students by making it easier for them to search for, and find the resources they need. It will also equip staff with the tools to deliver excellent customer service.”

For further information on how Capita Libraries can help improve service provision visit

[View Narrative for 2013] [View Narrative for 2012] [View Narrative for 2011]