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Statistical Report for Virtua


2017 Survey Results
Product: Virtua Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction9 2 4 3 77.117
ILS Functionality9 1 7 1 77.007
Print Functionality9 4 3 2 77.788
Electronic Functionality9 1 2 1 1 4 75.116
Company Satisfaction9 1 5 3 76.897
Support Satisfaction9 1 4 3 1 77.117
Support Improvement9 1 2 2 2 2 45.335
Company Loyalty9 3 2 3 1 45.335
Open Source Interest9 2 2 1 1 1 1 1 03.222

CategoryTotalYespercent
Considering new ILS9 444.44%
Considering new Interface9 222.22%
System Installed on time?9 555.56%

Average Collection size: 1823301

TypeCount
Public0
Academic6
School0
Consortium0
Special1

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,0002
[3] 100,001-250,0001
[4] 250,001-1,000,0001
[5] 1,000,001-10,000,0005
[6] over 10,000,0010



2016 Survey Results
Product: Virtua Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction21 1 1 1 1 5 4 7 1 86.337
ILS Functionality21 2 2 1 4 4 5 3 86.577
Print Functionality21 1 2 5 10 3 87.528
Electronic Functionality21 1 1 1 5 4 1 4 1 3 34.484
Company Satisfaction21 1 1 2 1 1 5 5 4 1 65.816
Support Satisfaction20 1 1 1 1 2 2 4 6 2 86.257
Support Improvement21 1 1 2 3 5 3 1 3 2 55.335
Company Loyalty21 1 1 1 3 1 3 4 5 2 86.007
Open Source Interest21 3 2 1 6 3 3 1 2 44.144

CategoryTotalYespercent
Considering new ILS21 1152.38%
Considering new Interface21 523.81%
System Installed on time?21 1885.71%

Average Collection size: 1330627

TypeCount
Public1
Academic13
School1
Consortium0
Special1

Size CategoryCount
[1] Under 10,0002
[2] 10,001-100,0004
[3] 100,001-250,0002
[4] 250,001-1,000,0003
[5] 1,000,001-10,000,0009
[6] over 10,000,0010


Statistics according to type and size categories

The following table presents the 2015 results according to the type and size of the library.

VirtuaallAcademicPublicSchoolConsortium
smallmediumlargesmallmediumlarge
navgnavgnavgnavgnavgnavgnavgnavgnavg
SatisfactionLevelILS136.23 12410000
ILSFunctionality146.21 12410010
PrintFunctionality147.79 12410010
ElectronicFunctionality144.93 12410010
SatisfactionCustomerSupport136.00 11410010
CompanyLoyalty144.57 12410010



2015 Survey Results
Product: Virtua Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction13 1 1 1 3 2 4 1 86.237
ILS Functionality14 1 1 2 1 3 5 1 86.217
Print Functionality14 1 4 6 3 87.798
Electronic Functionality14 1 1 2 1 1 4 3 1 64.936
Company Satisfaction14 1 2 2 3 1 5 86.006
Support Satisfaction13 1 1 1 3 2 2 3 56.007
Support Improvement14 2 1 1 4 2 1 1 1 1 44.294
Company Loyalty14 3 2 1 2 1 3 1 1 04.575
Open Source Interest14 3 2 3 1 2 2 1 03.212

CategoryTotalYespercent
Considering new ILS14 750.00%
Considering new Interface14 17.14%
System Installed on time?14 1285.71%

Average Collection size: 1203307

TypeCount
Public1
Academic7
School1
Consortium0
Special1

Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,0003
[3] 100,001-250,0002
[4] 250,001-1,000,0002
[5] 1,000,001-10,000,0006
[6] over 10,000,0010



2014 Survey Results
Product: Virtua Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction25 2 1 2 3 2 3 7 4 1 75.526
ILS Functionality25 1 1 2 2 1 5 9 3 1 75.887
Print Functionality24 1 2 4 5 11 1 87.048
Electronic Functionality23 2 3 1 2 1 2 6 2 3 1 64.706
Company Satisfaction24 3 1 3 1 6 4 4 2 65.426
Support Satisfaction24 3 3 3 3 4 4 3 1 64.926
Support Improvement24 2 4 2 3 4 3 1 2 3 14.585
Company Loyalty23 4 1 3 3 3 2 2 1 4 04.705
Open Source Interest25 3 5 5 3 2 1 1 1 4 13.442

CategoryTotalYespercent
Considering new ILS25 832.00%
Considering new Interface25 728.00%
System Installed on time?25 1976.00%

Average Collection size: 1609430

TypeCount
Public5
Academic14
School0
Consortium0
Special1

Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,0004
[3] 100,001-250,0002
[4] 250,001-1,000,0005
[5] 1,000,001-10,000,0008
[6] over 10,000,0011



2013 Survey Results
Product: Virtua Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction19 3 1 1 2 6 3 3 76.327
ILS Functionality19 2 1 1 1 2 7 3 2 76.267
Print Functionality19 1 1 2 4 8 3 87.268
Electronic Functionality19 1 1 2 2 1 6 3 2 1 65.266
Company Satisfaction18 1 2 2 1 4 6 2 86.567
Support Satisfaction17 1 1 2 3 8 2 87.068
Support Improvement17 2 5 1 3 2 4 56.597
Company Loyalty19 2 2 1 1 1 1 5 2 4 75.747
Open Source Interest19 7 1 4 4 1 1 1 02.632

CategoryTotalYespercent
Considering new ILS19 842.11%
Considering new Interface19 736.84%
System Installed on time?19 1578.95%

Average Collection size: 1048469

TypeCount
Public4
Academic11
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,0003
[3] 100,001-250,0002
[4] 250,001-1,000,0006
[5] 1,000,001-10,000,0007
[6] over 10,000,0010



2012 Survey Results
Product: Virtua Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction43 1 2 2 3 5 8 5 13 4 86.307
ILS Functionality42 1 1 4 4 7 9 11 5 86.607
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction42 2 2 3 1 3 9 8 9 5 66.217
Support Satisfaction40 2 1 4 2 2 6 7 9 7 86.357
Support Improvement40 2 1 7 11 2 4 4 9 56.085
Company Loyalty41 2 2 1 4 4 3 3 5 9 8 85.957
Open Source Interest41 11 8 7 1 3 5 2 3 1 02.512

CategoryTotalYespercent
Considering new ILS45 715.56%
Considering new Interface45 1635.56%
System Installed on time?45 3884.44%

Average Collection size: 1066884

TypeCount
Public8
Academic26
School1
Consortium0
Special2

Size CategoryCount
[1] Under 10,0003
[2] 10,001-100,0008
[3] 100,001-250,0008
[4] 250,001-1,000,00012
[5] 1,000,001-10,000,0008
[6] over 10,000,0011



2011 Survey Results
Product: Virtua Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction35 1 1 2 3 3 8 15 2 86.807
ILS Functionality35 1 1 2 1 5 10 14 1 86.777
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction35 1 6 5 9 11 3 86.807
Support Satisfaction35 1 1 2 4 3 11 9 4 76.697
Support Improvement34 1 10 3 8 6 6 56.767
Company Loyalty35 2 1 3 1 4 3 8 8 5 76.237
Open Source Interest35 10 4 8 2 3 2 3 1 2 02.712

CategoryTotalYespercent
Considering new ILS35 514.29%
Considering new Interface35 1645.71%
System Installed on time?35 3085.71%

Average Collection size: 653420

TypeCount
Public5
Academic23
School1
Consortium0
Special1

Size CategoryCount
[1] Under 10,0003
[2] 10,001-100,0007
[3] 100,001-250,0005
[4] 250,001-1,000,0009
[5] 1,000,001-10,000,0009
[6] over 10,000,0010



2010 Survey Results
Product: Virtua Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction13 1 1 1 1 1 4 4 75.927
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction13 1 1 1 2 4 4 76.087
Support Satisfaction13 1 2 1 5 3 1 75.927
Support Improvement13 1 1 1 1 3 1 1 2 2 55.465
Company Loyalty13 2 1 1 4 4 1 75.777
Open Source Interest13 3 3 1 2 1 1 2 02.922

CategoryTotalYespercent
Considering new ILS13 215.38%
Considering new Interface13 430.77%
System Installed on time?13 1076.92%

Average Collection size: 678616

TypeCount
Public1
Academic9
School1
Consortium0
Special1

Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,0004
[3] 100,001-250,0000
[4] 250,001-1,000,0002
[5] 1,000,001-10,000,0002
[6] over 10,000,0010



2009 Survey Results
Product: Virtua Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction21 1 1 1 5 8 4 1 76.297
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction21 1 1 1 1 3 7 5 2 76.487
Support Satisfaction21 2 1 2 3 5 6 2 86.527
Support Improvement20 1 1 1 1 1 8 2 5 76.857
Company Loyalty20 4 1 2 3 3 5 2 85.557
Open Source Interest20 5 4 1 1 3 1 1 1 3 03.704

CategoryTotalYespercent
Considering new ILS21 314.29%
Considering new Interface21 733.33%
System Installed on time?21 1571.43%





2008 Survey Results
Product: Virtua Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction32 1 1 2 3 2 6 11 6 76.007
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction33 2 3 1 3 3 2 11 8 75.797
Support Satisfaction33 1 1 2 2 3 5 7 4 7 1 65.556
Support Improvement0 not applicable
Company Loyalty32 5 2 4 5 2 7 7 74.946
Open Source Interest33 8 8 5 2 3 2 4 1 03.062

CategoryTotalYespercent
Considering new ILS33 1030.30%
Considering new Interface33 1236.36%
System Installed on time?33 3193.94%





2007 Survey Results
Product: Virtua Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction23 1 1 2 3 4 6 6 76.177
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction24 1 2 2 3 5 4 5 2 66.086
Support Satisfaction24 1 1 2 5 2 2 5 5 1 45.586
Support Improvement0 not applicable
Company Loyalty23 2 3 2 2 1 4 1 4 1 3 54.615
Open Source Interest23 2 5 2 3 2 1 1 4 3 14.353

CategoryTotalYespercent
Considering new ILS24 28.33%
Considering new Interface24 625.00%
System Installed on time?24 14.17%




2017 : gen: 7.11 company 6.89 loyalty 5.33 support 7.11

2016 : gen: 6.33 company 5.81 loyalty 6.00 support 6.25

2015 : gen: 6.23 company 6.00 loyalty 4.57 support 6.00

2014 : gen: 5.52 company 5.42 loyalty 4.70 support 4.92

2013 : gen: 6.32 company 6.56 loyalty 5.74 support 7.06

2012 : gen: 6.30 company 6.21 loyalty 5.95 support 6.35

2011 : gen: 6.80 company 6.80 loyalty 6.23 support 6.69

2010 : gen: 5.92 company 6.08 loyalty 5.77 support 5.92

2009 : gen: 6.29 company 6.48 loyalty 5.55 support 6.52

2008 : gen: 6.00 company 5.79 loyalty 4.94 support 5.55

2007 : gen: 6.17 company 6.08 loyalty 4.61 support 5.58

Comments

I think the vendor is doing its best; the challenge I have with full implementation and satisfaction is the capability of my IT Support Unit to read the manuals and assist the librarian to make the best out of the ILS. (Type: Special)

Shortly after we purchased in 2014, and before we implemented, the company was purchased by Innovative. This seriously affected customer service. It does seem that things have improved somewhat. (Type: Academic)

The number of items above is for the items in the catalogue. We have many other collecitons not catalogued. Virtua is a well working, matured ils, that fills our needs perfectly fine. It's a bit old, and some people would like to have a new, more modern system to work in/with. (Type: Academic)

Our library is one of 4 partners in [...] coalition. Innovative-VTLS no longer supports Virtua and we had the final upgrade in 2013. We approached Innovative for possible options but they are unable to support broadcast searching of multiple databases and we would be required to merge (not an option we prefer). They are also not interested in providing a server in Canada. It was evident from one conference call that we are too small to be of much interest to Innovative.(no follow up since January 2015) One partner now opted for open source and another has purchased a small in-house system. The Koha (Bywater) installation will go live in December 2015 and the 2 remaining partners still with Virtua are watching closely. (Type: Government Agency)

Our library is currently considering migrating to a new automation system in the context of a global Swiss project called SLSP (Swiss Library Service Platform). (Type: Academic)

We just signed a contract with SirsiDynix and will be switching from Innovative-Virtua to Symphony in April 2016. When Innovative bought VTLS in 2014, it was evident that Virtua was no longer going to be developed because Innovative now had 3 competing products. The determining factor in our switch however has mostly been determined by cost. The fall of the Canadian dollar has been a significant hurdle in dealings with any American vendor. The customer support staff has been extraordinary over the last 20 years I've been with the library. One of the advantages of having dealt with a smaller company is that you get to know the staff better; there's a rapport you develop that you won't necessarily get with some of the larger companies and I will miss that. We were early implementers of FRBR (although we had to abandon the model after the company dropped its support) and an early innovator in the use of Unicode. VTLS was actually one of the more innovative of ILS vendors and although there were many challenges along the way, the strongest element of the company was its support staff. (Type: Public)

ILS