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Statistical Report for Virtua


2017 Survey Results
Product: Virtua Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction14 3 8 3 77.007
ILS Functionality14 2 10 2 77.007
Print Functionality13 6 4 3 77.778
Electronic Functionality14 1 2 2 1 4 4 64.716
Company Satisfaction14 1 3 7 3 76.717
Support Satisfaction14 1 2 7 3 1 76.937
Support Improvement14 1 2 3 5 1 2 65.576
Company Loyalty14 1 3 2 5 2 1 65.296
Open Source Interest14 2 3 2 1 1 1 2 1 1 13.433

CategoryTotalYespercent
Considering new ILS14 750.00%
Considering new Interface14 321.43%
System Installed on time?14 857.14%

Average Collection size: 1688335

TypeCount
Public0
Academic12
School0
Consortia0
Special1

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,0003
[3] 100,001-250,0001
[4] 250,001-1,000,0002
[5] 1,000,001-10,000,0008
[6] over 10,000,0010



2016 Survey Results
Product: Virtua Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction21 1 1 1 1 5 4 7 1 86.337
ILS Functionality21 2 2 1 4 4 5 3 86.577
Print Functionality21 1 2 5 10 3 87.528
Electronic Functionality21 1 1 1 5 4 1 4 1 3 34.484
Company Satisfaction21 1 1 2 1 1 5 5 4 1 65.816
Support Satisfaction20 1 1 1 1 2 2 4 6 2 86.257
Support Improvement21 1 1 2 3 5 3 1 3 2 55.335
Company Loyalty21 1 1 1 3 1 3 4 5 2 86.007
Open Source Interest21 3 2 1 6 3 3 1 2 44.144

CategoryTotalYespercent
Considering new ILS21 1152.38%
Considering new Interface21 523.81%
System Installed on time?21 1885.71%

Average Collection size: 1330627

TypeCount
Public1
Academic13
School1
Consortia0
Special1

Size CategoryCount
[1] Under 10,0002
[2] 10,001-100,0004
[3] 100,001-250,0002
[4] 250,001-1,000,0003
[5] 1,000,001-10,000,0009
[6] over 10,000,0010



2015 Survey Results
Product: Virtua Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction13 1 1 1 3 2 4 1 86.237
ILS Functionality14 1 1 2 1 3 5 1 86.217
Print Functionality14 1 4 6 3 87.798
Electronic Functionality14 1 1 2 1 1 4 3 1 64.936
Company Satisfaction14 1 2 2 3 1 5 86.006
Support Satisfaction13 1 1 1 3 2 2 3 56.007
Support Improvement14 2 1 1 4 2 1 1 1 1 44.294
Company Loyalty14 3 2 1 2 1 3 1 1 04.575
Open Source Interest14 3 2 3 1 2 2 1 03.212

CategoryTotalYespercent
Considering new ILS14 857.14%
Considering new Interface14 17.14%
System Installed on time?14 1285.71%

Average Collection size: 1203307

TypeCount
Public1
Academic7
School1
Consortia0
Special1

Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,0003
[3] 100,001-250,0002
[4] 250,001-1,000,0002
[5] 1,000,001-10,000,0006
[6] over 10,000,0010



2014 Survey Results
Product: Virtua Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction25 2 1 2 3 2 3 7 4 1 75.526
ILS Functionality25 1 1 2 2 1 5 9 3 1 75.887
Print Functionality24 1 2 4 5 11 1 87.048
Electronic Functionality23 2 3 1 2 1 2 6 2 3 1 64.706
Company Satisfaction24 3 1 3 1 6 4 4 2 65.426
Support Satisfaction24 3 3 3 3 4 4 3 1 64.926
Support Improvement24 2 4 2 3 4 3 1 2 3 14.585
Company Loyalty23 4 1 3 3 3 2 2 1 4 04.705
Open Source Interest25 3 5 5 3 2 1 1 1 4 13.442

CategoryTotalYespercent
Considering new ILS25 832.00%
Considering new Interface25 728.00%
System Installed on time?25 1976.00%

Average Collection size: 1609430

TypeCount
Public5
Academic14
School0
Consortia0
Special1

Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,0004
[3] 100,001-250,0002
[4] 250,001-1,000,0005
[5] 1,000,001-10,000,0008
[6] over 10,000,0011



2013 Survey Results
Product: Virtua Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction19 3 1 1 2 6 3 3 76.327
ILS Functionality19 2 1 1 1 2 7 3 2 76.267
Print Functionality19 1 1 2 4 8 3 87.268
Electronic Functionality19 1 1 2 2 1 6 3 2 1 65.266
Company Satisfaction18 1 2 2 1 4 6 2 86.567
Support Satisfaction17 1 1 2 3 8 2 87.068
Support Improvement17 2 5 1 3 2 4 56.597
Company Loyalty19 2 2 1 1 1 1 5 2 4 75.747
Open Source Interest19 7 1 4 4 1 1 1 02.632

CategoryTotalYespercent
Considering new ILS19 842.11%
Considering new Interface19 736.84%
System Installed on time?19 1578.95%

Average Collection size: 1048469

TypeCount
Public4
Academic11
School0
Consortia0
Special0

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,0003
[3] 100,001-250,0002
[4] 250,001-1,000,0006
[5] 1,000,001-10,000,0007
[6] over 10,000,0010



2012 Survey Results
Product: Virtua Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction43 1 2 2 3 5 8 5 13 4 86.307
ILS Functionality42 1 1 4 4 7 9 11 5 86.607
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction42 2 2 3 1 3 9 8 9 5 66.217
Support Satisfaction40 2 1 4 2 2 6 7 9 7 86.357
Support Improvement40 2 1 7 11 2 4 4 9 56.085
Company Loyalty41 2 2 1 4 4 3 3 5 9 8 85.957
Open Source Interest41 11 8 7 1 3 5 2 3 1 02.512

CategoryTotalYespercent
Considering new ILS45 715.56%
Considering new Interface45 1635.56%
System Installed on time?45 3884.44%

Average Collection size: 1066884

TypeCount
Public8
Academic26
School1
Consortia0
Special2

Size CategoryCount
[1] Under 10,0003
[2] 10,001-100,0008
[3] 100,001-250,0008
[4] 250,001-1,000,00012
[5] 1,000,001-10,000,0008
[6] over 10,000,0011



2011 Survey Results
Product: Virtua Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction35 1 1 2 3 3 8 15 2 86.807
ILS Functionality35 1 1 2 1 5 10 14 1 86.777
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction35 1 6 5 9 11 3 86.807
Support Satisfaction35 1 1 2 4 3 11 9 4 76.697
Support Improvement34 1 10 3 8 6 6 56.767
Company Loyalty35 2 1 3 1 4 3 8 8 5 76.237
Open Source Interest35 10 4 8 2 3 2 3 1 2 02.712

CategoryTotalYespercent
Considering new ILS35 514.29%
Considering new Interface35 1645.71%
System Installed on time?35 3085.71%

Average Collection size: 653420

TypeCount
Public5
Academic23
School1
Consortia0
Special1

Size CategoryCount
[1] Under 10,0003
[2] 10,001-100,0007
[3] 100,001-250,0005
[4] 250,001-1,000,0009
[5] 1,000,001-10,000,0009
[6] over 10,000,0010



2010 Survey Results
Product: Virtua Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction13 1 1 1 1 1 4 4 75.927
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction13 1 1 1 2 4 4 76.087
Support Satisfaction13 1 2 1 5 3 1 75.927
Support Improvement13 1 1 1 1 3 1 1 2 2 55.465
Company Loyalty13 2 1 1 4 4 1 75.777
Open Source Interest13 3 3 1 2 1 1 2 02.922

CategoryTotalYespercent
Considering new ILS13 215.38%
Considering new Interface13 430.77%
System Installed on time?13 1076.92%

Average Collection size: 678616

TypeCount
Public1
Academic9
School1
Consortia0
Special1

Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,0004
[3] 100,001-250,0000
[4] 250,001-1,000,0002
[5] 1,000,001-10,000,0002
[6] over 10,000,0010



2009 Survey Results
Product: Virtua Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction21 1 1 1 5 8 4 1 76.297
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction21 1 1 1 1 3 7 5 2 76.487
Support Satisfaction21 2 1 2 3 5 6 2 86.527
Support Improvement20 1 1 1 1 1 8 2 5 76.857
Company Loyalty20 4 1 2 3 3 5 2 85.557
Open Source Interest20 5 4 1 1 3 1 1 1 3 03.704

CategoryTotalYespercent
Considering new ILS21 314.29%
Considering new Interface21 733.33%
System Installed on time?21 1571.43%





2008 Survey Results
Product: Virtua Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction32 1 1 2 3 2 6 11 6 76.007
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction33 2 3 1 3 3 2 11 8 75.797
Support Satisfaction33 1 1 2 2 3 5 7 4 7 1 65.556
Support Improvement0 not applicable
Company Loyalty32 5 2 4 5 2 7 7 74.946
Open Source Interest33 8 8 5 2 3 2 4 1 03.062

CategoryTotalYespercent
Considering new ILS33 1030.30%
Considering new Interface33 1236.36%
System Installed on time?33 3193.94%





2007 Survey Results
Product: Virtua Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction23 1 1 2 3 4 6 6 76.177
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction24 1 2 2 3 5 4 5 2 66.086
Support Satisfaction24 1 1 2 5 2 2 5 5 1 45.586
Support Improvement0 not applicable
Company Loyalty23 2 3 2 2 1 4 1 4 1 3 54.615
Open Source Interest23 2 5 2 3 2 1 1 4 3 14.353

CategoryTotalYespercent
Considering new ILS24 28.33%
Considering new Interface24 625.00%
System Installed on time?24 14.17%




2017 : gen: 7.00 company 6.71 loyalty 5.29 support 6.93

2016 : gen: 6.33 company 5.81 loyalty 6.00 support 6.25

2015 : gen: 6.23 company 6.00 loyalty 4.57 support 6.00

2014 : gen: 5.52 company 5.42 loyalty 4.70 support 4.92

2013 : gen: 6.32 company 6.56 loyalty 5.74 support 7.06

2012 : gen: 6.30 company 6.21 loyalty 5.95 support 6.35

2011 : gen: 6.80 company 6.80 loyalty 6.23 support 6.69

2010 : gen: 5.92 company 6.08 loyalty 5.77 support 5.92

2009 : gen: 6.29 company 6.48 loyalty 5.55 support 6.52

2008 : gen: 6.00 company 5.79 loyalty 4.94 support 5.55

2007 : gen: 6.17 company 6.08 loyalty 4.61 support 5.58

Comments

We just switched to this program three months ago. Three days after we signed the contract, we were informed that VTLS had been bought out by Innovative. The company has lost at least 25 positions and we think that this is reflected in the speed in which tech support issues are handled, however, we do not have anything to compare it against. We only used Insignia for approximately 15 months since we found it to be unstable and it did not live up to its claims. (Type: Academic)

Unfortunately, with the sale of VTLS to III, support services have gotten worse. Our last upgrade took from March, when we initiated it, to October, parts of 8 months. We hope this isn't the new norm. During that time, responses to our emails often took more than a week; I remember a 2 week delay. We haven't noticed a marked change in the program. III hasn't made it a point to get acquainted, and we find III's website to be less than instructive. For example, under VTLS global support, it says there are useful links. One of the links if to the very same page, the other is to a list of holiday observances. I trust things will get better and hope other former VTLS clients haven't experienced what we have. (Type: Museum)

The purchase of VTLS by Innovative in June 2014 may soon bring up the request for a new ILS and an ILS with web-based clients. (Type: Academic)

Most libraries in Uganda are using koha. That would make economic and technical sense to migrate. (Type: Academic)

Recently VTLS was acquired by INNOVATIVE INTERFACES (II). Polaris was also acquired by II. From what we have seen and been told there will be new developments including a discovery engine that is OPAC -centric and visualisation of authoritative and annotated data through multi- tenant architecture. (Type: Academic)

Ongoing frustration with all ILS vendors we've used--promise the sky and deliver very so-so products. Much of what is promised is actually not available but "in development". The other frustration is that ILS' seem to either have a decent customer interface and poor/clunky tech. services/staff interface or vis versa. Our repository and ILS don't play well together even tho' they're from the same company. And, I'm concerned about what's going to happen down the road with VTLS being sold to II. (Type: Government Agency)

We are currently in the RFP tendering stage to get a new ILS (Type: Public)

Please note that VTLS became part of Innovative several months ago, but still functions as an independent system. We were led to believe that this will remain the case for some years to come. (Type: Academic)

VIRTUA is not improving and if it does, the pace is too slow and insufficient to cope with latest technology changes or to get a better comparison with other ILS'es. Also to benefit from the significant changes or improvements, the customer has pay additional cost. I am using this product just because I don't have a choice. This is the only product which provides local support in Pakistan. So, libraries are sort of obliged to use it because there is no other option. Its not too bad. But better ones are there. Only the companies refuse to sell them in Pakistan because they are ready to commit for the required local support, (Type: Academic)

The Library is a member of the [...] Consortium. We have almost no direct relations with the company from which we acquired the ILS, nor with its Customer support services. The choice of a new automation system will probably also be done within a consortium. (Type: Academic)

Now that VTLS has been bought out by Innovative, it seems likely that Virtua will be wound down rapidly with customers encouraged to migrate to Sierra. (Type: Public)

We're yet to start inputting bibliographic data of electronic resources into the ILS. The library does not use open source ILS. (Type: Special)

since acquisition of VTLS by III it is becoming quickly clear that Virtua developpement will stop. alot of VTLS people have been dismissed; support . very few people indevelopment team for now. customers are aware about nothing; very poor communication from III. the latest VTLS user's group with some III people is showing clearly that the only concern of III is a commercial one. The support has totally declined since the acquisition. they have also chosen as virtua product manager and as responsible of service at the VTLS side, 2 of the less skilly people unable to answer to anything. The vision of such a "big" company is very poor; I am not sure that they are doing any technological watch. They have nothing clear to show as new ILS devlopment: sierra is just a layer on the top of an old ILS system. they are far from a multi-tenant architecture. The prove that they are nowhere is that they are working with one people from VTLS for building an unified platform base notably on VITAL (essentially on RDF, perhaps fedora) Such a company without no real new library platform is a pity, and is showing were are the concern: money, just that. It is clear that the most quickly possible we will move into another company and make an rfp (Type: Academic)

The purchase of VTLS by III has been bad for our experinece of customer support provided since the take over. It used to be very good. (Type: Academic)

VIRTUA has been a good system but it is now lagging behind in providing latest features and not improving their product at the pace required to catch up with the competitors in the market. We are sort of tied to it due to mainly, financial reasons and secondly unavailability of vendor support for other ILS in the country. (Type: Academic)

ILS