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Statistical Report for Library.Solution


2017 Survey Results
Product: Library.Solution Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction115 1 5 2 10 7 14 18 27 31 96.938
ILS Functionality115 1 2 3 8 10 11 24 38 18 86.927
Print Functionality114 2 1 1 6 3 7 11 16 31 36 97.188
Electronic Functionality112 6 3 10 5 7 8 12 19 29 13 85.897
Company Satisfaction114 2 1 3 8 4 9 15 36 36 87.338
Support Satisfaction115 1 2 1 9 4 8 14 27 49 97.548
Support Improvement113 2 5 2 7 24 13 15 23 22 56.477
Company Loyalty114 7 2 3 3 7 10 7 15 22 38 96.678
Open Source Interest115 44 12 14 3 13 9 8 6 1 5 02.512

CategoryTotalYespercent
Considering new ILS115 2925.22%
Considering new Interface115 119.57%
System Installed on time?115 10893.91%

Average Collection size: 128919

TypeCount
Public85
Academic12
School12
Consortia0
Special1

Size CategoryCount
[1] Under 10,0002
[2] 10,001-100,00067
[3] 100,001-250,00032
[4] 250,001-1,000,00010
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2016 Survey Results
Product: Library.Solution Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction95 1 1 2 1 4 5 11 17 31 22 87.168
ILS Functionality95 1 2 7 3 11 20 33 18 87.198
Print Functionality95 2 1 1 5 3 8 21 28 26 87.288
Electronic Functionality94 1 3 2 3 5 15 11 27 17 10 76.307
Company Satisfaction94 2 1 2 8 7 15 32 27 87.448
Support Satisfaction92 1 2 3 6 8 14 19 39 97.588
Support Improvement93 1 11 27 7 16 16 15 56.417
Company Loyalty90 3 3 2 3 8 8 5 10 17 31 96.708
Open Source Interest93 30 10 12 8 10 7 5 2 6 3 02.712

CategoryTotalYespercent
Considering new ILS97 1212.37%
Considering new Interface97 99.28%
System Installed on time?97 8991.75%

Average Collection size: 135641

TypeCount
Public66
Academic13
School12
Consortia0
Special1

Size CategoryCount
[1] Under 10,0002
[2] 10,001-100,00055
[3] 100,001-250,00027
[4] 250,001-1,000,00010
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2015 Survey Results
Product: Library.Solution Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction102 2 2 2 3 5 10 25 26 27 97.218
ILS Functionality102 1 3 3 2 5 14 16 37 21 87.168
Print Functionality102 1 1 4 3 9 13 38 33 87.678
Electronic Functionality99 1 3 6 13 8 24 26 18 86.897
Company Satisfaction102 1 1 1 1 4 3 4 19 33 35 97.588
Support Satisfaction102 3 2 4 2 5 13 35 38 97.668
Support Improvement99 3 1 1 7 20 9 13 18 27 96.727
Company Loyalty101 5 1 2 2 5 8 7 11 31 29 86.928
Open Source Interest102 35 12 12 3 9 9 7 4 1 10 02.882

CategoryTotalYespercent
Considering new ILS104 1918.27%
Considering new Interface104 76.73%
System Installed on time?104 9894.23%

Average Collection size: 180187

TypeCount
Public72
Academic11
School13
Consortia0
Special0

Size CategoryCount
[1] Under 10,0003
[2] 10,001-100,00055
[3] 100,001-250,00028
[4] 250,001-1,000,00013
[5] 1,000,001-10,000,0002
[6] over 10,000,0010



2014 Survey Results
Product: Library.Solution Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction92 1 1 4 7 10 26 25 18 77.177
ILS Functionality91 2 4 3 5 10 22 32 13 87.037
Print Functionality91 5 5 9 25 22 25 77.428
Electronic Functionality90 1 3 6 4 3 20 19 24 10 86.577
Company Satisfaction91 2 1 3 4 8 21 26 26 87.438
Support Satisfaction91 1 1 3 2 3 6 14 28 33 97.588
Support Improvement87 1 1 1 5 21 5 15 20 18 56.767
Company Loyalty90 2 2 1 1 6 6 5 12 23 32 97.198
Open Source Interest90 33 17 13 1 11 4 6 2 3 02.081

CategoryTotalYespercent
Considering new ILS93 99.68%
Considering new Interface93 66.45%
System Installed on time?93 8692.47%

Average Collection size: 140836

TypeCount
Public65
Academic11
School12
Consortia0
Special0

Size CategoryCount
[1] Under 10,0005
[2] 10,001-100,00053
[3] 100,001-250,00023
[4] 250,001-1,000,00011
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2013 Survey Results
Product: Library.Solution Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction69 1 1 2 2 6 8 16 13 20 97.107
ILS Functionality69 2 1 4 7 8 11 23 13 87.018
Print Functionality69 2 1 3 5 7 12 20 19 87.208
Electronic Functionality68 5 1 1 2 8 8 8 12 14 9 85.977
Company Satisfaction69 1 2 3 4 6 11 24 18 87.338
Support Satisfaction68 1 1 7 7 11 13 28 97.568
Support Improvement66 1 1 3 18 7 6 12 18 56.807
Company Loyalty66 3 2 1 1 6 10 6 10 27 97.008
Open Source Interest67 32 1 7 6 2 13 2 2 2 02.242

CategoryTotalYespercent
Considering new ILS70 1014.29%
Considering new Interface70 34.29%
System Installed on time?70 6998.57%

Average Collection size: 156324

TypeCount
Public53
Academic4
School7
Consortia0
Special1

Size CategoryCount
[1] Under 10,0003
[2] 10,001-100,00040
[3] 100,001-250,00014
[4] 250,001-1,000,00010
[5] 1,000,001-10,000,0001
[6] over 10,000,0010



2012 Survey Results
Product: Library.Solution Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction106 2 1 5 1 5 8 17 34 33 87.388
ILS Functionality105 2 1 2 5 3 8 24 36 24 87.268
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction105 1 1 1 5 4 9 10 33 41 97.648
Support Satisfaction106 1 1 2 2 3 9 10 34 44 97.748
Support Improvement105 1 1 2 26 8 17 17 33 97.047
Company Loyalty106 10 4 2 4 5 9 13 13 46 96.778
Open Source Interest105 37 11 11 11 8 10 6 4 7 02.662

CategoryTotalYespercent
Considering new ILS110 1412.73%
Considering new Interface110 65.45%
System Installed on time?110 10393.64%

Average Collection size: 162637

TypeCount
Public85
Academic10
School10
Consortia0
Special0

Size CategoryCount
[1] Under 10,0005
[2] 10,001-100,00053
[3] 100,001-250,00030
[4] 250,001-1,000,00017
[5] 1,000,001-10,000,0002
[6] over 10,000,0010



2011 Survey Results
Product: Library.Solution Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction130 2 3 3 5 12 33 31 41 97.468
ILS Functionality128 3 4 9 11 31 46 24 87.328
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction130 1 1 1 2 10 11 24 34 46 97.578
Support Satisfaction130 2 4 3 8 11 20 34 48 97.528
Support Improvement129 3 2 3 8 22 9 21 24 37 96.837
Company Loyalty129 5 4 4 4 3 9 7 12 25 56 97.068
Open Source Interest128 37 11 20 12 10 11 10 8 2 7 02.952

CategoryTotalYespercent
Considering new ILS132 2015.15%
Considering new Interface132 75.30%
System Installed on time?132 12796.21%

Average Collection size: 135321

TypeCount
Public100
Academic11
School8
Consortia0
Special2

Size CategoryCount
[1] Under 10,0003
[2] 10,001-100,00070
[3] 100,001-250,00040
[4] 250,001-1,000,00014
[5] 1,000,001-10,000,0001
[6] over 10,000,0010



2010 Survey Results
Product: Library.Solution Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction103 1 7 6 6 7 21 31 24 87.098
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction102 1 4 1 4 9 4 21 29 29 87.238
Support Satisfaction103 2 2 2 7 2 11 18 19 40 97.328
Support Improvement100 4 1 5 3 4 24 10 11 22 16 56.136
Company Loyalty103 6 3 8 1 1 7 3 12 16 46 96.848
Open Source Interest102 34 9 15 10 3 14 4 4 1 8 02.772

CategoryTotalYespercent
Considering new ILS105 1514.29%
Considering new Interface105 87.62%
System Installed on time?105 9388.57%

Average Collection size: 99085

TypeCount
Public80
Academic10
School10
Consortia0
Special0

Size CategoryCount
[1] Under 10,0005
[2] 10,001-100,00056
[3] 100,001-250,00019
[4] 250,001-1,000,0007
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2009 Survey Results
Product: Library.Solution Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction110 1 2 4 3 6 4 45 26 19 77.067
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction110 1 2 6 4 2 7 25 33 30 87.278
Support Satisfaction110 1 1 4 3 1 5 12 20 31 32 97.238
Support Improvement104 3 2 2 3 6 26 6 19 20 17 56.267
Company Loyalty109 4 3 6 1 1 12 4 15 22 41 96.948
Open Source Interest110 24 17 11 7 9 16 9 8 4 5 03.303

CategoryTotalYespercent
Considering new ILS115 108.70%
Considering new Interface115 108.70%
System Installed on time?115 9784.35%





2008 Survey Results
Product: Library.Solution Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction30 3 2 4 6 7 8 97.208
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction30 2 5 1 3 11 8 87.338
Support Satisfaction29 1 2 1 3 8 8 6 77.077
Support Improvement0 not applicable
Company Loyalty30 1 1 4 2 3 5 14 97.508
Open Source Interest30 7 5 4 3 5 3 2 1 03.002

CategoryTotalYespercent
Considering new ILS30 13.33%
Considering new Interface30 310.00%
System Installed on time?30 30100.00%





2007 Survey Results
Product: Library.Solution Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction45 1 1 4 4 15 12 8 77.167
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction66 1 1 6 6 3 16 18 15 87.058
Support Satisfaction66 1 1 1 2 2 8 4 16 15 16 76.927
Support Improvement0 not applicable
Company Loyalty65 2 3 2 2 1 5 6 7 20 17 86.778
Open Source Interest64 13 9 10 5 6 12 2 4 3 03.003

CategoryTotalYespercent
Considering new ILS66 812.12%
Considering new Interface66 69.09%
System Installed on time?66 11.52%




2017 : gen: 6.93 company 7.33 loyalty 6.67 support 7.54

2016 : gen: 7.16 company 7.44 loyalty 6.70 support 7.58

2015 : gen: 7.21 company 7.58 loyalty 6.92 support 7.66

2014 : gen: 7.17 company 7.43 loyalty 7.19 support 7.58

2013 : gen: 7.10 company 7.33 loyalty 7.00 support 7.56

2012 : gen: 7.38 company 7.64 loyalty 6.77 support 7.74

2011 : gen: 7.46 company 7.57 loyalty 7.06 support 7.52

2010 : gen: 7.09 company 7.23 loyalty 6.84 support 7.32

2009 : gen: 7.06 company 7.27 loyalty 6.94 support 7.23

2008 : gen: 7.20 company 7.33 loyalty 7.50 support 7.07

2007 : gen: 7.16 company 7.05 loyalty 6.77 support 6.92

Comments

Library Corporation has embarked on a new way of gathering library customer and patron user information that I believe has improved their products. Customer service has remained high with very good response time and follow up. (Type: Academic)

TLC is responsive and is constantly in development. They had a mobile app when we wanted one. When we wanted an API for eBooks we got that. As long as they are looking forward and developing we will likely stay with them. Support is very strong. They have even come here when it was warranted at no cost to us. (Type: Public)

The Library Corporation is easy to work with for the most part. There are some areas that did not migrate with the upgrade to a web based product that we would like to see integrated. (Type: Public)

We're always looking for less expensive options but are afraid of support and technological expertise (or lack of expertise to handle issues). None of us is trained in computer programming or in more than basic computing. (Type: Public)

TLC has been very responsive to any requests. They are professional and courteous and take the time to explain any complicated or difficult situations/issues. (Type: Public)

Patron catalog VERY visually attractive. Was told by sales rep that the patron catalog would truncate. It doesn't. Reports function not user friendly. Put on your waders. We have the "Hosted" version. So glad! ILL function very poorly designed. Customer service is usually very responsive. TLC needs to have trainers who have worked in libraries, and hopefully have used various ILSs. Mere computer trainers was not adequate. (Type: Public)

no comments (Type: Public)

We have been frustrated with reports in TLC, they are clunky at best. We also have issues with the lack of ability to use our ILS with a neighboring library (also on same ILS) to share catalog without having to make one library the main library and the other a branch (not politically/financially possible in our area). There are quite a few small things we wish worked better in TLC but functionality is simply not there. (Type: Public)

We are very pleased with our ILS vendor; their customer support is first rate. They respond to support requests in a timely manner and are always friendly and professional. The company listens to its customers when developing new features and encourages library to become early adopters in order to test the software before it is put into wide release. We feel as though we are partners, we are listened to, and our opinions matter. (Type: Academic)

The development of the Discovery Interface is intriguing and would have great promise for a public library of our size. No doubt, there would be a learning curve for the staff and patrons. However, the access potential for our public would be a new level of information that presently does not exist with the technology we have in place. (Type: Public)

It seems the simpler the request, the harder it is for TLC to take on and fix or upgrade. Sometimes it comes to a new module fully upgraded to fix a lot of the original module problems which can take several months to be done. (Type: Public)

I have just come on board as Library Director and there is no staff support to help with the functionality of the system. Currently we are trying to understand how to operate the circulation portion of the system and that seemed pretty easy, but I am not versed on how to do an inventory and the automated system seems a bit un user friendly. Hopefully I will be able to go for some training with TLC company to fully understand the system. I answered the questions to the best of my ability but understand that we have not had any contact with the company since I am trying to finish the clean up process first and the second phase will be to get the automation system up and running. So very sorry if I did my best with first impression of the user friendliness of the system. I also don't know what is meant by implementing an open source ILS? sorry. (Type: Public)

[..] (Type: Academic)

We are very satisfied with TLC - the product, the company, the support and the people who work there. (Type: School)

We just did and RFP an chose a vendor for the next phase of our ILS. We are also implementing Social Force with this ILS as well as discovery. (Type: School)

We bought out our contract from Sirsi-Dynix to move to The Library Corporation and have been ecstatic with our customer service and our product ever since. The only issues we have had are minor ones and they are addressed within hours of being reported. When TLC holds a national conference for users, I feel like I'm going to a family reunion. Even Annette Murphy, the President/CEO, has been with the company for 40 years! (Type: Public)

Very satisfied since migrating to The Library Corporation 1 year ago. Staff and public find it easy to use. Their "hosting services" make upgrades seamless. We are particularly happy with the reports we are now able to generate since now no matter when you run a report you get the same results (that did not always happen with previous ILS). (Type: Public)

We've only been using our present system for 14 months or so, so our prior year comparison data should be discounted (I tried to select neutral numbers there so they should interfere minimally with statistical analysis). Number of items in our collection presently refers only to our physical collection, no electronic items. (Type: Academic)

We are very satisfied with our current provider, Library Solutions and would not consider a change any time soon (Type: Public)

ILS