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Statistical Report for Koha -- ByWater Solutions


2017 Survey Results
Product: Koha -- ByWater Solutions Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction170 1 5 5 10 40 53 56 97.748
ILS Functionality169 1 6 9 14 43 59 37 87.468
Print Functionality169 2 1 6 3 10 32 59 56 87.708
Electronic Functionality161 4 2 6 3 6 22 24 28 45 21 86.507
Company Satisfaction168 1 1 2 6 11 27 45 75 97.938
Support Satisfaction168 1 1 3 9 11 25 34 84 97.929
Support Improvement161 1 3 11 37 14 15 36 44 96.907
Company Loyalty166 5 1 4 5 14 8 22 30 77 97.438
Open Source Interest155 11 4 8 5 2 10 9 106 97.549

CategoryTotalYespercent
Considering new ILS172 105.81%
Considering new Interface172 179.88%
System Installed on time?172 16294.19%

Average Collection size: 91947

TypeCount
Public49
Academic27
School6
Consortia0
Special1

Size CategoryCount
[1] Under 10,00019
[2] 10,001-100,000108
[3] 100,001-250,00031
[4] 250,001-1,000,00010
[5] 1,000,001-10,000,0001
[6] over 10,000,0010



2016 Survey Results
Product: Koha -- ByWater Solutions Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction124 1 1 1 4 8 25 47 37 87.748
ILS Functionality124 2 2 2 3 10 32 52 21 87.448
Print Functionality124 3 1 1 1 2 6 28 45 37 87.618
Electronic Functionality120 9 3 8 5 8 18 24 30 15 86.177
Company Satisfaction124 1 1 1 2 1 10 15 37 56 97.948
Support Satisfaction121 1 1 2 4 9 11 41 52 97.908
Support Improvement110 2 3 29 6 18 21 31 97.007
Company Loyalty120 1 1 1 4 8 6 14 28 57 97.788
Open Source Interest109 8 1 1 1 4 4 1 4 8 77 97.649

CategoryTotalYespercent
Considering new ILS125 32.40%
Considering new Interface125 108.00%
System Installed on time?125 12196.80%

Average Collection size: 85491

TypeCount
Public75
Academic28
School4
Consortia0
Special2

Size CategoryCount
[1] Under 10,00016
[2] 10,001-100,00080
[3] 100,001-250,00022
[4] 250,001-1,000,0005
[5] 1,000,001-10,000,0001
[6] over 10,000,0010



2015 Survey Results
Product: Koha -- ByWater Solutions Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction152 3 2 1 2 7 11 33 50 43 87.438
ILS Functionality152 1 1 2 3 4 5 17 37 59 23 87.208
Print Functionality150 2 2 2 4 1 5 4 22 56 52 87.618
Electronic Functionality140 8 2 2 4 7 14 22 27 34 20 86.357
Company Satisfaction152 3 2 1 3 2 4 12 18 44 63 97.628
Support Satisfaction149 2 1 2 4 7 11 21 36 65 97.708
Support Improvement145 2 1 9 36 9 12 21 55 97.038
Company Loyalty146 7 2 4 5 8 11 10 32 67 97.348
Open Source Interest130 10 3 2 7 4 2 3 11 88 97.469

CategoryTotalYespercent
Considering new ILS155 53.23%
Considering new Interface155 1610.32%
System Installed on time?155 14996.13%

Average Collection size: 101914

TypeCount
Public91
Academic32
School6
Consortia0
Special3

Size CategoryCount
[1] Under 10,00012
[2] 10,001-100,000100
[3] 100,001-250,00023
[4] 250,001-1,000,00013
[5] 1,000,001-10,000,0002
[6] over 10,000,0010



2014 Survey Results
Product: Koha -- ByWater Solutions Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction116 1 1 1 9 12 30 39 23 87.348
ILS Functionality116 3 1 2 6 18 31 35 20 87.177
Print Functionality115 1 1 6 9 20 47 31 87.698
Electronic Functionality112 3 4 2 4 3 11 14 31 28 12 76.437
Company Satisfaction116 1 2 3 6 8 23 30 43 97.618
Support Satisfaction115 1 1 1 2 6 12 21 25 46 97.638
Support Improvement110 1 1 3 9 24 9 16 16 31 96.737
Company Loyalty111 1 3 1 3 6 10 8 9 23 47 97.268
Open Source Interest101 6 1 2 2 1 5 1 4 12 67 97.659

CategoryTotalYespercent
Considering new ILS119 75.88%
Considering new Interface119 1210.08%
System Installed on time?119 10991.60%

Average Collection size: 97617

TypeCount
Public73
Academic21
School4
Consortia0
Special1

Size CategoryCount
[1] Under 10,00014
[2] 10,001-100,00072
[3] 100,001-250,00017
[4] 250,001-1,000,0009
[5] 1,000,001-10,000,0001
[6] over 10,000,0010



2013 Survey Results
Product: Koha -- ByWater Solutions Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction89 1 1 2 3 8 19 27 28 97.618
ILS Functionality89 1 1 2 4 9 29 25 18 77.297
Print Functionality89 1 2 1 2 3 15 32 33 97.848
Electronic Functionality85 3 3 2 1 3 10 12 17 20 14 86.467
Company Satisfaction89 1 1 2 1 3 5 10 25 41 97.838
Support Satisfaction88 1 2 1 1 4 3 10 24 42 97.848
Support Improvement82 1 1 1 13 8 11 19 28 97.308
Company Loyalty88 4 2 2 1 7 1 9 14 48 97.489
Open Source Interest78 2 1 1 1 1 6 2 2 62 98.009

CategoryTotalYespercent
Considering new ILS91 33.30%
Considering new Interface91 77.69%
System Installed on time?91 8694.51%

Average Collection size: 100698

TypeCount
Public53
Academic21
School3
Consortia0
Special2

Size CategoryCount
[1] Under 10,0005
[2] 10,001-100,00057
[3] 100,001-250,00016
[4] 250,001-1,000,0006
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2012 Survey Results
Product: Koha -- ByWater Solutions Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction63 1 1 5 14 25 17 87.788
ILS Functionality63 1 1 2 4 18 27 10 87.488
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction63 1 1 1 2 12 11 35 98.119
Support Satisfaction63 1 1 2 14 12 33 98.059
Support Improvement59 1 2 4 5 5 6 13 23 97.278
Company Loyalty61 2 2 2 2 8 8 37 98.029
Open Source Interest57 2 1 2 2 3 2 45 98.219

CategoryTotalYespercent
Considering new ILS65 00.00%
Considering new Interface65 11.54%
System Installed on time?65 5990.77%

Average Collection size: 148035

TypeCount
Public40
Academic11
School3
Consortia0
Special1

Size CategoryCount
[1] Under 10,0004
[2] 10,001-100,00044
[3] 100,001-250,0009
[4] 250,001-1,000,0005
[5] 1,000,001-10,000,0001
[6] over 10,000,0010



2011 Survey Results
Product: Koha -- ByWater Solutions Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction59 1 1 3 3 13 23 15 87.618
ILS Functionality59 1 1 3 9 17 17 11 77.257
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction59 2 1 1 8 18 29 98.078
Support Satisfaction59 1 2 3 7 11 35 98.179
Support Improvement56 1 11 6 4 9 25 97.438
Company Loyalty59 2 2 2 3 3 9 38 97.989
Open Source Interest49 2 1 1 2 2 3 38 98.069

CategoryTotalYespercent
Considering new ILS62 00.00%
Considering new Interface62 58.06%
System Installed on time?62 5995.16%

Average Collection size: 104566

TypeCount
Public42
Academic7
School3
Consortia0
Special2

Size CategoryCount
[1] Under 10,0007
[2] 10,001-100,00034
[3] 100,001-250,0008
[4] 250,001-1,000,0005
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2010 Survey Results
Product: Koha -- ByWater Solutions Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction37 1 2 12 8 14 97.868
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction37 4 14 19 98.419
Support Satisfaction36 3 14 19 98.449
Support Improvement37 1 3 10 23 98.469
Company Loyalty37 2 6 29 98.739
Open Source Interest37 37 99.009

CategoryTotalYespercent
Considering new ILS40 12.50%
Considering new Interface40 12.50%
System Installed on time?40 3690.00%

Average Collection size: 57706

TypeCount
Public26
Academic8
School1
Consortia0
Special1

Size CategoryCount
[1] Under 10,0004
[2] 10,001-100,00028
[3] 100,001-250,0005
[4] 250,001-1,000,0001
[5] 1,000,001-10,000,0000
[6] over 10,000,0010


1 Responses for Koha -- ByWater Solutions in 2009

0 Responses for Koha -- ByWater Solutions in 2008

0 Responses for Koha -- ByWater Solutions in 2007

2017 : gen: 7.74 company 7.93 loyalty 7.43 support 7.92

2016 : gen: 7.74 company 7.94 loyalty 7.78 support 7.90

2015 : gen: 7.43 company 7.62 loyalty 7.34 support 7.70

2014 : gen: 7.34 company 7.61 loyalty 7.26 support 7.63

2013 : gen: 7.61 company 7.83 loyalty 7.48 support 7.84

2012 : gen: 7.78 company 8.11 loyalty 8.02 support 8.05

2011 : gen: 7.61 company 8.07 loyalty 7.98 support 8.17

2010 : gen: 7.86 company 8.41 loyalty 8.73 support 8.44

Comments

Although our migration has been less than smooth; indeed, it is infested with bugs, we still do not regret moving to Koha and leaving Horizon. (Type: Public)

I believe that because the open source company we selected after a rigorous RFP process that because the ILS company had 68 new customers the support was stretched too thin. The company could not grow fast enough to accommodate. (Type: Academic)

Until we get high speed broadband, any web-based systems are not going to perform as well as proprietary programs installed on a local server. (Type: Public)

We have only been using Koha for less than a month so other than commenting on Bywater support these questions are hard for me to answer. I will have more experience with the ILS in next year's survey. (Type: Public)

I feel that the KOHA ILS still lacks some basic functionality in terms of patron interface and staff functionality, specifically the accounting module/charging patrons for lost books and creating financial reports. My patrons and I both find the patron interface difficult to use and understand. This has gotten better over the 6 years we've used KOHA but I still believe this lack of intuitive design is a barrier for most patrons. I am very happy with Bywater's migration services and would be happy to recommend them to others. (Type: Public)

In response to the question, Where does the library direct most of its ILS support issues?, I chose ILS vendor even thought I don't consider Bywater Solutions the vendor for Koha. But they are our ILS support company, so I thought that was the closest correct answer to the question. (Type: Academic)

We have been very pleased with Koha as implemented and supported by ByWater Solutions. However, it only houses our print book collection, not our digital resources. We use our website and a CMS (Expression Engine) to manage those. (Type: Special)

We have been using Koha from Bywater. The last "upgrade" not only did not improve things that we heard were going to be better, but broke the system so that it is much less useful. While I loved the idea of "open source", in fact we are paying a lot for a marginally useful system. In particular, none of our Overdrive titles show up in the catalog, we have constant problems with checkins, overdues no longer show in red, and when we are checking out, new checkouts show at the bottom of the list, so that it is hard to know which have actually gone through. The servers are very slow, and we have had several occasions when they do not work at all. (Type: Public)

We are migrating in December 2014 to Apollo. These answers are in relation to our installation of Koha as supported by ByWater. (Type: Public)

There have been bugs with each upgrade of our open sources software but they get resolved right away. (Type: Public)

Koha is an excellent product. 1/3 of the cost for maintenence than other ILS support vendors. Customization, Support, and product far superior to any ILSes we have used in the past. I highly recomment Koha supported by ByWater for any library thinking of migrating from another vendor! (Type: Public)

We already have an open source ILS Koha, hosted by Bywater Solutions and have been very pleased with the system, migration, and customer support (Type: Academic)

Koha is growing very rapidly in features. This is causing some problems with how well the features are working. Our vendor, ByWater Solutions is increasing it's customer base so much that they have a hard time giving the level of customer service we have come to expect. (Type: Public)

I am a new director and some of the answers may be wrong in the interpretation of the question. (Type: Public)

Koha is an open sourse ILS (Type: Public)

Overall -- very satisfied with both the software and the support vendor. (Type: Public)

We use Bywater Solutions Koha. It works very well. Though without our own programmers it sometimes can seem like working with a typical vendor. (Type: Public)

[...] (Type: Public)

Koha is an Open Source ILS. (Type: Public)

The Koha ILS is great. Its interface presents a very easy learning curve for anyone familiar with using popular websites such as google, amazon, ebay, etc. It being open source means that the community can customize it, and we have benefited from this. I can't imagine us moving to another ILS. As far as our vendor, ByWater Solutions, they are great. Their service request system is simple to use. They respond to issues quickly. An added bonus, is that they have Nicole Engard on staff, the writer of the Koha manual. I can't stress enough how confidence inspiring it is to me to have some of my support issues handled by her. (Type: Public)

Koha is a constantly evolving organism. Improvements are being made all the time. The community really does respond to the needs of its constituency. With that being said, there is still a long ways to go until Koha is an equal with the likes of Innovative Interfaces. But then, you get what you pay for, and Koha through ByWater is the right amount of "Bang for the buck" for us. ...and things keep getting better and more robust. ByWater does a great job for us and I hope they keep it up. I also hope that some of the cataloging functionality in Koha will soon be improved so I can better manage our e-resources (batch deletions and edits specifically) [I've heard rumors that something might be in the works.] (Type: Academic)

We recently switched to Koha by ByWater Systems and we've been very pleased with the process. Their tech support has responded to our questions quickly. (Type: Academic)

Customer service has always been prompt and courteous. The question regarding whether it has gotten better or worse was hard to answer, because the customer service has been great since we first contracted with Bywater. (Type: Public)

Bywater Solutions have done a great job in transferring us from Athena to Koha during July-August, 2014, and we are very satisfied with their maintenance of our system on their servers as well as their swift, efficient responses to our many queries since we "went live" with Koha on August 25. (Type: Public)

ByWater Solutions has great customer support. (Type: Medical)

So far, so good. I have just released it to the staff (users) and they seem happy with it. (Type: Corporate)

We are using Koha ILS that is designed for use with multiple branches, not independent members of a consortium. The functionality far, far surpasses anything Follett (prior vendor) has ever offered and improvements are constantly being made. However, sometimes upgrades introduce new bugs and that can be very frustrating. Also, this "group" Koha system can be very difficult for circ desk staff/volunteers that are not very tech savvy. It has been my observation that Bywater responds quickly to any problem that can be addressed. (Type: Public)

Koha is okay from the opac side although the default display is weirdly bad (eg. do I really need to ask for subfields to be displayed for X00 tags?) and the search engine is extremely poor. On the cataloging side, it is a huge pain to work with. (Type: Theology)

Koha's reporting is awful. Difficult to use and not efficient. Since last update, it is very slow. (Type: Academic)

Cataloging new materials with this system can be tricky. For example, the format types displayed on the front end do not match the options available on the back end's cataloging tool -- and the back end only offers four options (books, CD-ROMs, continuing resources, and web resources). This has made it difficult to catalog DVDs. (Type: Academic)

The biggest challenge with the Koha ILS is the functionality of the acquisitions module. Luckily, ByWater is supportive and help us work through the glitches there. In terms of electronic resource management Koha doesn't provide that. We use EBSCO's ERM product for managing those resources. (Type: Academic)

I recommend ByWater Solutions to any library that is considering a hosted Koha implementation. Their customer service and dedication to the development of the ILS is really top-notch, and they definitely care about their customers' wants, needs and feedback about Koha. (Type: Medical)

Just migrated to [...] Koha [...] in September 2014 - They upgraded the system in October 2014. (Type: Public)

Switching to open source community Koha from the proprietary PTFS/Liblime koha-based ILS was a great improvement. The migration through Bywater Solutions went quite smoothly. Because of our terrible experience with the Liblime product, we would have switched to a commercial ILS if our library could have afforded to do so. Open-source Koha works much better than our previous system, but it lacks some of the features and search precision which is available in most traditional ILS systems. (Type: Academic)

Koha is a good ILS, but the search functionality is not up to our needs. We know that at some point int he not too distant future Zebra will be replaced with Elastic Search, and we are looking forward to this. For a special research library, the current search functionality is frustrating. As to service, during our migration I was concerned ByWater might be overextended. They insisted they are not. We did not get good timely responses to our inquiries. This is an oddball library, and ByWater's "trust us - we know how to do this, so do it our way" approach didn't work well for us. We needed a different process, and we could not get it. I discussed this at length after migration with ByWater, and I think they understood my complaints and took them to heart. Didn't help us, of course, but I hope it helps someone else. (Type: Museum)

Bywater Solutions has lagged the last year in addressing development requests. We had 2 that were in hiatus for a year. But I did not follow up or push the issue forward once the request was submitted. (Type: Consortium)

Koha is an excellent ILS for a library of this size, but it would be helpful if we had a dedicated tech person who could work more closely with ByWater to fix bugs, etc. when they come up. I think that there's a language gap between programmers and non-programmers, and we don't always communicate very effectively. The everyday functioning of the ILS is wonderful (if slow). Trying to make changes is where I run into trouble. It can be difficult to figure out how to do things in Koha on your own and it can be difficult to find help with the little things that come up. For example, I was trying to add authorized values to the Location field and it took me the better part of a day to figure out how to do it or where to look for help on how to do it. (Type: Public)

[...] Our support vendor is Bywater and they are excellent. (Type: Public)

System is JUST being implemented and has not yet been used "live." (Type: Academic)

ILS