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Statistical Report for Evergreen -- Equinox Software


2017 Survey Results
Product: Evergreen -- Equinox Software Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction90 2 1 6 15 24 30 12 87.187
ILS Functionality90 2 2 13 10 27 26 10 76.967
Print Functionality90 1 1 3 2 11 27 27 18 77.308
Electronic Functionality88 3 2 2 5 3 11 17 21 18 6 76.087
Company Satisfaction88 1 2 5 8 7 19 24 22 87.198
Support Satisfaction85 1 3 2 5 8 17 25 24 87.388
Support Improvement83 1 1 7 21 4 11 25 13 86.707
Company Loyalty80 5 1 4 3 7 9 9 19 23 96.718
Open Source Interest77 9 2 2 1 6 5 2 1 6 43 96.659

CategoryTotalYespercent
Considering new ILS90 33.33%
Considering new Interface90 910.00%
System Installed on time?90 7886.67%

Average Collection size: 256871

TypeCount
Public49
Academic6
School0
Consortia0
Special0

Size CategoryCount
[1] Under 10,0003
[2] 10,001-100,00056
[3] 100,001-250,00016
[4] 250,001-1,000,00010
[5] 1,000,001-10,000,0004
[6] over 10,000,0010



2016 Survey Results
Product: Evergreen -- Equinox Software Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction72 4 7 14 17 19 11 87.017
ILS Functionality70 1 6 4 11 19 19 10 76.977
Print Functionality69 1 1 2 5 10 12 24 14 87.228
Electronic Functionality70 2 3 1 4 13 15 12 16 4 86.116
Company Satisfaction71 1 3 7 9 14 22 15 87.188
Support Satisfaction68 1 1 3 7 8 13 19 16 87.138
Support Improvement68 1 2 24 7 7 12 15 56.627
Company Loyalty65 2 2 2 1 1 9 4 9 11 24 96.918
Open Source Interest65 6 1 1 1 4 2 3 5 4 38 97.069

CategoryTotalYespercent
Considering new ILS73 22.74%
Considering new Interface73 34.11%
System Installed on time?73 6487.67%

Average Collection size: 225267

TypeCount
Public53
Academic10
School1
Consortia0
Special3

Size CategoryCount
[1] Under 10,0007
[2] 10,001-100,00040
[3] 100,001-250,0008
[4] 250,001-1,000,00012
[5] 1,000,001-10,000,0003
[6] over 10,000,0010



2015 Survey Results
Product: Evergreen -- Equinox Software Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction76 1 1 2 2 12 19 21 18 87.338
ILS Functionality76 1 5 1 8 22 23 16 87.338
Print Functionality76 1 3 1 9 13 27 22 87.618
Electronic Functionality70 2 2 4 4 8 9 14 18 9 86.417
Company Satisfaction74 1 1 4 4 5 12 20 27 97.518
Support Satisfaction73 1 1 3 4 2 4 6 21 31 97.528
Support Improvement73 1 4 20 7 9 16 16 56.757
Company Loyalty72 1 2 3 2 6 5 7 23 23 87.178
Open Source Interest67 9 4 5 1 1 3 1 43 96.739

CategoryTotalYespercent
Considering new ILS79 11.27%
Considering new Interface79 00.00%
System Installed on time?79 7189.87%

Average Collection size: 88567

TypeCount
Public71
Academic5
School0
Consortia0
Special2

Size CategoryCount
[1] Under 10,0003
[2] 10,001-100,00055
[3] 100,001-250,00014
[4] 250,001-1,000,0005
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2014 Survey Results
Product: Evergreen -- Equinox Software Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction74 2 1 7 3 12 19 19 11 76.847
ILS Functionality74 1 3 5 6 10 20 23 6 86.747
Print Functionality72 1 2 5 3 23 24 14 87.398
Electronic Functionality72 2 3 3 11 9 17 12 8 7 65.796
Company Satisfaction72 1 2 3 6 9 16 19 16 87.117
Support Satisfaction72 1 1 6 4 7 17 19 17 87.158
Support Improvement72 4 23 10 11 9 15 56.606
Company Loyalty68 1 1 1 1 4 9 7 10 16 18 96.908
Open Source Interest64 7 1 3 3 4 3 5 38 97.149

CategoryTotalYespercent
Considering new ILS75 11.33%
Considering new Interface75 79.33%
System Installed on time?75 6688.00%

Average Collection size: 212704

TypeCount
Public64
Academic5
School0
Consortia0
Special1

Size CategoryCount
[1] Under 10,0004
[2] 10,001-100,00043
[3] 100,001-250,00012
[4] 250,001-1,000,0008
[5] 1,000,001-10,000,0002
[6] over 10,000,0010



2013 Survey Results
Product: Evergreen -- Equinox Software Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction54 1 3 3 2 7 14 13 11 76.897
ILS Functionality54 2 2 2 1 3 9 10 15 10 86.767
Print Functionality54 1 1 3 2 5 11 19 12 87.268
Electronic Functionality54 4 1 2 5 3 10 3 15 6 5 75.526
Company Satisfaction53 1 2 1 2 2 4 11 17 13 87.118
Support Satisfaction52 1 1 1 3 5 4 11 12 14 97.028
Support Improvement53 1 1 2 8 6 13 12 10 76.857
Company Loyalty52 2 2 1 3 4 1 10 12 17 97.008
Open Source Interest47 6 1 3 2 1 2 5 27 96.949

CategoryTotalYespercent
Considering new ILS54 11.85%
Considering new Interface54 23.70%
System Installed on time?54 4685.19%

Average Collection size: 186961

TypeCount
Public43
Academic5
School0
Consortia0
Special1

Size CategoryCount
[1] Under 10,0003
[2] 10,001-100,00032
[3] 100,001-250,00011
[4] 250,001-1,000,0005
[5] 1,000,001-10,000,0002
[6] over 10,000,0010



2012 Survey Results
Product: Evergreen -- Equinox Software Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction85 9 4 3 9 8 23 20 9 76.217
ILS Functionality85 1 3 15 7 11 24 16 8 76.297
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction85 1 2 12 8 6 19 18 19 76.817
Support Satisfaction84 1 1 1 3 12 5 8 16 14 23 96.717
Support Improvement83 2 1 1 10 19 10 10 16 14 56.296
Company Loyalty82 5 1 1 10 5 4 16 19 21 96.657
Open Source Interest72 8 2 1 1 2 1 3 6 48 97.299

CategoryTotalYespercent
Considering new ILS89 00.00%
Considering new Interface89 33.37%
System Installed on time?89 7685.39%

Average Collection size: 1089334

TypeCount
Public80
Academic2
School1
Consortia0
Special1

Size CategoryCount
[1] Under 10,0004
[2] 10,001-100,00060
[3] 100,001-250,00011
[4] 250,001-1,000,0008
[5] 1,000,001-10,000,0002
[6] over 10,000,0011



2011 Survey Results
Product: Evergreen -- Equinox Software Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction50 1 1 1 4 2 9 18 9 5 76.527
ILS Functionality49 1 1 2 3 3 8 20 8 3 76.297
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction50 2 3 2 4 4 5 21 9 86.908
Support Satisfaction50 2 1 3 5 7 5 17 10 86.868
Support Improvement48 2 1 1 16 6 4 12 6 56.276
Company Loyalty48 5 2 1 2 2 3 5 9 19 96.698
Open Source Interest38 3 1 1 2 1 2 1 27 97.539

CategoryTotalYespercent
Considering new ILS52 11.92%
Considering new Interface52 11.92%
System Installed on time?52 4484.62%

Average Collection size: 120847

TypeCount
Public49
Academic2
School0
Consortia0
Special0

Size CategoryCount
[1] Under 10,0002
[2] 10,001-100,00030
[3] 100,001-250,0006
[4] 250,001-1,000,0008
[5] 1,000,001-10,000,0000
[6] over 10,000,0010


0 Responses for Evergreen -- Equinox Software in 2010

0 Responses for Evergreen -- Equinox Software in 2009

0 Responses for Evergreen -- Equinox Software in 2008

0 Responses for Evergreen -- Equinox Software in 2007

2017 : gen: 7.18 company 7.19 loyalty 6.71 support 7.38

2016 : gen: 7.01 company 7.18 loyalty 6.91 support 7.13

2015 : gen: 7.33 company 7.51 loyalty 7.17 support 7.52

2014 : gen: 6.84 company 7.11 loyalty 6.90 support 7.15

2013 : gen: 6.89 company 7.11 loyalty 7.00 support 7.02

2012 : gen: 6.21 company 6.81 loyalty 6.65 support 6.71

2011 : gen: 6.52 company 6.90 loyalty 6.69 support 6.86

Comments

We experience services outages at least 2-3 times a week, and sometimes multiple times in a day. The vendor usually gets us back up fairly quickly, but these constant disruptions are frustrating for staff and the public. It affects not only the catalog and circ, it also affects electronic resources. It's difficult to judge customer support because we are part of a consortium and there are layers between us and the vendor. Also, it is sometimes difficult to know if the problems we experience are because of the product itself or something in the consortial settings. (Type: Public)

We installed Evergreen in September of 2010. Very challenging implementation, but over the course of the past year, our ability to support and enhance the system has really evolved. We are very happy with the system. Our staff doesn't want to change. All customer support related responses above refer to our own technology staff and the vendors we contract with for specialized application development and database and operating system support. We are able to make needed changes to maintain performance of the system in very effective and timely ways. We have developed a fully functional Authority system for Evergreen using the bones of what was already there in the community code. We are in a good position now where we will be able to effectively give back our changes to the Evergreen Community for the benefit of other libraries running the system. With respect to effectively providing online content and materials, we are in the same licensing and digital rights dilemma that faces other libraries, but as solutions are found, we will be able to effectively modify Evergreen and its associated interfaces to improve access for the public. Basically, Evergreen has gone from a weakness to a strength and we are very happy with the system in general relative to the needs of running a library system of our size. (Type: Public)

Evergreen has been a great move for us, allowing us to control our future, our services and our costs. (Type: Consortium)

I have been in the [...] system since 1999; it has improved over the years, but not adequately. We continue to have blips in service, problems with growth. Acquisitions and fund accounting function are non-existent. it's lagging in development. How much of that is the [...] team vs the EG people is hard to know. (Type: Public)

My personal opinion, Evergreen-Equinox was not as smooth an ILS as our pervious ILS Virtua-VTLS. Many of the options were not available to us, however in a 5 month period Equinox was able to bring to usmany of the option missing (Type: Public)

Unfortunately, this survey is geared toward proprietary ILS users. Evergreen is an open source ILS. For this reason, a variety of support companies are available to assist in the migration to and maintenance of the ILS. This also allows us to have local "experts" who provide robust 1st tier support so that it's often difficult to gauge any improvements or drop-offs from 2nd tier support. Hopefully, future surveys will be more inclusive of libraries already using open source ILS solutions. (Type: Public)

We moved from Lyrasis to Equinox in July 2014 and I can't say enough good things about Equinox. They respond quickly and with thorough explanation of the issue. [...] (Type: Consortium)

An open source ILS software is only as good as the people in charge of adapting it to the library using it. (Type: Public)

Our library and our library's consortia are active in developing improvements to the open source ILS. (Type: Public)

Most of these questions cannot be answered because we do not deal directly with vendor. We are part of a library system that makes these decisions. (Type: Public)

Comments about the "company" are for our local consortium, [...]. [...]has a support contract with Equinox Software, but the library does not deal with Equinox directly. (Type: Academic)

For the first time in its 120-year history, the Library joined a consortium, [...] , a little over a year ago. The transition from our previous ILS, Library.Solution to [...] ILS, Evergreen, went mostly smoothly. As the person here responsible for technology, who understands best how horribly a transition like this could have gone, I was impressed, and continue to be impressed, with the consortium's management and with our open source ILS, Evergreen. Given the complexity which a consortial ILS must necessarily maintain, I have been well satisfied with Evergreen's performance. (Type: Public)

This library does not have any electronic resources. It might be more helpful if libraries were permitted to contact customer support directly rather than through a third party. (Type: Public)

Adding the eAudiobooks, etc approx. number of items in the library's collection is: 66300 (Type: Public)

Currently have Evergreen which is open source. No plan to change ILS. The network/consortium [... ] provides the direct service and interfaces with Evergreen. We are satisfied with this arrangement. The system was installed in 2013 - a delay of approx. 6 months. (Type: Public)

The above number of items does not include our e-resources. (Type: Public)

We are satisfied with our product and vendor. (Type: Public)

[...] (Type: Public)

I have worked in this library for less than one year, and do not have sufficient background information to answer all the questions. (Type: Special)

ILS