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Statistical Report for Concourse

5 Responses for Concourse in 2017


2016 Survey Results
Product: Concourse Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction6 2 1 3 97.009
ILS Functionality6 2 1 3 97.009
Print Functionality6 1 1 4 97.339
Electronic Functionality5 2 1 2 04.404
Company Satisfaction6 1 1 2 2 87.178
Support Satisfaction6 2 4 97.009
Support Improvement6 1 3 1 1 54.835
Company Loyalty6 1 1 4 96.679
Open Source Interest6 5 1 00.330

CategoryTotalYespercent
Considering new ILS6 233.33%
Considering new Interface6 00.00%
System Installed on time?6 583.33%

Average Collection size: 10595

TypeCount
Public4
Academic0
School0
Consortia0
Special0

Size CategoryCount
[1] Under 10,0002
[2] 10,001-100,0003
[3] 100,001-250,0000
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2015 Survey Results
Product: Concourse Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction8 1 1 2 2 2 76.388
ILS Functionality8 1 1 3 2 1 76.137
Print Functionality8 1 1 1 1 3 1 86.258
Electronic Functionality8 1 1 1 1 3 1 85.388
Company Satisfaction8 2 2 2 2 26.508
Support Satisfaction8 1 1 1 1 3 1 86.388
Support Improvement8 1 4 1 2 55.635
Company Loyalty8 1 1 2 1 2 1 55.387
Open Source Interest7 5 1 1 01.000

CategoryTotalYespercent
Considering new ILS8 225.00%
Considering new Interface8 112.50%
System Installed on time?8 8100.00%

Average Collection size: 13299

TypeCount
Public6
Academic0
School0
Consortia0
Special0

Size CategoryCount
[1] Under 10,0003
[2] 10,001-100,0005
[3] 100,001-250,0000
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2014 Survey Results
Product: Concourse Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction33 1 2 3 3 2 11 11 87.428
ILS Functionality33 1 3 2 4 2 13 8 87.218
Print Functionality33 1 1 2 2 2 5 9 11 97.218
Electronic Functionality31 11 2 1 3 2 6 6 04.485
Company Satisfaction32 1 1 2 5 5 18 97.979
Support Satisfaction33 1 1 1 3 8 19 98.129
Support Improvement33 3 7 2 6 8 7 86.917
Company Loyalty33 2 2 2 3 1 5 18 97.429
Open Source Interest31 19 2 1 1 2 3 1 2 01.740

CategoryTotalYespercent
Considering new ILS34 926.47%
Considering new Interface34 12.94%
System Installed on time?34 3088.24%

Average Collection size: 14059

TypeCount
Public23
Academic0
School10
Consortia0
Special0

Size CategoryCount
[1] Under 10,00013
[2] 10,001-100,00018
[3] 100,001-250,0000
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2013 Survey Results
Product: Concourse Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction9 1 1 1 1 2 1 2 76.007
ILS Functionality9 1 3 3 2 66.337
Print Functionality9 1 1 1 2 3 1 86.227
Electronic Functionality8 1 2 1 1 3 96.007
Company Satisfaction9 1 2 2 4 97.678
Support Satisfaction9 1 2 6 98.229
Support Improvement8 1 1 2 1 1 2 55.506
Company Loyalty9 1 2 1 1 4 96.678
Open Source Interest9 4 2 2 1 01.672

CategoryTotalYespercent
Considering new ILS9 222.22%
Considering new Interface9 111.11%
System Installed on time?9 9100.00%

Average Collection size: 29064

TypeCount
Public8
Academic0
School1
Consortia0
Special0

Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,0007
[3] 100,001-250,0000
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2012 Survey Results
Product: Concourse Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction14 1 1 1 2 2 7 97.649
ILS Functionality14 1 1 1 3 4 4 87.368
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction14 2 1 2 9 97.939
Support Satisfaction14 1 2 1 1 9 97.719
Support Improvement14 1 5 1 2 5 56.938
Company Loyalty14 1 3 2 8 98.149
Open Source Interest12 4 2 3 3 02.584

CategoryTotalYespercent
Considering new ILS15 320.00%
Considering new Interface15 00.00%
System Installed on time?15 1386.67%

Average Collection size: 17072

TypeCount
Public11
Academic0
School2
Consortia0
Special0

Size CategoryCount
[1] Under 10,0005
[2] 10,001-100,00010
[3] 100,001-250,0000
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2011 Survey Results
Product: Concourse Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction6 1 3 2 77.007
ILS Functionality6 1 2 1 2 77.008
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction6 1 1 1 1 2 97.338
Support Satisfaction6 2 2 2 67.337
Support Improvement6 1 2 1 2 56.336
Company Loyalty6 1 1 1 1 2 97.338
Open Source Interest6 3 1 1 1 02.331

CategoryTotalYespercent
Considering new ILS6 116.67%
Considering new Interface6 00.00%
System Installed on time?6 6100.00%

Average Collection size: 10534

TypeCount
Public2
Academic0
School1
Consortia0
Special0

Size CategoryCount
[1] Under 10,0004
[2] 10,001-100,0002
[3] 100,001-250,0000
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2010 Survey Results
Product: Concourse Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction9 1 1 1 2 4 97.678
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction9 1 1 2 5 97.899
Support Satisfaction9 1 1 4 3 88.008
Support Improvement9 1 1 1 1 5 97.679
Company Loyalty9 1 1 1 6 97.789
Open Source Interest9 4 3 1 1 01.442

CategoryTotalYespercent
Considering new ILS11 218.18%
Considering new Interface11 00.00%
System Installed on time?11 872.73%

Average Collection size: 26414

TypeCount
Public8
Academic0
School1
Consortia0
Special0

Size CategoryCount
[1] Under 10,0003
[2] 10,001-100,0007
[3] 100,001-250,0000
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2009 Survey Results
Product: Concourse Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction8 1 1 2 1 3 96.508
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction8 1 1 1 2 3 96.758
Support Satisfaction8 1 1 1 1 4 97.009
Support Improvement7 1 2 2 2 56.006
Company Loyalty8 1 1 1 1 4 96.139
Open Source Interest8 1 2 2 1 1 1 13.132

CategoryTotalYespercent
Considering new ILS8 337.50%
Considering new Interface8 00.00%
System Installed on time?8 8100.00%





2008 Survey Results
Product: Concourse Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction11 1 1 2 1 1 5 96.738
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction11 1 1 2 1 6 96.649
Support Satisfaction11 2 2 1 1 5 96.558
Support Improvement0 not applicable
Company Loyalty11 2 2 1 6 96.189
Open Source Interest11 5 3 2 1 02.003

CategoryTotalYespercent
Considering new ILS11 218.18%
Considering new Interface11 00.00%
System Installed on time?11 872.73%





2007 Survey Results
Product: Concourse Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction12 1 3 3 5 97.928
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction17 4 3 2 8 97.598
Support Satisfaction17 1 2 1 3 1 9 97.419
Support Improvement0 not applicable
Company Loyalty17 4 1 1 2 3 6 95.888
Open Source Interest16 8 1 1 2 2 2 02.812

CategoryTotalYespercent
Considering new ILS17 423.53%
Considering new Interface17 00.00%
System Installed on time?17 15.88%




2016 : gen: 7.00 company 7.17 loyalty 6.67 support 7.00

2015 : gen: 6.38 company 6.50 loyalty 5.38 support 6.38

2014 : gen: 7.42 company 7.97 loyalty 7.42 support 8.12

2013 : gen: 6.00 company 7.67 loyalty 6.67 support 8.22

2012 : gen: 7.64 company 7.93 loyalty 8.14 support 7.71

2011 : gen: 7.00 company 7.33 loyalty 7.33 support 7.33

2010 : gen: 7.67 company 7.89 loyalty 7.78 support 8.00

2009 : gen: 6.50 company 6.75 loyalty 6.13 support 7.00

2008 : gen: 6.73 company 6.64 loyalty 6.18 support 6.55

2007 : gen: 7.92 company 7.59 loyalty 5.88 support 7.41

Comments

Our automation system was chosen for its lower cost not for its features. I am researching with the hopes of finding a different system which will better meet our needs. (Type: School)

This system was in place when I arrived. To my knowledge Book Systems has been our only ILS vendor and no mention has been made of changing. We do not offer online electronic resources to our patrons (book renewal online?). We have been satisfied with Book Systems and Concourse, though there is more we could learn about the system. (Type: Public)

I like the Concourse Module (turnkey system) however they seem to be investing morning interest and development into the Attrium Module (webbase system). I am unable to migrate at this time but I think they need to think about us who are still using Concourse. (Type: School)

I have been satisfied with the product but I am not very happy that the library has to pay $425 every year. I do not have a lot of problems so I do not request help often. When I did have a question, the response was complete. (Type: Public)

You need a choice on your questionnaire of "not applicable" or something else that would be appropriate. For example, I have only been here three years, so I have no knowledge of the implementation of the ILS. (Type: Public)

I would be greatly interested in purchasing Atrium for my library. (Type: School)

This system is old. (Type: School)

Not sure if it is a computer error or concourse error, but concourse only works when it wants to. I am constantly having to write students checkout information down due to concourse not opening up. (Type: School)

ILS