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Statistical Report for Carl.X


2017 Survey Results
Product: Carl.X Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction10 2 1 3 3 1 76.707
ILS Functionality10 1 1 1 3 3 1 76.907
Print Functionality10 2 1 6 1 87.408
Electronic Functionality9 1 1 3 2 2 66.226
Company Satisfaction10 1 1 1 2 3 2 86.808
Support Satisfaction9 3 1 2 2 1 36.007
Support Improvement7 1 1 1 1 1 1 1 05.146
Company Loyalty9 2 1 1 2 3 96.448
Open Source Interest10 5 1 2 1 1 01.801

CategoryTotalYespercent
Considering new ILS10 110.00%
Considering new Interface10 00.00%
System Installed on time?10 770.00%

Average Collection size: 1273861

TypeCount
Public6
Academic0
School0
Consortia0
Special0

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,0001
[3] 100,001-250,0001
[4] 250,001-1,000,0003
[5] 1,000,001-10,000,0005
[6] over 10,000,0010



2016 Survey Results
Product: Carl.X Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction9 1 5 1 2 77.227
ILS Functionality9 1 3 4 1 76.447
Print Functionality8 2 3 3 76.887
Electronic Functionality8 1 2 1 4 75.887
Company Satisfaction8 1 2 3 2 77.007
Support Satisfaction8 1 1 1 2 2 1 76.757
Support Improvement8 2 1 2 1 2 57.007
Company Loyalty8 1 1 2 4 97.639
Open Source Interest8 6 2 00.250

CategoryTotalYespercent
Considering new ILS10 110.00%
Considering new Interface10 220.00%
System Installed on time?10 880.00%

Average Collection size: 1102392

TypeCount
Public9
Academic0
School0
Consortia0
Special0

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,0003
[3] 100,001-250,0000
[4] 250,001-1,000,0002
[5] 1,000,001-10,000,0005
[6] over 10,000,0010



2015 Survey Results
Product: Carl.X Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction9 1 2 2 1 3 85.565
ILS Functionality9 1 3 1 3 1 55.786
Print Functionality9 1 1 3 1 2 1 66.336
Electronic Functionality9 1 1 3 1 3 44.784
Company Satisfaction9 1 1 1 1 1 4 85.677
Support Satisfaction9 1 1 2 1 4 85.787
Support Improvement9 1 1 2 1 2 2 55.676
Company Loyalty9 2 2 2 1 2 04.895
Open Source Interest9 6 1 2 00.560

CategoryTotalYespercent
Considering new ILS10 770.00%
Considering new Interface10 440.00%
System Installed on time?10 660.00%

Average Collection size: 1424795

TypeCount
Public6
Academic1
School0
Consortia0
Special0

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,0002
[3] 100,001-250,0002
[4] 250,001-1,000,0002
[5] 1,000,001-10,000,0004
[6] over 10,000,0010



2014 Survey Results
Product: Carl.X Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction6 1 1 2 2 76.677
ILS Functionality6 2 1 2 1 56.337
Print Functionality6 2 2 1 1 46.507
Electronic Functionality6 1 2 2 1 56.007
Company Satisfaction6 2 2 1 1 56.837
Support Satisfaction5 1 4 87.208
Support Improvement5 2 1 1 1 56.807
Company Loyalty6 1 2 1 2 77.008
Open Source Interest6 3 1 2 03.175

CategoryTotalYespercent
Considering new ILS6 350.00%
Considering new Interface6 00.00%
System Installed on time?6 583.33%

Average Collection size: 2391334

TypeCount
Public5
Academic0
School0
Consortia0
Special0

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,0001
[3] 100,001-250,0001
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0004
[6] over 10,000,0010



2013 Survey Results
Product: Carl.X Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction7 1 1 1 3 1 87.148
ILS Functionality7 1 1 2 2 1 77.147
Print Functionality6 1 4 1 87.678
Electronic Functionality7 2 2 2 1 46.436
Company Satisfaction7 1 1 1 3 1 87.008
Support Satisfaction7 2 1 1 1 2 57.007
Support Improvement7 2 2 1 1 1 45.865
Company Loyalty7 2 3 2 87.438
Open Source Interest7 2 1 3 1 21.712

CategoryTotalYespercent
Considering new ILS7 228.57%
Considering new Interface7 00.00%
System Installed on time?7 685.71%

Average Collection size: 1775618

TypeCount
Public7
Academic0
School0
Consortia0
Special0

Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,0000
[3] 100,001-250,0002
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0003
[6] over 10,000,0010



2012 Survey Results
Product: Carl.X Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction8 3 1 2 2 46.007
ILS Functionality8 2 3 2 1 66.256
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction8 2 2 2 1 1 46.137
Support Satisfaction8 2 1 1 2 2 46.137
Support Improvement8 4 4 56.007
Company Loyalty8 1 2 1 2 1 1 35.507
Open Source Interest8 2 1 1 2 1 1 03.003

CategoryTotalYespercent
Considering new ILS8 112.50%
Considering new Interface8 225.00%
System Installed on time?8 787.50%

Average Collection size: 2662290

TypeCount
Public8
Academic0
School0
Consortia0
Special0

Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,0001
[3] 100,001-250,0001
[4] 250,001-1,000,0001
[5] 1,000,001-10,000,0004
[6] over 10,000,0010


5 Responses for Carl.X in 2011

2 Responses for Carl.X in 2010

1 Responses for Carl.X in 2009

3 Responses for Carl.X in 2008

2 Responses for Carl.X in 2007

2017 : gen: 6.70 company 6.80 loyalty 6.44 support 6.00

2016 : gen: 7.22 company 7.00 loyalty 7.63 support 6.75

2015 : gen: 5.56 company 5.67 loyalty 4.89 support 5.78

2014 : gen: 6.67 company 6.83 loyalty 7.00 support 7.20

2013 : gen: 7.14 company 7.00 loyalty 7.43 support 7.00

2012 : gen: 6.00 company 6.13 loyalty 5.50 support 6.13

Comments

CARL has really been making progress since the last survey. They actually got a new customer which makes the current user base more confident. While Broward has been a CARL customer for over 20 years, we are being forced to hire a consultant and depending on recommendations go out to bid. (Type: Public)

ILS