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Statistical Report for Apollo


2017 Survey Results
Product: Apollo Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction131 1 5 6 32 87 98.519
ILS Functionality130 1 1 4 13 48 63 98.278
Print Functionality131 2 1 2 3 5 6 33 79 98.199
Electronic Functionality130 3 2 3 6 12 40 64 97.998
Company Satisfaction131 2 2 8 25 94 98.569
Support Satisfaction129 1 1 1 1 8 19 98 98.579
Support Improvement124 1 1 3 25 4 9 20 61 97.568
Company Loyalty130 1 1 2 3 10 16 97 98.509
Open Source Interest130 73 9 15 7 12 8 1 2 1 2 01.490

CategoryTotalYespercent
Considering new ILS134 00.00%
Considering new Interface134 21.49%
System Installed on time?134 12694.03%

Average Collection size: 31609

TypeCount
Public76
Academic0
School0
Consortia0
Special0

Size CategoryCount
[1] Under 10,00013
[2] 10,001-100,000116
[3] 100,001-250,0005
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2016 Survey Results
Product: Apollo Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction102 1 1 2 5 23 70 98.509
ILS Functionality103 1 1 1 3 6 31 60 98.339
Print Functionality103 1 1 2 1 6 23 69 98.429
Electronic Functionality103 3 3 2 10 25 60 98.139
Company Satisfaction102 1 2 1 1 2 17 78 98.549
Support Satisfaction102 1 1 1 1 2 2 14 80 98.479
Support Improvement98 2 1 1 3 15 8 16 52 97.599
Company Loyalty102 4 1 3 1 4 1 19 69 98.079
Open Source Interest102 44 17 10 5 14 6 1 1 1 3 01.821

CategoryTotalYespercent
Considering new ILS106 10.94%
Considering new Interface106 10.94%
System Installed on time?106 10296.23%

Average Collection size: 32330

TypeCount
Public106
Academic0
School0
Consortia0
Special0

Size CategoryCount
[1] Under 10,0006
[2] 10,001-100,00095
[3] 100,001-250,0004
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2015 Survey Results
Product: Apollo Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction110 1 7 23 79 98.639
ILS Functionality109 1 2 7 33 66 98.489
Print Functionality110 1 1 2 5 23 78 98.549
Electronic Functionality105 2 1 2 4 9 23 64 98.179
Company Satisfaction110 1 4 18 87 98.729
Support Satisfaction109 5 14 90 98.789
Support Improvement105 2 16 2 5 17 63 97.989
Company Loyalty108 3 1 1 1 2 1 16 83 98.389
Open Source Interest104 53 11 11 9 5 6 2 3 4 01.720

CategoryTotalYespercent
Considering new ILS113 43.54%
Considering new Interface113 32.65%
System Installed on time?113 10794.69%

Average Collection size: 29898

TypeCount
Public113
Academic0
School0
Consortia0
Special0

Size CategoryCount
[1] Under 10,0009
[2] 10,001-100,000101
[3] 100,001-250,0003
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2014 Survey Results
Product: Apollo Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction73 1 6 19 47 98.529
ILS Functionality73 1 2 5 32 33 98.298
Print Functionality73 1 2 3 19 48 98.519
Electronic Functionality70 1 2 2 5 22 38 98.279
Company Satisfaction73 1 4 17 51 98.609
Support Satisfaction72 1 1 1 15 54 98.649
Support Improvement71 1 3 8 3 2 16 38 97.859
Company Loyalty72 1 2 12 57 98.719
Open Source Interest70 34 10 7 2 8 5 1 1 2 01.711

CategoryTotalYespercent
Considering new ILS74 00.00%
Considering new Interface74 00.00%
System Installed on time?74 7195.95%

Average Collection size: 25299

TypeCount
Public74
Academic0
School0
Consortia0
Special0

Size CategoryCount
[1] Under 10,0006
[2] 10,001-100,00067
[3] 100,001-250,0000
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2013 Survey Results
Product: Apollo Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction54 1 3 14 36 98.549
ILS Functionality54 1 1 4 17 31 98.419
Print Functionality53 1 3 15 34 98.559
Electronic Functionality53 1 1 9 8 34 98.309
Company Satisfaction54 1 2 8 43 98.709
Support Satisfaction54 1 1 9 43 98.729
Support Improvement53 1 11 3 6 32 97.859
Company Loyalty53 1 1 1 8 42 98.589
Open Source Interest52 25 6 5 5 5 2 1 1 2 02.041

CategoryTotalYespercent
Considering new ILS54 00.00%
Considering new Interface54 00.00%
System Installed on time?54 54100.00%

Average Collection size: 30980

TypeCount
Public54
Academic0
School0
Consortia0
Special0

Size CategoryCount
[1] Under 10,0007
[2] 10,001-100,00046
[3] 100,001-250,0001
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2012 Survey Results
Product: Apollo Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction114 1 1 11 23 78 98.549
ILS Functionality114 2 15 27 70 98.459
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction113 2 3 18 90 98.729
Support Satisfaction114 5 18 91 98.759
Support Improvement111 15 6 12 16 62 97.949
Company Loyalty112 3 4 6 19 80 98.389
Open Source Interest112 58 10 10 8 5 13 1 1 6 01.840

CategoryTotalYespercent
Considering new ILS118 00.00%
Considering new Interface118 00.00%
System Installed on time?118 11496.61%

Average Collection size: 25686

TypeCount
Public118
Academic0
School0
Consortia0
Special0

Size CategoryCount
[1] Under 10,00017
[2] 10,001-100,00099
[3] 100,001-250,0001
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2011 Survey Results
Product: Apollo Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction53 1 4 10 38 98.609
ILS Functionality52 1 3 1 17 30 98.389
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction53 1 2 11 39 98.669
Support Satisfaction53 4 9 40 98.689
Support Improvement50 1 1 6 3 3 9 27 97.829
Company Loyalty53 1 1 1 5 45 98.709
Open Source Interest51 22 7 4 3 2 6 2 2 1 2 02.241

CategoryTotalYespercent
Considering new ILS54 00.00%
Considering new Interface54 00.00%
System Installed on time?54 5296.30%

Average Collection size: 32723

TypeCount
Public53
Academic0
School0
Consortia0
Special0

Size CategoryCount
[1] Under 10,0004
[2] 10,001-100,00046
[3] 100,001-250,0003
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2010 Survey Results
Product: Apollo Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction81 2 7 14 58 98.589
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction81 1 1 3 10 66 98.729
Support Satisfaction81 2 1 9 69 98.759
Support Improvement80 7 1 11 11 50 98.209
Company Loyalty81 1 1 3 8 68 98.709
Open Source Interest78 34 8 7 7 8 9 1 4 02.081

CategoryTotalYespercent
Considering new ILS84 00.00%
Considering new Interface84 00.00%
System Installed on time?84 7994.05%

Average Collection size: 30799

TypeCount
Public84
Academic0
School0
Consortia0
Special0

Size CategoryCount
[1] Under 10,0003
[2] 10,001-100,00078
[3] 100,001-250,0001
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2009 Survey Results
Product: Apollo Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction35 6 10 19 98.379
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction35 7 28 98.809
Support Satisfaction35 1 5 29 98.809
Support Improvement31 1 1 1 9 19 98.429
Company Loyalty35 1 1 3 30 98.779
Open Source Interest35 14 4 2 4 2 3 1 2 1 2 02.541

CategoryTotalYespercent
Considering new ILS35 00.00%
Considering new Interface35 25.71%
System Installed on time?35 3497.14%





2008 Survey Results
Product: Apollo Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction7 1 4 2 88.148
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction7 1 3 3 88.298
Support Satisfaction7 1 3 3 88.298
Support Improvement0 not applicable
Company Loyalty7 2 2 3 98.148
Open Source Interest6 3 1 1 1 01.001

CategoryTotalYespercent
Considering new ILS7 00.00%
Considering new Interface7 00.00%
System Installed on time?7 685.71%





2007 Survey Results
Product: Apollo Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction4 3 1 88.258
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction7 2 5 98.719
Support Satisfaction7 1 1 5 98.579
Support Improvement0 not applicable
Company Loyalty7 2 5 98.719
Open Source Interest7 2 1 2 1 1 04.145

CategoryTotalYespercent
Considering new ILS7 00.00%
Considering new Interface7 00.00%
System Installed on time?7 114.29%




2017 : gen: 8.51 company 8.56 loyalty 8.50 support 8.57

2016 : gen: 8.50 company 8.54 loyalty 8.07 support 8.47

2015 : gen: 8.63 company 8.72 loyalty 8.38 support 8.78

2014 : gen: 8.52 company 8.60 loyalty 8.71 support 8.64

2013 : gen: 8.54 company 8.70 loyalty 8.58 support 8.72

2012 : gen: 8.54 company 8.72 loyalty 8.38 support 8.75

2011 : gen: 8.60 company 8.66 loyalty 8.70 support 8.68

2010 : gen: 8.58 company 8.72 loyalty 8.70 support 8.75

2009 : gen: 8.37 company 8.80 loyalty 8.77 support 8.80

2008 : gen: 8.14 company 8.29 loyalty 8.14 support 8.29

2007 : gen: 8.25 company 8.71 loyalty 8.71 support 8.57

Comments

The customer service of Biblionix cannot be beat! They are incredible to work with! (Type: Public)

[...] (Type: Public)

We are extremely pleased with the new appearance of the online catalog. Our patrons are pleased with how easy it is to access e-books directly from the online catalog. Use of the catalog has doubled as a result of changes made by the company. (Type: Public)

We are very satisfied with Biblionix (Type: Public)

Biblionex has worked extremely well for the library and their customer service is outstanding. (Type: Public)

We cannot speak highly enough of Apollo. They are constantly upgrading the system and its functionality and are very responsive to client requests & suggestions. They are quick to respond to issues and questions. (Type: Public)

We love Biblionix! They are always very helpful and have never nickle and dimed us for Apollo upgrades/updates! They are easily reached if we need help or clarification. Even if a rep cannot be reached right away, we always receive a response same day! Apollo is just as great as the customer service! In searching for a new ILS, we found that many options available at the time were tailored for larger libraries. Apollo was and still is intuitive, flexible, affordable and customer-oriented; a perfect fit for any small to medium-sized library. (Type: Public)

Biblionix is a family company focused on the needs of small public libraries. The software offers all the options we need, while the support personnel will work with us on whatever else might come up, whether it is a custom report due yesterday or interfacing with a self-check kiosk from another vendor. Wonderful to work with, Biblionix is the only company we know where the president answers his own phone :) (Type: Public)

We are extremely satisfied with Apollo Biblionix automation software services. It is the most user-friendly version of automation we have had. It is also very nice to have the server off-site and for us not to have to be responsible for its maintenance. We migrated to Apollo in May 2014 and wish we had done so years ago. I find every aspect of the system to be easy to navigate and it is a definite time-saving system when it comes to cataloging materials. Library staff is very happy with this system and have no plans to change to any other system. Other librarians I have spoken with who have Apollo as their automation system always have highly favorable comments and praise for the Apollo Biblionix automation software. (Type: Public)

The people at Biblionix continue to impress us. Their customer support is unbeatable, the ease of integration with other tools (eBooks, Zinio, statewide ILL, etc.) is amazing, the new catalog is beautiful -- and it's incredibly affordable even for our small budget. (Type: Public)

Not sure exactly what you mean by electronic resources. We are part of a consortium in [...] that provides downloadable and ebooks. I don't manage that - its managed by the consortium and available at the library website. We have no other electronic resources. Biblionix provides the 'card catalog' at our website. They have been a dream to work with. I am the only employee at the [...] , and work part time. I am not a tech person but appreciate those who are. (Type: Public)

Biblionix is a wonderful, responsive company. Apollo is a great tool. Currently, I would not consider another ILS. (Type: Public)

Regarding the question above about service, Bibionix's service is excellent and remains excellent - so the 5 rating only reflect the constant level of service - not being worse or better in the last year (since they're aleady the best!). (Type: Public)

We have been extremely pleased with the Apollo ILS. The product does everything we want it to do and more and the customer service is fantastic. I have used 5 other ILS products in my career and far and away like this one the best. (Type: Public)

We've been very pleased to work with Biblionix over the last 7 years. As they've gotten bigger, we don't get quite the personal service as before, but they've continued to do a great job addressing our concerns and improving the product at no extra cost to us. I would choose them again in a heartbeat. (Type: Public)

Apollo was chosen being specifically for small to mid-size public libraries. It provides the reports and statistics we need. It is easy to navigate and our patrons love the online catalog. It's cost effective, with no upkeep for our small library. This is a good company that takes pride in its product in all aspects. The Apollo team is personable, supportive and always available. (Type: Public)

Biblionix has been fantastic with their support. Any problem we have, they are there with the answer. Couldn't do any better for as small as we are. (Type: Public)

The group that services our needs is very responsive when we have issues and is always available with server problems or questions about the catalog that may cause problems. They are quick to keep us informed when they make changes to the database that could affect the staff and volunteers who use their system. I find them a thoroughly professional group of people with whom to work. (Type: Public)

I've used five ILS products in my career and Apollo wins, hands down. It is sane, efficient, intuitive, and cost-effective. Not only is the company's customer service outstanding, Biblionix has demonstrated that it is genuinely interested in keeping our business. (Type: Public)

The tech crew at Biblionix was amazing and walked me through an emergency migration when my old system was on the verge of crashing. I would recommend this company completely and without hesitation. (Type: Public)

Apollo is geared towards small libraries. Customer service is excellent, price is reasonable. We previously had an open source ILS, Evergreen, which we complained about everyday. Since we switched to Apollo, no complaints. Easy to use, new catalog page is awesome! (Type: Public)

Love the product, love the vendor support. They're constantly updating and improving the system - i.e. new catalog they're creating. Couldn't be happier with them. (Type: Public)

This is the most responsive vendor that I have every worked with. They answer questions and solve problems immediately. They constantly improve the product. They seamlessly integrated Overdrive and OneClick digital holdings. They worked with the Texas State Library to integrate the interlibrary loan system with our ILS. They also regularly submit our records to OCLC. (Type: Public)

We have been extraordinarily pleased with Apollo. The best thing about this product is its customer service. (Type: Public)

ILS