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Statistical Report for Alexandria


2017 Survey Results
Product: Alexandria Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction10 1 1 3 5 97.809
ILS Functionality10 1 1 3 5 97.909
Print Functionality9 1 1 3 4 98.118
Electronic Functionality9 1 1 1 1 2 3 96.898
Company Satisfaction10 1 2 3 4 98.008
Support Satisfaction10 1 1 2 6 97.809
Support Improvement8 4 1 3 56.636
Company Loyalty9 1 1 4 3 87.448
Open Source Interest10 2 2 3 1 1 1 43.404

CategoryTotalYespercent
Considering new ILS10 220.00%
Considering new Interface10 00.00%
System Installed on time?10 990.00%

Average Collection size: 26121

TypeCount
Public5
Academic1
School4
Consortia0
Special0

Size CategoryCount
[1] Under 10,0002
[2] 10,001-100,0008
[3] 100,001-250,0000
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2016 Survey Results
Product: Alexandria Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction20 1 1 2 6 4 6 77.258
ILS Functionality20 1 3 8 3 5 77.357
Print Functionality20 1 7 4 8 97.958
Electronic Functionality19 1 1 1 3 5 3 2 3 66.166
Company Satisfaction20 1 1 3 4 4 7 97.358
Support Satisfaction20 1 2 5 4 8 97.558
Support Improvement18 1 5 3 4 2 3 56.337
Company Loyalty20 1 1 4 3 2 9 97.258
Open Source Interest18 11 1 2 1 2 1 01.940

CategoryTotalYespercent
Considering new ILS20 315.00%
Considering new Interface20 210.00%
System Installed on time?20 20100.00%

Average Collection size: 143506

TypeCount
Public9
Academic3
School7
Consortia0
Special0

Size CategoryCount
[1] Under 10,0002
[2] 10,001-100,00014
[3] 100,001-250,0001
[4] 250,001-1,000,0002
[5] 1,000,001-10,000,0001
[6] over 10,000,0010



2015 Survey Results
Product: Alexandria Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction17 2 2 5 8 97.658
ILS Functionality17 1 2 2 6 6 87.658
Print Functionality16 1 1 1 1 5 7 97.698
Electronic Functionality16 2 1 2 1 2 2 1 5 96.007
Company Satisfaction17 1 1 2 5 8 97.718
Support Satisfaction17 1 1 1 3 2 9 97.539
Support Improvement17 2 4 1 2 2 6 96.947
Company Loyalty17 2 1 2 2 2 8 97.008
Open Source Interest17 8 1 3 1 1 3 02.121

CategoryTotalYespercent
Considering new ILS17 211.76%
Considering new Interface17 211.76%
System Installed on time?17 1376.47%

Average Collection size: 47984

TypeCount
Public9
Academic0
School8
Consortia0
Special0

Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,00014
[3] 100,001-250,0000
[4] 250,001-1,000,0001
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2014 Survey Results
Product: Alexandria Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction23 1 2 1 3 8 4 4 76.437
ILS Functionality23 3 1 3 7 4 5 76.487
Print Functionality23 1 3 1 6 4 8 96.578
Electronic Functionality21 1 3 1 1 1 2 2 4 4 2 75.336
Company Satisfaction23 3 1 2 3 3 4 7 96.487
Support Satisfaction22 2 1 3 1 5 2 8 96.827
Support Improvement22 1 1 3 11 1 2 3 55.235
Company Loyalty23 6 1 2 2 1 2 4 5 04.655
Open Source Interest22 5 3 2 3 4 3 1 1 03.825

CategoryTotalYespercent
Considering new ILS23 14.35%
Considering new Interface23 14.35%
System Installed on time?23 2295.65%

Average Collection size: 45748

TypeCount
Public8
Academic2
School13
Consortia0
Special0

Size CategoryCount
[1] Under 10,0005
[2] 10,001-100,00012
[3] 100,001-250,0000
[4] 250,001-1,000,0001
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2013 Survey Results
Product: Alexandria Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction16 1 2 1 9 3 86.948
ILS Functionality16 1 1 2 1 7 4 86.948
Print Functionality16 1 2 1 1 6 5 87.198
Electronic Functionality16 1 2 1 3 6 3 86.388
Company Satisfaction16 1 1 1 1 1 1 4 6 96.698
Support Satisfaction15 2 1 1 1 1 2 7 97.138
Support Improvement15 2 2 4 3 2 2 55.475
Company Loyalty16 1 1 1 2 1 3 7 96.258
Open Source Interest14 3 3 5 2 1 53.365

CategoryTotalYespercent
Considering new ILS16 16.25%
Considering new Interface16 16.25%
System Installed on time?16 1593.75%

Average Collection size: 85579

TypeCount
Public7
Academic0
School9
Consortia0
Special0

Size CategoryCount
[1] Under 10,0004
[2] 10,001-100,0009
[3] 100,001-250,0000
[4] 250,001-1,000,0002
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2012 Survey Results
Product: Alexandria Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction9 1 2 2 2 2 66.787
ILS Functionality9 1 1 2 3 2 87.338
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction9 1 1 5 2 87.448
Support Satisfaction9 2 4 3 88.118
Support Improvement9 3 4 2 87.228
Company Loyalty9 1 2 1 1 2 2 56.337
Open Source Interest9 1 2 1 1 1 1 1 1 24.444

CategoryTotalYespercent
Considering new ILS9 222.22%
Considering new Interface9 00.00%
System Installed on time?9 9100.00%

Average Collection size: 49897

TypeCount
Public8
Academic0
School0
Consortia0
Special0

Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,0007
[3] 100,001-250,0001
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2011 Survey Results
Product: Alexandria Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction6 1 1 4 87.508
ILS Functionality6 1 1 4 87.508
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction6 5 1 88.178
Support Satisfaction6 4 2 88.338
Support Improvement5 2 1 2 56.806
Company Loyalty6 1 1 2 2 87.838
Open Source Interest6 1 1 1 1 1 1 02.503

CategoryTotalYespercent
Considering new ILS6 00.00%
Considering new Interface6 116.67%
System Installed on time?6 6100.00%

Average Collection size: 57598

TypeCount
Public5
Academic0
School1
Consortia0
Special0

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,0006
[3] 100,001-250,0000
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2010 Survey Results
Product: Alexandria Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction6 1 2 1 2 66.677
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction6 1 1 4 87.338
Support Satisfaction6 1 1 2 2 87.678
Support Improvement6 3 2 1 56.678
Company Loyalty6 1 1 1 2 1 86.338
Open Source Interest6 2 2 1 1 03.173

CategoryTotalYespercent
Considering new ILS6 116.67%
Considering new Interface6 00.00%
System Installed on time?6 6100.00%

Average Collection size: 35620

TypeCount
Public4
Academic1
School1
Consortia0
Special0

Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,0005
[3] 100,001-250,0000
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010


4 Responses for Alexandria in 2009

5 Responses for Alexandria in 2008

5 Responses for Alexandria in 2007

2017 : gen: 7.80 company 8.00 loyalty 7.44 support 7.80

2016 : gen: 7.25 company 7.35 loyalty 7.25 support 7.55

2015 : gen: 7.65 company 7.71 loyalty 7.00 support 7.53

2014 : gen: 6.43 company 6.48 loyalty 4.65 support 6.82

2013 : gen: 6.94 company 6.69 loyalty 6.25 support 7.13

2012 : gen: 6.78 company 7.44 loyalty 6.33 support 8.11

2011 : gen: 7.50 company 8.17 loyalty 7.83 support 8.33

2010 : gen: 6.67 company 7.33 loyalty 6.33 support 7.67

Comments

Alexandria's support staff are very helpful and knowledgeable -- you call and get an actual tech right away! (Type: Public)

The Alexandria ILS is weak on the administrative side of the program. Moving from Horizon to Alexandria I notice that I am limited on my ability to edit records and get the reports that I need. It is very user friendly for our school operators. (Type: School)

Our county is not financially able to switch, but most of the school librarians detest Alexandria and wish we had Destiny. (Type: School)

The library will be trying to migrate to use another ILS provider in the near future. The goal is to have a system that will be maintained by the ILS vendor as well as provide ADA capablities for those at our libraries. (Type: Public)

Alexandria is working on providing circulation access for some ebook platforms. This is a development that I 2 very interested in seeing come to fruition. (Type: School)

The current ILS, Alexandria, is easy to use and very much an upgrade from the past ILS. However, it doesn't currently integrate with any discovery interface that I know of. Also doesn't have e-book integration with the vendor from which we get our electronic resources (EBSCO). (Type: Academic)

My students find it very user friendly and so do I. We have been using it since 1999 and will remain with this service. (Type: School)

Love this program and the tech support if wonderful. President of company often sends me information about upcoming fixes or gives me specific advice! (Type: School)

I am a new librarian, and find Alexandria frustrating. The system also had updates over the summer, so even people familiar with the system in our district are struggling. When I asked customer support for a new manual or possible training, I was offered training at an additional (high) cost, and pointed to some rather useless sales videos about the system. In addition, it will not support our new ebook collection since we didn't choose one of their three vendors, nor to pay an exorbitant additional fee. (Type: School)

ILS