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Perceptions 2013: An International Survey of Library Automation

Narrative Comments

This page lists the narrative of comments given by individuals responding to the 2013 library automation perceptions survey. Comments have been redacted to remove content that identifies the indivudual or institution.


Sugiero promocionar mucho más el software ABCD y gestionar para que el módulo de préstamos siga mejorando.


El programa de gestión bibliotecario es adquirido por la Red de Bibliotecas de [...] y no existe posibilidad de adquirir una SIGB de código abierto. Si de mi dependiera, estudiaría esa posibilidad


Falla mucho mucho mucho. Funciona muy lento. proporciona poca interactividad con los contenidos multimedias o redes sociales. mil etcs.

En líneas generales considero que no se está adaptando a nueva realidad de libro electrónico, seria necesario desarrollar plataforma para este formato.

Estamos integrados en un catálogo colectivo y en SIGB compartido con las bibliotecas de nuestra comunidad autónoma. Nosotros no alojamos el SIGB ni nos comunicamos directamente con la empresa propietaria, lo que supone en algunos casos falta de independencia a la hora de generar listados o productos documentales. Además el sistema ABSYSNET, en concreto no permite el grado de personalización que permitía LIBERMARC. En el proceso de migración se respetaron nuestras exigencias salvo una muy importante que no se pudo cumplir por cuestiones de normalización.


El SIGB de la [...] lo adquirió la Biblioteca Regional de Murcia para toda la [...] . La [...], por lo tanto, no puede tomar decisiones unilaterales acerca del cambio de SIGB o la implementación de soluciones de código abierto. En la actualidad seguimos (toda la [...]) utilizando una versión no actualizada (la 1.6, cuando va ya por la 2.1) de AbsysNET. Nuestras respuestas a esta encuesta probablemente hubieran sido muy distintas en caso de disponer de la última versión de AbsysNET

Para posibles cambios de SIGB no sólo dependemos del Ayuntamiento de la ciudad, si no del[...] que es el organismo que actualmente gestiona, adquiere y decide cualquier tema en relación al programa de gestión de todas las bibliotecas públicas asturianas


Auto graphic's no 1 problem is its communication with customers and customer support. Some of the support team is fabulous, some are ...not. Those who are not, make it a frustrating and upsetting experience to work with them.

Our current ILS seems to be lagging in development. Bug reports and feature requests seem to go unheard. Cost of migration to a new ILS and higher cost of yearly subscription are our primary obstacles to changing systems.

I would love to switch to an open source ILS, but we do not have our own dedicated server on site. If our annual SaaS fee continues to increase or we install a dedicated server for some other reason we'll probably go open source. That being said, I have very few complaints about Auto-Graphics's Iluminar interface.

My IT department has suggested that an open source ILS may give more options with our other computer programs used on campus.

I am unaware of some of the answers to the questions.

Autographics-Verso has totally tanked my inventory. I don't know how many titles I still have that are actually ON my shelf. It randomly drops items from being processed on their servers. They constantly point to an "end user error" even when I know and have proven the error is in THEIR system. We paid too much and it is NOT working properly. Making calls to their customer service, they won't return any calls. I may or may not get an e-mail response. As soon as my contract expires, I will be kicking this piece of trash to the curb on trash day!

Though we are overall satisfied with Verso, we wish that it would program it to keep track of the items deleted by location and material types as well as anything needed for Data Collection.

It glitches and goes out a lot.

Our contract with Auto-Graphics will be up next fall, so we will be looking at other ILS systems this spring. However, we are pleased with Auto-Graphics but just want to compare products and we aren't sure if they will raise our rates or not.

I feel that we are still waiting for everything that we thought we would be getting from this product. The product currently uses Flash and was scheduled to be migrating to HTML5. The roll-out date for that, though, has been pushed back so many times, I've lost count. Trying to make connections to databases has been so problematic that we are considering a discovery tool to make that easier (and less expensive). Finally, the training was horrible. The trainer was incredibly rude and the response to inquiries is not always handled very quickly. We chose this system because the previous company did not respond to questions very quickly, and though we are happier with the response rate, it is definitely not what we had hoped for.

We continue to value the relationship we share with our customer service representative. We look forward to the transition/migration we will be testing next summer which we feel will be beneficial to our patrons who have to deal with dial-up internet access.

AutoGraphics is a very workable product for a small library with no IT staff. Their staff is easy to work with and responsive. The only think I would like to see at present is more report options.

We are still experiencing the challenge of a new ILS and the adjustments that requires. On the staff side, there seems to be more difficulty extracting information about patrons accounts and history of usage. We may not yet be fully acquainted with the system's capability.

Auto-Graphics Iluminar has been our ILS for three years now, and promises that were made upon choosing the system are still not in place (including, but not limited to, a Circulation-ILL system that would connect our ILS with our WISCAT (wisconsin ILL lending platform)--- BOTH are AG products yet they cannot get them to function together. Functionality is crippled by a system that seems unable to understand how a library consortia in Wisconsin operates, and updates to software often leave more problems in place than solutions. We have found corners to cut and ways to work with the system because that is what librarians and their staff learn to do-- make it work because we cannot afford better.

we just started the Verso system in June 2013 and are still getting adjusted to the system

AG has forwarded standards, vendor relationships, and provides build-it-if-you-can support. Many options to assemble interconnected services with a solid ILS as base. Downside is AG iluminar isn't great and consortium take up most of the conversation and development effort.

Customer support services has been consistent and they are very responsive. If they don't have the answer right away, they usually get back to us within a reasonable time frame.

We are very unhappy with Autographics, and have been since they purchased Verso. We liked the system and support when it was owned and developed by Maxcess. If you want any specifics please ask.


Cambios de bibliotecarios en los ultimos 3 años. Dificultad para adquirir hard/soft nuevo, o nueva pc .-

La actividad en biblioteca es óptima con el sistema AGUAPEY, por lo tanto, se seguirá trabajando y mejorando su utilización.


Discovery Interface is Primo Central

66,000 physical holdings - about as many ebooks and thousands of evideos; not satisfied with Primo as discovery tool

We have been underwhelmed by Aleph support. We are currently investigating to merge the bib files of all [...] with the exception of the [...]. This will eventuallty decrease the technical support workload needed from [...].

concerned about technical support and unknown costs for migration

We use ALEPH because we buy into the bigger University system and that is what they have. We are quite happy with it. We are asked to submit our ideas about it but all the decision making is done centrally

We are part of a library consortia that may drive us to use products and services we might otherwise avoid. Our ILS is now little more than a physical inventory management system and our needs could be met with a far less complicated system than we will probably acquire.

Older version of ILS: ALEPH 500 v.18.01

364,000 physical items and ebooks, 76,000 serial titles

We have been told that our ILS is not the problem, rather that it just does not work for a multi-type consortium and that it is not very customizable within the consortium. Our experience has been negative and we do not find it very user friendly for either the staff or the patrons. It is capable of many things we do not need it to do and not capable of many things we really need.

We will be considering implementing a next-generation catalog in future.

We have already signed the contract for Alma, and have just started the implementation procedures ready to go live next July. This has informed my response to the question about working with the company again for migrating to a new ILS!

Since Ex Libris is in the process of phasing out Aleph with ALMA, we're in the very preliminary stages of a review of all ILS migration paths.

The library is part of a consortium and has no contact with Ex Libris only [...] , an icelandic company that runs the Aleph system in Iceland and handles all customer service issues. So answeres to questions in this survey concerning company refer to the latter not Ex Libris.

Currently considering replacing existing discovery layer with Primo - Alma/Primo as a package.

1182089 is the number of physical items for 520500 title records in the online database This includes c30,000 online only ebooks and other web resources Most records for the years 1958-1978 are not included in the online database

We are a joint library.

We could not give several replies for your questions. Because we could not prepare the answers that represented the views of our primary decision-maker.

By items, do you mean phsyicalcopies/volumes/digital surrogates? Unique titles? I'm going with the 18.9 million volumes we count in our annual report.

750,000 items in the library's collections.


Alexandria seems very focused on school library's. As a public library some of their options are not user friendly for us.

We loved Alexandria when we first got it in 2004, but it seems that every upgrade removes some functions that we use all the time. For instance, renewing a book used to be a matter of clicking on the little circle that appeared when we brought up a patron record. Now we have to go hunting for the renewal tab. The version we just implemented has a default of "locked" on every record and patron. It's just irritating! We update patron records MANY times a day, and this extra step just makes us not very happy. I am retiring soon, but I'm sure the new director will want to migrate to a new system ASAP! (Thanks for allowing me to vent.). Oh, and they have also let go their wonderful librarian-trainer. I'm not sure anyone on their staff now is a librarian.

Our county is nervous about trying open source products. I'd love to try one and give them data.

I think that the local consortium has disabled some features of Alexandria. I used it more than 12 years ago (before transitioning into another position) and LOVED it. Now it is more cumbersome and feature that I had used previously are there, but disabled. VERY frustrating.

Allconet Online Circulation System

Although our online system does not have any bells and whistles, it has saved our school system a lot of money since its inception (March 2000). The creator of the system is open to suggestions from library media specialists (I am the liaison between the developer and my colleagues) and has upgraded the system at least twice over the years. The MARC records can be used to do collection analysis through Follett and Bound to Stay Bound (and other major vendors). The system needs development in the areas of inventory and the ability to reserve books and other materials. This circulation system is used by 3 high schools, 3 middle schools , 1 K-8 school and 14 elementary schools and 1 career center.


We are in the midsts of upgrading and have no basis yet for answering most of these questions.

Now in Alma I am afraid migrating to another ILS may be very difficult based on the structure for eresources.

Too early in our implementation to be able to answer the satisfaction questions.

Ex Libris has a good project roadmap and this will continue to develop and improve.


[...] is currently undergoing preliminary discussions regarding amalgamating councils, which will affect our LMS choices in the future. LMS vendors are well aware and have been approaching libraries, knowing that many will most likely change LMS in the next five years or so.

I like open source LMSs like Koha, but we just don't have the time to deal with an open source LMS. I'd have to upskill, and spend a lot of time on this development. Currently I have far too many projects to consider an open source.


Looking more at a solution to deploy onsite / within our network rather than a hosted system.


We are very satisfied with the Biblionix product, Apollo.

Very happy with this product

Biblionix provides the best customer service of any vendor, I have ever used.

Apollo by Biblionix is WONDERFUL!

The feature most patrons comment on is the ability to search for electronic books and traditional books directly from Apollo. Switching to a new website is not necessary.

The library's collection now includes ebooks.

Now carry over 1500 e-book titles through Overdrive.

We have been using Apollo for about 3 months since our migration away from Spectrum and have so far been very satisfied with the product and support provided by Biblionix

I am a new director, and haven't begun to investigate upgrades

We considered open source when we switched to Apollo and would consider it again if we were looking at a new system. For right now we are satisfied with our ILS. We don't really have the staff to support an open source solution, and we don't have the money to hire one of the open source support companies.

We are very pleased with Apollo Biblionix. They are quick to respond to issues and actively work to implement suggested features. This system works much better than the Follett system we were previously using. I would highly recommend them to small and medium sized public libraries.

We have been extremely happy with Biblionix. There are only a few tweaks to our circulation model that we wish we could make (setting reserve period for best sellers at 3 days on the holds shelf instead of the usual 7, for example). But Biblionix is very responsive to customer needs and if a number of libraries ask for something, they will usually integrate it into the next update. There has been a delay in listing some of our digital materials in the catalog with hotlinks to third party providers, but this is now working for 2 of our 3 vendors.


Athena is an older ILS that we no longer receive support for. It is also not internet -based. We would love to migrate to an internet-based program.

There are still things id like to do with the program and not sure how or if it is possible, this is mostly my fault, lack of time to to work on doing it and calling for help if i need help, But on a scale of 1 to 10 10 being the bestI give them a 10


Anytime that I have had to call customer support for an issue, they always return a call in a timely manner and they work on the issue until it is resolved. Best customer service I've ever dealt with. It is a pleasure to call them.


Have made simple suggestions to company reps and get no response. I have suggested things like changing the wording to say "overdue item", instead of "overdue book" as it now does. Staff get confused when the circulation message says overdue book, but the item is really a DVD or some other type material, which then causes the patron to get upset and proclaim loudly that they have never checked out a book by that title. I really don't think the company has ever done any usability studies for patrons or librarians for their product. They "hide" settings under misleading nomenclature, like putting the settings for changing the printer alignment for barcodes under a link that says "Choose barcode fields" (title, author, etc.), rather than "Choose barcode settings." Running a report for items not used within last x days (3 years) does not include items that have never been used since you purchased the system. The "Help" documentation is severely lacking.

Typically good customer service for easy questions. Some more technical problems have taken some time to work through but a solution is normally found in the end. Nice to get a human on the phone!

These answers are based on 6 month knowledge. This directorship and new staff is just 7 months old.

Atriuum is a vast improvement over our CircPlus.

the system has yet come up with a simple way to keep data for routing materials to other branches

We are currently merging the three school libraries into our catalog. The school district has seen fit to provide no staffing for their middle and high school libraries and has had no one cataloging the high school for several years (a surprise to me). Now the public library is paying for their ILS and I'm cataloging for them. Book Systems merged as much as it could and helped the elementary school's staff feel comfortable with Atriuum.

We are very pleased with our ILS company. Reports are great, they are always improving the product, and tech support is always there for us.

The conversion process and tech support with Atriuum Book Systems has been excellent. I never had this quality and speed of help with any other system.

yearly circulation=28,263 service population=4345 with large influx of summer population.

We upgraded from Winnebago Spectrum to Atriuum in September. We have been very happy with the service, and the training.

I inherited this ILS 5 months ago, so I cannot speak about past performance or customer service improvements.

Conversion to Atriuum went very well and the representatives from Book Systems were very helpful and willing to answer all our questions.

the only real problems we have had is that their are times when the system becomes slow and you may have to restart the application

This past year, I established a user's group for about 30 libraries in[...] region; the company has been very receptive and supportive of this effort.

We have only been using this system for less than two months and my answers reflect my newness to the product and the company.

I have been very pleased with Books Systems over the last year. Significant improvements have been made. Customer service is prompt and pleasant. I can see a huge improvement in the software.

I don't understand what an open source ILS product is. We us Atriuum Booksystems and are very happy with our choice and use nothing more.

We feel that Atriuum is a good product for the amount of money spent. It has many limitations, but the company does try to make positive changes. These changes, however, are slow in coming. Unfortunately the company recently pushed an upgrade without my permission. This caused problems with our system and inconvenienced our patrons. Eventually to problems were solved and an aploogy was received.

Book Systems has been accommodating and made our transition easy. Their personnel are friendly and helpful.

Customer service with our vendor, Book Systems has exceeded my expectations.

We just got 3M e-books and they do not interface with Atrium. It would be great if they did.

We do not have electronic resources, per question 4

Atriuum works very well for our combined public/school library. Both types of needs are met for our staff and patrons. Directorship changing this coming summer to implement both ebooks and other ILS considerations.

Atriuum works very well for our combined public/school library serving the staff and patron needs of our rural community. We plan to add e-books within the next two years and will be able to comment on its proficiency with electronic resources at that time.

We are moderately pleased with our service, and are not at this time considering switching providers. We do have some persistent issues for which there seem to be no solutions. For instance, we seem to have a periodic problem with scanning items, but those items still showing as checked out, even though they are in the building. Suggestions from Atriuum have not solved the issue. Further effort is needed, and we are willing to help in any way we can.

The ILS is very reasonably priced and provides a good range of services for small libraries. I particularly like that it is cloud-based since the city does not have a full-time IT person.

The previous ILS our libraries in this system used was Athena which was purchased by Follett. The customer service we did NOT receive from these companies was the driving force in our decision to choose Book Systems. We have not been disappointed. The personal touch the company puts on providing assistance is outstanding.

One the questions I put not likely I have no idea what those things are.

Atriuum is available on the Internet so our patrons can connect to the catalog.

Other than [...] , we do not currently have electronic resources to manage through Atriuum so cannot rate this service.

The county purchased this program for every school after careful consideration of the features and proposed training plan.

We just began with our current ILS in October, so it is still somewhat new to us. We are very satisfied so far.

This is my 1st year in a district using Atriuum. I previously worked with Follett Destiny in a different school district. Although I do not have any issues with the current system, I sometimes still miss Destiny.

This company has been very responsive to expressed changes we wanted to see in the software. They are beyond our expectations and best of all affordable.

The tech support has gotten better within the last few months.

We are happy with Book Systems

I am very happy with my current automation system and will not be looking for other ILS services.

very user friendly

We love Book Systems. Their tech support and customer service is exemplary!


El sistema que tiene mi Biblioteca realiza, la gestión documental, préstamos, reservas, renovaciones a través de la web, seguridad RFID, acceso biométrico y registro de usuarios a través de registro biométrico, nos falta contar con bibliografía digital multiusuarios


TLC has been a good partner with our Library. They take care of issues quickly and efficiently.

Given our size, we believe that our ILS vendor does a good job dealing with issues that most libraries don't face. We just renewed our contract with this vendor for another 4 years.

Circulation Plus

We are updating our outdated ILS, but as a rural community library housed in an elementary school we need a kid-friendly system with a very low cost. [...] I have nothing bad to say about Follett but there are many aspects of their company (i.e. customer service) that I have never used. We would upgrade to Destiny if it were not cost prohibitive.

I need an new automation system but just haven't decided what direction to go.

We were just accepted into out state's new library consortuim. We will be migrating to KOHA in 2014


Book systems is great to work with.

As a very small library, many of the services of the product are not needed or necessarily approriate for a library our size. We are alwaus pleased with customer service!

Was very pleased with the service when our server went down. We were put on a temporary arrangement so that we would still be able to serve our patrons and the community.

No catalogued electronic resources at our library. Book Systems customer support has always been top notch and continues to be so.

We really like Atrium.


Library also uses Genie

We haven't really engaged with this at present. Awaiting direction from organisational IT strategy re website before tackling.

Custom (derived from Metavista, based upon Solr)

This is actually a cooperative Opac


The [...] is a government agency in [...]. All government agencies in [...] are in the process of major cost cutting which limits the chance of changing systems. A new system would have to go though a goverment tendor process rather than just be selected and purchased.

[...] Library migration to Koha just today received[...] approval. The LOA Library Koha ILS will be hosted and supported by Bywater Solutions. Contract pending. Tentative go live date: June 1, 2014.

The name of the ILS we pruchased from Trimagic is called hte Trimagic Information Management System (TIMS). It is used by special libraries. It uses Web Publisher PRO forms and screens (with additional HTML technoology) with the database being InMagic DB/Textworks.


The [..] is currently under development as a result of a joint effort from 88 out of 96 Danish municipal libraries and KOMBIT (a non-profit IT-project organization owned by KL, the organization for local authorities focusing on increasing value for the local authoriities and breaking (de facto) monopolies) . The bidder who won the contract is DanTek who currently primarily offers solutions for schools (K-12). The system is supposed to offer a joint solution for both schools and public libraries. The system ought to be ready for tests by the end of 2014 and they wills trive to migrate all 88 quickly throughout 2015. The system itself will be scaled down because a lot of the processes handled by the current ILS can be handled by common components that are being developed for administrative systems in general (user validation, user registers and so on). The National OPAC is currently migrating to a Drupal based interface and being hooked up to Open Search which will lilely be implemented in the NFBS. It means New Common Library System btw. The admins of our current solution need to be able to access a Unix server and make updates to a flat file. One of the goals of the new system is to make administration easier and more accessible to remove some of the workload.


Number of items is a district total found in 14 libraries K-12.

My dissatisfaction with this product mostly stems from the very limited reports and the process of trying to build reports that will give the required information. I also have problems with batch processing patron records.

This particular program will do many things, but it's difficult to gauge the parameters for report creating. Most of the time I have to call tech support to talk me through the creation of the report I need. It's great for the patrons, but not overly user friendly for the staff.

What I dislike about this automation program is that many features such as "Title Peek", "Asset Manager" and "Web Path Express" are not included in the package and must be purchased as add ons. The cost for add ons is very expensive. As a result our library does not have add ons which makes visual searching pretty much useless. Adding iPads, Chrome Books, and iPods to the catalog without the "Asset Manager" option required creative cataloging.

We changed from Follett circ/cat+ in September to Follett Destiny due to upgrades of our servers in August. Then our tech department decided to have us let Follett host the program. That set us back about a week due to having to resubmit purchase orders for approval. We have been up and running sense October 3. I am still becoming acquainted with the new system.

We joined this ILS as a consortium and they gave a great discount. Destiny is a very user friendly ILS, and we are very happy with it.

I left some of these blank, as we JUST moved from Winnebago Spectrum to Follett Destiny this year. So far, the interactions I have had with Follett support have been very positive, but I just haven't formed a complete opinion about some of these yet.

Due to hardware constraints within the district, we have not been able to upgrade the library automation system. We are stuck with version 9.9, but Destiny is up to 11.5. There is no funding for updated computers, especially in our elementary school libraries.

Being a rural library, and an existing Follett customer when we selected Destiny, our decision to stay with Follett was made when no other vendors gave us quotes that we could even consider. Even the closest quote was many times higher than our budget would allow. We have no interest in an open source ILS.

In many school corporations, ILS choices are made at the school district level. Individual schools often have little say in the process.

We need the ILS to integrate with student system better.

We are very satisified with Follett Destiny Library, Textbook and Asset Manager. Our school district has 100+ sites, 50,000+ students, 8,000+ staff members. Destiny seamlessly handles our large volume of books and number of patrons. It is a fabulous K-12 library automation system.

We are migrating to Atriuum this spring.

Anything that makes our job easier and makes searching for patrons easier is always a benefit. If it's too complicated, it won't get used.

Our library does not currently have any electronic resources, but we will begin acquiring them in the very near future.

I don't know what an ILS is.

Like many school libraries, we are also responsible for textbooks, and having an integrated textbook and library database is critical for our needs; Follett Destiny is the best for this type of system. They have also recently greatly improved their e-books and added a downloadable reader ap. Their cataloging is far superior to other companies. We are very happy with Follett.

Have not purchased ebooks, yet.

I have problems with the Internet connectivity with this product. It often does not check books in correctly.

Destiny is the best K-12 ILS is the tops but of course with changing technology, it will have to adapt to stay number one. Our One Search doesn't work very well so you stand the chance of having other vendors swoop in and provide that service. Some report functions could improve--when trying to capture circ stats for a particular month, we have to take a snapshot on the last day of the month or it is hard to figure out how many circulated, how many ILLs, etc. One thing that Destiny will need to look at is having an access point for genre like they have for title and subject. You can type science fiction into the search but it doesn't pull up all of the science fiction books. It would be good for patrons if they could browse a science fiction shelf for example.

This is our first year using Destiny. I find it to be cumbersome, too many step to print out simple overdue notices or fines. (Desitny 10.4)

There is one library for all three of [...] ISD campuses--Elementary, Jr. High, and High School

Destiny Resource Manager (v11.0.4.2 (AU2) - 08/28/2013)

Destiny has a serious issue with checking in items. This problem is experienced by all Follett users and not just my district. Has been going on for at least two years and is only getting worse. Items do not check in when scanned. The campus librarians just do not have confidence in the system any more.(Follett Destiny 11.5)

The inter-library loan feature in Destiny is not as functional as I would like. Frequently ILLs are created and then mysteriously drop from the system despite having a long time before expiration. Many school librarians seem very frustrated with this one feature. This is the only thing that I dislike about the system.

We have the textbook manager attached to the ILS. It makes checking out and tracking textbooks much easier but because it is attached to the ILS the library staff are expected to handle all the transactions and issues affiliated.

printing of barcodes. this is a major hassle.

We are currently investigating adopting ebooks into our catalog. The only ebooks we can put into Destiny come from Follett. We have to find a way to integrate other vendors into our program.

It would be nice if the log page was the same for administrators as for patrons. Another thing we are a k-12 system and k-6 does not pay fines and we can't set our system up to not do this.

The district left Destiny for Alexandria and many of us were not happy with it. There are one or two things from Alexandria that I like would Destiny to offer, but on the whole, I'm VERY glad we went back to Destiny.

I don't find Destiny very user friendly. After a year with the product I am still trying to figure out or remember how to implement basic procedures I used to be able to do with Circulation plus.

Love the ability to add digital documents to records. This allows us to put student and teacher created tutorials customized to our school's needs into our catalog.

I don't think Follett/Destiny is the easiest or best product. From what I've heard..Companion is "friendlier".

Destiny Resource Manager v9.5

Destiny is a GREAT product that is still in its infancy. There are a few quick fixes that I have suggested over the past 4 years (i.e. different colors for the check in and check out screens ala Alexandria) that I am waiting to see come to fruition. Overall, the upgrades that have been made are relevant to my needs and, I would suspect, the needs of the library community as a whole. I am quite certain that as the product continues to mature, many more wonderful enhancements will be added. Kudos, Follett Software!

Would like the system to allow two screens to be open at the same time, so I could have a catalog screen open and circulation screen at the same time. When I have opened another screen, it just says I don't have access or works for just a short time.

This survey information covers both of my school libraries in our district:

Follett Software has minimally responded to numerous suggestions for catalog technical upgrades -- for the ease of the professional cataloger to provide better service for users. It certainly appears that Follett is smugly satisfied with being the leader in school library software and prefers to spoon-feed librarians the records and functionality it selects, rather than listening and upgrading according to professional user input.

As part of the district's larger program, I am not part of the decision-making process for the automation system. However, a few years ago, in a different school district, I did hae that power and was very happy with the Follett Destiny system. It does everything that I would like it to be able to do.

I can only answer for my library specifically, the ILS is handled by our head librarian out of the high school. Any concerns I have go through her.

We are bound by the terms of the entire [...] . We can't choose a different ILS vendor or even consider a discovery interface or an open source ILS without the majority of schools on board.

We are unable to customize Destiny for our needs; furthermore, the ILS lacks many basic functions and features that we need to operate our library and textbook systems. We have meticulously described the missing features and have requested their immediate implementation but Follett has not implemented any of our requested "enhancements." We do not consider our requests to be enhancements, but rather basic features, for example, the ability to create separate textbook due dates for groups of students. The textbook module is by far the less-developed and less-functional part of this system. Another example from the library side is that patron nicknames, although captured in the patron records, are not displayed on the circulation screen, where we need to see them. This is an issue with our many foreign students who adopt American names. Overall, a giant disappointment.

Since we are just one of 8 school libraries in the district, anything we choose to do, must be agreed to and acted on in concert.

Need more efficient way to run reports by grab/select individual title using control or shift key to run overdue reports for individual classes.

They need better search criteria. They need to have a way to determine the use of ebooks - an equivalent to the circulation statistics.

[...] share one library. We now use Destiny.

While functionality is very high, some common tasks require multiple steps that are not necessarily interconnected which makes the efficiency lower

It's wonderful to be able to access our library collection from the internet and the app -- it's been very useful when on the go, and the students enjoy the ability to look up items before they've even arrived at school. Although user-friendly in most cases, there are several options that could be added to the system -- it feels like there are gaps in certain areas. ie, a check-box that allows an inventory list to be created -- when we delete a title -- that will enable us to select whether the title needs to be replaced. We could then look at this inventory list and place an order for all books that we've marked as LOST or deleted from our inventory, and know exactly which titles we need to order. Writing up requests for improvements or additions could be easier as well. A straight-forward method -- that is easily accessible would be great.

Follett is the go to electronic catalog for schools. So many use Follett that finding answers to questions is very uncomplicated. Needs some tweaks, but an excellent product.

We need an easy way to integrate student reading levels so we can help them make good choices about books that are "just right" for them.

Overall, Destiny works well for us, but there are a few changes I would like to see.


The vendor is always available for questions. Our problem is the internal technology, updates are not installed when available.

Overall, I'm very pleased with our current ILS as compared to what we were using previously, which was Athena.

There are a few things that would make Destiny a bit easier to use...allowing names to be alphabetized by first names and not just last names. Looking up just one particular student to send notices (overdues, etc.).

District has textbook database of 149,645 items. District has bookroom database of 289,665 items.

I have always received great service from Follett. I think very highly of their products and follettshelf. From their Customer Service Reps to their CEO and Management team that I have met and communicated with have been great.

Part of the problem with Follett is that the system is very mouse-intensive, too many clicks and too many screens to navigate to get the info you need. Not all data for books or patrons are in one place, nor hyper-linked. After several customer satisfaction surveys, they still have not implemented any of the functional changes we have requested. I no longer fill out their forms.

Open Source ILS would be nice but have no time or staff to deal with this. I am currently a Single Certified Librarian Media Specialist/Certified Teacher with only one or two 30 hr support paraprofessionals serving a school library of 1000 students and being open for students 40 hours a week. We do all the A.V. and Library support and the Teacher/Librarian is required to do Teaching Student Learning Objectives plus run the Library. So while I looked into Open Source, I barely have time to train support staff and teach and manage the Library.

I would like to be able to choose how long the website stays active - for my purposes it times-out too quickly.

In addition to the Library side, we use Destiny Textbook Manager and handle over 90,000 circulating items

Would like Follett to be more responsive to costumer requests for enhancements. We fill out a form for an enhancement request and rarely does it actually happen. My district has made many request, to be able to mark a copy or title of a book "missing" rather than lost, to no avail. Books can go missing rather than lost. To us lost means a patron has lost the book. "Missing" means the book is suppose to be on the shelve and it is not.

This is a high school that just opened its doors this 2013/2014 school year. Since we just opened with Freshman, the plan is to add significantly to the collection over the next 3 years as the student population grows. Currently, we have 300 in attendance, projected 1200-1500 at build out.

We would like to see a way of integrating our current reading comprehension program, Accelerated Reader and Lexile, with our students Accelerated Reader and Lexile reading levels. Currently our copy records are able to show their Accelerated Reader and Lexile levels however our patron records can't. We would also like more option for creating records. The report manager is not open ended enough and the types of records for copies and patrons is too limited.

Can't get any customer service unless we pay for it. Very limited ability to run necessary reports.

All questions about migrating to a new ILS should be answered by district personnel, but as far as I know no one is talking about changing. I certainly would be unhappy with any change.

Other than a couple of minor tweaks that I would like to see, I am very satisfied with the Follett Destiny Library Program.

The Destiny product is decent and I don't have any huge complaints, but the documentation is terrible and relying on calling the help desk for everything is unrealistic. Also, the reports feature is not as flexible or robust as I would like.

I wish Destiny would allow me to search by publisher. I wish Destiny would allow me to manipulate reports in an easier and free-design way.

We are one of over 100 schools in our district. The district "provides" Destiny as well as our level of support. I am sure that our district employee has contact with Follett for us.

Follett needs to make some of their reports more school friendly

Just moved to Follett's hosted site. Will stay with Follett.

We are a small school library in [...] .

Joint use with [...]

We recently switched from the SirsiDynix system, which we "shared" with a local public library, to Follett Destiny "Library Manager" -- an automation system we are now using on our own. In general, I am very happy with the conversion and the decision to change providers. The Destiny system is intuitive, user-friendly and much more towards schools as their target audience than Sisri was. Sirsi was powerful and had a lot of funtionalities, but it was "too much". It felt overwhelming and complicated. Destiny has a lot of similar functions, but the difference is that it has our school and student needs in mind, not that of a public library. So even though I am using it for the same things (cataloging, circulation, reports, etc.), it is much easier to use and navigate. The one area I am disappointed with Follett is thier "Textbook Manager" (another module we also purchased at the time). TM could be greatly improved, and needs updates. Follett doesn't seem to have put as much time & effort into making it work as well as their Library Manager module. However, they are good about accepting feedback and asking for suggestions, so I'm sure changes will be coming in the future. Follett has been very good to work with, and I would recommend Library Manager to other school libraries looking into new automation systems.

The Destiny program works very well. However it takes too many steps to get a report for overdue items and notices. That is very inconvenient.

Great Company to work with. I like the program but it could use some changes - i.e. more than a lost option for removing books from the system. Needs a damaged option, maybe others. helps track the difference.

Truthfully, I'm not positive what you mean by open source. Does that mean available to all internet users? If this is the case, our is available to all clients who access our district web page. They can access basic information but they can not login unless they are staff or students in our distriict.

Much of what is available to this school for the circulation system is controlled by the district office. Some of the things that I need available for my job are not available because they have been "locked" to me.

Help sections of the ILS are not user friendly for librarians with average technology knowledge. Directions for using new features of the program are vague and require lots of links to different pages rather than arranged step-by-step with the information in one spot.

Nothing at this time.

Custom reports are limited. It would be nice to just find the titles without copies and not have to do a fifty page report.

Destiny has been very good. I wish it had the capability to do inter-library loan and that the hold function were better. Also, complete student schedules would be helpful so I could run overdue notices for a specific class (right now it's by homeroom or grade level only).

I checked No to whether I am exploring a Discovery Interface. I am actually very interested in this concept, and have heard good reports about EBSCO Discoverer. Unfortunately, though, I don't have funding to subscribe to multiple databases and rely primarily on those from the public library system. So, I wouldn't be able to add those.

This response is submitted for [...] , a consortium of 155 K-12 schools in [...].

I only worry about migrating to open source ILS because of tech staffing fluctuations. I would fear going down a road that it manageable now, only to have funding dry up to maintain the service internally. Also, we just migrated to a new system, so there is hesitation to migrate yet again.

I run 9 different libraries... range from 10,000 - 17,000

The ILS that I use is a union catalog that services all the schools in the Tracy Unified School District. The ILS is managed by district employees, who provide support to each individual school site. I am unable to answer many of your survey questions because these types of decisions are made at the district level, and not the site level.

Unsure of what a discovery interace or next-generation catalog is. In this rural community we are in what we have is under-used because of lack of internet access.

We are implementing the Lexile system to our catalog, updating our existing items, and adding any new purchases as they are added.




The real issue is not Dynix, it is the fact the we have not been able to upgrade primarily due to budgetary issues. However, we hope to finally upgrade next year.


EOS International is an extremely good product and the EOS team is very responsive to questions and to suggestions for improvements.

EOS was acquired by SyrsiDynex recently so it will be interesting to see what happens next year. I don't believe there will be any significant change in the short term.

This company just merged with SirsiDynix so talking with both companies on what is and will be in the near term relative to my contract renewal being up for grabs in 2014.

Just finished implementation Nov 22, 2013

We just migrated to EOS this year. Very satisfied.

EOS has great technical support and extensive training. They also allow users to give input into further development and improvement ideas.


Very easy to use drag and drop Template Designer for quickly ramping up ones OPAC Discovery interface with no special HTML or Web design skills required.


Library is moving to a commercial system for ERM support, CUFTS is one of few OSS options in this area.

Evergreen -- Alpha G

The ILS we are using is an open source ILS.

Evergreen -- Equinox Software

Evergreen is an open source product that is limited by [...] lack of willingness to implement change. There is no acquisitions module, a serious lack in an ILS. We had challenges implementing RFID with our version of EG, but they have been resolved for the most part.

Using an open source ILS for 1.5 yrs. It's been very rocky mainly due to the size of our consortium and lack of adequate quality assurance testing by software support company prior to implementation. Several libraries and many staff members and library patrons in this consortium have been extremely disappointed and concerned this ILS is the correct choice for this group of libraries. [...] is working very hard to improve the OS software, but it has been a very rough first two years. Some libraries still have doubts about whether to consider a different ILS.

WE went 'live' on SITKA/Evergreen 2008

The Evergreen ILS is an open source program.

We cannot afford to change and could not possibly offer the resource sharing options availabel in [...] with any other option.

[...] is a multi-type consortium of 72 libraries in over 120 locations in two [...] provinces, using the Evergreen open source ILS in a centrally hosted environment. Sitka has its own dedicated support team for member libraries, with assistance from, as well as providing assistance to, the wider Evergreen open source community. Suggestions regarding this survey: The survey is written for the more traditional vendor/customer dynamic. As an open-source, self-supporting and community-supported ILS in a consortial environment, it is very difficult to answer several of these questions accurately, e.g. "Where does this library direct most of its ILS Support issues" - would be helpful to have a third option such as "Self-supported"; "How likely is it that this library would consider implementing an open source ILS?" - suggest adding at least one question that asks if the ILS currently in use is open source or not. Thank you very much for the opportunity to respond to this survey!

The Library System deals directly with the company on any issues that we may have. As far as I know, the problems are dealt with quickly. I do not remember the exact details of why we did not migrate on time, but I do know that it was delayed.

Streaming video 9,000; 5000 video, 140,000 ebooks

We have an existing discovery layer but we found they did not have enough contacts in the publishing/book world to deliver proper cover art, summaries, reviews and awards for our catalog. We are looking for a more robust content provider that incudes DVD, CD as well as books

We have discussed concerns about existing ILS but are just in beginning stages

The system has been unstable and we have response time issues. Equinox seems to be responsive, but as members of a state consortium we don't actually have access to the vendor - we have to go through the State Library for everything. Therefore, we don't have first hand knowledge, and have to rely on what we are told.

The core functions of the Evergreen software work well, and we are generally satisfied.

Several questions are beyond our scope as decisions are made on the system level and I have no input at this time.

The system would be easier for us to use if we had the man-power to make all the minor tweeks needed to make the system work better. Even then, these minor tweeks would only help to a certain extent. Overall Evergreen just seems to be a poorly constructed system built by non-Librarians that should probably get an entire overhaul. Evergreen is not a good fit for academic/special libraries either, having been originally built for large public consortia.

Already using open source ILS

We were able to move from Sirsi Unicorn to the Evergreen system in a month due to the hard work of the Library team and the Equinox company, which was very responsive.

Evergreen -- Independent

We migrated to Evergreen from Horizon in 2011, and the improvements by the [...] consortium have brought the ILS more in line with the Horizon product that we were accustomed to. There are still issues that need some work!

The price is right, thanks to our consortium, [...].

We have no issues with the Evergreen ILS; however, we are very disappointed in the service and response time of [...].

The [...] Library is a member of [...] , which provides an Evergreen open source ILS for consortium members.

Our ILS support issues are not handled by a vendor or consortium. We resolve them internally or in conjunction with the Evergreen community at large (via IRC and listservs).


New product for local government trialled at [...]for Westlaw 2010 . Take up disappointing , local government sector in Australia is not not information savvy.


We did look at new ILS last year but have a number of projects for 2013/14 so changing ILS will have to be done over a longer term. We'd like to be able to import records, duplicate records easily and have a discovery interface.


looking for cloud based vendor hosted system

We try to evaluate the ILS offerings every 5 years and determine whether or not there has been enough innovation between our current product and other products to be able to justify a change. This time our ROI calculations looked like we could benefit substantially from a change. We started investigating ILS options last year. Over the summer we narrowed down to three vendors and then last month selected III as our "vendor of choice." Assuming contracting details can be figured out, we plan to migrate to Sierra in November of 2014. SirsiDynix looks like they're working to improve their product selection. BLUECloud does appear to have a lot of promise. However, we migrated from Dynix to Horizon right around the time Horizon 8 was suppose to be "just around the corner." As a result, we were not willing to wait and see if BLUECloud could be fully deployed before updating our system.

Horizon SaaS

Item count is for physical materials as of the end of FY13.

SD's Horizon product is, quite unfortunately, showing its age. No significant development in nearly a decade means we are using outdated and stagnated software. It still does the basics, but the library technology world has evolved so much and we have been left way far behind. BlueCloud is promising, but we've heard of new products and ideas before, with few solid results. Even after 5 or so years, I feel Enterprise is still only barely developed--how long will BlueCloud take?

E-Books/Audiobooks Overdrive abd Wheelers ePortal

We are migrating from Horizon to Polaris on 1/15/2014

I am experimenting with vufind 2.0. It is a good open source catalogue with better indexing than Horizon. We do not own the Horizon module for electronic resources so that is why the rating is low. A majority of the items in our collection (75%) are MARC records of electronic resources (mostly Ebsco).

Our contract is with the [...] and as long as they continue to go with Sirsi, we will too

Operating under a very tight budget. There is no money at this time to change either to a new ILS or a discovery interface.

We considered migrating to another SirsiDynix product despite their poor history of support, but we found out that each module that *should* be included in an ILS (discovery layer, reports, etc.) would incur an additional cost. Also, their mobile apps are horrible. We are looking for a company that listens to its customers and implements features accordingly as an upgrade to their product. Not a half-hearted attempt and keeping up with technology that requires more fees.

[...] is considering the benefits of adding interfaces to the existing Horizon/HIP modules or migrating to a new system.

As a member of the [...] all automation and cataloging decisions are made at the Headquarters location in [...] . This questionnaire does not apply to our Library.

migrating to Sierra late spring 2014

Would like to see separate questions in Automation survey about serial management use [i.e. EBSCO A-Z or Serials Solutions 360 core]

We're waiting for the SirsiDynix Blue Cloud products and hope they will improve ILS functionality without needing to migrate.

Public Libraries in Victoria (Australia) are considering forming a consortium which will see all services (40+) using the same LMS.

We would switch to a different ILS were it not for the massive scale of the operation.

Just starting demo process now before deciding to do an RFP for a new ILS. Would consider not using BiblioCommons if new ILS has same functionality. Like federated searching of databases integrated with catalog. Want payment options at self-checkout. Lots of products are in development; we may not migrate this year if we feel that products are not ready yet.

Holding out for a proven intota release but not anxiously

Library branch in local prison cannot have Internet access for inmates. Any change to ILS requires LENGTHY Threat & Risk Assessment. Open source may not be able to assure locked-down catalogue.

The current Horizon implementation although dated works. Implementation of a new ILS will come down to cost, current annual support fees vs implementation of new ILS-longterm support cost.

There would have to be a significant advantage in migrating to another ILS to prompt a detailed investigation. [...] discovery interface has been in place for some time and that would be a more likely candidate to update.

We have already selected Sierra and are in the process of migrating. Our go-live is scheduled for January 21, 2014.

We will be migrating to Polaris in April 2014

ILS moved to SaaS solution this year.

We are interested in enhancing our ILS through the vendor's cloud services (BLUEcloud) and additional 3rd party services. Migrating to a completely new ILS is expensive and onerous. We will avoid doing so as long as possible.

[...] . It's currently reviewing ILS from an RFQ it released in 2012.

All decisions are made on the district level .

I am the supervisor responsible for [...] statewide union catalog (of 6 million + items) and I answered this survey with that ILS installation in mind.

Migrated to the hosted version of Horizon in 2013.

My answer to the question about being put into production on schedule, relates to our initial install of this product. We do not have recent experience with the vendor's performance in this area.

We are now in a transition phase not only going in 2014 out to tender for a new ILS ( with option to stay with the current vendor) but also looking critically at our exiting third party products and new products that are in the marketplace -- in the "basket" of available technology. We are totally open minded about this with no rigid views about products or the marketplace.


Will need to change eventually because the current product is not being developed. We actually are happy with the day - to - day use of our current catalog. Because of the constraints of the program we cannot update the server it resides on and the workstations that have been updated to Windows 7 are experiencing glitches.


not interested for some time

We have just implemented the system and have found that there are upgrades from time to time that don't work or that interfere with other parts of the program. Fixes or items that are to be fixed do not seem to be tested thoroughly before being released. Or since it is a hosted system, things are being altered in the program and the clients are not being informed in advance. The system has an acquisitions module, but there seem to be some bugs in the system that we have asked the company to address.


The company that provides our ILS have excellent customer service. If we've needed a service the ILS didn't have, they have created it for us (for a fee of course). I didn't answer the question on customer service because it hasn't gotten better or worse because it was already excellent.


no me queda muy claro como contestar ya que la migración de CDS/ISIS a Koha se realizó exitosamente este año (2013)

We've been working on implementing Koha with ByWater for sometime to move from Alexandria. We are still working through some data issues with merging 11 installs of Alexandria to 1 install of Koha and it's been going very well with needing to build up reporting and other tools and merging database records. It's an ongoing project heading into 2014, but we are on production with them today.

Koha -- Amigos Library Services

Amigos Library Services discontinued software support for its Koha installations in August 2013 and will discontinue our hosting services in June 2014. The library currently provides its own support in-house and through the college's IT department. Thus, some of the survey responses need a N/A option, and a third option (in-house) regarding source of hosting and support. Satisfaction for Amigos migration and installation services was high, but the low rating on current customer support reflects the company's decision to discontinue their services.

Koha -- ByWater Solutions

We currently do use an open-sourse ILS, Koha, and have for a few years.

System is brand new. Still getting the kinks out.

The Authority control on Koha is improving over time, but there are notable features missing that slow the cataloging department way down.

Very pleased with Koha, especially public interface

We have had Koha for only 6 months.

For digital collection, we get marc records from our vendors for digital content. These records include a link to the digital content from our opac. Bywater solutions has been a pleasure to work with. Their service levels are great- and their knowledge of their product is also top notch.

Searching capability less satisfactory than traditional ILS. Searching by "title as phrase" or keyword often produces less than desirable results especially on the part of patrons who often don't understand how to search. Reports are also not as good as "canned" reports in traditional ILS. However, there are reports on the Koha wiki that can be adapted for use and ByWater has been great about helping construct individual reports as needed. Fact is, our limited staff does not have the ability/desire to learn SQL better. In summary, Koha is the extremely cost effective solution we needed and ByWater Solutions has been responsive to our needs.

Circulation is now at 20,000 items

Koha is not yet installed as our ILS. It is expected to be up by next summer.

OPAC functions are managed in the discovery interface--WCL. The ILS is for back office operations.

Bywater hosts and assists in support of our Koha installation which is part of a consortium of [...]. We couldn't have picked a better partner.

We have had 2 Koha vendors (ByWater & PTFS). Both provided bad service and a product that was not fully functional for the needs of our library.

With our previous proprietary ILS we were paying for the license to use the system; support and training requests were met with a bill; there was no option to customize the system or to participate in the development of new features that we considered important--only to purchase the next level package. With Koha we have an Open Source product that meets our needs; provides more up to date services to our users; is under constant development; and we are able to sponsor or to join forces with other Koha libraries to develop new features--all at lesser cost and with excellent support.

Overall we are happy with Koha ILS. Subject heading authority control is far from satisfactory.

Using an open source product now.

Excellent ILS for our needs. Excellent customer support.

ByWater Solutions is our Koha support vendor.

We are currently using Koha so are using an open source ILS with ByWater Solutions as our service company.

Where does this library direct most of its ILS support issues? Does not include an optional response for community support.

The migration from Sirsi Dynix Horizon to Koha is still ongoing 6 months after work began. I think this was made unnecessarily difficult because of our agency's decision not to pay Sirsi Dynix for our data. This has caused ByWater to try to extract and map the data which takes a very long time.

By-Water Solutions is extremely responsive to needs of the end user. Their staff is helpful from the top on down.

For the most part, ByWater Solutions is great at responding right away to problems; I'd say 80 - 90% of the time, they respond to an issue within 24 hours of posting a ticket, even on the weekends. For the "easy" questions, they resolve them same business day as the posting of the ticket.

We love working with open-source Koha because we can customize for Acquisition and Circulation Department needs.

Sorry, but this question does not make sense to me: Would the library consider working with this company again if it were to migrate to a new ILS in the future?

KOHA is very flexible, but you have to really know SQL, et al in order to use it well. ByWater expensive to host. No browse search. Don't find it as useful as some other system's I've used. Too busy and understaffed to learn programming and sql at this point in my life, although I would like to.

Our library has almost no electronic resources and we have elected not to integrate them with our ILS due to consortial concerns, therefore the answer to the question "How effective is this product in managing your library's electronic resources?" should really be "Does not apply."

Koha -- CALYX

We could not consider using an ILS that was not open source for financial reasons , but we find Koha more than satisfies our requirements. The associated benefits of open source such as frequent (free) user driven upgrades, helpful user forums and the collegiality of Koha users are all bonuses.

Koha -- Catalyst

We are currently in the testing phase of integrating our EDS into our Koha ILS. We will be the first library in the world to integrate EBSCO EDS and Koha.

Not sure how to answer how likely to consider open source as we're on open source - guess a 9? But if we were to leave current ILS then probably much lower than that given we'd be leaving the bast supported open source ILS in this part of the world -a 6?

Koha -- DigiBEPÉ

El koha, migrado del viejo Sigebi por CONABIIP, funciona muy bien.

Koha -- Independent

We are doing all the work ourselves (volunteers and I). There is no vendor or company about whom to answer some of these questions. (We are still in the process of migrating to KOHA. Since our server failure was catastrophic we have had to rebuild the system from the ground up using mostly volunteer labor. I think we will be very happy with KOHA, once we have actually started using it.

Please note we operate a do-it-yourself LMS

We are currently using an outdated open source Koha. I plan to be fully migrated to Koha 3.14 or better by Fall 2014.

en realidad estamos evaluando vufind para integrar el catalogo de biblioteca en koha con el de archivo en icaatom

In-house installation -- no vendors employed

It would be nice to have additional answers to choose from that specifically address the open source options, for example we address or support questions to the Koha Community wiki and list serv.

I have an IT department, two people, that dialogue with koha on problems.

Recientemente hemos migrado nuestro SGIB. Pasamos de un servicio enlatado a uno de código abierto, KOHA. contratamos una empresa que se encargó de la instalación, personalización y migración del sistema, y con la cual hemos tenido una experiencia muy buena.

Difficult to answer some of these questions because we setup the ILS in-house without support from outside vendors or contract help.

Questions in this survey are mostly inappropriate for our situation. We don't have a contract with any vendor, instead we have two systems librarians taking care of our Koha library system. We cooperate with Koha community. Question about interest in open source ILS option is also inappropriate because we already use one.

Usamos Koha 3.4 y actualmente estamos considerando seriamente en actualizar a la versión mas reciente 3.14

Koha's "customer support" is user chat rooms. When we had an IT director who was enthusiastic about working with open source, Koha worked well for us. Our new director is not, and it is not working well. Other librarians in the district might rate Koha zero all the way down.

I migrated to Koha by downloading the software and tinkering with it until I got it right, so we didn't really use a company--just the Koha IRC channel and discussion list. Although I've been using computers for years, I have little experience in Ubuntu. Nevertheless, I was able to set up the entire system on my own in a very short time. Koha is amazingly easy to use, infinitely configurable, and open source. Some modules need improvement, but the Koha community is far more open and responsive to requests than any proprietary system I have used. Long live Koha!!

We have no electronic resources. There is no contract or schedule for open source software.

This library implemented KOHA inhouse i.e. not using a support company. With the growing use of Open Source ILS provision should be made in this survey for those implementing such systems with an external company.

The library has just installed Koha independently, using only its IT contractor and the librarian to carry out the install and data migration and the system is not yet live (anticipated go-live date is mid-February 2014). It is however a huge step up from the library's previous ILS, Bookmark, and thus far is proving to be completely satisfactory. The responses may be different next year after nearly a full academic year of operation.

Using Koha 3.14. Very happy!

We are not taking any support from an company, but managing the ILS by ourselves.

Consortium implemented Koha with a separate database per library in the group.

Some of these questions are not relevant to our system. Ex: there is no contract. KOHA is a free catalog operating system. We have not contacted customer support since first installed a decade ago.

Koha -- Kobli

Durante el año 2013 hemos migrado de Absysnet a Koha-Kobli. Llevamos 2 meses trabajando con Kobli por lo que todavía no llevamos suficiente tiempo para dar unas respuestas precisas. La empresa que nos está dando el soporte técnico y el alojamiento es Masmedios.

Koha -- LibLime

Many basic features did not work properly when we first got this system, and most of those features still do not work. We are essentially beta testers for this ILS but we are being charged as much as if it was a fully functional product. PTFS/Liblime does not appear to do any testing of new software releases, so each new version is very buggy.

We are actively searching to replace our current ILS. Customer service (LibLime) leaves a lot to be desired. We hope the system to be chosen will better serve our needs.

Please note that I have had problems integrating MARC records for electronic resources from the Gale Virtual Reference Library. I think that this is a problem with the way Gale delivers its records. I have not had much help from Gale with this problem.

I chose a 7 for the functionality question not because we are particularly dis-satisfied with the functionality, but because there is always room for improvement. We contribute substantially to the development of LL Koha and we plan to continue to do so in 2014. We will be focusing on improving access to electronic resources in 2014. I think it is worth noting that in 2012 our circ was almost 12 million and over 3.5 million holds were placed. We are 100% cloud hosted on an open source ILS.

Koha -- PTFS Europe

This year we implemented an open source electronic resource management system called CUFTS with a link resolver called GODOT, both provided and hosted by PTFS Europe.

We do not manage our electronic resources using the LMS

LBS Lokaal Bibliotheek Systeem

items only analog, not digital

the answers are not official judgements of [...], they only reflect my personal estimate!


We have just upgraded to Libero 6. The new version is not working correctly and our branches are have the same problems. Customer support is very slow in getting back to us so that the problems can be corrected.

We are currently looking for an solution for an online viewer for digital resources.


Library serves internal customers on a global basis. We provide decision support services to R&D, HR, Sales, Finance, Engineering, Training, and C-level management.

Have elected the hosted version. Now current with the latest upgrades and builds.

The library will be adding Illumin software to integrate with Liberty in 2014.


Library Corporation is extremely customer service oriented. We are very pleased with their support.

The reason I'm unhappy at all with TLC is because we're in a consortium. I like the program and company fine.

We are part of a large, multi-type consortium [...] . We share the TLC automation system.

Our current ILS vendor is great at working with it's primary consumer audience: public libraries and public school libraries; however, its academic functionality is a little stunted in areas like reserves.

We are have been using TLC for 10 years. We recently decided to upgrade our server and migrate to their LS2PAC configuration which would be a significant improvement over our current catalog. We purchased a server following the specifications TLC gave us. When we started the process to migrate to the new server we were told that TLC did not support the OS (server 2012) on the server. 1) They did not specify any OS restrictions in their specifications, which should have been listed since there were restrictions. 2) Why are they using old software still (server 2008), we certainly don't want to put old software on a new system 3) They will not give us any time frame for when they will be able to support the new OS

As I have noted on past surveys, my library is part of a consortium of many tiny libraries and TLC has done a tremendous job for us. I think more of the problems we have are related to the consortium and its members versus a problem with the software specifically.

Excited about upcoming API integration to expand on discovery of eResources thru the PAC. TLC is in beta on checkout API for Axis 360 and in development for Overdrive and 3M.

You get what you pay for.

We had hoped to do a review of our ILS this year, but it's still under consideration.

Our experience with TLC has been lousy from the start. They are extremely unresponsive when it comes to fixing problems or making improvements. We have no local control over our records, and can't correct them when they are wrong. Would never recommend this product to anyone.

Recently switched to LS2 (October 7th). Our switch was due to the dissatisfaction with III's Millennium ILS

We have appreciated the option of multiple interfaces for users!

TLC provides excellent customer support with quick response times, frequent follow up and custom report building.


Library Soft does not respond to our emails. They have given us no support for the last few years. My IT person has been able to keep us going, but we are going to be purchasing a new system.


The biggest problem we have with this ILS in terms of print materials is in serials controls. This ILS does not do a very good job with check-ins and claims.

We have just acquired the ability to put automation into practice - in fact, I am still learning all of the "quirks" of the program, so cannot really say how I feel about it.

Being a special library with a small budget, we do not subscribe to any electronic resources; hence, my answer to question 4.

We were forced into LIbrary World ONline because our contract with LIbrary WOrld (the static version ) was expiring and the district had no money to follow the recommendations of ALL 26 librarians in the district to migrate to Destiny. It is at least web based and cataloging is a bit easier, but it's barely adequate. ONe library describes it as the PINTO of library systems. We find things DAILY that are a step backwards from the staic version but it's what we have so we find workarounds (some quite time consuming.).

We are a small, poor library in a poor region of [...] . Library World is affordable for us.

The main weakness we find with library world is that its search is not very forgiving; ie, make a typo in the request and the request fails.


Our ILS is an in-house system that is being used by 3 other libraries in the state of Missouri.

Locally developed

We are part of a larger cooporation and until Corporate powers says we will all change to one system, we are stuck with what we have.

We are using an ILS developed in-house, which is open-source. It is available to other libraries free, asking for a donation to our Friends of the Library group. There are items of functionality which have been identified which we want, and it's a matter of time until those will be included.

Perl scripts that query z39.50 servers for catalog records, then modify them for local format. Unanswered questions mostly inapplicable.

The current library automation software being used in the library is developed by the librarian himself.

Mandarin M3

I would like this system to be able to incorporate links from our collection in order to highlight individual items in our collection on our website.

As always budget dictates the programmes we use.

Mandarin Oasis

At some point we will merge into a joint catalog with [...]. But it will not be from any dissatisfaction with Mandarin. I want to keep my templates and setup in Mandarin for my own convenience while I do the necessary catalog cleanup in preparation for the process of combining the catalogs into one. They have TLC.

Vendor has pretty responsive support, but I always feel like I am bothering them with questions -- as if there is some secret documentation I don't know about but should. We just migrated from Mandarin M3 to Mandarin Oasis, and we like the new web-paged interface. So far no issues with cloud hosting either. Both products have a great cataloging interface. We would probably not ever consider going to an open source ILS because of the limited tech support at our organization.


We are limited in our choice of vendor as members of a consortium that decides our fate.

We find that the ILS is less and less relevant to our needs. We are a Medical Library and most of our holdings are now electronic, which are not adequately represented in the public catalog (we use a homegrown portal for these). We question the high cost of the catalog.

By late 2013, we will have transitioned to Alma/Primo [...] For the purposes of the discovery questions above, I'm not sure whether to consider Primo (discovery/web platform) as being apart from Alma (catalog).

We've been frustrated with the responses we receive from III and the costs have begun to skyrocket higher than ever before. We may soon wish we had a card catalog again. The vendor is unresponsive to our needs and cost containments. This is the first time in 25 years I've ever said a negative thing about a library vendor--publicly

That is physical units, not titles (collection size stats) and does NOT include electronic. I think the question may need rephrasing.

659,000 bibs; 290,000 physical items. Our electronic resources do not have item records.

As our physical collection shrinks (because of space constraints), we are exploring the reality that we will not be keeping an independent library catalog. We do not generate enough value from the annual maintenance costs that we spend each year - and as our collection shrinks - so does the return on investment.

We are one of ten libraries in the [...], a multitype consortium with a shared catalog. Our library software and hardware is hosted by Innovative Interfaces, which also supplies us with an application service coordinator to perform many systems librarian tasks.

"Items in the collection" include both physical and electronic.

There are 100,000 items in our collection but 220,000 bib records as the previous figure does not include ebooks.

We are conscious that the new breed of systems is emerging still, and there is mixed levels of maturity. It makes decision-making difficult, and there is an associated need to consider precisely what the system is intended to support us in doing, which will different going forward to what happened in the past.

I would suggest that the response time for routine problem items has slipped over the past year. Anything that is system critical is addressed immediately (a good thing) but lesser issues can and does take time (not a good thing).

Currently monitoring the Library Services Platform space

We will begin implementation of Alma in January -- going live in July 2014

I find that the online manuals and other online help documents for Millennium to be very user unfriendly.

Recently migrated to a hosted solution with Millennium because of age of server, considering upgrade to Sierra, cost is major issue, also reached the point where upgrading products to enhance usability is cost prohibitive. What the product can do and what we can afford to do not the same.

are very happy with Innovative and the fact that they are keeping up with current technologies and trends.

Some of the above are really more in the 'Not Applicable' category although that option isn't offered.

We purchase our ILS as a system and I have not had to deal with the company. Our tech guy does all this for us.

We do not have the ERM product sold by our ILS vendor. That impacts on the answer to the question about managing electronic resources.

I find Millennium from III to be too unwieldy for a public library of medium size. Report generation is cumbersome, customization of the interface to work better with public libraries isn't an option. Seems that Millennium works well with academic libraries, but public libraries aren't catered to as well.

Currently using Millennium but absolutely in no rush to migrate to Sierra - basically an open PostGre database layer on original CUI source code (same as Millennium - Java sitting on top of original Innopac source code to "gui'ize" the interface.

approximate number of items in collection include ebooks we own or subscribe to.

Millennium is a good product, but the annual fees are getting to be too much for us to handle. We have a few years left on our server though and aren't in a rush, but we are keeping an eye out for anything that would be beneficial to consider.

As only one of a 14 member library system, we are not a major decision maker for ILS determinations.

We will be migrating to Ex Libris and its Alma and Primo products in the second half of 2014.

We have signed and will be migrating in the next year from Innovative Millennium to OCLC Worldshare Management. Cost was a motivating factor.

Frankly, I don't know that III's product and business model is salvageable long-term. Rather than a simple browser interface they remain wedded to a clunky java-based client. They utilize an outdated database that returns bizarre keyword search relevancy results. To raise revenue they cling to a budget-busting a la carte pricing scheme where every newly developed feature leads to a sales pitch, and added cost to the library if we want to purchase it. Their URL-checker has been broken for years, and we paid a significant price for that tool. Add in III's recent purchase by venture/vulture capitalists and I cannot see a scenario where we are still with them in 3-5 years. Only political inertia, staff retraining concerns, and a focus on other pressing projects keeps us with III at this point.

We have 106,000 book and media items in Millennium. Per an OCLC knowledge base K-Bart download: 184,463 ebooks, 14,349 e-audio works, 6,027 e-videos, 57,146 FT journals = 367,985 items. The OCLC KB also shows 436 journals with selected FT articles, 7,797 journals with abstracts, and 49,799 indexed journals. Not an elegant reporting app, but I'd rather work from the detail anyway.

Item count includes electronic and print. Print being downsized this year.

Migrating to Sierra in Spring 2014.

Migrating to Polaris in 2014. Among other problems, III was unable to install a working e-commerce solution on our website when given a 6 month window.


Already moved to summon but it's a "soft launch"

Let's give III the benefit of the doubt and say the overhaul of support and sales is not yet finished. We seem to deal regularly with new, woefully unqualified people trying to answer our questions and implement new features. Maybe this approach will pay off in a few years, but the learning curve of this behemouth system makes me worry we may be in for a long wait.

We had 360 Search for awhile and did not like its functionality, but we also miss it and talk about what kinds of products might be comparable. Because we are part of [...], it is difficult to make changes by ourselves, i.e. we would need to work with other academic libraries, and there is no leadership for that in that the academic libraries in Minuteman are not an organized group. The academics have many more research needs for ejournals and databases, but to integrate them in to the MLN catalog is too costly for our budget, b/c the [...] consortium adds the db that it or the state provides, all else is extra, and there are limits, but that is our focus much more so than the catalog and circulating books, dvds, etc. Also to add our ebooks to the library, to make them searchable by MARC records, we would be charged the equivalent of adding 80 , 000 items which again is beyond our budget. We looked at Summon but it was too costly. We looked at OCLC worldshare, but we did not want to drop out of [...] and replace the ILS just to have more e-resoursces and functionality. We do not deal with Millennium Directly ever. Or Encore.

Will be reviewing other discovery tools this year

Through the [...] shared an ILS since 2004. VUfind catalog overlay; Summon discovery interface

Everything is going cloud, but cloud is still in honeymoon era.

[...] is moving to Sierra in January 2014.

As part of a consortium we will be migrating to Sierra in 2014.

Millennium's lack of interoperability with other University systems has been becoming more and more of an issue the last few years. Sierra seems likely to improve that situation. Innovative's new-found commitment to interoperability and their introduction of customer relations managers has improved our attitude towards them in the last 12 months.

We would consider an open source product as part of a consortial approach but not on our own.

We are Millennium and will move to Sierra once Sierra runs on Red Hat 6.3 or above (so that it will virtualise under Microsoft Hyper-V (our University's standard)).

Consideramos positiva la apertura de una nueva oficina en Dublín que permite darnos soporte en horario local y en nuestro idioma.

Nuestra Biblioteca forma parte de un consorcio y es en este contexto donde se está planteando el cambio de sistema.

Millennium comes to us through the [...]. Therefore, I do not feel that I am able to answer most of these questions as I have no individual say in how the system is run or what is planned.

III is running by a venture capital company which is not service-oriented, but money-oriented. Support is poor, always no answer.

El SIGB Millennium de esta Biblioteca es el paquete básico que no incluye gestión de Recursos Electrónicos

Our ILS is hosted in California. The client software was conceived to be used on server located within an institution's firewall. When hosted externally, the ports create many concerns for our IT Security department. Furthermore, this application relies on the use of java which also highly suspect from a security point of view. Our IT Security department is pressuring us to use an HTML thin client that using only 2 standard ports. We may or may not be allowed to implement Sierra because of the issues relating to ports and java. We are not currently using the ERM module so it is difficult to properly answer the question relating to e-resources. Thanks for your work on library systems.

We like the new direction of the company, but have not started to see tangible results yet.

Discovery: Already have Summon, considering changing to EDS

200,000 print plus 200,000 ebooks

We are looking for an integrated solution which includes back office management functions, together with end-user discovery.

We have an ILS Task Force in place to review new ILS options.

The number of Approximate number of items is Print + E

We are a consortium. These answers are relevant to the shared central catalog for the consortium.

Excellent customer service. WAM proxy rewrite needs improving. Great user group support as well.

We are interested in looking into new ILS systems in the next year or so. We haven't narrowed down to a specific product.

# items in collection? Is that with or without serial items - with serial items 39,000

We have had 2 migrations/upgrades in the past 3 months both gave us at least 2 days downtime. We are a hosted system so this is on III and not local support. Their evening support is less that useless. I would rather just put in a ticket via the web and know that it is not going to be worked on until the next morning than waste my time waiting for the inevitable responses that they are not able to help. All that said, most staff seem to really care and want to help. The big trick is finding the person who can help you. The documentation is not always current because it references various versions of the software but doesn't tell you which ones. We generally like the software but we wish we did not have so much downtime as mentioned above.

We're very happy with the modular structure of the Millennium ILS and the available functionality. Where we have concerns are around the costing model - extra $$ for every module, some of which we think should be core functionality; and the technical support, which is very hit and miss. The CEO has addressed this issue to customers and they are working to improve the support worldwide. We'll see if it improves over the next 12 months.

We migrated from Horizon because of serials and acquisitions. Aside from the cataloging module, which is awkward and out of date, the staff is generally satisfied.

If OCLC is a defacto monopoly is this good for libraries? Doesn't it stifle innovation and deflation?

We are interested in adding discovery product. However, we are currently in a period of severe budgetary restrictions. We have considered ENCORE (Innovative Interfaces) and ENCORE with EDS (Innovative Interfaces/EBSCO).

We just completed an upgrade to our ILS. We are in the process of adding electronic resources to our catalog.

Our discovery interface is a joint search between Endeca and Summon presented in a split screen brief result set.

We will go with whatever option our consortium chooses.

Support has been very uneven over the past year; sometimes good, attentive, and thorough, and sometimes unacceptable. Several recent implementations have taken significantly more time to complete than expected, in part due to unanticipated issues with implementation support.

[...] closed one of its libraries; thus the large difference in items. (not titles).

MUSAC Library Manager

The decision to change systems is not up to me, sadly.


Because our library is not automated, the questions do not easily apply to our situation.

At the present time, automation is not possible due to budget constraints.


Mediaflex provides the support for our OPALS catalog and they do a wonderful job. They are receptive to feedback and continue to develop new and useful features for OPALS.

We love OPALS.

OPALS has been terrific, very helpful and responsive. For a small library with limited funds you can't beat it.

MediaFlex is a customer oriented company. They continually strive to improve their product and listen to their customer needs.

Opals ILS is quite good, though still not as robust as Follett Destiny. However, they are extremely responsive to customer requests.

OPALS is a wonderful company to work with and I am very pleased with their support and the product itself.

We are a non-profit community organization working in family literacy. We maintain our colletion of children's literature in two locations for the use of our volunteers who work with the families referred to our program. We've been using the OPALS system for 5 years now and it is very user friendly. Customer support from Bibliofiche is immediate, attentive and highly competent. Wouldn't change for the world!

LOVE the flexibility of the Home Page editor, which allows each library to selectively highlight various modules important to their community and determine the size of each: Showcase(s) of library materials, Pathfinders, RSS feeds, News, Websites, etc.


Our ILS provider, Biblio Fiche, has given us wonderful service and frequent updates based on customer concerns. Since a third of our collection is Hebrew language based, it was always a problem to access that part of the collection. Once OPALS was implemented, we can catalog, search, and read in the Hebrew language. OPALS has other features which allow us to manage our collection, including reports and statistics, overdue notices and fines and Z39.5 cataloging. More features are constantly being added to make this program really useful. The cost is also manageable. We pay a hosting fee (not required if you have your own server) and a maintenance fee which is comparable to any ILS company's hosting fee, but the initial cost of the program and migrating our old catalog to the new platform was cost free.

OPALS is the most supportive, ethical company we've ever worked with. We requested additional functionality that we thought would also help other academic libraries. The CEO and the head programmer paid us a visit to see how we worked and what we needed. Within a month, they had a working model they asked us to beta-test before rolling it out for all their libraries. They continue to impress, if not astound, with their helpfulness.

Can't compare service with previous years. This is our first year using OPALS

This is our first year using OPALS. Can't compare service with previous years.

Great customer support from OPALS

We have had our OPALS catalog from MediaFlex for several years and I have not had any problems with this system. Communicating with tech support is easy and the OPALS staff is very responsive. This is a cost effective system with a reliable and attractive interface supported by good sales reps and technicians.

The approx. number of items in the library's collection reflects only those items entered into OPALS. Most of our library's nonfiction texts have yet to be added. I left the question of customer support getting better or worse blank because this is my first year of using OPALS.

Already with OPALS through Bibliofile. Love the software and the company

Our library has implemented and integrated OPALS single login / authentication database access. We have also integrated eBook access from various vendors. January 2014, we will initiate OPALS' ePub bookshelf that enables us to actually upload eBooks that we can purchase, that we can now publish within our district, and that allows us to apply and manage DRM where necessary.

I am EXTREMELY grateful for the new function in OPALS that allows librarians to upload cover thumbnails on non-ISBN books. Thank you! It has been a great pleasure to work with OPALS and the fine support team!

We administer our own product (vs. having BOCES do it). We love the OPALS product and its responsive service. I would recommend this to anyone interested in a dynamic and user-friendly automation system.

Already use open source ILS.

I have been very satisfied with our open source ILS, OPALS.

The recent migration to OPALS has been relatively smooth. The user interface is so much better than InfoCentre. There are a few database queries that we would like to be able to perform; otherwise, it is simple and efficient for collection management.

We have a new Technology Director and the Library currently is focusing on cultivating a reading culture. Next generation technology will follow within two years. Many thanks for the support and a rockin' system to bring the library collection and other great information sources to our school.

While some of the functionality is lacking in OPALS, the company is very willing to explore options to improve. This is a our first experience with open source and we find it very cost effective and effective despite some limitation.

What would make OPALS better is integration of the circulation and inter-library loan modules...currently it's 2 separate processes in 2 separate databases.

System seems slow(er) than past system with regard to the actual daily circulation of books. In addition, many records that were supposed to have been imported over the summer seem to have been missing and we have had to reenter the record manually.

We just migrated this year to an open source ILS. There are still many features the old vendor (Follett) provided that are not features in OPALS, but we are making accomodations. Customer service is very helpful, but OPALS does not have print guides for accessing features.

There are aspects of this ILS like bibliography creation that are extremely helpful. Any other option would have been cost prohibitive.

This is my first year as the librarian at this school. So far, I am very satisfied with OPALS and with the customer support. My one issue is when service is scheduled during the school day. If the site is down during a class, I cannot circulate books to the students.

My only concern is the timing of system maintenance. When the site is down during the school day, it keeps me from circulating books to students. Other than that, I am very satisfied with OPALS and the customer service.

Have been very pleased with the migration to the OPALS automation system. I find it transparent in the main and easy to use - implementing many features that help me disseminate our information and re-purpose materials in meaningful ways, while saving ME precious work time.

We just migrated to Open Source ILS this year! So far it is great! A bit of a learning curve but not a difficult one.

Media Flex donated OPALS [...] . The ILS was a very appropriate and user friendly option for the library and has served the patrons and staff well.

Library is specialized in Buddhism and Spiritual practice. Currently has about 3000 collection in English, 7000 in Chinese with material of print books, DVDs, CDs, Audiobooks. The collection was divided into Reference, Regular Loan, Young Adult, Children, Graphic Novel, Special Collection, Periodical, and Multimedia sections. Only 1/5 of the collection is online now.

Do not have digital resources to manage yet.

This represents all[...] collections print and electronic.

Starting a small school library from scratch. Chose OPALS and though the interface/user friendliness needs some upgrading and modernization the functionality is superb and I can see only good things for this ILS in the future. Their support is amazing, very personalized and quick to solve problems.

We do not yet have any digital resources to manage. This is our first year using an automation system. We cannot compare service with previous years.

Tthis is year one for us, cannot compare previous year We took a year to evaluate systems and decided that this open source system is ideal for [...]


We have been very successful with our system and are able to receive online reservations, etc.


National Library at Finland is developing new ILS for all libraries. It's still under design and development process.


PMB is an open source software Implementation was made internally, we then turned to the company for professional hosting


I take [...] advice as expert, if the recommended any changes, I would go with their decisions completely.

87,700 items are ebooks

Polaris Library Systems has managed to increase their staff and customer support and maintained their core values to the benefit of the customers.

2010 census says population chartered to serve is 50,947

We just started with Polaris, have not been live a week, so our satisfaction is not graded upon Polaris really but upon training and how good we are getting along with it. We came from Follett, so Polaris is like moving to Mars, it's great, but nobody knows anything here yet. :) I wish we could have afforded more training. We are going into some areas (reports and overdues, notices, etc. totally blind, but our coordinator is supreme and helps us patiently and completely.) They are VERY good over there. I may have sunk ourselves with this decision and gone too big too fast.

Consortium not considering changing ILS. If we were forced to, though, would consider both closed and open source ILS products. But not SirsiDynix; never again. I'm not sure I've ever seen a bridge burned quite so thoroughly in all of my days.

We use Polaris, but don't host it ourselves. This causes significant lags due to the remote connection. Most of our problems comes from the lags. The product itself is fine, though not the most user friendly.

We just migrated to Polaris [...]

Polaris is managed by the [...] , utilized and supported by the [...] . I have nothing to do with the company or the contract.

We are very happy that we've migrated from Horizon to Polaris. The management at SirsiDynix, after we selected Polaris, acted in a completely despicable manner, send emails and PowerPoints to our mayor and board. I highly recommend anyone considering SirsiDynix to reconsider. Their behavior has been deplorable at best threatening at worst.

Open Source is not an option without a full-time programmer to customize such an ILS. Having the necessary staff with this level of technical expertise is not an option in the forseeable budget.

Very very impressed with Polaris.

The [...] relies heavily on Polaris's customer service and technical support. Only with additional staff funding could we truly consider switching to an open source ILS solution.

Left Sirsi. Never looked back.


Offsite authentications is an issue for the college. As the interface between our ILS and authentication system, EZ Proxy, is very cumbersome. The college is currently looking for a more streamlined process to give offsite access to resources.

Polaris continues to support us in a timely manner. They also are introducing new products that will enable us to check out materials to citizens remotely, which is something we anticipate eagerly. Integration with 3M ebooks into the catalog was a little challenging, but it is now functioning smoothly.

We added our ebooks and e-audiobooks to our catalog.


New support tools seems to be helping improve customer support. Better handling of difficult problems and real issues more likely to be classified as bugs when appropriate.

We had the worst launch of an ILS I have ever encountered. On "go live" day a number of crucial 3rd party applications did not work. We were given bad information by the sales team about what additional products (Polaris, not 3rd party) would work with a hosted site. It has been a long battle to get everything up and working correctly.

We just migrated to Polaris on April 3, 2013. Our new link to our catalog is [...] We are no longer a member of the [...] consortium.

[...] provides Polaris support internally.

We personally do not run the system, our library head quarter does that... they also put the system into place, we only benefit from it and wouldn't choose to use anything different from what they use for us. We couldn't ever find our own provider. So what HQ does is fine with us. And it is them that look after us, not the provider of the ILS.

The library migrated from the homegrown Endeca discovery platform (website/catalog combo) to a SharePoint 2013 website and the Polaris PowerPAC on September 30, 2013.

We migrated in October 2013, and so far have been pleased with our change. Polaris is more cost effective for our size of library, and offers more functionality than our previous ILS.


We would like to migrate to the State [...] system ([...]) but the price point for annual membership is too high for us.

ResourceMate is not real time online and so we upload weekly to our websearch file for patron usage. However the ease of use of ResourceMate is significant and for that reason and it's economical cost, we remain with RM.

Customer Service at Jaywil is outstanding. They are prompt and responsive when needed and have maintained a high level of service.

Sebina OpenLibrary

I honestly don't remember what we answered last year. I trust our answers don't differ much, because our perception of our ILS is not changed much.

Date prévue de mise en production / Expected date of production : jan. 2015

from 2013 electronic resources are only in database of discovery tool Primo ExLibris, not in ILS SebinaOpenLibrary


The number of items in the library includes electronic books through EBSCO and Ebrary, as well as Proquest Safari and StatRef.

Sierra purchased in 2013, will be implemented in April 2014.

We are still waiting for a discovery product to meet our needs. Each one has its biases and flaws.

The major strength of the Sierra ILS is the ability to gain direct access to the system database. It opens a lot of possibilities for customized reports as well as feeding homegrown applications with data directly from the system.

All open source systems we evaluated are lacking full functionality such as full EDIFACT ordering and electronic invoicing. Until these basic functions are working reliably our library does not have the staffing needed to deal with hand keying acquisitions and invoice data.

We have just moved from millennium to Sierra and are in the process of familiarising ourselves with the new interface. So far things are looking good but we don't feel that enough time has passed for us to make a firm judgement yet

The company keeps promising new features and functionality in its new ILS, but after a year and a half we are still waiting on these features. We are still waiting for full basic functionality to work in the ILS as well.

We haven't been on Sierra very long but it has been a long and bumpy road. Sierra is marketed as a new innovative system but to me it seems that it is Innovative's old system wrapped up in a new user interface. We've had many issues and a lot of them weren't or can't be resolved. The company still has to tight of a control over the system. I miss Sirsi Dynix Symphony system for the configuration and customization abilities we had with that system.

Number of items and circulations become less and less relevant as we weed older materials and replace with online full-text or streaming alternatives

We've had a rough start with Sierra. Lots of bugs and performance issues. III is fixing reported issues and releasing improvements fairly rapidly, but it is still an immature product.

We migrated to Sierra this past spring. While we're happy with the improvements over Millennium, so far we haven't seen many of the benefits touted when we were sold the upgrade.

When we first implemented Sierra support was bad, however in the past year III has improved dramatically and has the best customer support of any of the vendors I work with.

Sierra is not library staff friendly or patron friendly. Patrons have not adapted to the card catalog--we have to do all the work for them. It is very difficult to search for items for patrons. Report creation is a nightmare. Sierra is a poor product that needs a lot of tweaking.

[...] is a part of the [...] consortium. All libraries in the consortium use the Innovative Interfaces product, so we will not consider switching unless the consortium does.

We had problems at the beginning, but our provider did a very good job of correcting them

Sierra is an improvement from Millennium. III promoted it as an open system. This is really not accurate because it is still not open. There's a lot of things that we want to do with SQL and all but it is still very limited. It also has not caught up with the way librarians manage their collection. Most of what we manage now are electronic but Sierra is still predicated in the management of print. We can't even integrate our PDA without doing a lot of massaging with the data.

Innovative has offered us consistently good customer service with a high resolution rate and done so in a timely manner. Their technicians are easy to work with and do all they can to resolve issues quickly.

It is difficult to get support on holidays. For public libraries, sometimes holidays are the best time to do major implementations or projects because we are already closed to the public.

Sierra's technical features are not the only deciding factor. Their pricing structure and off-site hosting were factors in the choice.

[...] migrated in July 2013 from the Liberty (SoftLink) system to the Sierra (iii) system, contracting with the [...] and participating in resource sharing via courier with both [...] . This provides patrons in the tri-county area easy access to 400,000+ items.

Migrated recently from III Millennium to III Sierra. Still a few "known issues" being fixed. Customer Service is usually responsive, but uneven levels of knowledge among help staff. Active user-group website is a useful resource when vendor documentation isn't clear.

We are under pressure to join the main library's consortium ILS at the same time that ILS is targeted for replacement. We'd like to hold onto our separate ILS, but will consider merging with the main library's discovery platform (Summon) as our contract expires.

We upgraded from Millennium to Sierra within the last year, due to State Library upgrading. We find the back end of Sierra rather slow & clunky to use and there have been frequent glitches. Some features which we would like to have, have not been enabled due to State Library / other libraries in the consortium not prioritising them, e.g. SIP2 to allow self-service borrowing.

We migrated from Millennium to Sierra in the past year, and have found it less effective than Millennium. We lost functionality and processing speed in the upgrade, while paying the company more.

Contract was signed [...] but to date, an executed project plan has not been implemented (December 3, 2013), some due to state regulations. Evaluations above are not meant to rank the vendor down in any way, but I don't have enough data to go on; nor do I hope the slowness of the first six months of the contract is an indicator of the upcoming migration process..

The number of items in our system includes our ebook collection.

I cannot really answer this as our catalog is controlled and managed by the [...] . They handle all decisions and changes with Sierra and interact directly with III for issues. For any Discovery products, they use WorldCat and we must use it also. We can make suggestions, but have no final say.

Impressed by recent change at III - they have done some great bespoke development for us (archival hierarchies/full text of digitised content in Encore). But not sure pace of change is fast enough, or that III will ever be open enough for us.

Cloud-based ILS is essential in the future

Our Sierra Uplift presented problems specific to this site as the product was still in development and certain modules were not 'Sierra ready'. Some fixes provided do not seem to stick.

Our BePress Digital Commons site is becoming as important for management of resources as our Integrated Library System. We consider both to be excellent systems.

We don't make ILS decisions by ourself, so our responses can't be taken into consideration without those of our automation consortium.

The transition to Sierra has been a bit bumpy. I don't think III was quite prepared for the number of libraries who wanted to migrate this year.

We recently moved to Innovative’s new ILS platform “Sierra”. As with any major rollout of a new system; there were obstacles that we encountered and worked through. With regards to our electronic resources; the management of our electronic resources is managed from our end. Although moving to a new ILS system has not been brought to my direct attention, we are constantly seeking new innovative ways to achieve our goals.

the new owners attitude towards working with their customers is refreshing. They truly seem to care and want to resolve issues when they occur.

We are a very large public library and find that the ILS cannot handle some of the functions we need. Clearly, it was not written to accommodate a large public. In addition, we are unhappy with the charges for any extra functionality and services that the company provides, such as refreshing the data in our testing system. Customer service, although improved, needs more work - seems like III grew too big too fast with the new software and the service reps can't handle the volume.

Reports that meet the needs of a public school are not adequate. Printing continues to be a HUGE issue. There should not be a 3rd party software involved with printing basic function such as spine labels and barcodes.

We are looking into developing a local "bento box" style all-in-one search interface, similar to what NCSU and a few other libraries currently use. We are also working on developing a local API for our ILS, Sierra.

Next time, ask about listserves and their customer service knowledge base.

Small Library Organizer Pro

We are currently working on getting our system set up. 2014 will be our first year using it.


In the process of upgrading to version 9 of the Spydus LMS which should improve functionality and has an OPAC which has discovery layer features.

Huge difference in customer support and communication since the new CE took over. Very happy with the path that Civica are now taking.

Our last upgrade did not progress well due to considerable customer and staff functionality not working. We stopped the upgrade as a result. We have had several discussions with the vendor about our relationship, the product. Things have been improving as the company seems to be turning around.


I have been very happy with Surpass, and their service is top-notch. They've also been very receptive to system improvements requested by user libraries.


What is an ITEM? Inventory Item or Bibliographic Record or Reference request or ILL request or e-Resource record ...?


looking into the mobil circ have to raise money in order to implement it

Not interested in open source ILS because we have no IT dept. SirsiDynix is coming out with more and more short instructional videos that are very helpful.

We are a federal library and required to follow ever more stringent information assurance requirements. This has strongly influenced what we can do with our ILS and how easily we can upgrade the system. Vendors are slowly coming to grips with what this means for their federal government clients.

After exploring open source options we are staying with SirsiDynix and are contracting for SaaS (software as a service).

As in we don't use Symphony to manage electronic resources, so an N/A would be better than a 5.

I have noticed improvement in customer service response times at SirsiDynix in the last couple of years. They have also delivered several long-awaited enhancements, though some of those have only been implemented half-way. Our administration, without regular communication with the vendor, is not as impressed with recent developments and I have tried to reflect that in my answers. We also use an Innovative product called INN-Reach for resource-sharing. We could save money by switching to Innovative Sierra because we would not have to pay for hardware and software to bridge the gap between the systems. It would also streamline our circulation of items through the resource-sharing consortium. I would hope that Innovative's customer support would improve if we became "full-fledged customers," because it has not always been as timely or complete as we would want.

Looking to move from VuFind to SirsiDynix Enterprise in late 2014 or early 2015 for our discovery layer.

[...] work through our state library for pricing and vendors for our ILS and other databases. The new upgrade -Enterprise is looking very promising.

If SirsiDynix's Blue Cloud is successfully developed we would pleased to implement it here. However, there is a sense in our library that it is a lot of smoke and mirrors. We hope that is not the case. After being an early adopter of Horizon 8 only to see it cancelled and be moved to Unicorn/Symphony, we are not eager about being on the bleeding edge of technology.

SirsiDynix need to beef up their offering with regard to electronic journal management. eResource Central is an excellent development but at this early stage it still focuses on e-books. As an academic library it is e-journals that occupy us far more.

We are very interested in SirsiDynix's Blue Cloud Suite.

In New Zealand we have limited choices for ILS vendors unless we wanted to be the only NZ site, which is not advisable. There is a consortium we could join but that has the same vendor as we have at present. Aspects of the consortium, especially around the shared catalogue, make it quite unattractive, but financial considerations may win the day

We are in the process of upgrading to SD's Enterprise and incorporating Ebsco's EDS with it. SD has been extremely helpful and responsive.

A recent survey of our libraries points to the need for a better discovery platform. We are looking at options including our current ILS vendor.

This year we tried to move to a discovery layer as our main interface but found that it wasn't sufficiently full-featured to serve as a replacement for our main catalogue interface. We are very keen to see the full integration of eresource management within the staff interface as well as the much heralded (but not yet delivered) '1 click download' future promised by vendors. Also very, very keen to get away from having to deploy a desktop client for staff.

Symphony's poor support for ejournals is a major source of frustration in our Library. As is price. Symphony has the highest maintenance cost and the most restrictive policies of any enterprise class software across our organisation. We are not planning to investigate migrating only because we are in the middle of a major building project.

I am still learning how to better use our current LMS but the previous LMS (Civica Spydus) had some great features although it was more expensive.

Note: items in library collection doesn't include eJournals (38,000+ titles) or eBooks 140,000+ titles. We have gone from a couple of thousand ebooks in 2010 to over 140,000 ebooks in 2013 and it is now the dominant book format. EJournals have been dominant for many years (our print serials and journals represent a fraction of a percent of the titles we subscribe to). ILS systems that still have workflows and technology predominantly arranged around supporting print are just not good enough anymore.

We are part of a state wide consortium. Overall I have been extremely disappointed with reporting capability and with customer focused services e.g. we used to have a system whereby customers identified their interests and were emailed when such an item was catalogued. Our current system needs to improve in these areas.

We have Sirsi's Symphony

We are looking forward to implementing SirsiDynix's Bluecloud and eResource discovery interface.

We need an ILS 100% Web-based for several reasons including having a discovery tool

I still think SD is probably the best ILS vendor in the marketplace for our needs but that doesn't mean I am happy with all they do. I can't see the expense and massive investment of human resources in moving to another vendor product that would probably have equal, albeit perhaps different, flaws.

After 10 years, we had a consultant come in from our ILS vendor to look at the problems we were having. It was the best money I've spent in some time. Summon increased our database usage, in some cases, by more than 100%. We are very pleased with the product

We'd love to adopt an open source ILS, but acquisition and journals modules are far from ready to be used in an academic setting.

#4 not sure what you meant by "electronic resources"? Just ebooks for which we can load MARC records? If so, the ILS does well enough. But if you meant all eresources including journal databases, then no it doesn't handle those, but I also don't expect it to.

We are not automated due to financial constraints.

Symphony has apparently stopped developing for Academic Libraries, and yet continues to increase its maintenance costs in an environment where more and more add-on systems and services are required to pick up the functionality that the traditional ILS cannot.

we have signed the contract and will migrate to WMS - going live in[...]

[...] consortium which uses Symphony collaboratively, moved to SAAS at SirsiDynix summer 2013 i.e. SirsiDynix now provide servers and maintenance on their site

Our library has a union catalog with holdings of 27 other libraries. Our library contains roughly half of the overall holdings

Please note that the above total represents the e-titles we receive access to as part of a consortium.

610,000 eResources in the catalog 471,000 physical resources in the catalog

We are in search of a new ILS that is a better fit for our library. SirsiDynix is simply too large and robust of a system for our library. Insignia and Koha seem to be a much better fit for us, since they are designed for a small library such as ours.

Part of the [...]. Moved from NCS to SirsiDynix in April 2013.

ILS are not that reliable due to the poor internet connection. Therefore; unable to utilize this program as much as we would have anticipated.

We remain disappointed that our ILS does not support charging by the notice, rather than by the item, for overdues.

We implemented this ILS before my time at this institution, but I understand the decision was largely a financial one. There was a significant cost savings compared to other systems. The software lacks some functionality that I would have assumed comes standard with an ILS. But I suppose these issues are becoming less important and easier to live with as steer users away from the OPAC and toward our discovery layer.

SirsiDynix's has Portfolio and eResource Central products for managing electronic resources. Our group has opted not to purchase either of these products at this time (which is why the answer to that question is blank).

ILS Support is less effective and I seek advice from other libraries in the user groups. I feel the Support is less qualified to answer and answer quickly plus the time delay from the US base is difficult and would like to see support in Australia. We are also moving towards a government consortium and hope it will happen in the coming year. We will then have Enterprise discovery module.

Uncertain budgets in the federal government make expenditures for innovation less likely than in past years.

We will be going live with OCLC's WMS by February, at which point we will no longer have access to SirsiDynix Symphony Workflows. This migration is due to budget considerations.

In 2012, we became part of a union database (22 libraries in our consortium). The plan is to share bibliographic records, but the public interface does not fully support this.

The standalone version of Enterprise is far more functional than the consortium union catalog version. So we have been disappointed in the lack of independence within the consortium to individualize assets. Plus Portfolio has a number of major glitches that have not been corrected as promised. Also waiting in the wings watching the roll out of eResource Central (SirsiDynix) to see if we finally have an efficient way of accessing eBooks etc.

Budgetary constraints prevent consideration of new products but if the money ever starts flowing in the direction of education again I am sure that there will be some who desire a migration to Follett Destiny. Follett reps are very vocal about the features our schools could have "if only they had Destiny in place". Most of the features are fluff, but fluff is what attracts people and gets them to pay the big bucks.

The library is not using the ILS to its full functionality. The library is in the process of upgrading all the relevant hardware to host a new solution. In the long term the library will explore moving to a cloud solution.

we are a small school community library in the SA public libraries consortia. not really student/school friendly.

As we are a consortia and the state library is the administrator of the system I am responding in general for the consortia, not just the state library.

We are actively watching the developing BlueCLOUD product suite for additional functionality.

Consortia with two other government agencies. Item count reflects the total collection.

We have indicated that we are less than totally satisfied with the Symphony product. To an extent this is due to the limitations of the software within our consortial environment, and also to the rather cumbersome Workflows interface; we look forward to an improved user interface for Symphony. Have not commented on customer support as we now contact consortium support staff, and no longer contact SirsiDynix support directly.

We are part of a consortium of libraries that share a catalog. This shared catalog is what causes most of our issues with our ILS but it is too expensive and time consuming to leave the group since all our data is shared.

Will be migrating to Sierra in 2014.

We don't have an actual collection, we are the[...] providers for our consortium school libraries but provide support with the ILS utilized.

I am a ITC provider and the am the library automation specialist for 30 districts.

Our service is provided by [...] and our ITC. It is excellent.

[..] services approx. 110 school libraries in northwest [...] .

Excellent technical support from [..] Consortium

I continue to be thankful that I chose to go with [...] automation system all those years ago. I have never once regretted it. The support is amazing and they continue to grow and evolve so that staff and students have access to 21st century tools for teaching and learning.

It is difficult to answer these questions because decisions about the ILS are made at the district level, and have very little to do with the preferences of those who run the individual school libraries. Tech support also takes place at that level, so it is difficult for me to evaluate items like whether the support has gotten better or worse in the last year.

Currently reviewing six responses to our RFP; narrowed down to Polaris or Innovative for demos.

[...] does a wonderful job in supporting the k12 schools in [...]. I am very proud and happy to be a part of the service to our users.

August 2013 We migrated and joined the [...]

Symphony with e-Library is a serviceable ILS. It is particularly frustrating to use with electronic resources, because the cataloging layer fights tooth and nail against records that have no physical, circulating copies to work with. We implemented EDI ordering in 2013 and it seemed very fiddly, with multiple cases of having to type the same information over and over again in different fields.

We are very pleased with Symphony functionality, performance and customer support.

Even though [...] is not currently considering migrating to any new/different LIS systems currently, we are watchful of open source products such as Koha and Evergreen.

Still waiting for the multi-tenant playing field to solidify. Too much is still vaporware.

We have been impressed at the number of web services that are being offered by our vendor. We are able to create custom interfaces that interact with web services for many different applications. More web services are on the way, making it a very open system. We have been able to do a lot of integration that we couldn't do in the past.


We implement our discovery tool a month ago, very nice to work with, great feature. Interest email send to user according is personalize profile, with book cover and link to our catalogue. Possibility of creating a great number of lists , rating, comments and shearing thru a great number of different comunication tolls (Facebooks, email, Twitter,etc).

Prévoyons une mise à jour vers la nouvelle version de VSmart courant 2014 afin de résoudre une part des désagréments actuels en terme de stabilité et d'ergonomie


We have bought the bibliobox and 2 book scanners in 2013. We are going to implement the RFID technology in 2014 (RFID tags, gate, 2x self-check, 3x staff station).


we are not yet using the system. Not installed yet


As our ILS is a product, is very hard to to upgrade/add new additional function that we need..cannot simply custom as our needed

Support provided by [...] 2'200'000 items: books only [...] libraries networks are now reassessing their respective ILS system (VTLS Virtua, Ex Libris Aleph) together. A common call of tenders for a new ILS is considered.

The automation of the main library of the university [...] is on the virtua platform is almost completed. The Institutional Digital Repository project is at advanced stage and it has already registered with the Open Access Directory. The on-going task ahead is the automation and digitization of the satellite/ branch libraries to fall in line with the main library.

We have fast no direct relations with our supplier VTLS. Everything transits through our Network [...]. So we can't have an informed opinion about VTLS. We are thinking aboput the possibility to migrate to another system, but not immediately; only in 3 or 4 years. The list above is only a genral idea.

Our print collection is shrinking as we substitute e- for print in monos, videos and do a VERY extensive weed of print serials that are duplicated in e-. Have had Summon for 12 months, but if we moved to a new ILMS we would like likely use the discovery interface appropriate for that product.


Our library is migrating to the Alma/Primo system in December. We are managed by the [...] and they are connected to the main library at the University, which is now a part of the [...] . Everyone in the [...] is going with this new system, which means we will be also.

The [...] system is considering issuing an RFP for a shared, unified library management system that would go beyond the ILS. Our campus/library would likely migrate to that shared system should it come to pass. It might help to add a question to next year's survey to capture this sort of information or consider redefining ILS to incorporate the coming generation of unified platforms.

We are dissatisfied with the level of support from our current vendor (ExL), but we are considering Alma because we feel this would be the simplest migration (rather than moving to another vendor altogether). However, no product (Alma, WMS, Intota) seems perfect; they all have disadvantages. We feel we will choose whichever offers the fewest disadvantages (which hopefully would be better than sticking with a traditional ILS, at least).

Some staff here continue to work around or outside of the system, resulting in more work and dissatisfaction which is not exactly the fault of the ILS.

Due to lack of money, our library subscribes to very few electronic resources. I would have liked a "not applicable" option for question #4, as we don't subscribe to enough electronic resources to really judge Voyager's capabilities.

We are dropping Metalib in December and running our database A-Z and databases by subject off of libguides. We have enough search tools with Primo.

As of Jan 2013 we had 736,650 bibliographic records and 699,278 items. The difference are materials that are electronic.

We're currently part of the [...] so many of the ILS change decisions are starting there.

We are just in the process of migrating from Voyager and the Serials Solutions products to Alma and Primo - go live is 2 weeks away. Questions above were answered on our existing systems

We are currently trying to secure funding from our administration to change our ILS.

There are an additional 100,000 +eBooks available to our patrons

We are in the process of Implementing OCLC's WorldShare Management System. Implementation should be finished in May or June, 2014.

WE are a consortium office and we have 9 member libraries. One of the libraries is on III's Sierra. We have a committee to investigate a possible new ILS, but we are not yet ready to made a decision yet.

I have only been here since July 1st so some of the questions I was not sure about.

With the vendor's adoption of cloud based products e.g., Alma, Intota and Worldshare - and we can only speak to Exlibris here - it feels like most of the vendors resources as well as their most experienced service reps are being moved to support both Alma and Primo. This has resulted in a substantial decrease in both product and institutional knowledge on the Voyager side.

We're not in the market for a new ILS at the moment, and Ex Libris Voyager more or less serves our needs. We do belong to [...] , who have been working on a statewide open source/discovery solution for our libraries. We are committed beta testers, but so far nothing has been done yet.

[..] is part of the [...] consortium. My decision for any new product would based on what the group has agreed to.

We migrated to a Linux RedHat server this summer and it took about 3 months for a services down problem to be identified (fault of university backup system on the virtual server to which we migrated) and resolved (university moved some processes off the server on which the library virtual server was being hosted and this seems to have resolved the services down problem)

Cloud based solutions seem to come with giving up local control, e.g. Ex Libris' Alma and OCLC's WorldShare. Seems like putting all the eggs in one basket, when the library systems seem far behind non-library information management. We'd like to see truly innovative solutions, but they don't seem to be coming from library automation companies.

Our official position on changing ILS is "we are surveying the field of web-based library management solutions as the products develop in order to anticipate what actions may be prudent in the next 3-4 years".

Tender in 2014 with be for a Wales-wide system for Welsh HE.

We know we will have to implement a Discovery layer but not sure how to pay for it.

We are part of the [...]

We have had Voyager by Exlibris for close to 15 years. The system has gradually evolved a level of functionality that was desired at the beginning. At this point, it serves our needs as we deliberate whether to move to a new commerical ils, or to an open-source system.

We are likely to migrate to a Koha based system in 2014.

We have just purchased Primo and SFX, but have still to implement. Feeling generally is that with Ex Libris having such a massive market share, to pick anything else would be a brave choice. In the recent procurement process for our new RDS, most competing vendors did not present their products and services in a particularly good light. Questions about support and implementation were poorly answered, not giving the impression that we would be in safe hands. Summon would have been a good choice, but didn't have all of the features that we required. Ex Libris are proving themselves invincible in the market place, their products are far more fully developed, and their customer interaction is slick and professional. Competition between universities in the UK makes it difficult to make interesting choices in systems when your competitors are opting for the market leaders. Our dissatisfaction with our Voyager support stems from paying high annual maintenance costs, and receiving what feels like second class support from a vendor that is only interested in developing the latest system. Also practically, Voyager support is only provided by Chicago/Boston rather than from the other support centres around the globe. However, all too often we have had to ask our account manager to chase up cases for us. We are interested in seeing if our Primo Support fares any better.

We still have at least 3 years with Voyager, so it's just the early stages of looking for a new system.

Cost is always a factor when we consider ILS's and why we might have to migrate in the future.

Overall very satisfied with ILS but Voyager is now an old system and we require new features for our digital content.

As a group of arts colleges we find use of the OPAC huge. Focus is on printed material. The e-resources are not used all that much. Summon has been unpopular. Voyager considred old and tired. Are testing a new generation federated search product Explorit by Deep Web Technologies.

The Library will go into a Request for Tender process with the [...] in early 2014. At that point, the combined requirements will be available, and vendors who meet those requirements will have their products considered for adoption.

Responses are for the University Library, plus departmental, and, in effect college libraries. [...] has a very complicated system of libraries.

We direct most support issues/questions to the Voyager user listserv.

We are not currently pursuing an RFP for a new ILS or discovery system. However, we are keeping apprised of trends with the intention of moving to a new ILS or LMS within the next few years. This may affect our discovery tool.

Open source ILS is desired, but nothing is stable enough to manage the size/complexity of our collections.

collection total includes e-books and e-journal titles that we get via database subscription

The approximate number of items includes the electronic books and electronic journals in addition to our physical collection.

winisis- BIBES

Se renovó totalmente el personal que se ocupa de la parte técnica y por problemas que tuvimos con la base de datos a raíz de desperfectos en la PC única) que la contiene estamos considerando migrar a otro sistema. Como es una biblioteca chica de poco movimiento nos parece pertinente integrarnos al que propone la CONABIP

Winnebago Spectrum

Probably will join a local consortium using SirsiDynix, for cost reasons.

My Winnebago Spectrum is not serviced by Follett because I had to update my computer to Window 2003 and they would not give help for any Windows newer than Windows 2000. I believe they are trying to force the purchase of a Follett program.

In January we are changing to Atriuum

Hoping to switch systems next fall. "Living" with Spectrum with virtually no support (customer service reps post-date end of Spectrum sales). Program is ancient, not user friendly (staff or students) and ready to retire.

WorldShare Management Services

The only weakness is the lack of ad hoc reports, which supposedly are coming but seem to be delayed. That would help a great deal. Other aspects (acquisitions, serials, OPAC, in particular) are an improvement.

The OCLC WMS and WorldCat Local products are excellent and get better with each upgrade. A library like ours could not ask for a better vendor or cluster of products.

Customer support from WMS (OCLC) has been very poor. We switched this past summer and we're still having unanswered questions.

To facilitate equity of access in a remote rural area we were able to opt for a remote access internet service delivery program allowing residents to access our catalog and ancillary e-resources from home for the first time. This is a major achievement for a small rural library.

We've found the customer support through the generic support email to be somewhat slow. Direct contact with developers / project implementation mangers, when available, has been excellent.

We use OCLC/WMS.

Our first year with WorldShare has delivered a better product and more powerful searching tool for our students. Look forward to being able to fully select/deselect databases in future.

The OCLC WMS WorldCat Local system is still too new to be effective and satisfying; we see it having HUGE potential, though, to meet our needs. The KnowledgeBase and Central Index are proving to be somewhat effective in facilitating a discovery interface. changes and improvements are happening frequently and somewhat effectively. Migration of our bibliographic records (from Endeavour Voyager) was an utter disaster in terms of the current state of WMS technology and, especially, in terms of tech support.

We count our holdings differently now that we use OCLC analytics to make the calculations. Thus, the huge increase from the last survey. Also, we define items in the collection by number accessible vs. number owned. This includes electronic book, journal, and streaming video holdings.