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Assessing service quality: satisfying the expectations of library customers

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Copyright (c) 1998 American Library Association


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Publication Year:1998
Type of Material:Book
Language English
Page(s):243p
Publisher:American Library Association
Subject: Electronic Resources -- measuring use
Record Number:9699
Last Update:2015-05-25 14:47:00
Date Created:0000-00-00 00:00:00