Managing public-access computers in the library
Copyright (c) 2002 Information Today
Abstract: This half-day practical workshop covers issues and technologies involved in running a real-world public-access computer operation. Computer workstations intended for public use come with a unique set of requirements. They provide access to a wide variety of resources and must be impervious to tampering or accidentally being changed by library users. Their security is a major concern. In the workshop we will look at several alternative approaches for managing public-access computers. Hardware and software products available for securing public computers will be discussed. Topics covered will include technical support issues, staff training, user interface design, facilities planning and management, dealing with the public, developing policies and training, and managing staff.