Fretwell-Downing Informatics (FDI) has expanded its global operations by opening an Australasian office based in Melbourne. The office was opened on 2nd April 2001 and is delivering sales, marketing, application and technical support services to both Australia and New Zealand.
Through strategic alliances, FDI has been marketing VDX, its interlending and document delivery solution, in the ANZ region for a number of years. The decision to open an Australian office has been taken in recognition of FDI’s growing customer base which comprises many respected ANZ institutions and state and national libraries.
Martin (Jock) Crawford, previously Operations Manager at FDI in the UK, has been appointed as General Manager for the new office and will lead the ANZ team, who have been recruited locally. Talking about this latest expansion for FDI, Jock explains "To properly uphold FDI’s tradition for service, we recognised the need to offer locally based services to our customer base. The new FDI office we be able to improve the level of application and technical support to clients plus we can develop new services to meet the growing client demand for hosted and ASP services."
The new FDI office team will continue to work closely with CAVAL who, over the last six months, have established themselves as training and service partners in ANZ.
In addition to extending customer services, the new Melbourne office will also be responsible for introducing a series of new products, developed with University and State libraries in mind. This new product portfolio includes eDRM -an ANZ copyright compliant e-reserve management system and ZPORTAL - an information portal solution.
Following the formation of a North American subsidiary in June 2000, the opening of the Australasian office is the latest move in a global development plan for UK based FDI. Robin Murray, Managing Director at FDI, explains, "The investment in the Australasian office is both an operational and strategic move. It is a key step forward in our policy to develop global solutions that are delivered locally. Our global customer base now includes a large number of major state-wide, University and National library contracts and we recognise the need to offer the highest quality, local support to ensure our clients can enjoy the practical application of our advanced digital library solutions".