From sshh to search engine: reference.net on the World Wide Web
Information Technology and Libraries
Kresh, Diane Nestor
Copyright (c) 2001 American Library Association
Abstract: The explosion of information and the popularity of the Internet and commercial search engines has required librarians to look afresh at their profession. With the overwhelming amount of information now available have come new demands and expectations. The need to bring information to the remote user has encouraged the creation of many innovative services linking new technology with traditional library services. How do librarians build on their age-old status as trusted advisors and create services that will both meet demand and revitalize the profession? How do we take the reference desk to cyberspace? The Collaborative Digital Reference Service (CDRS) launched by the Library of Congress and partner libraries is one such response. CDRS provides professional reference service to users anytime anywhere through an international digital network of libraries. This article explores how CDRS began and what lies ahead for this and other innovative e-reference services.