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Going where the users are: live digital reference

Information Technology and Libraries [September 2001]


Copyright (c) 2001 American Library Association

Abstract: This paper describes the development of the Temple University libraries'' live digital reference service and discusses the process of creating a new way for users to pose questions. Staffing, digital transactions, promotion, systems support, software options, and funding are explored. The creation of customized software in-house is considered with emphasis on advantages and disadvantages. Staffing challenges are outlined. Variables that influence success are discussed and include management and staff support as well as a recognition that to prosper, we must find creative ways to provide reference service to our users, wherever they are.

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Publication Year:2001
Type of Material:Article
Language English
Published in: Information Technology and Libraries
Publication Info:Volume 20 Number 3
Issue:September 2001
Publisher:American Library Association
Place of Publication:Chicago, IL
Notes:Sam Stormont ( is a Digital Reference Services Coordinator and Communications Subject Specialist at Temple University Libraries, Philadelphia.
Libraries: North Carolina State University
Subject: Digital reference service
Record Number:9372
Last Update:2012-12-29 14:06:47
Date Created:0000-00-00 00:00:00