Ex Libris (USA) announced today the promotion of Galen Charlton to the new position of Manager - Conversion Services. This is an important new position within Ex Libris (USA) that is a direct result of our growth over the past year. This position will enhance our management of new account conversions as we continue to grow, ensuring that our conversion services are not only comprehensive, but also meet customers' needs in a timely manner. We feel this new position will also enable the company to uphold our track record of effectively meeting production schedules.
In addition to supervising the conversion team, Mr. Charlton will be directly responsible for the management of all conversion services including programming, data loads, and providing support to the Implementation Project Managers. Mr. Charlton's initial focus will be to refine the processes and procedures with a focus of maintaining a high level of service to our customers.
Company President, Carl Grant remarked, “We are fortunate that our continued success within North America has resulted in our hiring and promoting talented professionals like Galen. We strongly believe in providing opportunities for our existing staff to grow within the company as new positions like this present themselves, and Galen was an excellent choice for this position.”
“Working on customer conversions has always been an exciting position, especially given some of the unique challenges our customers provide ”, said Mr. Charlton, “this new position will allow me to take advantage of my experience within this area, and my goal is to streamline the complete process as much as possible so that our customers will consider their conversion experience to be seamless and timely.”
About Ex Libris
Ex Libris is a leading worldwide developer of high-performance applications for libraries, information centers, and researchers. Ex Libris has offices around the world, and ALEPH, our integrated library solution, has been installed at over 600 sites in 44 countries. Other Ex Libris software products include MetaLib, an information portal for library collections that provides libraries, institutions, and consortia with a standardized user interface; SFX, a context-sensitive reference linking solution that provides a one-stop reference system for heterogeneous electronic resources in the scholarly information environment; DigiTool, a solution for building digital collections as components of an overall digital strategy. For more information on Ex Libris, go to: www.exlibrisgroup.com.