Ready for reference: academic libraries offer live Web-based reference
[July 11, 2001]
Copyright (c) 2001 University of Illinois at Urbana-Champaign
Abstract: This paper reports on various aspects of the use of a collaborativedigital reference service. The Ready for Reference service is a collaborative 24x7 live reference service being piloted by eight academic libraries in the Alliance Library System in Illinois. Funding for this grant was provided by the Illinois State Library, a division of the Office of Secretary of State, using federal LSTA funding. The Ready for Reference project uses the eGain web call center software, as modified and marketed by Library Systems and Services, Inc.