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Ready for reference: academic libraries offer live Web-based Reference

[May 25, 2001]

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Copyright (c) 2001 University of Illinois at Urbana-Champaign

Abstract: The Ready for Reference service is a collaborative 24x7 live reference service being piloted by eight academic libraries in the Alliance Library System in Illinois. Funding for this grant was provided by the Illinois State Library, a division of the Illinois Office of Secretary of State, using federal Library Services and Technology Act (LSTA) funding. The Ready for Reference project uses the eGain web call center software, as modified and marketed by Library Systems and Services, Inc. (LSSI). Information on the Ready for Reference project is available from the project Web site: http://www.rsa.lib.il.us/ready/


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Publication Year:2001
Type of Material:Article
Language English
Issue:May 25, 2001
Publisher:University of Illinois at Urbana-Champaign
Place of Publication:Champaign, IL
Libraries: University of Illinois -- Urbana-Champaign
Subject: Digital reference service
Online access:http://www.lis.uiuc.edu/~b-sloan/ready4ref.htm
Record Number:9163
Last Update:2012-12-29 14:06:47
Date Created:0000-00-00 00:00:00