DES PLAINES, ILLINOIS, Mar. 13, 2001: During March and April, Endeavor Information Systems is upgrading Voyager integrated library management system customers on the Sun Microsystems™ Solaris hardware platform from Solaris 2.6 to Solaris 8--at no additional cost to the customers. Normal maintenance for Solaris systems, the upgrade is provided as part of Voyager annual maintenance fees. This upgrade ensures the hardware of each site is compatible with current technology specifications and is suitable for the future advancement of the library's systems needs.
Endeavor's Product Release and Integration Group is partnering with nationwide technology services company TEKsystems to perform the upgrades. On-site visits by Endeavor-supported technicians ensure each site's upgrade is painless and consistent with similar Voyager sites. While on site, technicians also guarantee the library's current hardware configurations are both compatible for current needs and forward-looking for future developments.
Voyager Customers Save Time with Upgrades
"I was very pleased that our upgrade went as scheduled in almost the exact time planned. The technician let us know step by step what was happening, which was very reassuring. The fact that the technician was here physically provided a good opportunity for troubleshooting," explained Kristin Standaert, Associate Dean for Bibliographic Systems at the Illinois Institute of Technology, Chicago, one of the pilot Solaris 8 upgrade sites. "We had no problems with the upgrade and our system is very compatible with what it was before."
Standaert recommended other sites take advantage of Endeavor's upgrade offer, explaining "it's one less thing to really worry about."
"Our Solaris 8 upgrade went very smoothly. The technicians came in during our spring break. It took less than five hours, even though we have a big library and a server that is more complex than many others, with system-wide disk mirroring and stripping in place," commented Patricia Xia, Head of Library Systems at Loyola University Chicago, another pilot site for Endeavor's upgrades. "We didn't feel comfortable to do this ourselves. It was great knowing that if something went wrong during the upgrade, the technicians would stay and troubleshoot until a fix is reached. "
"For us, it wasn't a big risk taking - we wanted to move forward," Xia said, "and we're looking forward to better security control found in Solaris 8."
An Example of Endeavor's Commitments
"We want to help our customers take advantage of all available technology, which is important not only to the Voyager system, but also the operating system," explained Carol Pellish, Product Release & Integration Manager. "We believe part of the design of our system is to allow our customers to take advantage of technology—keeping up with all operating systems—to make sure our customers remain technological leaders, retaining their positions of technological leadership within their library community."
"Since our beginning, Endeavor has supported a vision to keep Voyager customers current with technological standards. Today, we remain the only vendor to assist our customers with these technology upgrades at no additional cost," explained Jane Burke, Endeavor's President and CEO. "These Solaris 8 upgrades are a sign of Endeavor's persistent commitment to our customers and proof positive that Endeavor continues to provide the most economical, yet most powerful system solutions--and the upgrades needed for the speed and functionality demanded by today's libraries."
About Solaris 8.0
The new Solaris 8.0 Operating Environment from Sun Microsystems™ offers new features, procedures and technologies. Solaris 8 reduces planned and unplanned downtime, ensures predictable, consistent response times, and assures service-level compliance to support Internet business operations for mission-critical systems. For organizations such as libraries that have made the Internet a critical part of their infrastructure, Solaris 8 reduces downtime, ensuring high availability and satisfying users with an optimal interaction with the application that runs on a Solaris 8 system.
About Endeavor Information Systems
Endeavor Information Systems, based in Des Plaines, IL, was founded in September of 1994. Over 800 academic and research libraries of every size have chosen Endeavor's high performance library system. Endeavor offers a complete line of library solutions for traditional and digital collections. Visit Endeavor at www.endinfosys.com for more information on the Voyager integrated library management system, Endeavor's vision of technology or Endeavor's complete suite of products for today's changing libraries.