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Providing services to virtual patrons

Information Outlook Online []


Copyright (c) 1998 Special Library Association

Abstract: With the increasing proliferation of fast personal computers and Internet access, a brave new breed of users is finding their way into the library: the Virtual Patrons. Robert Hulshof shares ways to effectively service these "faceless" users.

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Publication Year:1998
Type of Material:Article
Language English
Published in: Information Outlook Online
Publisher:Special Library Association
Notes:Robert Hulshof is the help desk supervisor for OCLC Services at SOLINET, the Southeastern Library Network. SOLINET is a regional network for hundreds of libraries in the Southeastern U.S. and its help desk answers more than 6,000 questions each year from member libraries. Hulshof teaches a workshop on virtual patrons for SOLINET''s continuing education program and can be reached at
Subject: Digital reference service
Online access:
Record Number:8895
Last Update:2015-05-25 14:47:00
Date Created:0000-00-00 00:00:00