Syracuse, N.Y.—Gaylord Information Systems (GIS) has announced the promotion of Allison Perry to Manager, GALAXY Customer Operations. Perry joined GIS in 1996 to work with GALAXY Internet-related products and services, including SuperBROWSE and SuperLINK. Most recently she served as Manager, Market Research and Customer Sales, where she had major responsibility for helping GALAXY customers derive the maximum benefit from their GALAXY systems through the GIS Continuum of Services. She holds an MLS from SUNY Albany School of Information Science and Policy.
In announcing Perry's promotion, GIS President Katherine Blauer also announced a restructuring of the GALAXY support area. Anita Wagner, Executive Director of Product Management, will assume greater responsibility for overall GALAXY management, including GALAXY customer support. “I am delighted that Allison Perry and Anita Wagner – both librarians with years of experience at GIS – will begin working more closely with our GALAXY customers,” Blauer said. “This will create a synergy between GALAXY product management and GALAXY customer support that I'm confident will mean better service to our customers and additional efforts to enhance the GIS Continuum to meet their needs.”
The GIS Continuum of Services creates opportunities for GALAXY customers to adopt new technology in accordance with their own library's growth plan. Products included in the Continuum are GALAXY WebPAC, Graphical GALAXY™, Data Enhancement and Enrichment, GALAXY ZServe (Z39.50 server software), and PolarisŇ, GIS's third generation native Windows NT library automation system.
Gaylord Information Systems is a Microsoft Certified Solutions Provider and the 26-year-old software development division of Gaylord Bros., a leading supplier to the library industry for more than a century. More than 600 libraries nationwide use the GALAXY and Polaris integrated library systems. In addition to its library automation systems, GIS offers workflow analysis, retrospective conversion and database enhancement services to libraries of all types. Thirty percent of GIS staff are professional librarians, including GIS President Katherine Blauer.