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ISI Links customer service expedites access to publishers' sites

Press Release: Institute for Scientific Information [October 18, 2000]

Copyright (c) 2000 Institute for Scientific Information

Abstract: ISI announced the expansion of the ISI Links Customer Service Program. This unique program integrats links for customers, such as national consortia, who locally host the Web of Science and maintain electronic journal collections in an Internet environment. To implement these multiple-hosted collections, ISI provides trained technology experts who work in a hands-on environment with the library organization''s skilled staff. In addition, through direct customer contact, the Program handles full links registration for all libraries worldwide using any library subscription list that is made available in readable format - print or electronic. All ISI publishing partners benefit from this proactive approach.


Philadelphia, PA October 18, 2000 - At the opening of the Frankfurt Book Fair, ISI announced the expansion of the ISI Links Customer Service Program. This unique program has successfully integrated links for customers, such as national consortia, who locally host the Web of Science and maintain electronic journal collections in an Internet environment. To implement these multiple-hosted collections, ISI provides trained technology experts who work in a hands-on environment with the library organization's skilled staff. In addition, through direct customer contact, the Program handles full links registration for all libraries worldwide using any library subscription list that is made available in readable format - print or electronic. All ISI publishing partners benefit from this proactive approach.

"We introduced the ISI Links Program over eight months ago," said Barbara Colton, Vice President, Business Development. "We have been thrilled at the reception our staff has received from the library community. Librarians worldwide are appreciating that we follow the sale of the Web of Science with a team of technology experts that work with their staff to ensure a smooth integration of bibliographic content with multiple sources of scholarly data that are often hosted in more than one Web-based environment. They are particularly pleased that the process is fully supported at ISI and the resulting efforts leave them with seamless full text hypernavigation from the Web of Science."

"We will continue to provide this service," continued Colton. "Numerous institutions have worked with ISI staff to integrate database and electronic articles regardless of location. In fact, we have been able to add an additional benefit to the librarian with the capability to link this important scholarly information with their OPAC."

"In addition," continued Colton, "over 80% of all Web of Science customers are now using the registration feature. We are extending this service to all librarians as it saves them time and money. To this end we will continue with an aggressive contact program, encouraging all ISI customers to utilize links to publishers' content." For more information about ISI Links e-mail: philip.heller@isinet.com.

ISI also offers customer education service in multiple languages, primarily English, Portuguese, Spanish, French and German. Customers can contact their nearest customer service department for more information. See www.isinet.com/isi/training. In addition, there are supplemental educational materials available on the ISI Web site that cover such things as a simple explanation of cited reference searching at www.isinet.com/isi/hot/essays to more sophisticated essays on the same subject at www.isinet.com/training/tutorials/citedreference.

About the Web of Science

The ISI Web of Science is a unique multidisciplinary database that provides Web access to current and retrospective journal literature. The database provides access to over a half century of the world's most important scholarly literature. It includes three multidisciplinary Citation Databases: Science Citation Index ExpandedTM, Social Sciences Citation Index, and Arts & Humanities Citation Index and covers approximately 8,500 scholarly journals annually.

The Web of Science provides retrospective and current searching capabilities. A seminal document can be traced backwards in time in order to discover its antecedents and forward in time to uncover its impact. Related research can also be retrieved.

About ISI

ISI is a Thomson Scientific Company. The company is part of The Thomson Corporation, a leading global e-information and solutions business with annual revenues of approximately US $6 billion. The Corporation's common shares are listed on the Toronto (TSE:TOC) and London stock exchanges. For more information about ISI, link to www.isinet.com.

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Publication Year:2000
Type of Material:Press Release
Language English
Issue:October 18, 2000
Publisher:Institute for Scientific Information
Place of Publication:Chicago, IL
Company: Institute for Scientific Information
Subject: Reference linking
Online access:http://www.isinet.com./isi/news/pr2000/1018b.html
Record Number:8050
Last Update:2012-12-29 14:06:47
Date Created:0000-00-00 00:00:00