INWOOD, WV, April 17, 2000--The Library Corporation (TLC), a leading innovator in library automation and cataloging technology, today announced that contracts for the company's highly regarded, third-generation automation system, Library.Solution, have shattered the 300 mark, representing more than 1,000 library installations worldwide and a 50% increase over the last nine months.
Central to the Library.Solution approach is a highly advanced automation technology that fuses Internet linkage, a Windows NT operating system, Intel-compatible hardware and an Oracle database. The result is a comprehensive, yet easy-to-use automation system that frees librarians from the complexity of patching together separate networks for cataloging, circulation and online resources.
"For an automation system to be truly effective," commented TLC President, Chairman and original founder Annette Harwood-Bakhtiar, "the marketplace has made it clear that it must be tailored for librarian and patron alike. Specifically, patrons need immediate access to an ever-expanding world of resources, across multiple media, including print and electronic sources. At the same time, library professionals are increasingly demanding an uncomplicated, unified system that relieves them of time-consuming administrative tasks and allows them to focus on the more creative and customer-focused aspects of library science."
Continued Ms. Bakhtiar, "Another critical component of a great library automation product is good old-fashioned service. For example, when you call TLC, you get a real, live human voice - a rarity in today's business environment. In addition, we provide extensive onsite training, regularly host refresher courses at no charge and provide customers with direct access to an emergency service 24 hours a day, 7 days a week."
Libraries selecting an automation system for the first time, or those migrating from first and second generation systems seem to have taken note. As a result of TLC's combination of technology and customer focus, Library.Solution continues to reign as the fastest growing automation system in the world world for libraries of all types and sizes - from the U.S. Senate Library in Washington, DC, to the Hewlett-Packard Corporate Library in Idaho... from the Chrysler Museum in Virginia to the University of Malawi Library in Africa…from North Chicago Public Library in Illinois to Montgomery County Public Schools in Maryland.
Concluded Ms. Bakhtiar, "With TLC, libraries aren't just purchasing an automation system, they're investing in a relationship with a company whose primary mission is to provide an outstanding and unexpected level of service every single day."
The Library Corporation, headquartered in Inwood, West Virginia, was founded 26 years ago and has a singular mission: to enhance the library experience for librarians and their patrons.
In other TLC developments, the company recently:
- won 12 new contracts to install Library.Solution in the highly competitive North Carolina library market beating out such established providers as Gaylord, Ameritech, Sirsi, and Endeavor in virtually all new contracts awarded;
- expanded its toll-free customer support services - now available between 8 a.m. and midnight Eastern Standard Time Monday through Friday, with emergency support 24 hours a day, seven days a week;
- contracted with Broward County Schools, Florida, to install LibraryoSolution in the district's 212 media center libraries serving the needs of approximately 224,000 students;
- announced the release of it's latest version of NetPAC.Z - a powerful web cataloging service which now features Z39.50 server capabilities; and