Robert Pillow was recently promoted to Manager, VTLS Inc. Customer Services. Bob earned his MLS from the University of Tennessee at Knoxville. Previous to taking this promotion, Bob was a VTLS Customer Services Librarian. He is an experienced librarian and manager, having held several librarian and library management positions at Virginia Tech and Virginia Commonwealth University. In addition to being head of the Customer Services Department, Bob will continue to represent VTLS in the industry by serving on committees including LITA, Serials Automation Interest Group and SAC Subcommittee on Metadata.