McHENRY, ILLINOIS -- June 24, 1994 -- Follett Software Company now offers Internet Support to all of its customers, enabling them to make technical and product inquiries directly to Follett via the Internet electronic mail ("e-mail") at no additional cost beyond connect time. Customers can access Follett Internet e-mail messages at the following address - FSCINFO@CEDAR.CIC.NET - and can expect a response from Follett within 24 hours.
The Internet is becoming increasingly popular among schools as a means by which to obtain information and assistance any time of the day," says Charles (Chuck) R. Follett, Jr., president of the 250-person, McHenry, Illinois based Follett Software Company. "We view our new Internet Support program as a valuable supplement to our 800 line answer support program and a highly convenient and effective means for our customers to get technical assistance quickly."
Follett Software Company offers a wide variety of support options based on each customer's technical and financial needs. Follett Software makes it possible for media specialists with a high degree of technical expertise to reduce their support costs by providing some or all of the support for their system(s) themselves. Conversely, media specialists who are new to automation or who require higher levels of assistance may build a support plan that will provide a high degree of involvement by Follett Technical Support personnel.
Follett Technical Support staff currently receives more than 125,000 calls annually. Follett support personnel are qualified with Novell CNE, LanManager certification, LANtastic certification and ICLAS certification.
For more information on Follett's Internet Support or other Follett Technical Support options, customers may write Follett Software Company, 809 N. Front Street, McHenry, Illinois 60050-5589, or call toll-free (800) 323-3397.
A Follett Corporation Company, Follett Software Company is currently the largest supplier of library microcomputer software in America with more than 20,000 installations of its flagship product, Circulation Plus.