The first phase of the installation includes CARL's graphical client/server Circulation module, ITS for CARL cataloging module, and CARLweb, CARL's web-based interface to the library's OPAC. Phoenix Public Library has implemented multilingual CARLweb in English and Spanish, is using patron self service features such as patron account information, and is using the patron-placed holds feature to place holds from within CARLweb. The library is also using CARLweb's validation software to verify patron access to third-party Web databases.
Phoenix Public Library is using CARLweb as their sole online catalog, and patron response to the interface has been enthusiastic. CARLweb's flexibility allows Phoenix Public to offer easy access and advanced versions within the library, a version customized for remote access, and another version for staff use.
“It was a joy to work with the staff of Phoenix Public Library,” said Patricia Culkin, CARL President. “We view our clients as partners in development, and that is certainly the case with Phoenix Public. Together we're providing the best information access and management available for the people of Phoenix.”
The Phoenix Public Library collection numbers 600,000 titles and 1,800,000 physical items, serves over 600,000 users and circulates six million items each year. The city of Phoenix and the library serve a rapidly growing population, and is the sixth largest city in the United States. In addition to its core catalog of holdings, Phoenix Public Library offers its users access to multiple electronic and web-based information resources, as well as a full range of community-oriented reference services. The library is a leader in ADA compliance among public libraries and has one of the oldest and most experienced library assistive technology centers in the United States.