Extended reference service in the electronic environment
Information technology and libraries
Kisby, Cynthia~Kilman, Marcus~Hinshaw, Carole
Copyright (c) 1999 Library Information and Technology Association
Abstract: This article describes how extended reference is offered within the electronic environment at the University of Central Florida Library. It also provides an observation on how the hew technologies, specifically electronic discussion lists, facilitate reporting and program implementation within the library community as a whole. In-depth, one-on-one reference service has been in existence under a variety of names and formats for a number of years. Some of the underlying principles, alternative practices, and definitions of a successful program are summarized from discussion lists and published literature.