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Follett launches Sales, Customer Service Realignment

Press Release: Follett [April 28, 2016]

Copyright (c) 2016 Follett

Abstract: Follett announced it is realigning its domestic sales and customer service organizations to better support customers’ needs and to ensure schools and districts have dedicated representatives with direct expertise in the products and services they use. Follett sales team is doubling in numbers, and will provide better service through more frequent and personal customer contact. Further, Follett is creating newly specialized sales and customer service teams for Library/Classroom Content, New/Used Textbooks, Technology/Enterprise Solutions, and Private/Parochial. Library customers will once again have a dedicated customer service representative with intimate knowledge of each districts' needs.


MCHENRY, Ill., April 28, 2016 – Follett today announced it is realigning its domestic sales and customer service organizations to better support customers' needs and to ensure schools and districts have dedicated representatives with direct expertise in the products and services they use.

"We are refreshing the way we do business, and making a significant investment into this restructure," said Nader Qaimari, President, Follett School Solutions. "Our customers have given us significant feedback as to their needs, and we are humbled to put that into action."

Qaimari said the Follett sales team is doubling in numbers, and will provide better service through more frequent and personal customer contact. Further, Follett is creating newly specialized sales and customer service teams for Library/Classroom Content, New/Used Textbooks, Technology/Enterprise Solutions, and Private/Parochial. Library customers will once again have a dedicated customer service representative with intimate knowledge of each districts' needs.

In addition, the realignment is designed to help potential customers simplify the process of reaching a representative. Both current and potential customers will be able to quickly access a revamped "Rep Finder" to find information on their support team at Follett.

"We want to make doing business with Follett the best and easiest experience so that educators can focus their time on students," Qaimari said. "We are committed to a dramatically heightened level of customer service from knowledgeable salespeople who are responsive and possess expertise in our products and services."

For more information about Follett, visit www.FollettLearning.com. To reach Follett sales, call (877) 899-8550.

About Follett's PreK-12 Business

Follett is the largest provider of educational materials and technology solutions to PreK-12 libraries, classrooms, learning centers and school districts in the United States, and a major supplier to educational institutions worldwide. Follett distributes books, reference materials, digital resources, ebooks and audiovisual materials, as well as pre-owned textbooks. Follett also is one of the leading providers of integrated educational technology for the management of physical and digital assets, the tracking, storing and analyzing of academic data, and digital learning environment tools for the classroom focusing on student achievement.

About Follett Corporation

For more than 140 years, Follett has been a trusted partner to pre-K and K-12 schools, districts, and college campuses, taking care of the critical details that make it easier for schools to run, teachers to teach and students to learn. Every day, Follett serves more than half of the students in the United States, and works with 70,000 schools as a leading provider of education technology, services and print and digital content. Follett is higher education's largest campus retailer and a hub for school spirit and community, operating more than 1,250 local campus stores and 1,700 virtual stores across the continent. Headquartered in Westchester, Illinois, Follett is a $2.6 billion privately held company.

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Publication Year:2016
Type of Material:Press Release
Language English
Issue:April 28, 2016
Publisher:Follett
Company: Follett
Record Number:21541
Last Update:2016-04-28 11:38:20
Date Created:2016-04-28 09:43:18