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ByWater Solutions ranked No. 1 in satisfaction with customer support for medium sized libraries in 2015 Perceptions Survey

Press Release: ByWater Solutions [February 9, 2016]

Copyright (c) 2016 ByWater Solutions

Abstract: ByWater Solutions announced that it was rated no. 1 in Customer Support for Medium Sized Public Libraries in this year’s “Perceptions 2015: An International Survey of Library Automation.” ByWater was ranked by their customers for their services supporting the Koha Open Source Integrated Library System.


ByWater Solutions, an open source community contributor and America's forefront provider of Koha support is happy to announce that it was rated #1 in Customer Support for Medium Sized Public Libraries in this year's "Perceptions 2015: An International Survey of Library Automation." ByWater was ranked by their customers for their services supporting the Koha Open Source Integrated Library System. Other mentionable rankings for Koha and ByWater this year include the following:

  • ByWater ranked #2 in Effectiveness of Electronic Resources and Company Loyalty for Medium Sized Public Libraries
  • ByWater ranked #3 in General ILS Satisfaction for All Public Libraries
  • Koha, supported independently, and Koha supported by ByWater ranked in the top 3 for all Academic Libraries in the categories of:
    • General ILS Satisfaction
    • General ILS Functionality
    • Effectiveness in Managing Print Resources
    • Satisfaction with Customer Support
    • Company Loyalty

Nathan Curulla, Co-Owner of ByWater commented on the results of this year's survey:

"I am very excited with the results of this year's Perceptions Survey! We are seeing a steady increase in our scores from year to year and use this report as an important gauge of how our customers view our performance. We think our #1 ranking in support for medium sized libraries, which was highlighted in the "Top Performers" section of the survey, is the most important benchmark of how well we are doing as a company. Quality of support in a relationship such as this is paramount to everything else in our view, particularly when supporting a product that gives its customers the freedom to choose who to use as a vendor."

The full results of this year's survey can be viewed at: http://librarytechnology.org/perceptions/2015/

About Koha

Koha is the first open-source Integrated Library System (ILS). In use worldwide, its development is steered by a growing community of libraries collaborating to achieve their technology goals. Koha's impressive feature set continues to evolve and expand to meet the needs of its user base. It includes modules for circulation, cataloging, acquisitions, serials, reserves, patron management, branch relationships, and more.

Koha's OPAC, circulation, management and self-checkout interfaces are all based on standards-compliant World Wide Web technologies–HTML5, CSS and Javascript–making Koha a truly platform-independent solution. Koha is distributed under the open-source General Public License (GPL). For more information about Koha, please visit: http://koha-community.org/

About ByWater Solutions

ByWater Solutions is a full service, high quality support and implementation company dedicated to providing libraries with a lower cost, more advanced level of support for their ILS than a traditional proprietary solution can offer. ByWater Solutions has a proven track record in first rate Koha implementation and support with library systems of all sizes. Our highly ranked, comprehensive support is what sets our company apart from any other vendor in the industry. Partnering with ByWater Solutions to support Koha not only lowers the cost of implementing and maintaining an ILS, but more importantly empowers libraries by giving them the flexibility and freedom they deserve. For more information please visit: http://bywatersolutions.com/

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Publication Year:2016
Type of Material:Press Release
Language English
Issue:February 9, 2016
Publisher:ByWater Solutions
Company: ByWater Solutions
Products: Koha
Record Number:21321
Last Update:2016-02-09 07:43:31
Date Created:2016-02-09 07:41:15