Library Technology Guides

Document Repository

Ex Libris Introduces the Customer Knowledge Center

Press Release: Ex Libris [December 17, 2015]

Copyright (c) 2015 Ex Libris

Abstract: Ex Libris a ProQuest company announced that it has launched a new Customer Knowledge Center to provide a single gateway to all Ex Libris knowledge resources. The site will contain articles on a large variety of topics to help users learn more about the functionality and advanced capabilities of Ex Libris solutions.


Jerusalem, Israel—December 17, 2015. Ex Libris a ProQuest company, a leading global provider of cloud based solutions for higher education, is pleased to announce that it has launched a new Customer Knowledge Center to provide a single gateway to all Ex Libris knowledge resources. The site will contain articles on a large variety of topics to help users learn more about the functionality and advanced capabilities of Ex Libris solutions.

Designed with intuitive search and navigation options and an advanced interface, the site provides access to comprehensive product information and knowledge articles as well as training materials, how-to documentation, and release notes that cover both the implementation stages and the day-to-day usage of Ex Libris solutions. The new Knowledge Center will be a holistic customer environment that supports the routine work of Ex Libris users and answers a wealth of professional questions. Demonstrating the Company's belief in the importance of open access, the site is open to all, without requiring any logon procedure.

Matti Shem Tov commented: "I am very pleased to be launching this new site for our global user community today. In line with our ongoing commitment to openness, we are making the entire site, including our product documentation and training materials, universally available. Our solutions are designed to maximize usability for the community as well as for our end users—students, instructors, and researchers in academic, national, and research libraries. We therefore want our resources and documentation to be as accessible and as open as our library management, discovery, and higher-education technology solutions are."

The Knowledge Center is available at http://knowledge.exlibrisgroup.com.

About Ex Libris

Ex Libris, a ProQuest company, is a leading global provider of cloud-based and on-premises solutions for higher education. Offering SaaS implementations for the management and discovery of the full spectrum of library materials, as well as mobile campus services for driving student engagement and success, the Company serves over 5,600 customers in 90 countries. Ex Libris solutions are deployed at 43 of the top 50 universities worldwide and more than 40 national libraries.

With the Ex Libris Alma resource management service and Primo discovery and delivery solution, libraries lower operational costs, increase efficiency, and add value to their institution through diverse new services and collaboration with other libraries and organizations. The Ex Libris campusM mobile platform enables universities to deliver a unified digital experience, promoting student engagement while providing mobile access to campus-wide information and services.

Permalink:
View Citation
Publication Year:2015
Type of Material:Press Release
Language English
Issue:December 17, 2015
Publisher:Ex Libris
Company: Ex Libris
Record Number:21227
Last Update:2015-12-17 09:15:01
Date Created:2015-12-17 07:50:18