Chicago, IL—April 15, 2015. Ex Libris Group, a global leader in library automation services, is pleased to announce the appointment of Matt Baker as director of support for Ex Libris North America.
After joining Ex Libris in 2007 Matt led the Managed Services team in North America. Since 2011, Matt has served as director of implementation services in the Professional Services Team. Prior to joining Ex Libris, Matt was the Global Network Operations Manager for Enodis Corporation, a leading food equipment manufacturer. Matt holds a BS in Mathematics and Computer Science from the University of Illinois, Chicago and a Master's of Strategic Studies from the U.S. Army War College.
"We are delighted to have Matt move into a new role as head of the North America customer support organization," remarked Yair Amsterdam, chief operating officer at Ex Libris. "In his strategic leadership role, Matt will oversee the operations of the North American support teams and will strengthen customer satisfaction through regional initiatives aligned with the company's global strategies. With his broad experience in professional services and his strong relationships with existing customers, Matt is well placed to head the dynamic support organization in the USA and Canada."
"I am excited to take a different role at Ex Libris and play a more integral part in executing the company's strategic vision by leading the North America Support Team," commented Matt Baker. "In my years of working at Ex Libris, I have worked directly with many members of the Support Team and I am proud to be working with some of the most talented people in the industry. I also look forward to working directly with our customers, continuing to build strong and productive partnerships."
About Ex Libris
Ex Libris is a leading provider of automation solutions for academic, national, and research libraries. Offering the only comprehensive product suite for electronic, digital, and print materials, Ex Libris provides efficient, user-friendly products that serve the needs of libraries today and will facilitate their transition into the future.
Ex Libris maintains an impressive customer base consisting of thousands of sites in more than 90 countries on six continents. Dedicated to developing creative solutions in close collaboration with customers, Ex Libris enables libraries to maximize productivity and efficiency and, at the same time, greatly enhance the user experience. By empowering users to discover and obtain the information they need, libraries ensure their position as the bridge to knowledge.