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Pretty Rad: Explorations in User Satisfaction with a Discovery Layer at Ryerson University

College and Research Libraries []

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Copyright (c) 2014

Abstract: Web-scale discovery systems are becoming prevalent in research libraries. Although a number of studies have explored various impacts of discovery systems, few studies exist on user satisfaction. The investigators of this study evaluated user satisfaction with the discovery service Summon at Ryerson University, utilizing online questionnaires and in‐person focus groups. Results indicated a high level of satisfaction overall, although this was heavily influenced by the quality of search results over ease of use. The study provides insight into the information seeking behavior and search preferences of a user when a discovery layer is implemented in a research library.


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Publication Year:2014
Type of Material:Article
Language English
Published in: College and Research Libraries
Publication Info:Volume 75 Number 5
Place of Publication:September 2014
Notes: Courtney Lundrigan, MA, MLIS Instructional and Reader Services Librarian John W. Graham Library Trinity College, University of Toronto courtney.lundrigan@utoronto.ca Kevin Manuel, MA, MLIS Data Librarian Ryerson University Library kevin.manuel@ryerson.ca May Yan, MISt. E‐Resources Access and Discovery Librarian Ryerson University Library may.yan@ryerson.ca Accepted: December 7, 2013 Anticipated Publication Date: January 1, 2015 Manuscript#: crl13-514
Products: Summon
Libraries: Ryerson University
Subject: Discovery Services
Online access:http://crl.acrl.org/content/early/2014/01/17/crl13-514.full.pdf
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Record Number:18911
Last Update:2014-10-11 08:06:55
Date Created:2014-02-05 10:32:24