Capita has partnered with research database and discovery service provider, EBSCO Publishing, to offer integrated access to extensive electronic resources within Capita's existing library resource discovery solution, Prism, and EBSCO Discovery Service. Users will be able to search their library's comprehensive collection of electronic databases and physical library stock using a single search box.
The agreement will provide users with a uniquely powerful article search experience. Providing libraries with access to EBSCO's unified index and discovery service expands the quality and quantity of content available to current Prism users, with the addition of enhanced features and functionality.
Jon Peart, associate director, libraries at Capita, said: "We are committed to continual improvement of the discovery functionality of our software to enhance the user experience by making all library stock, whether electronic or physical, more accessible.
"Each library has its own ideas about what ‘discovery' means. This partnership allows us to offer tailored services to customers and help each library to provide a bespoke service based on their own unique ‘discovery' experience."
Users will continue to enjoy the benefits of using a single interface to review their library account, reserve and renew books while also accessing EBSCO's content, including magazines and journal articles, e-books and other e-content. Additionally, Prism can be customised to match the university branding to deliver a better, more consistent student experience. Institutions will be able to enjoy the benefits of surfacing their resources through a single search interface, enhancing and simplifying the discovery process for their students.
Executive vice president of technology and chief information officer for EBSCO Publishing, Michael Gorrell, commented that the agreement will help customers who use Prism to access the rich metadata and features that EBSCO Discovery Service offers: "Our customers want their discovery service to provide access to more information from a single search box while offering librarians customisation and development options designed to fit their unique discovery plans. Partnering with Capita allows us to provide more and better search results to end users by including the full featured search experience and let customers better determine how their discovery service will look and where end users will start their search."
Capita's software services business attributes its position as the leading supplier of software solutions to the public sector and housing marketplace, to its strong partnership approach. It works closely with customers to provide tailored systems in the disciplines of customer services, mobile technology, payment collection, income management, integrated housing management, revenues and benefits processing and services and policy training. Capita's customers benefit from a bespoke service, helping them to streamline their processes and deliver a high performance citizen-centric service.
As a division of The Capita Group Plc, the company has experienced strong and consistent growth since its inception in 1994 and works with over 70 per cent of local authorities in the UK. Further information on Capita Software Services can be found at: www.capita-software.co.uk
Capita plc is the UK's leading provider of BPO and integrated professional support service solutions. With more than 46,000 employees at more than 350 sites, including 68 business centres across the UK, Ireland, the Channel Islands, Europe and India, the Group uses its expertise, infrastructure and scale benefits to transform its clients' services, driving down costs and adding value. Capita is quoted on the London Stock Exchange (CPI.L), and is a constituent of the FTSE100 with revenues for 2011 of £2,930million. Further information on Capita plc can be found at: www.capita.co.uk