Bibliotheca is pleased to announce it is working with the Ottawa Public Library (OPL) to help bring RFID technology – including provision of all tags and conversion services in the year ahead, and much of the equipment for the first branch to switch to RFID – to North America's largest bilingual (French and English) library system. OPL serves almost one million residents and provides access to a collection of more than 2.3 million items across 33 branches and two bookmobiles. The Library is committed to providing excellent service to its diverse customer base and welcomes technological advances such as RFID that enable employees to spend more time assisting customers.
"This is just the latest example of how the Ottawa Public Library is working smart – we're taking advantage of a well-tested technology to speed up check-in and check-out and improving service by releasing employees to engage with customers," noted OPL Board Chair Jan Harder.
From May 2012, the Library will begin tagging (converting) its collection of 2.3 million items from barcode to RFID. OPL's Hazeldean branch will be first to receive a full RFID system in June, and will install five of Bibliotheca's smartstation 200 staff terminals and three of our flagship smartserve 400 self-service kiosks. Library staff will then be able to analyze the system and determine the roll-out plan for the remaining 32 branches.
For OPL Chief Executive Danielle McDonald, the investment in RFID will help improve public service. "This technology will allow Library employees more time to provide value-added service to customers, since they will be less involved in such manual activities as handling materials. The timing is terrific, as well, since our records indicate demand for Library materials increased in 2011."
The diversity of Bibliotheca as a global library solution provider allows us to understand the intricacies of dealing with language and cultural challenges, knowledge which we pass on to our customers.
Bibliotheca is delighted to be working in partnership with OPL, and is looking forward to the project commencing this month. Darin Currie, General Manager for Bibliotheca in Canada, added, "We are passionate about libraries and the people who use them and work within them. We can't wait to begin showing our self-service equipment to the Library's employees this next month and exploring how they want to customise the experience for their users."
Bibliotheca is the world's largest company dedicated to the development, deployment and support of library technology solutions, designed to improve operational efficiency and enhance customer service. We focus on public, private and academic library markets. Our reach extends across the globe, with direct operational offices in North America, Europe and Australia, together with a range of distributors covering Asia, Africa and Latin America. We are proud to work with over 3,500 unique library sites with a deployed equipment range in excess of 5,000 individual self-service units and over 100 automated materials handling (sorter) systems. In satisfying this range of customers, Bibliotheca has deployed well over 200 million RFID labels to the library sector alone, and continues to supply in excess of 50 million each year.