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Innovative partners with Relais to provide streamlined resource-sharing workflow

Press Release: Innovative Interfaces, Inc. [February 6, 2012]

Copyright (c) 2012 Innovative Interfaces, Inc.

Abstract: Innovative Interfaces announced that it has partnered with Relais International to integrate Innovative's Millennium Circulation with Relais' D2D at twelve partner libraries. The joint implementation allows for quicker processing of requested items by patrons and improves resource-sharing workflow for library staff. Patrons can log into Relais D2D Discovery and conduct a search across multiple partner catalogs. Once an item is requested, Millennium and Relais communicate using NCIP to share circulation information and complete the transaction.


February 6, 2012 -- Emeryville, CA. Innovative Interfaces announced today that it has partnered with Relais International to integrate Innovative's Millennium Circulation with Relais' D2D at twelve partner libraries. The joint implementation allows for quicker processing of requested items by patrons and improves resource-sharing workflow for library staff.

Patrons can log into Relais D2D Discovery and conduct a search across multiple partner catalogs. Once an item is requested, Millennium and Relais communicate using NCIP (NISO Circulation Interchange Protocol) to share circulation information and complete the transaction.

Streamlined Workflow

For received items, Millennium will automatically create a virtual item record, place a hold for the patron, put the item on the hold shelf, and queue a hold pickup notice. The resource sharing workflow is seamlessly and automatically processed in fewer steps with less staff involvement, so patrons can get requested items on the hold shelf more quickly.

The libraries have reported that the transition to Relais D2D has been a smooth process with new training at a minimum. Says Eric Leckbee, Product Manager at Innovative: "Our partner libraries report that integration has been easy with Relais D2D retaining its current workflow and Millennium's workflow improving as a number of steps have been eliminated. The entire resource-sharing process has been simplified while retaining most of the existing workflow that staff are already familiar with."

About Relais International Inc.

Relais International Inc. is based in Ottawa, Canada and has been selling systems to support resource sharing, interlibrary loan and document delivery services since 1996. Relais International (www.relais-intl.com) assists libraries in implementing intelligent and automated methods to support requesting through to delivery of documents. Relais products range from scanning stations through to fully integrated request management, scanning and delivery software suitable for a single library through to a consortium.

About Innovative Interfaces

Innovative Interfaces creates cutting-edge products that allow libraries to succeed in a modern technology environment and the freedom to implement solutions that best meet their specific needs. The company's versatile and market-leading solutions include: the Sierra Services Platform, the Millennium ILS, the Encore Synergy discovery application, Electronic Resource Management, and INN-Reach resource sharing. An established company with a vision for the future, Innovative connects with thousands of libraries of all types in over 50 countries. Innovative's commitment to service is reflected by its 24/7/365 Help Desk, Innovative University, and the CSDirect Web support center. The company is located in Emeryville, California with offices around the world.

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Publication Year:2012
Type of Material:Press Release
Language English
Issue:February 6, 2012
Publisher:Innovative Interfaces, Inc.
Company: Innovative Interfaces, Inc.
Products: Relais D2D
Millennium
Subject: Product announcements
Record Number:16534
Last Update:2012-12-29 14:06:47
Date Created:2012-02-06 17:58:11