King County Library Board of Trustees Meeting
Copyright (c) 2010 King County Library System
Jed Moffitt reported on the first week of Evergreen. He thanked staff for their patience and perseverance adapting to the new system. Noting unprecedented involvement by staff, he acknowledged KCLS’ technical and vendor support teams for their commitment and responsiveness. The migration went well and basic systems and services are online. There has been an impressive amount of bug fixing and problems are being solved faster each day. Issues are being addressed concurrently and prioritized real time. Information Technology Services (ITS) is focusing on bug fixes for Self Checkout, tote check in, holds pull lists, data migration issues, CMS batch loading, user interface issues, verification of notices and catalog functionality. As of Monday, September 27, ITS had received over 600 patron comments running 30 to 1 negative. Many patrons are complaining about missing services that are not yet online or criticizing KCLS for not thoroughly testing the system prior to going live. A few have questioned KCLS’ decision to spend money on a new system in a weakened economy. Jed noted that all issues appear to be fixable and that comparatively, this process has gone much more smoothly than the migration to Millennium six years ago. As reported in the Finance Committee meeting, Jed noted that even though the system implementation came in under budget, a good deal of development work is yet to be done. ITS discovered that Evergreen performs better using alternate browsers such as Mozilla Firefox or Google Chrome instead of Internet Explorer 8. Patrons will be encouraged to use alternate browsers until the system is optimized. Lucy Krakowiak applauded staff for creating communication pieces that were placed in the libraries announcing the migration to the new catalog.