Swets is pleased to announce the successful release of SwetsWise 5.3, the latest technical update to its pioneering portfolio of products and services. Release 5.3 installs a list of technical improvements and additional functionalities into a number of SwetsWise electronic services, drawn directly from customer feedback and suggestions. These suggestions resulted from direct input during usability improvement studies as well as from conversations with customers.
"By consistently and continually involving customers and welcoming their feedback throughout all stages of our development process, we can be sure we are creating the tools and functionalities that address their needs directly," said Debbie Dore, Chief Commercial Officer at Swets. "It is this powerful partnership that allows us to maintain the highest quality of service for our customers and has allowed SwetsWise to quickly establish itself as the most comprehensive and sophisticated collection management and procurement service available."
One of the main additions within release 5.3 is an expansion of the Bulk Renewal functionality present within SwetsWise Subscriptions, the core focus of the SwetsWise portfolio. This functionality allows customers to handle their entire renewal process online, following existing renewal workflows and procedures, while reducing the amount of work they have to invest in this process. It also provides the customer with the information needed to stay in complete control of the status of all of their renewal subscriptions, including cancellation restrictions and upgrade options.
Release 5.3 also furthers the integration of all SwetsWise services by providing customers with a centralized title management area enabling the customer to upload a title list once and have the data appear in the A-Z list, license management and price-per-use statistic modules.
Additionally, a number of new options and features have been installed within the substantial claiming and reporting areas of SwetsWise Subscriptions. This expansion will allow customers to obtain an even greater amount of information on their acquired content, leading to a deeper understanding and more effective management of their collection and its usage.
SwetsWise is the culmination of Swets’ insight from more than 100 years of experience in the information industry. The result is an extensive portfolio of products designed to simplify the way customers acquire, search, access, manage and evaluate their subscriptions.
SwetsWise enables information professionals to effectively and efficiently administer all stages of the subscriptions management process, helping them to meet the information goals of their organization and improve the productivity of the people who use the information. Its fully integrated approach allows customers to combine individual SwetsWise services, offering the simplicity of a single solution for meeting their information needs. Further details on the SwetsWise portfolio can be found at www.swetswise.com
Swets is the world's leading subscription services company. We build on more than 100 years of experience to maximize the return on investments in time and money for clients and publishers in today's complex information marketplace. With clients in over 160 countries and more than twenty offices around the world, Swets is a true "long tail" powerhouse that provides the most comprehensive and sophisticated ecommerce platform currently available in its field.
Swets has been included in E-Content Magazine's "100 Companies that Matter Most in the Digital Content Industry" for the past six years, and is consistently featured in FEM Business' "Top 500 Companies in The Netherlands". We are the only subscription services company that is ISO 9001:2008 certified on a global basis --a testament to our stringent operation and client service procedures.