COLUMBUS, OH--February 26, 2009--LibLime, the leader in open solutions for libraries, announced today the launch of a customer-centered web portal to their Support Center software.
LibLime's Support Center software boasts request (support ticket) management, account and contact management, contracts management, and knowledge base tools via an easy-to-use customer self-service portal interface.
"The addition of the new customer web portal will improve accessibility for customers by giving customers an easy interface for reviewing their support requests-- by individual or by library. Customers can track the ongoing status of their requests," says Debra Denault, Senior Vice President Operations at LibLime.
"In addition to improving communication with LibLime support staff, the new Support Center gives customers increased access to product information (such as new feature announcements) and FAQ (Frequently Asked Questions)," Debra explains.
"LibLime is committed to ongoing improvement of our support services," Debra adds. "In addition to the new web-based portal, the company has also significantly restructured its support department over the last few months to better serve our customers."
LibLime is the global leader in open solutions for libraries. Rather than sell software licenses for static, hard-to-customize software products, LibLime educates libraries about the benefits of open source, enabling them to make choices about how best to provide their communities and staff with better technology services. LibLime then facilitates implementation of open-source in libraries by providing outstanding development, customization, support and training solutions--solutions tailored to each library's needs. For more information, see http://liblime.com.
Press Contact: Tina Burger, Vice President, Marketing LibLime, (888)Koha ILS (564-2457) email@example.com