DUBLIN, Ohio, USA, 24 September 2008—OCLC senior management staff and members of the United States Regional OCLC Network Directors Advisory Committee (RONDAC) met September 9 to begin the rollout of a new service model that will provide OCLC members in the U.S. with an expanded set of product and service options.
The new service program is the result of more than three years of studies and discussions with partners, member libraries and service experts intended to ensure that OCLC is providing service and support that deliver maximum value and efficiencies for today's libraries.
Since OCLC was founded more than 40 years ago, OCLC has partnered with a network of regional service providers to deliver services and support to member libraries across the United States. This original partnership model will be updated and expanded to incorporate the many new service capabilities and cost sharing opportunities now available via the Web and other technologies. The new service model is designed to take full advantage of current technologies to support the strong and growing team of library and library system talent represented by the OCLC partner community across the country. Rollout of the new program will begin July 1, 2009.
"Our goal is straightforward—we want to deliver top quality services to OCLC member libraries in all 50 states that consistently leverage today's best practices in service and support," said Cathy De Rosa, Vice President for the Americas and Global Vice President of Marketing, OCLC. "And, wherever possible, provide those services at a reduced cost to libraries."
The new structure will provide OCLC member libraries in the United States with enhanced service options including communications, distribution, service and support. Benefits to libraries will include an expanded set of product training materials and access to an OCLC national training calendar; enhanced online ordering; improved and simplified billing and administrative services; more online product information; simplified product pricing options; and an expanded network of training and education partners.
"We have significantly expanded the number of products and services we provide to the growing community of OCLC member libraries," said Ms. De Rosa. "It is equally important that we provide our members with the most effective way to learn about, access and use those services."
"We look forward to continuing our long-term partnerships with the U.S. regional service providers as we work together to grow the community of OCLC partners and offer new programs and service options to OCLC libraries and users," said Ms. De Rosa. More information and timelines for the expanded service programs will be available later this year at www.oclc.org.
Founded in 1967 and headquartered in Dublin, Ohio, OCLC is a nonprofit library service and research organization that has provided computer-based cataloging, reference, resource sharing, eContent, preservation, library management and Web services to 60,000 libraries in 112 countries and territories. OCLC and its member libraries worldwide have created and maintain WorldCat, the world’s richest online resource for finding library materials. For more information about OCLC, visit www.oclc.org.