October 27, 2008 -- Emeryville, CA. Middle Country Public Library (NY) accepted 3,700 registrations in less than four hours with Innovative's new Program Registration product. A development partner for the new Millennium-based online calendar and program management solution, the Library utilized Program Registration to meet the challenge of providing convenience for staff and patrons during the busiest day of the year.
The Library publishes its program catalog four times a year so the registration cycle coincides with its release. "We typically register patrons at the beginning of each quarter and see a line around the building an hour before we open," says Joyce Bogin, Head of Computer and Technical Services. "The line never got larger than 25 people and went to zero in an hour. As usual, we had a huge onslaught but many of them registered from home. Actually, the majority of our 3,700 registrations were in the first hour, from 9 a.m. to 10 a.m. In the library, we turned patron PCs into sign-up stations manned by library staff." Currently the Library offers 240 programs and 350 sections through Innovative's Program Registration.
In addition to managing the complexity of sessions, programs and patron information, Program Registration offers additional features that staff now find indispensable. Says Bogin: "Users can also register for programs from their patron record without re-authenticating. The integrated program calendar lets users browse programs visually. We can allow patrons to register and reserve spots for additional patrons, usually other family members. Program Registration integrates with our WebPAC and Millennium database which gives huge efficiency to our staff and makes it easy for users to discover what we have on our website."
For a look at Middle Country Public Library's program registration calendar see: http://mcpac.mcpl.lib.ny.us/iii/calendar/month/.
About Middle Country Public Library
Middle Country Public Library is a dynamic center for continuous learning that provides information, resources, and programs to reflect a wide range of views and meet the needs of a diverse community. A skilled, creative and enthusiastic staff demonstrates professional expertise, inviting on-going community dialogue to evaluate and improve services. Visionary leadership, outstanding facilities and collaborative partnerships enable the Library to deliver model services for individuals, families, children, teens, seniors, businesses and professionals. Extensive technological resources, collections and innovative services support literacy, economic independence, cultural enrichment, and family health and wellness. The Library is a welcoming place, dedicated to excellence and to enhancing the quality of community life.
About Innovative Interfaces
Innovative Interfaces (www.iii.com) dedicates its energies to meeting the needs of libraries and the challenges of library automation. The company has fulfilled this mission with first-rate services and products such as the Millennium integrated library platform, INN-Reach resource sharing, Electronic Resource Management, and the Encore discovery services platform. Today, thousands of libraries of all types in over 40 countries rely on Innovative's products, services, and support. The company is located in Emeryville, California with offices around the world