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Encore 2.0 enhances patron experience

Press Release: Innovative Interfaces, Inc. [June 19, 2008]

Copyright (c) 2008 Innovative Interfaces, Inc.

Abstract: Innovative announced the public launch of Encore 2.0 with a list of enhancements that include community tagging, new discovery options, and new authentication and requesting capabilities. Encore 2.0 has been launched at four libraries: Santa Clara University, Scottsdale Public Library, University of Glasgow, and University of Queensland.


Emeryville, CA—Innovative announced the public launch of Encore 2.0 with a list of enhancements that include community tagging, new discovery options, and new authentication and requesting capabilities. Encore 2.0 has been launched at four libraries: Santa Clara University (CA), Scottsdale Public Library (AZ), University of Glasgow (Scotland), and University of Queensland (Australia).

Content

At present, Encore offers real-time, e-journal content sourced from Innovative's Electronic Resource Management product. Encore 2.0 expands this capability by including usage guidelines and licensing information from the ERM knowledge base. Also in Encore 2.0, the main results screen can be enhanced with highlights from Yahoo Image Search.

Community

Version 2.0 introduces Encore's first community feature, tagging, that allows users to add terms to items in the collection and inspires participation in their e-library. This user-contributed data serve as additional access points and supplement rich catalog data—without altering the MARC record. Tags can account for community-specific annotations (like course numbers) as well as emerging, colloquial, and specialized terminology not found in library subject headings.

Discovery

Encore 2.0 adds a location facet so users can retrieve items more quickly from their library or campus. For example, Santa Clara University displays items from the University Library Main Stacks, Media Services, Reference Collection, and other locations. Location information is also used dynamically in Encore 2.0 to feature items held at the library where the user is searching.

Delivery

Users can now enjoy a smoother discovery-to-delivery experience with integrated requesting from the Encore 2.0 results screen and bib-level display. The new release allows direct requesting of materials, even if the source is an automated storage and retrieval system (ASRS).

Authentication

Improved authentication handling allows users to move fluidly from discovery to delivery activities. For example, they can navigate from the Encore 2.0 results screen to full-text articles uncovered by the Research Pro federated-search engine.

Personalization

To streamline interaction with the library, Encore 2.0 displays alerts of patron-specific events such as materials due soon or items waiting on the shelf.

Developed with Large Partnership Group

"We're pleased to have improved the functionality for patrons across the spectrum of Encore's features—content, community, discovery, and more," says Senior Product Manager Dinah Sanders. "Encore libraries are providing an unparalleled user experience with low staff overhead. We're able to move quickly in introducing new features due to the direct feedback of our large development-partner team and our commitment to provide them with rapid updates."

Tagging Historic Photos at Scottsdale Public Library

"It's been fascinating to participate in the evolution of Encore as it moves away from print-centric catalogs and toward a format-neutral information discovery platform," Says Aimee Fifarek, Technologies and Content Manager at Scottsdale Public Library. "The addition of community tagging, for instance, has given us a great new tool for helping customers find our historic photos. Members of our staff are just starting to add a 'historical photos' tag to digitized images of Scottsdale history. By making these tags available in the 'Search Found In' facet, customers can discover what we have without needing to know we have it."

Widely Installed

General release versions of Encore are live at dozens of libraries including Binghamton University [SUNY] (NY); California State University (CSU), Fresno; Deakin University (Australia); Deschutes Public Library (OR); Genesee District Library (MI); Georgetown University (DC); Greene County Public Library (OH); Michigan State University; Nashville Public Library (TN); University of Kentucky; Wadsworth Public Library (OH); Westerville Public Library (OH); and Yale University's Lillian Goldman Law Library (CT). Libraries using Aleph, Unicorn, Voyager, and Innovative's Millennium ILS are currently using Encore as their discovery services platform.

Experience Encore 2.0 at ALA 2008

You are invited to see a live demonstration of Encore 2.0 at the Encore booth (#1873) at the ALA Annual Conference in Anaheim, CA. At the Conference, Senior Product Manager Dinah Sanders will present, "An Introduction To Encore: Unifying Content, Community, and Discovery for Libraries." The presentation takes place on Sunday, June 29, at 10:40am, in the Exhibits Hall at the Orange County Theater (Aisle 2300).

Aleph and Voyager are trademarks of Ex Libris, LTD. Unicorn is a trademark of SirsiDynix. Yahoo Image Search is a trademark of Yahoo.

About Glasgow University Library (Scotland)

Founded circa 1475, Glasgow University Library is one of the great university libraries of Europe. Its collections, assembled over more than 500 years, reflect the achievements of international scholarship, including Scotland's own remarkable contribution, since the Middle Ages. It is a rich resource for the University, for the local community, and for the many visitors welcomed every year.

About Santa Clara University (CA)

Santa Clara University is a comprehensive Jesuit, Catholic university located in the heart of Silicon Valley with approximately 8,500 students. Founded in 1851 by the Society of Jesus, California's oldest operating higher education institution offers a rigorous undergraduate curriculum in arts and sciences, business, and engineering, plus nationally recognized graduate and professional programs in business, education, engineering, counseling psychology, law, and pastoral ministries. The University boasts a diverse community of scholars characterized by small classes and a values-oriented curriculum and is dedicated to educating students for competence, conscience, and compassion. The traditions of Jesuit education—educating the whole person for a life of service—run deep in all of its curricular and co-curricular programs.

About Scottsdale Public Library (AZ)

The Scottsdale Public Library links residents with resources and people worldwide. Care is taken to ensure that residents from all racial, cultural, and ethnic backgrounds receive materials, services, and programs that meet their unique needs. Quality customer service is our highest priority and all service and resource allocation decisions will be made with the customers' needs in mind.

About University of Queensland Library (Australia)

The University of Queensland Library's mission is to link people with information, enabling the University of Queensland to achieve excellence in teaching, learning, research, and community service. We pride ourselves on the range and quality of the services and facilities we provide to the University community. UQ Library has one of the largest collections among academic libraries in Australia and by far the largest in Queensland, including: over 2.5 million volumes, 11,000 print journals and 46,000 electronic journals, nearly 900 networked databases, 365,000 e-books, 31,000 videos, a comprehensive quick reference collection, and extensive manuscript, microform, and pictorial collections. Our collections are backed up by a comprehensive information and computer skills training program, as well as individual advice and help in person, by telephone, on the website, and through email or online chat.

About Innovative Interfaces

Innovative Interfaces dedicates its energies to meeting the needs of libraries and the challenges of library automation. The company has fulfilled this mission with first-rate services and products such as the Millennium integrated library platform, the INN-Reach direct consortia borrowing solution, Electronic Resource Management, and the Encore discovery services platform. Today, thousands of libraries of all types in over 40 countries rely on Innovative's products, services, and support. The company is located in Emeryville, California with offices around the world.

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Publication Year:2008
Type of Material:Press Release
Language English
Issue:June 19, 2008
Publisher:Innovative Interfaces, Inc.
Company: Innovative Interfaces, Inc.
Products: Encore
Subject: Product announcements
Record Number:13334
Last Update:2012-12-29 14:06:47
Date Created:2008-06-19 12:22:17