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New Jersey sees 25 percent increase in use of online statewide answer service after Implementing Geolocation with AGent

Press Release: Auto-Graphics, Inc. [November 27, 2007]

Copyright (c) 2007 Auto-Graphics, Inc.

Abstract: Auto-Graphics, announced that the New Jersey Library Network has reported a 25 percent increase in the use of QandANJ.org, New Jersey's 24/7, free, web-based information service staffed by librarians across the state. This announcement follows the July deployment of Auto-Graphics’ AGent library automation platform with its geolocation module that incorporates Internet Protocol geolocation data services from Quova Inc. Because the service is only available to in-state residents, the technology authenticates the user’s New Jersey location and provides instant access to an online librarian who will chat and co-browse in real-time, offering answers to questions, research guidance and help navigating web-based resources, including specialty databases funded by libraries.


POMONA, CA. — November 27, 2007 -- Auto-Graphics, Inc. (OTCBB: AUGR) (Pink Sheets: AUGR), a technology innovator providing library automation solutions for over 35 years, today announced that the New Jersey Library Network has reported a 25 percent increase in the use of QandANJ.org, New Jersey's 24/7, free, web-based information service staffed by librarians across the state. This announcement comes after the late July deployment of Auto-Graphics’ AGent library automation platform with its geolocation module that incorporates Internet Protocol (IP) geolocation data services from Quova Inc. Because the service is only available to in-state residents, the technology authenticates the user’s New Jersey location and provides instant access to an online librarian who will chat and co-browse in real-time, offering answers to questions, research guidance and help navigating web-based resources, including specialty databases funded by libraries.

"Coupled with the advertising we’ve done with MTV, we experienced a remarkable jump in usage of the service once geolocation was operational. Anecdotally, the difference between one Sunday to the next - with geolocation authenticating users without asking for a library barcode - was a 50 percent increase in usage," commented Karen Hyman, executive director of the South Jersey Regional Library Cooperative, which manages the service for the NJ State Library. "When your primary market is teens, the idea that a teen will obtain and hold onto a library card and know where it’s located is a fantasy. With geolocation-powered AGent, we are able to effortlessly authenticate the overwhelming majority of New Jersey residents. We owe a debt to Connecticut’s ICONN service, the pioneering project in use of the Auto-Graphics and Quova combination, for access to their databases. We’ve taken it another step forward with validation for a live reference service."

QandANJ.org is one of the busiest statewide answer services of its kind. Originally launched in 2001, librarians staffing QandANJ.org answer questions of all types from New Jersey residents at any time of day or night. The technology integration with Auto-Graphics’ AGent library automation platform and Quova’s GeoPoint location-based intelligence, as well as OCLC QuestionPoint virtual reference service, allows residents to remotely access a live librarian online from anywhere within the state of New Jersey – without requiring library barcode for authentication. Only when a user is verified as residing outside of the established domain is a traditional library card authentication required to access the QandANJ.org services.

"The New Jersey Library Network is service-minded, which is why they have joined other progressive providers – like the state of Connecticut – to implement cutting edge technology, such as geolocation authentication, to provide their patrons with the most hassle-free way to access statewide library resources," commented Paul Cope, president of Auto-Graphics. "At Auto-Graphics, our mission is to support libraries of all kinds as they evolve and adapt to new technology in order to remain a vital part of the communities they serve."

About QandANJ.org

QandANJ.org is supported by the New Jersey State Library, managed by South Jersey Regional Library Cooperative, staffed my member libraries in the New Jersey Library Network and funded by the Institute of Museum and Library Services, an independent federal agency whose mission is to create strong libraries and museums that connect people to information and ideas. For more information, please visit www.qandanj.org.

About Quova

Quova gives online businesses the ability to determine the geographic location of their Web site visitors. The company offers the most comprehensive, deeply researched and reliable location data available today — without compromising individual privacy. More than 300 companies of all sizes use Quova’s data and services to detect and prevent fraud, ensure regulatory compliance, manage digital content rights distribution, and localize ads and web content. The company’s customer base includes Microsoft, Major League Baseball, American Express, the BBC, Ladbroke’s and Cisco Systems, and investors include Mobius Venture Partners and IDG. Quova was founded in 2000 and is based in Mountain View, California www.quova.com.

About Auto-Graphics, Inc.

Founded in 1950, Auto-Graphics has been a technology innovator for more than five decades, providing data automation solutions to customers across multiple industries. For over 35 years, Auto-Graphics has helped libraries of all sizes become more efficient and patron-centric. Its flagship solution, AGent, is one of the most comprehensive library automation platforms available today, allowing libraries of any size to manage, share and search their resources. The AGent integrated product suite – currently used by more than 6,000 libraries in North America – is comprised of AGent VERSO a complete integrated library system; AGent Resource Sharing a robust interlibrary loan and consortial borrowing solution; and AGent Search a powerful federated search application. For more information, please visit www.auto-graphics.com.

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Publication Year:2007
Type of Material:Press Release
Language English
Issue:November 27, 2007
Publisher:Auto-Graphics, Inc.
Company: Auto-Graphics, Inc.
Libraries: New Jersey State Library
Record Number:13012
Last Update:2012-12-29 14:06:47
Date Created:2008-01-27 13:15:44